Staff were very kind/professional and the best part of the stay. Breakfast was good. There was a significant leak dripping in the main hall with a bucket under it, one of our rooms smelled overwhelmingly of sewer, one room’s tv kept freezing every few minutes and the walls were pretty scratched up (need a paint update). Pool bathroom toilet had a ton of water all over. Not pool water- the toilet was leaking (flooding bathroom).
Great service, great facility, great breakfast!
Nice area, convenient.
Great place to stay!!!
room was late but the desk gal was very helpful,was not her fault
Walk in shower.
Very Great hotel Very Great hotel Very Great hotel
Very close to shopping!!! Called before getting there and all questions answered so politely.
Bed comfortable, pillows too squishy and thin, location good, walls a little too thin, no fan in bathroom, indoor pool was freezing even for my kid and the complementary breakfast was pretty gross. Seriously, I’ve had better breakfast food from a gas station. Checking my credit card statement it appears that I was charged $25 twice for a total of $50 for the incidentals deposit none of which we used. I will look again in a day or two to see if the charges are still there. The check in clerk on on duty assured me if no purchases where made I would refunded the $25. Seeing that are two charges of $25 on the same day now makes me wonder.
The room was clean and beds very comfortable. Loved the walk-in shower too. Breakfast had very good variety. The one small thing I didn't like was that the wastebaskets were extremely small in the room.
I didn’t like how little seating there was for breakfast, so we just went elsewhere. My husband was excited to try the chocolate pancakes because we haven’t been to a hotel before that offered flavors.
How clean the rooms were and location of hotel was great
The rooms were exceptionally clean (I LOVE a really clean bathroom!!) and the beds extremely comfortable. The kind you sink into. The staff did the best they could to accommodate (we had a slight problem with the air conditioner but got it figured out ourselves) but seemed to be short-staffed and the hotel was booked solid. (There was a baseball tournament in town that weekend so lots of young baseball players running around.) The common areas could use a little TLC, but overall it was a great hotel!
I stayed at this hotel for a class in Des Moines, the staff was friendly when I checked in at 9pm and very helpful. The room was clean with no strange smells. The elevator was very hot. There was also a lot of noise I could here the people above me. The breakfast was great. Overall I would stay here again
This hotel is new, clean, easily accessible, and near plenty of restaurants and shops. The room was quiet and dark. Will definitely return.
Located 1.5 mi (2.5 km) from Jordan Creek Town Center, Hampton Inn & Suites West Des Moines/SW Mall Area is within a 15-minute drive of other popular attractions like Des Moines Art Center. This 102-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 10:00 AM.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and free local calls.
Built in 2015, the brand new Hampton Inn & Suites West Des Moines/SW Mall Area offers an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Staff were very kind/professional and the best part of the stay. Breakfast was good. There was a significant leak dripping in the main hall with a bucket under it, one of our rooms smelled overwhelmingly of sewer, one room’s tv kept freezing every few minutes and the walls were pretty scratched up (need a paint update). Pool bathroom toilet had a ton of water all over. Not pool water- the toilet was leaking (flooding bathroom).
Great service, great facility, great breakfast!
Nice area, convenient.
Great place to stay!!!
room was late but the desk gal was very helpful,was not her fault
Walk in shower.
Very Great hotel Very Great hotel Very Great hotel
Thanks for the great review! Happy New Year
Very close to shopping!!! Called before getting there and all questions answered so politely.
Thanks for the great review. We are pleased to hear you had an overall good stay. Have a good day.
Bed comfortable, pillows too squishy and thin, location good, walls a little too thin, no fan in bathroom, indoor pool was freezing even for my kid and the complementary breakfast was pretty gross. Seriously, I’ve had better breakfast food from a gas station. Checking my credit card statement it appears that I was charged $25 twice for a total of $50 for the incidentals deposit none of which we used. I will look again in a day or two to see if the charges are still there. The check in clerk on on duty assured me if no purchases where made I would refunded the $25. Seeing that are two charges of $25 on the same day now makes me wonder.
Thanks for leaving a review! We appreciate the feedback. I am sincerely sorry that your stay was not up to par. We do have a 25 dollar incidental per day I do apologize about that. It can sometimes take up to 72 hours or longer depending on the day.
The room was clean and beds very comfortable. Loved the walk-in shower too. Breakfast had very good variety. The one small thing I didn't like was that the wastebaskets were extremely small in the room.
Thanks for leaving a great review! We appreciate it very much and hope to see you back here.
Thank you for taking time to leave a review with us, on your experience. Our guests’ feedback is always very appreciated. We look forward to see you again on your next stay with us!