Skip to main content
Beginning of main content

Recent guest reviews

Staff were very kind/professional and the best part of the stay. Breakfast was good. There was a significant leak dripping in the main hall with a bucket under it, one of our rooms smelled overwhelmingly of sewer, one room’s tv kept freezing every few minutes and the walls were pretty scratched up (need a paint update). Pool bathroom toilet had a ton of water all over. Not pool water- the toilet was leaking (flooding bathroom).

Great service, great facility, great breakfast!

Nice area, convenient.

Great place to stay!!!

room was late but the desk gal was very helpful,was not her fault

Walk in shower.

Very Great hotel Very Great hotel Very Great hotel

Very close to shopping!!! Called before getting there and all questions answered so politely.

Bed comfortable, pillows too squishy and thin, location good, walls a little too thin, no fan in bathroom, indoor pool was freezing even for my kid and the complementary breakfast was pretty gross. Seriously, I’ve had better breakfast food from a gas station. Checking my credit card statement it appears that I was charged $25 twice for a total of $50 for the incidentals deposit none of which we used. I will look again in a day or two to see if the charges are still there. The check in clerk on on duty assured me if no purchases where made I would refunded the $25. Seeing that are two charges of $25 on the same day now makes me wonder.

The room was clean and beds very comfortable. Loved the walk-in shower too. Breakfast had very good variety. The one small thing I didn't like was that the wastebaskets were extremely small in the room.

I didn’t like how little seating there was for breakfast, so we just went elsewhere. My husband was excited to try the chocolate pancakes because we haven’t been to a hotel before that offered flavors.

How clean the rooms were and location of hotel was great

The rooms were exceptionally clean (I LOVE a really clean bathroom!!) and the beds extremely comfortable. The kind you sink into. The staff did the best they could to accommodate (we had a slight problem with the air conditioner but got it figured out ourselves) but seemed to be short-staffed and the hotel was booked solid. (There was a baseball tournament in town that weekend so lots of young baseball players running around.) The common areas could use a little TLC, but overall it was a great hotel!

I stayed at this hotel for a class in Des Moines, the staff was friendly when I checked in at 9pm and very helpful. The room was clean with no strange smells. The elevator was very hot. There was also a lot of noise I could here the people above me. The breakfast was great. Overall I would stay here again

This hotel is new, clean, easily accessible, and near plenty of restaurants and shops. The room was quiet and dark. Will definitely return.

Mills Civic Parkway West Des Moines IA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 1.5 mi (2.5 km) from Jordan Creek Town Center, Hampton Inn & Suites West Des Moines/SW Mall Area is within a 15-minute drive of other popular attractions like Des Moines Art Center. This 102-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 10:00 AM.


Rooms

Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and free local calls.


Property features

Built in 2015, the brand new Hampton Inn & Suites West Des Moines/SW Mall Area offers an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, conference space, and a 24-hour business center.

Room options

King, Studio, Kitchenette

1 King Bed | Sleeps 4

King, Refrigerator & Microwave

1 King Bed | Sleeps 2

King, Studio, Accessible

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Guest reviews for Hampton Inn & Suites West Des Moines/SW Mall Area

Everyone (5) Couples (1) Family (12)
2
Family Family with small children

Staff were very kind/professional and the best part of the stay. Breakfast was good. There was a significant leak dripping in the main hall with a bucket under it, one of our rooms smelled overwhelmingly of sewer, one room’s tv kept freezing every few minutes and the walls were pretty scratched up (need a paint update). Pool bathroom toilet had a ton of water all over. Not pool water- the toilet was leaking (flooding bathroom).

By on Feb 3, 2022

5
Family

Great service, great facility, great breakfast!

By , from Sioux Falls on Dec 23, 2021

4
Everyone

Nice area, convenient.

By on Aug 14, 2021

5
Family

Great place to stay!!!

By on Jul 7, 2021

4
Family

room was late but the desk gal was very helpful,was not her fault

By on Jul 6, 2021

4
Family

Walk in shower.

By on Apr 24, 2021

Review comment responded on Apr 26, 2021

Thank you for taking time to leave a review with us, on your experience. Our guests’ feedback is always very appreciated. We look forward to see you again on your next stay with us!

5
Family Business Business

Very Great hotel Very Great hotel Very Great hotel

By on Dec 25, 2019

Review comment responded on Jan 1, 2020

Thanks for the great review! Happy New Year

5
Family Family

Very close to shopping!!! Called before getting there and all questions answered so politely.

By on Oct 24, 2019

Review comment responded on Oct 30, 2019

Thanks for the great review. We are pleased to hear you had an overall good stay. Have a good day.

3
Family

Bed comfortable, pillows too squishy and thin, location good, walls a little too thin, no fan in bathroom, indoor pool was freezing even for my kid and the complementary breakfast was pretty gross. Seriously, I’ve had better breakfast food from a gas station. Checking my credit card statement it appears that I was charged $25 twice for a total of $50 for the incidentals deposit none of which we used. I will look again in a day or two to see if the charges are still there. The check in clerk on on duty assured me if no purchases where made I would refunded the $25. Seeing that are two charges of $25 on the same day now makes me wonder.

By on Sep 8, 2019

Review comment responded on Sep 16, 2019

Thanks for leaving a review! We appreciate the feedback. I am sincerely sorry that your stay was not up to par. We do have a 25 dollar incidental per day I do apologize about that. It can sometimes take up to 72 hours or longer depending on the day.

5
Family

The room was clean and beds very comfortable. Loved the walk-in shower too. Breakfast had very good variety. The one small thing I didn't like was that the wastebaskets were extremely small in the room.

By on Aug 25, 2019

Review comment responded on Sep 2, 2019

Thanks for leaving a great review! We appreciate it very much and hope to see you back here.

Hampton Inn & Suites West Des Moines/SW Mall Area

6160 Mills Civic Parkway, West Des Moines, IA 50266
url importing http://www.orbitz.com/Des-Moines-Hotels-Hampton-Inn-&-Suites-West-Des-Moines/SW-Mall-Area.h11515068-p2.Hotel-Reviews
There was an error importing /Des-Moines-Hotels-Hampton-Inn-&-Suites-West-Des-Moines/SW-Mall-Area.h11515068-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Des-Moines-Hotels-Hampton-Inn-&-Suites-West-Des-Moines/SW-Mall-Area.h11515068-p2.Hotel-Reviews

Frequently asked questions