No breakfast options when it was advertised as included with the room
There were only two things I was upset about! One, my key card wouldn’t work in the door nearest my room. I had to go thru the front door and walk and do stairs to my room. I am 73 years old and have a bad ankle and knee. I managed, but it was hard. Two, I couldn’t find an ice machine, called the front desk, and the guy said he would get me some. But I never got it!! Otherwise the room and all were great!!
Place wasn’t bad for the price ... room was nice just small ... it was clean ...fridge and microwave in room ... workout room with up to date equipment and sauna .. walking distance to several restaurants and a gas station all literally all outside of the front door ... ...offers breakfast... no complaints
Nice and clean. Mattress could have been updated but still was ok. Great value!
Pet friendly, clean, convenient, safe parking, we'll lit.
I requested one 2 bed room and one 1 bed room, but was given two 2 bed rooms and charged that rate. That was wrong
The dryer in the laundry room did not work, but the manager on duty offered to dry my clothes in the main facilities dryers. Since my sister lives in West Des Moines, it was not an issue for me. Very close to multiple restaurants that you can walk or drive too. Some things are starting to show their age, but for the money, you can probably expect that in any motel.
No one at 24 hour desk, waited 10 min before someone showed up to check me in. NO signage meant I wandered in multiple directions before finding my room. noisiest air unit and loud hall conversations kept me up. meager and unhealthy breakfast selections. and bad coffee.
We had to switch rooms twice due to not having hot water in the first two rooms. The staff was accommodating, but it was still highly inconvenient trying to find a room with hot water at 11 pm when we were ready to take a shower and go to bed. Again the staff did do what they could to help us out, it was just inconvenient.
Everyone was very friendly, and helpful the cleanliness of the room in the bathroom was less than it should be. The bathroom towels were clean, however more than 1 had long black hair from whomever was folding/laundering them, the bathtub had many curly black hairs in the bottom as well as grey film around the safety stickers in the bottom, and there was black curly hair on the toilet seat as well. Easy access to highway, easy access for meals
Close to my client for a cheap price. Everything you need for a quiet night's stay.
The red head at the front desk was very rude, disrespectful, and wouldn’t even give me a chance to ask any questions. I do have to admit after she snapped at me for even coming in before 3pm, I didn’t even want to speak or attempt to ask anything. Her demeanor was very hateful and she was certainly not dressed appropriately. I was actually surprised she was the FRONT DESK representative. Other than this incident, the rest of the hotel staff was awesome! They greeted us every chance they got with a welcoming smile. Very very genuine and sweet.
Breakfast was bad, biscuits were old and hard, gravy in a crock pot was cold. Very few choices for breakfast.
Nice hotel, inexpensive yet comfortable and convenient to shopping, restaurants, interstate
Within a short walk of Clive Aquatic Center, Super 8 by Wyndham Clive/W Des Moines is within 2 miles (3 km) of Valley West Mall. This hotel has 80 rooms and welcomes guests with conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM.
All 80 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available.
At Super 8 by Wyndham Clive/W Des Moines, guests have access to a 24-hour fitness center, free WiFi in public areas, and a business center. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. This hotel also has laundry facilities.
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
No breakfast options when it was advertised as included with the room
Dear Guest, Thank you for your stay and the four stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager.
Hello Guest, It is delighting to see five-star feedback. Hope that you had a marvelous stay experience. Our team is very much overwhelmed to see the remark. It is a privilege to host guests like you. Await your next earliest visit. Sincerely, Hotel Manager.
There were only two things I was upset about! One, my key card wouldn’t work in the door nearest my room. I had to go thru the front door and walk and do stairs to my room. I am 73 years old and have a bad ankle and knee. I managed, but it was hard. Two, I couldn’t find an ice machine, called the front desk, and the guy said he would get me some. But I never got it!! Otherwise the room and all were great!!
Hello Connie, Thanks for the stay and the feedback. Sincerely regret the inconveniences. Our apologies. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.
Place wasn’t bad for the price ... room was nice just small ... it was clean ...fridge and microwave in room ... workout room with up to date equipment and sauna .. walking distance to several restaurants and a gas station all literally all outside of the front door ... ...offers breakfast... no complaints
Dear Guest, Thanks for your kind comments and for noticing the many positive aspects of our hotel. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We’ll be here for you when you need us again. Sincerely, Hotel Manager
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
Nice and clean. Mattress could have been updated but still was ok. Great value!
Dear Guest, Thanks for your stay. We are glad that you had a great experience, got value for your money staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager
Dear Guest, Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
Dear Guest, Thank you for your stay and the four stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager.