My biggest complaint was with the morning front desk person. I did not have a hair dryer in my room and went down to the front desk to ask for one. She checked a closet and responded that they didn't have anymore. She said they had some on back order but they didn't come in. She said there was nothing she could do as it wasn't her job. Her attitude was rude, dismissive, and she blamed management. I asked if there was one in another room that I could use and she said no. I'd have to talk to the manager who wouldn't come in until night shift. Of course that wasn't helpful. Terrible customer service. The biggest concern was that they knew which room didn't have one ahead of time. They called my room about 30 minutes later and asked if I had asked for a hairdryer. I didn't tell the front desk my name or my room number when I spoke to her. So they must have known or else they called all of the rooms looking for me. When they brought the dryer it was old and didn't blow much air. The entire exchange really made me not want to go to this hotel again.
great experience
I liked everything about this property very friendly
The check-in was quick and the clerk friendly. The room was nice, but the bathroom is in desperate need of repair - patchy walls and mold on ceiling.
Clean and comfort
Room was missing a blow dryer and the hot water went in and out during my shower. My room was incredibly spacious and that was very nice.
Staff was never around and when they were, they were slow to finish a task
Great Staff, very clean, will stay here again
When I first arrived, around 5pm on a Saturday, I immediately noticed how clean the hotel looked and smelled as soon as I walked in the door. I was greeted by a very nice gentlemen at the front desk. Check in was super easy and quick! I got to my room and was surprised to hear a very strange noise as soon as I opened the door. I realized that it was a sound machine set to a white noise setting. I was shocked and thrilled to see that! I have never been to a hotel that had that. I usually have to use my white noise cell phone app all night to sleep when at a hotel. Also, the room was clean, roomy, and well cared for. I only stayed one night, but I will definitely stay here again when I come back to town. Great location, safe and close to everything. My only tiny issue was that when I woke up Sunday morning and packed up my things and headed down to the lobby, there was nothing in the breakfast section that was pre-packaged to grab on my way out. The breakfast smelled and looked amazing, just wish they would have had some muffins or danishes in separate packaging for ease and Covid friendly purposes. Overall, very pleased and highly recommend this hotel!
Rooms were good. It was clean. Beds were comfortable.
It was close to our destination and many dining options nearby.
The hotel room was clean and comfortable
Beds were comfortable and the room was a nice size. The coffeemaker was not cleaned out. There was some paint chipping on bathroom door and the tiles on bathroom floor were not in good shape. But this place met our needs for our overnight stay.
The staff was very friendly
the rooms smelled like smoke eventho they were non smoking rooms. One room the toilet had an overflow when we were gone and there was no maintenance. After a fee calls we were able tongrt moved to another room but that room smelled.
This is my preferred hotel in Florence KY. It’s showing some wear and tear in some areas, but nothing bad. The bed in the room I had this last time could definitely use a new mattress, but was not by any means uncomfortable.
The scramble eggs were terrible!! It was like they were made from a box we ate there only one morning and then went out for breakfast at Bob Evans. The room was nice and big and the staff was friendly.
La Quinta Inn & Suites by Wyndham Cincinnati Airpt Florence places you within a 15-minute drive of popular attractions such as National Underground Railroad Freedom Center and Fountain Square. This 74-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Sitting areas, refrigerators, and microwaves are other standard amenities.
At La Quinta Inn & Suites by Wyndham Cincinnati Airpt Florence, guests enjoy an indoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a business center.
My biggest complaint was with the morning front desk person. I did not have a hair dryer in my room and went down to the front desk to ask for one. She checked a closet and responded that they didn't have anymore. She said they had some on back order but they didn't come in. She said there was nothing she could do as it wasn't her job. Her attitude was rude, dismissive, and she blamed management. I asked if there was one in another room that I could use and she said no. I'd have to talk to the manager who wouldn't come in until night shift. Of course that wasn't helpful. Terrible customer service. The biggest concern was that they knew which room didn't have one ahead of time. They called my room about 30 minutes later and asked if I had asked for a hairdryer. I didn't tell the front desk my name or my room number when I spoke to her. So they must have known or else they called all of the rooms looking for me. When they brought the dryer it was old and didn't blow much air. The entire exchange really made me not want to go to this hotel again.
great experience
I liked everything about this property very friendly
We're so glad to see you enjoyed your time with us, Haley!
The check-in was quick and the clerk friendly. The room was nice, but the bathroom is in desperate need of repair - patchy walls and mold on ceiling.
Thanks for taking the time to share this feedback with us Christina! We'll definitely take this input and use it to improve our guests stays moving forward! We appreciate your patronage, and hope to welcome you back again.
Clean and comfort
We're so happy to see you enjoyed your time with us, David! Thanks for taking the time to share this feedback.
Room was missing a blow dryer and the hot water went in and out during my shower. My room was incredibly spacious and that was very nice.
We appreciate you sharing this feedback with us, Debra! We're glad to see you enjoyed your stay.
Staff was never around and when they were, they were slow to finish a task
Thanks so much for taking the time to share your experience, Mitchell! We appreciate you sharing this feedback to allow us to improve upon this moving forward. We appreciate your patronage and hope to be able to welcome you back again in the future.
Great Staff, very clean, will stay here again
We're so happy to see you enjoyed your stay with us, Daniel! We appreciate you taking the time to share your feedback, and we hope to be able to welcome you back again in the future!
When I first arrived, around 5pm on a Saturday, I immediately noticed how clean the hotel looked and smelled as soon as I walked in the door. I was greeted by a very nice gentlemen at the front desk. Check in was super easy and quick! I got to my room and was surprised to hear a very strange noise as soon as I opened the door. I realized that it was a sound machine set to a white noise setting. I was shocked and thrilled to see that! I have never been to a hotel that had that. I usually have to use my white noise cell phone app all night to sleep when at a hotel. Also, the room was clean, roomy, and well cared for. I only stayed one night, but I will definitely stay here again when I come back to town. Great location, safe and close to everything. My only tiny issue was that when I woke up Sunday morning and packed up my things and headed down to the lobby, there was nothing in the breakfast section that was pre-packaged to grab on my way out. The breakfast smelled and looked amazing, just wish they would have had some muffins or danishes in separate packaging for ease and Covid friendly purposes. Overall, very pleased and highly recommend this hotel!
Stephanie, Thank you so much for your awesome and thorough review! We're so overjoyed to hear you enjoyed yourself during your stay with us! We appreciate your feedback regarding breakfast options, and it's something we'll definitely take into consideration moving forward! We hope to have you stay with us again soon. :)
We're elated to see you enjoyed your time with us, Giselle! Thanks for sharing this feedback.