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Recent guest reviews

We have gone here for about 6 or 7 years for our family gathering after Christmas. It is convenient gently located. The staff is always helpful, kind, courteous and make our visit enjoyable. This year, things were a little different for us in that my dad got really sick and eventually passed. We came in a day earlier in the middle of the night and they got us a room and set it up so we didnt have to move. They worked to have family stay in rooms nearby and weather made it such that some had to stay another day. They went out of their way to offer help in any way. When the funeral home didn't have room for the luncheon, I simply asked if we could have it there at the hotel and Jessica and Eric made it happen. It was a beautiful way to honor Dad as everyone was able to eat and converse in the cozy atmosphere. It was just perfect! We always find the staff here to go above and beyond. It is why we keep going. The breakfasts are good and kept stocked. They have evening appetizers and drinks available for guests. One evening, about 10 of us went down and played games by the fireplace. When I left, I said see you next year-Lord willing we will! Our choice hotel.

The room was clean. The bed was comfortable. Plenty of room with a couch in the sitting area, counter seating in the small kitchen. We had a great stay. I would recommend the front desk staff be more welcoming as he came from the back room and just stared for several seconds, did not smile. It just felt odd as I am used to staff that is more welcoming. Also ran out of OJ on Sunday morning, but otherwise, a great place to stay. Would recommend to anyone and would stay again.

There was no stay. When we went to check in they said there was no room and they handed us a post it note to call Expedia. We had booked through Orbitz. They said that they couldn't even talk to them. The phone number we called shifted us to someone else who said that the hotel had overbooked. After 15 minutes on the phone they were still looking. No rooms in the metro area. This reflects poorly on Orbitz,Staybridge Suites and somehow Expedia.

Excellent hotel. Well lit parking lot. Friendly, helpful staff. Room was very nice. Above expectations. Breakfast was very nice. We are saving this hotel for the next time we go through Des Moines.

The handicapped room has a tub, which is not very handicap accessible. Requires stepping over the edge of the tub. Thankfully my parents aren't completely handicapped, but it was difficult for them.

Room cleanliness is less than I would expect. Supplying food at receptions is great, but food could be warmer.

overall good location and easy to get around I like having a laundry facility.

Love this place. Great staff, family and dog friendly, breakfast is good, rooms nice sized.

The stay went well. The continental breakfast was excellent, and rooms have an apartment feel to them. My only complaint would the dish tv, the signal was not very good.

This place was awesome !!!! Beautiful hotel. Super comfy beds. Nice staff. And even has a lake out back where u can walk to get your exercise. I could go on forever.

The staff was very friendly and accommodating. When we realized a studio was too cramped for our needs they put us in a one bedroom suite quickly and that was much better

Had a wonderful stay with great amenities! Our children loved the pool as well as the many options for breakfast! The bed was comfortable and kitchenette was so nice to have for our milk and other necessities with children!

The hotel was awesome, it had a great (free) breakfast, a cool 24 hour Jacuzzi and pool, the staff was really nice and went out of their way for us when the DVD player in the room didn't work(neither did the replacement, or the hotel room phone; which was ok) but the one thing that really made me mad was the fact that at night they shine spot lights up the sides of the buildings, which shine through windows. They only had one curtain in the room, white, which was shorter than the window frame. It was so bright all night long I could have read. I didn't sleep at all, which really made me pretty mad. The great amenities and service (and price) were great, but I honestly was going crazy all night with the light shining in the room like that. Plus the DVD players not working were pretty annoying, but for the price I can't complain.

I have stayed here a few times, and everything about it impresses me. Hy Vee is walking distance, lots of things to do around the area, Des Moines Golf & Country Club is next door, restaurants galore in a ten-minute drive radius, friendly staff, very clean and comfortable (also large) rooms make it easy to spread out. I will stay here every chance I get while in DM on business.

Our stay at Staybridge Suites in Des Moines was wonderful. Friendly staff, clean oversized suites and the indoor pool was open 24/7 which was a bonus for our nine year old. We didn't have to rush to get back to the hotel so she could get her pool time in, as we often have to do while staying at other hotels.

[...]

Only problem is that the hotel is going through renovations, so only floor available was the fourth floor and the elevator was VERY slow. But the room itself was great, the breakfast and happy hour offerings were a really nice touch and the staff was very helpful. The kitchen was very well equipped,although I didn't have much time to use it.

Lake Dr West Des Moines IA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Staybridge Suites West Des Moines, an IHG Hotel places you within a mile (2 km) of UnityPoint Health - Methodist West Hospital and Mercy Medical Center West Lakes. This 3-star hotel has 90 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.


Rooms

Staybridge Suites West Des Moines, an IHG Hotel's 90 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. 32-inch TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and wardrobes or closets. Limited housekeeping is available.


Property features

At Staybridge Suites West Des Moines, an IHG Hotel, guests enjoy an indoor pool, a fitness center, and a spa tub. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Suite, 1 Queen Bed, Non Smoking, Kitchen

1 Queen Bed | Sleeps 4

Suite, 1 Bedroom, Non Smoking, Fireplace (Fireplace)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Non Smoking, Kitchen (MINI)

1 King Bed | Sleeps 2

Studio Suite, 1 King Bed, Non Smoking, Kitchen

1 King Bed | Sleeps 4

Guest reviews for Staybridge Suites West Des Moines, an IHG Hotel

Everyone (4) Business (2) Couples (4) Family (9)
5
Family Family

We have gone here for about 6 or 7 years for our family gathering after Christmas. It is convenient gently located. The staff is always helpful, kind, courteous and make our visit enjoyable. This year, things were a little different for us in that my dad got really sick and eventually passed. We came in a day earlier in the middle of the night and they got us a room and set it up so we didnt have to move. They worked to have family stay in rooms nearby and weather made it such that some had to stay another day. They went out of their way to offer help in any way. When the funeral home didn't have room for the luncheon, I simply asked if we could have it there at the hotel and Jessica and Eric made it happen. It was a beautiful way to honor Dad as everyone was able to eat and converse in the cozy atmosphere. It was just perfect! We always find the staff here to go above and beyond. It is why we keep going. The breakfasts are good and kept stocked. They have evening appetizers and drinks available for guests. One evening, about 10 of us went down and played games by the fireplace. When I left, I said see you next year-Lord willing we will! Our choice hotel.

By , from Michigan on Jan 18, 2020

5
Family Family

The room was clean. The bed was comfortable. Plenty of room with a couch in the sitting area, counter seating in the small kitchen. We had a great stay. I would recommend the front desk staff be more welcoming as he came from the back room and just stared for several seconds, did not smile. It just felt odd as I am used to staff that is more welcoming. Also ran out of OJ on Sunday morning, but otherwise, a great place to stay. Would recommend to anyone and would stay again.

By on Nov 1, 2019

1
Family

There was no stay. When we went to check in they said there was no room and they handed us a post it note to call Expedia. We had booked through Orbitz. They said that they couldn't even talk to them. The phone number we called shifted us to someone else who said that the hotel had overbooked. After 15 minutes on the phone they were still looking. No rooms in the metro area. This reflects poorly on Orbitz,Staybridge Suites and somehow Expedia.

By on Aug 12, 2019

5
Partner Couples

Excellent hotel. Well lit parking lot. Friendly, helpful staff. Room was very nice. Above expectations. Breakfast was very nice. We are saving this hotel for the next time we go through Des Moines.

By on Dec 4, 2018

4

handicap room review

Everyone

The handicapped room has a tub, which is not very handicap accessible. Requires stepping over the edge of the tub. Thankfully my parents aren't completely handicapped, but it was difficult for them.

By on Jul 10, 2017

Review comment responded on Aug 9, 2017

Dear Anonymous, Thank you for the review - we appreciate your feedback. I'm sorry that the handicap accessible rooms didn't meet the needs of your parents. We do have one room with a roll-in shower - next time they stay please request that one & I'm sure it will be eaiser for them. We hope to see you the next time you're in the West Des Moines/Des Moines area. Sincerely, Jessica

3

ok

Everyone

Room cleanliness is less than I would expect. Supplying food at receptions is great, but food could be warmer.

By on Mar 9, 2017

4
Everyone

overall good location and easy to get around I like having a laundry facility.

By on Jan 24, 2017

5

great place to stay! family and dog friendly.

Everyone

Love this place. Great staff, family and dog friendly, breakfast is good, rooms nice sized.

By on Dec 21, 2016

4

great hotel!

Couples

The stay went well. The continental breakfast was excellent, and rooms have an apartment feel to them. My only complaint would the dish tv, the signal was not very good.

By on Nov 16, 2015

5

awesome !!!! where can i begin

Couples

This place was awesome !!!! Beautiful hotel. Super comfy beds. Nice staff. And even has a lake out back where u can walk to get your exercise. I could go on forever.

By on Aug 18, 2014

Staybridge Suites West Des Moines, an IHG Hotel

6905 Lake Dr, West Des Moines, IA 50266
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