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Recent guest reviews

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great location, very clean, great staff and the beds were very comfortable

Nice bed. Clean sheets. Courteous staff. Fresh coffee

System was down, waited forever to check in. At 11 pm, 2 men were yelling, fighting and slamming doors, waking me up. I called front desk and it rang and rang. Come to find out, the system was still down...8 hours later. No one could call front desk, so I used my cell.

Did not clean my room. When walking into my room it looked like someone already slept in the bed. The hotel is fairly new and it was dirty in hallways. When I brought to the attention the room had not been cleaned, response was we r only human. Not when I’m paying over 100.00 a nite for this kind of service. Will never stay at this hotel again. Tip: work on Customer service and housekeeping.

Clean and easily accessible. Staff was friendly and helpful.

Close to shopping. Clean. Variety for breakfast. Easy parking.

Friendly staff, clean facility, close to freeway and also shopping

The curtain in our room was broke like to see out the window, should be fixed. Ice machine on second floor did not work.

I loved everything about this place: breakfast was excellent, beds comfortable, but was very disappointed that there was no hot tub in the pool area. I have traveled many times to motels like this and have always had a hot tub. Adults don't always want to go into the pool so the hot tub is a nice relaxation after a long drive.

We called the hotel to make sure they had a hot tub... when we got there, there was a pool, but no hot tub. Hotel was relatively new, very clean. Free breakfast had great variety & good food.

Excellent breakfast. Really didn’t have any negatives, other than maybe the elevator was somewhat slow.

Nice, new hotel in quiet new devvelopment area. I wouls stay again, good breakfadt

Hotel is new so its clean. Elevator was slow. Only downfall was the staff. All but 2 were just plan rude and unfriendly. If you work in hospitality you should consider how to be curteous and professional.

Terrible customer service. There are a lot of hotels in this area. Stay at one of of those instead of this one. Front desk worker was rude. The hotel advertised that there was a pool, so I booked it so my daughter could swim. The pool was empty and no one bothered to mention it. I was very surprised when we walked down in our suits, only to leave with one very disappointed 4 year old. Manager never called me back when I called. I really wish I had my money back and hadn't stayed at this place.

Great location, lots of restaurants and shopping. Very friendly and welcoming staff.

Jordan Creek Pkwy West Des Moines IA

Hotel highlights

  • Walking distance to Jordan Creek Town Center
  • Free buffet breakfast
  • Free in-room WiFi
  • Free parking

Within a short walk of Jordan Creek Town Center, Holiday Inn Express & Suites West Des Moines - Jordan Creek, an IHG Hotel is within 2 miles (3 km) of West Glen Town Center. This 99-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour fitness center.


Dining

Start your day off right with a free buffet breakfast offered each morning.


Rooms

All of Holiday Inn Express & Suites West Des Moines - Jordan Creek, an IHG Hotel's 99 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, safes, and ironing boards.


Property features

Holiday Inn Express & Suites West Des Moines - Jordan Creek, an IHG Hotel features an indoor pool, a 24-hour fitness center, and a meeting room. If you drive, take advantage of free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a business center, coffee/tea in a common area, and laundry facilities.

Room options

Room, 1 King Bed, Non Smoking (Leisure)

1 King Bed | Sleeps 2

Standard Room

1 Double Bed | 2 Twin Beds | Sleeps 2

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 3

Guest reviews for Holiday Inn Express & Suites West Des Moines - Jordan Creek, an IHG Hotel

Everyone (10) Couples (4) Family (9)
5
Family

mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

By on Feb 23, 2021

Review comment responded on Feb 24, 2021

Thank you for the 5 out of 5 star review.

5
Everyone

By on Jan 31, 2021

Review comment responded on Feb 10, 2021

Felix, Thank you for the 5 out of 5 star review. We hope we get the chance to welcome you back again soon. Stephany Gremmer General Manager

5
Family

great location, very clean, great staff and the beds were very comfortable

By , from Des Moines on Sep 28, 2020

Review comment responded on Sep 30, 2020

Gil, Thank you for the 5 out of 5 star review. I am so glad to hear that your recent stay with us was so great. We can't wait to welcome you back again soon! Stephany Gremmer General Manager

5
Everyone

Nice bed. Clean sheets. Courteous staff. Fresh coffee

By on Aug 2, 2020

Review comment responded on Aug 3, 2020

Thank you for the 5 out of 5! We hope to have you back soon!

1
Family

System was down, waited forever to check in. At 11 pm, 2 men were yelling, fighting and slamming doors, waking me up. I called front desk and it rang and rang. Come to find out, the system was still down...8 hours later. No one could call front desk, so I used my cell.

By , from Omaha on Mar 20, 2020

Review comment responded on Mar 20, 2020

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Stephany Gremmer General Manager

1
Everyone

Did not clean my room. When walking into my room it looked like someone already slept in the bed. The hotel is fairly new and it was dirty in hallways. When I brought to the attention the room had not been cleaned, response was we r only human. Not when I’m paying over 100.00 a nite for this kind of service. Will never stay at this hotel again. Tip: work on Customer service and housekeeping.

By on Jan 26, 2020

Review comment responded on Jan 27, 2020

Good Morning, I am so sad to hear that your recent stay with us was not okay. It is our goal to make sure our guests feel at home. I will definetly sit all of the staff down and go over this review. Once again, I am very sorry that your recent stay with us happened like that. It will never happen again. Thank you for your time. Luke Rotter Assistant General Manager

5
Everyone

By on Sep 17, 2019

Review comment responded on Sep 18, 2019

Thank you for the 5 out of 5 star review. We hope to welcome you back again very soon! Stephany Gremmer General Manager

4
Everyone

By on Sep 17, 2019

Review comment responded on Sep 18, 2019

Thank you for the 4 out of 5 star review. We hope to welcome you back again very soon! Stephany Gremmer General Manager

5
Partner Couples Family

Clean and easily accessible. Staff was friendly and helpful.

By on Aug 25, 2019

Review comment responded on Aug 26, 2019

Thank you for the 5 out of 5 star review. I am so very pleased to hear that you enjoyed your recent stay with us and that the staff was friendly and helpful. We hope to welcome you back again soon! Stephany Gremmer General Manager

5
Partner Couples Family

Close to shopping. Clean. Variety for breakfast. Easy parking.

By on Jul 8, 2019

Review comment responded on Jul 8, 2019

Thank you for the 5 out of 5 star review! We can't wait to welcome you back again soon! Stephany Gremmer General Manager

Holiday Inn Express & Suites West Des Moines - Jordan Creek, an IHG Hotel

240 Jordan Creek Pkwy, West Des Moines, IA 50266
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