For such a nice property by description, I was disappointed. The carpets were dirty and needed to be vacuumed. The cabinets in the room were broken and the walls and doors in the hallways were beat up. The bed was fairly uncomfortable. There are better hotels nearby in the same price point.
I loved that the hotel is so fancy and clean.
Good stop
Quite and clean
Room, sheets and shower were dirty!
Very nice and clean.
The only thing that we didn't like were the little bit rickety elevator.
Suites were pretty nice. But the bed was way too soft. The breakfast selection was too limited. Just snack breakfast bars, fruit and hard boiled eggs
Excellent accommodations. Friendly staff. My family and I would gladly use this establishment again.
Great staff. Friendly and helpful with all our needs.
The room itself was very nice. However the outlets in the bathroom didnt worl so the hair dryer and curling iron has to be used in the bedroom.
Location great- very close to Jordan creek mall. Clean rooms. Only complaint is that coffee was not available ( empty pots) late morning.
TownePlace Suites by Marriott Des Moines West/Jordan Creek places you next to Jordan Creek Town Center and within a mile (2 km) of West Glen Town Center. This 3-star hotel has 99 guestrooms and offers conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free continental breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
32-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Kitchens, sofa beds, and refrigerators are also available.
Guests of TownePlace Suites by Marriott Des Moines West/Jordan Creek have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.
For such a nice property by description, I was disappointed. The carpets were dirty and needed to be vacuumed. The cabinets in the room were broken and the walls and doors in the hallways were beat up. The bed was fairly uncomfortable. There are better hotels nearby in the same price point.
I loved that the hotel is so fancy and clean.
Dear Nancy, Thank you for choosing to stay at the TownePlace Suites Des Moines West/Jordan Creek. Thank you so much for the wonderful cleanliness comments. Once again, we appreciate your valued feedback and we hope to serve you again when your travels bring you back to the area.
Good stop
Dear Robert, Thank you for staying with us and sharing your review! We are glad you enjoyed your stay and hope to see you again.
Quite and clean
Dear Abdinur, Thank you for staying with us and mentioning our quiet and clean rooms!
Room, sheets and shower were dirty!
Dear Anonymous, Thank you for staying with us. We are sorry to hear your stay was less than desirable. I have reviewed this incident with my staff as a learning experience on how to improve. We strive to always provide a top notch experience, however, there is always room for improvement. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.
Very nice and clean.
Thank you for staying with us and leaving a review! We are happy to know you enjoyed your stay, and we hope to see you again!
The only thing that we didn't like were the little bit rickety elevator.
Thank you for staying with us and sharing your feedback. We can assure you that our elevator is regularly maintained and complies with all safety measures. We hope you had a nice weekend and hope to see you again next time travel brings you to the area!
Suites were pretty nice. But the bed was way too soft. The breakfast selection was too limited. Just snack breakfast bars, fruit and hard boiled eggs
Thank you for staying with us and sharing your feedback. We are glad you found the suites to be nice but apologize that you did not like the bed. We have had to restrict some amenities like breakfast due to local covid recommendations but hope to offer it fully again once it is safe to do so. Safe travels!
Thank you for staying with us and sharing your rating! We are glad you enjoyed your stay hope to see you again next time you are in the area.
Thank you for taking the time to let us know about your stay. I assure you that your concerns will be addressed immediately, and I appreciate you letting us know so that we can address it. I am so happy to hear that you loved the hotel and the area! Please come back to see us again when your travel brings you back to this area.