We had to wait 2 hours past check in for our rooms. Rooms are dirty. 1 room had wrong amount of beds. Slides weren't open. Pillars on the patio falling apart. No one at desk seemed to care and we were told "we're short staffed and over booked".
Check in was terrible, got my room after 2 1/2 waiting.
Very convenient to the highway. Never told that the pool was closed due to renovations when we checked in. Nor was it mentioned on the website when I was looking for hotels. Luckily, we didn't have small children who would have loved the pool
It took 30 min to check in because there was only on desk clerk. He was nice, but the wait was ridiculous
What a disappointment! We were so looking forward to the stay with our family. First impression was bad due to the garbage outside the hotel. The room was well used and the couch was so disgusting we put a blanket over it to sit on. There were so many kids and adults in the pool area it was unsafe! They allow parties and visitors who are not staying there to use the pool. So totally wrong on many levels. That made it miserably for the ones who paid to stay there. Then to make the night worse seven police men were called to the hotel at 10:30 for some dispute and then back again in the morning! Another reason it was not a safe place. We will never go back and it was the worst place I have ever stayed. Makes Des Moines look bad, which it is not the image it wants.
Needs updated
Disappointed that the pool had such limited hours. The window would not latch properly in our room, which let in a cold draft.
The pool was way too cold for the kids to enjoy!!!
The swimming facility is spectacular. We brought our great-grandson over to enjoy it three times. Room was comfortable and quiet. The maid might have swept more carefully and checked the shampoo - we were out. But we would eagerly go back. Great value.
It had a decent pool/water park. The hours of the pool did not make sense and the water slides were not open half the time. Staff was just okay and not very friendly or professional.
Dinner was good but pricey and Buffet was not up to par, otherwise nice clean rooms and kids loved the waterpark
Staff was horrible, property was not clean and i could smell
Room was fine but the grounds were not maintained well.
Kids had a great time at the water park. The staff were pleasant and helpful.
The room was not clean and the comforter had blood all over it! Not stains, dried blood. Gross!
Nice place expect when got room went up and door open with fan running as floor was wet but after 10 minutes got different room , wish would of had free breakfast thought and have awesome pool area however would be better if could take your own food and drinks as we had 5 rooms between us with families and would of liked to sit in that area to get together without paying for drinks and food so cost a fortune otherwise nice hotel
The water park area was a lot of fun both for the kids and adults. The staff were friendly and fast. We enjoyed our stay. As we were leaving we noticed it was close to a lot of shopping. Great location. Short distance to downtown. We had lunch downtown after a fun afternoon at the Science Center.
Ramada Tropics Resort & Conf Center by Wyndham Des Moines places you within a 10-minute drive of popular sights such as Iowa Gold Star Military Museum and Buccaneer Arena. This 3-star hotel has 166 guestrooms and offers conveniences like a restaurant, a water park, and an indoor pool.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with full breakfast, available for a fee from 6:30 AM to 10:30 AM.
Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Guests staying at Ramada Tropics Resort & Conf Center by Wyndham Des Moines enjoy access to a water park, an indoor pool, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Other amenities at this family-friendly hotel include meeting rooms, a conference center, and a 24-hour business center.
We had to wait 2 hours past check in for our rooms. Rooms are dirty. 1 room had wrong amount of beds. Slides weren't open. Pillars on the patio falling apart. No one at desk seemed to care and we were told "we're short staffed and over booked".
Check in was terrible, got my room after 2 1/2 waiting.
Very convenient to the highway. Never told that the pool was closed due to renovations when we checked in. Nor was it mentioned on the website when I was looking for hotels. Luckily, we didn't have small children who would have loved the pool
It took 30 min to check in because there was only on desk clerk. He was nice, but the wait was ridiculous
What a disappointment! We were so looking forward to the stay with our family. First impression was bad due to the garbage outside the hotel. The room was well used and the couch was so disgusting we put a blanket over it to sit on. There were so many kids and adults in the pool area it was unsafe! They allow parties and visitors who are not staying there to use the pool. So totally wrong on many levels. That made it miserably for the ones who paid to stay there. Then to make the night worse seven police men were called to the hotel at 10:30 for some dispute and then back again in the morning! Another reason it was not a safe place. We will never go back and it was the worst place I have ever stayed. Makes Des Moines look bad, which it is not the image it wants.
Needs updated
Disappointed that the pool had such limited hours. The window would not latch properly in our room, which let in a cold draft.
The pool was way too cold for the kids to enjoy!!!
The swimming facility is spectacular. We brought our great-grandson over to enjoy it three times. Room was comfortable and quiet. The maid might have swept more carefully and checked the shampoo - we were out. But we would eagerly go back. Great value.
