Great location one block from 16th street mall and free shuttle bus
Clean room, great location, amazing view (stayed on top floor), great staff (front desk and housekeeping)
Well my experience started off a little odd... When I checked in I was given a room that someone else was occupying. That was corrected and the room I was given seemed clean. There isn't central AC, rather the old style wall-mounted units that struggle to keep up. I was on the top floor and unfortunately my room never got below 74F. I personally find that a bit hot for sleeping. I decided to check out early and find other accommodations.
If I could give this hotel 0 stars, I would. My stay was beyond disappointing from the get good. I paid for a deluxe king room and when I check in they tell me I’m in a queen. When I asked why if I had specifically requested a king, the front desk lady told me “oh well we can’t guarantee a king. Plus, there’s no difference between a queen and a king. Most people can’t even tell, so you’ll be fine. And I’m sure you didn’t request a king” I found this to be beyond rude. If I paid for something and I get something different, I get to be upset, not have the front desk lady tell me I’ll “be fine”. When my husband came in with the luggage nobody offered to help us bring our luggage upstairs. They pointed to a cart and said we could use it if we needed the help. Once we got to our room, it just got worse. The TV remote was broken, a shelf in the shower was coming off the wall, the shower glass door’s handle was loose and the shower door wasn’t even in the rail! It felt like the door was going to fall on us any minute. Once we got in bed, I realize there’s only the sheets and a hospital-looking blanket over it. Sonesta’s website clearly mentions “plush duvets and luxurious linens”... which was an outright lie. When I called the front desk to ask about the duvet, they said I only get a blanket, and that if I need more housekeeping could bring it up. They took almost an hour to bring us the extra blankets, and only after I called again to check on this. We couldn’t even sleep that nigh
Stayed for 3 nights. The toilet was broken upon check in and had to be moved to a new room. The second day there was no hot water.
i always come here great property small but nice improvements under new ownership.
Central location,friendly staff and affordable price
Very clean, very good service at front desk. Well located
Great location and great cleanliness. Room was very good looking and amenities were very good.
Excellent, helpful staff and location. Comfortable room.
The staff was super friendly and worked with me when I arrived well before check in time for a conference. They were as helpful and friendly as any hotel staff I've ever dealt with. Kudos - especially to Nino at the front desk.
Their customer service was phenomenal! Checking in & checking out was easy. Our hotel room was super clean and the furniture was very classy looking. We had an amazing view of the mountains from our room window. They accommodated my highest level request. Over-all everything was so perfect! I recommend this hotel and we were walking distance to Denver pavilion ( shopping center & great restaurants)!
Good value and great location to downtown happenings.
I did like the restaurant and breakfast. I didn't like that I don't have a complimentary bottle water every day
Located in Downtown Denver, Sonesta Denver Downtown is within a 5-minute walk of popular attractions such as Paramount Theater and Colorado Convention Center. This 4-star hotel has 380 rooms and welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.
The 380 rooms have an array of amenities, including coffee makers, free local calls, and safes. 52-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Ironing boards, desks, and wardrobes or closets are other standard amenities.
Renovated in 2017, Sonesta Denver Downtown offers a 24-hour fitness center, free WiFi in public areas, and a conference center. If you drive, self parking is USD 35 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a microwave in a common area.
Great location one block from 16th street mall and free shuttle bus
Clean room, great location, amazing view (stayed on top floor), great staff (front desk and housekeeping)
Thank you for taking the time to let us know what you felt we did right during your stay with us! We hope we can host you again before too long.
Well my experience started off a little odd... When I checked in I was given a room that someone else was occupying. That was corrected and the room I was given seemed clean. There isn't central AC, rather the old style wall-mounted units that struggle to keep up. I was on the top floor and unfortunately my room never got below 74F. I personally find that a bit hot for sleeping. I decided to check out early and find other accommodations.
Hello, Thank you for letting us know about your experience with us. We're disappointed that you felt you needed to find other accommodations. We hope that if you ever decide to give us another chance, you'll let the front desk know if you have any issues like the ones you've described right away. We pride ourselves on problem-solving.
If I could give this hotel 0 stars, I would. My stay was beyond disappointing from the get good. I paid for a deluxe king room and when I check in they tell me I’m in a queen. When I asked why if I had specifically requested a king, the front desk lady told me “oh well we can’t guarantee a king. Plus, there’s no difference between a queen and a king. Most people can’t even tell, so you’ll be fine. And I’m sure you didn’t request a king” I found this to be beyond rude. If I paid for something and I get something different, I get to be upset, not have the front desk lady tell me I’ll “be fine”. When my husband came in with the luggage nobody offered to help us bring our luggage upstairs. They pointed to a cart and said we could use it if we needed the help. Once we got to our room, it just got worse. The TV remote was broken, a shelf in the shower was coming off the wall, the shower glass door’s handle was loose and the shower door wasn’t even in the rail! It felt like the door was going to fall on us any minute. Once we got in bed, I realize there’s only the sheets and a hospital-looking blanket over it. Sonesta’s website clearly mentions “plush duvets and luxurious linens”... which was an outright lie. When I called the front desk to ask about the duvet, they said I only get a blanket, and that if I need more housekeeping could bring it up. They took almost an hour to bring us the extra blankets, and only after I called again to check on this. We couldn’t even sleep that nigh
Hello Guest, This is very disappointing to read. I'm sorry that you didn't have a more enjoyable stay with us.
Stayed for 3 nights. The toilet was broken upon check in and had to be moved to a new room. The second day there was no hot water.
Hello Guest, Our goal is to provide every guest with a relaxing experience worthy of 5-stars; it's hard to hear that we fell short during your stay. Generally, the hot water can take a few minutes depending on how many people are in the hotel. We're glad we could move you to a better room and hope we can impress with a future stay.
Thank you for posting a rating. We're very sorry that you didn't enjoy your stay with us.
Thank you for the 5/5! We hope you'll come back for another stay with us.
i always come here great property small but nice improvements under new ownership.
Thank you for the 5/5! We appreciate knowing that you like our new look!
Hello Guest, Thanks for reviewing! See you next time.
Thank you for your feedback ! we hope to see you again soon!
We're glad to hear that you enjoyed our central downtown Denver location! Thank you for posting a review.