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Recent guest reviews

Enjoyed the room layout.

There’s not enough lite in the room and very poor breakfast staff and my bed was soft on one side and hard on the other

Very nice property and we have stayed their before. We checked in and the front desk clerk was very pleasant. However we got our keys, went to our room, opened the door and the room was already (and presently) occupied. It was very awkward. The 2nd room worked out great!

Nice hotel

I booked this hotel because I had a very positive experience in the past. I was disappointed this time around. I stayed 3 nights and didn't get maid service on day 2 and had to ask for it for day 3. In the meantime my trash was full, the toilet paper was low and I was out of tissue. There was rarely a person at the desk; usually had to wait before someone appeared. I appreciated their mask policy but there was no enforcement. Large groups of high schoolers were roaming the halls and elevators with no masks. I decided not to try the breakfast for safety reasons. Also missing were some basic extras that one usually finds in hotels: no hand lotion, no paper/pen. Maybe these were not made available for Covid reasons?

It was a very nice property and room. The trim was clean and check in was extremely easy and they welcomed myself, my daughters, and my golden retriever with a smile. I was concerned that there was no signage requesting guests where masks while in the lobby area and hall ways. It’s a hotel, we have no idea where the guests are coming from, hotspots or not. There was a softball tournament going on and people everywhere without masks. Very unnerving. We opted out of the continental breakfast to a vapid the other guest. Probably will not stay there again during the virus when we pass back through.

It was in a good location and he nice rooms and amenities. For the price it was worth it!

The staff are excellent and friendly. The breakfast was ok, but they need to make sure sugar and cream are available all day for coffee drinker. A microwave & frig. in each room would be great.

Very clean faclity and friendly staff. Good breakfast and afternoon social hour.

Easy to find,close to everything we wanted,very clean.

Very convenient location. Very nice rooms and friendly staff.

Decent room rate. Nice linens and towels. Carpet in halls and elevator were dingy. Bathroom and closet were very small. Bath wash, shampoo and conditioner in shower were difficult to dispense because they were running low. Workers drilling and talking in the hallway at 9:30 a.m. Good coffee.

Jordan Creek Pkwy West Des Moines IA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Indoor pool

Located 1.4 mi (2.2 km) from Jordan Creek Town Center, SpringHill Suites Des Moines West is within a 15-minute drive of other popular attractions like Living History Farms. This 3-star hotel welcomes guests with 97 rooms and conveniences like an indoor pool, a 24-hour gym, and free self parking.


Dining

Start your day off right with a free buffet breakfast, served on weekends from 6:30 AM to 9:00 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

The 97 accommodations feature kitchenettes and space to spread out with sitting areas. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include sofa beds, coffee makers, and phones.


Property features

Guests of SpringHill Suites Des Moines West have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, conference space, and a 24-hour business center.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Guest reviews for SpringHill Suites Des Moines West

Everyone (15) Couples (7) Business (7) Family (24) Friends (3) Other (1)
5
Family Business Business

Enjoyed the room layout.

By on Apr 16, 2022

Review comment responded on Apr 16, 2022

Dear Jerrold, Happy to hear you enjoyed your room.

3
Everyone

There’s not enough lite in the room and very poor breakfast staff and my bed was soft on one side and hard on the other

By on Dec 21, 2021

Review comment responded on Dec 21, 2021

Dear Janice, thanks for bringing these to our attention. We will address them. Thank you again

4
Family

Very nice property and we have stayed their before. We checked in and the front desk clerk was very pleasant. However we got our keys, went to our room, opened the door and the room was already (and presently) occupied. It was very awkward. The 2nd room worked out great!

By on Nov 14, 2021

Review comment responded on Nov 15, 2021

Dear Greg, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Alicia Champagne Front Office Manager Springhill Suites achampagne@paramounthotelgroup.com 5152239005

3
Everyone

By on Sep 22, 2021

4
Family

Nice hotel

By on Jul 27, 2021

Review comment responded on Jul 29, 2021

Dear Anonymous, thanks for the kind comment. Hope to see you again soon.

5
Everyone

By on Jun 16, 2021

Review comment responded on Jun 30, 2021

Dear Anonymous, thanks for such a high score. We hope to see you again soon

2
Family

I booked this hotel because I had a very positive experience in the past. I was disappointed this time around. I stayed 3 nights and didn't get maid service on day 2 and had to ask for it for day 3. In the meantime my trash was full, the toilet paper was low and I was out of tissue. There was rarely a person at the desk; usually had to wait before someone appeared. I appreciated their mask policy but there was no enforcement. Large groups of high schoolers were roaming the halls and elevators with no masks. I decided not to try the breakfast for safety reasons. Also missing were some basic extras that one usually finds in hotels: no hand lotion, no paper/pen. Maybe these were not made available for Covid reasons?

By on Apr 22, 2021

Review comment responded on Apr 26, 2021

Thank you for choosing to stay at the SpringHill Suites Des Moines West and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

5
Everyone

By on Apr 10, 2021

Review comment responded on Apr 23, 2021

Thank you.

4
Everyone

By on Mar 26, 2021

Review comment responded on Apr 5, 2021

Thank you.

3
Family Family with small children Family

It was a very nice property and room. The trim was clean and check in was extremely easy and they welcomed myself, my daughters, and my golden retriever with a smile. I was concerned that there was no signage requesting guests where masks while in the lobby area and hall ways. It’s a hotel, we have no idea where the guests are coming from, hotspots or not. There was a softball tournament going on and people everywhere without masks. Very unnerving. We opted out of the continental breakfast to a vapid the other guest. Probably will not stay there again during the virus when we pass back through.

By , from Superior, WI on Jul 21, 2020

Review comment responded on Jul 28, 2020

Thank you for your feedback. We appreciate your loyalty to our hotel and Marriott brand. With latest COVID 19 Marriott brand procedures in place all guests are required to wear the masks in the public space areas of the hotel. We are looking forward to serve you again shall the travel brings you back to this area.

SpringHill Suites Des Moines West

1236 Jordan Creek Pkwy, West Des Moines, IA 50266
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