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Recent guest reviews

Very Great hotel Very Great hotel Very Great hotel

Very close to shopping!!! Called before getting there and all questions answered so politely.

Bed comfortable, pillows too squishy and thin, location good, walls a little too thin, no fan in bathroom, indoor pool was freezing even for my kid and the complementary breakfast was pretty gross. Seriously, I’ve had better breakfast food from a gas station. Checking my credit card statement it appears that I was charged $25 twice for a total of $50 for the incidentals deposit none of which we used. I will look again in a day or two to see if the charges are still there. The check in clerk on on duty assured me if no purchases where made I would refunded the $25. Seeing that are two charges of $25 on the same day now makes me wonder.

The room was clean and beds very comfortable. Loved the walk-in shower too. Breakfast had very good variety. The one small thing I didn't like was that the wastebaskets were extremely small in the room.

I didn’t like how little seating there was for breakfast, so we just went elsewhere. My husband was excited to try the chocolate pancakes because we haven’t been to a hotel before that offered flavors.

How clean the rooms were and location of hotel was great

The rooms were exceptionally clean (I LOVE a really clean bathroom!!) and the beds extremely comfortable. The kind you sink into. The staff did the best they could to accommodate (we had a slight problem with the air conditioner but got it figured out ourselves) but seemed to be short-staffed and the hotel was booked solid. (There was a baseball tournament in town that weekend so lots of young baseball players running around.) The common areas could use a little TLC, but overall it was a great hotel!

I stayed at this hotel for a class in Des Moines, the staff was friendly when I checked in at 9pm and very helpful. The room was clean with no strange smells. The elevator was very hot. There was also a lot of noise I could here the people above me. The breakfast was great. Overall I would stay here again

This hotel is new, clean, easily accessible, and near plenty of restaurants and shops. The room was quiet and dark. Will definitely return.

Mills Civic Parkway West Des Moines IA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 1.5 mi (2.5 km) from Jordan Creek Town Center, Hampton Inn & Suites West Des Moines/SW Mall Area is within a 15-minute drive of other popular attractions like Des Moines Art Center. This 102-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 10:00 AM.


Rooms

The 102 rooms have an array of amenities, including minibars, coffee makers, and free local calls. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Built in 2015, the brand new Hampton Inn & Suites West Des Moines/SW Mall Area offers an indoor pool, a fitness center, and a spa tub. A stay here includes free parking. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

King, Studio, Kitchenette

1 King Bed | Sleeps 4

King, Refrigerator & Microwave

1 King Bed | Sleeps 2

King, Studio, Accessible

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Guest reviews for Hampton Inn & Suites West Des Moines/SW Mall Area

Everyone (4) Couples (1) Family (7)
5
Family Business Business

Very Great hotel Very Great hotel Very Great hotel

By on Dec 25, 2019

Review comment responded on Jan 1, 2020

Thanks for the great review! Happy New Year

5
Family Family

Very close to shopping!!! Called before getting there and all questions answered so politely.

By on Oct 24, 2019

Review comment responded on Oct 30, 2019

Thanks for the great review. We are pleased to hear you had an overall good stay. Have a good day.

3
Family

Bed comfortable, pillows too squishy and thin, location good, walls a little too thin, no fan in bathroom, indoor pool was freezing even for my kid and the complementary breakfast was pretty gross. Seriously, I’ve had better breakfast food from a gas station. Checking my credit card statement it appears that I was charged $25 twice for a total of $50 for the incidentals deposit none of which we used. I will look again in a day or two to see if the charges are still there. The check in clerk on on duty assured me if no purchases where made I would refunded the $25. Seeing that are two charges of $25 on the same day now makes me wonder.

By on Sep 8, 2019

Review comment responded on Sep 16, 2019

Thanks for leaving a review! We appreciate the feedback. I am sincerely sorry that your stay was not up to par. We do have a 25 dollar incidental per day I do apologize about that. It can sometimes take up to 72 hours or longer depending on the day.

5
Family

The room was clean and beds very comfortable. Loved the walk-in shower too. Breakfast had very good variety. The one small thing I didn't like was that the wastebaskets were extremely small in the room.

By on Aug 25, 2019

Review comment responded on Sep 2, 2019

Thanks for leaving a great review! We appreciate it very much and hope to see you back here.

4
Partner Couples Family

I didn’t like how little seating there was for breakfast, so we just went elsewhere. My husband was excited to try the chocolate pancakes because we haven’t been to a hotel before that offered flavors.

By on Jul 7, 2019

Review comment responded on Jul 9, 2019

Thank you for leaving a review! We are pleased to her your husband liked the waffles.

5
Family

How clean the rooms were and location of hotel was great

By on May 19, 2019

Review comment responded on May 30, 2019

Thanks for leaving a great review! We hope to see you again. Have a great day.

4

clean rooms and comfy beds!

Everyone

The rooms were exceptionally clean (I LOVE a really clean bathroom!!) and the beds extremely comfortable. The kind you sink into. The staff did the best they could to accommodate (we had a slight problem with the air conditioner but got it figured out ourselves) but seemed to be short-staffed and the hotel was booked solid. (There was a baseball tournament in town that weekend so lots of young baseball players running around.) The common areas could use a little TLC, but overall it was a great hotel!

By on Jul 18, 2018

4

nice hotel close to shopping center

Everyone

I stayed at this hotel for a class in Des Moines, the staff was friendly when I checked in at 9pm and very helpful. The room was clean with no strange smells. The elevator was very hot. There was also a lot of noise I could here the people above me. The breakfast was great. Overall I would stay here again

By , from Iowa on Sep 19, 2017

5

new, clean hotel

Everyone

This hotel is new, clean, easily accessible, and near plenty of restaurants and shops. The room was quiet and dark. Will definitely return.

By , from Yirk, PA on Jun 30, 2017

5
Everyone

By on Feb 12, 2021

Review comment responded on Feb 25, 2021

Thank you for taking time to leave a review with us, on your experience. Our guests’ feedback is always very appreciated. We look forward to see you again on your next stay with us!

Hampton Inn & Suites West Des Moines/SW Mall Area

6160 Mills Civic Parkway, West Des Moines, IA 50266
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