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Recent guest reviews

location, value, and the staff have been very helpful. even the other guests were nice! this was our second stay here and we will be back many more times to come.

Checked in. Put my stuff in my room. Working nights. Came back after work at 6:30am and my key card wouldn’t work. Took 3 different people to fix it. Towels were dirty (stopped and bought my own) and I had to buy a bathtub snake because the tub wouldn’t drain. Very noisy with people congregating everywhere. Staff was friendly but never around. Needed to extend my stay by one day and was told By the front desk that I would have to wait until someone was around after 9am the next day to do so. Wasn’t worth waiting/staying up to do that. Decided to just leave after I got off work at 6:30am and will be staying at a different hotel for the remainder of my 6 days a week of my 6 week business trip.

The room is very spartan no oven. The room is poorly designed.

First of all, this is a non smoking facility...or so we thought. We took the stairs to our room...and as soon as we opened the door we had to walk through a cloud of smoke to get to our room. Then directly across the hall from us.. the smoke coming from that room was so bad we had to put towels under our door...to try and block the smell from coming into our room. Second, We were there 2 nights and after our first night we showered in the morning...and had no idea towels would not be replenished. We didn't arrive back until late...only to find our bed unmade and no clean towels. So I went to the front desk...to find it closed. There was a phone on the wall to call if you were checking in after hours...and I used it...and talked to someone telling me there is nothing they can do. They only assist people that are checking in. I get it if they are trying to cut costs...but at least have the rooms stocked with enough towels and wash cloths to cover each person, each day, for the duration of their stay if you do not plan to come and clean the room anytime before they are to check out!!!! Or upon check in...TELLLLLL USSSSS that you DO NOT CLEAN THE ROOMS, MAKE THE BEDS, OR RESTOCK THE TOWELS ON A DAILY BASIS!!!!!

Great location for walking-distance food, craft beer, and wine

We went to check in at 12:15 and after 45 minutes of standing in line, they told us because we checked in after midnight it kicked our reservation out of the system and they did not have a room for us anymore. So we had to drive around at 1 in the morning with our almost 2 year old looking for a hotel to stay in. Wouldn’t recommend this place to my worst enemy.

Good price. Nice staff. Our bed was not that comfortable.

It's a no frills hotel at a great price. It was comfortable and clean and fairly priced. I would stay there again without hesitation.

Waited thirty minutes to get someone to check us in (the phone to call for someone was unhooked, we tried talking to others guests leaving the place to find someone, had to sit on the floor waiting, almost cancelled our room after 25 minutes of waiting). The employee apologized but didn’t offer anything for making us wait so long. Room was clean but had a weird stench that we couldn’t get rid of, air conditioner was loud. There is a movie theatre and restaurants within walking distance which was nice. Beds were comfortable.

Very basic room. But it was priced right. You have to pay for a coffee maker and extra items.

Lovely clean rooms, adorable staff. Comfort at its BEST!

Emerald Ct Mentor OH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Laundry facilities

WoodSpring Suites Cleveland Mentor places you within a few miles (5 km) of Mentor Civic Arena and Lake Erie College. This 117-room hotel welcomes guests with in-room amenities like kitchens, dining areas, and sitting areas.


Rooms

All 117 accommodations feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect free WiFi and 34-inch flat-screen TVs with cable channels. Phones and desks are other standard amenities. Housekeeping is available once per stay.


Property features

Guests of WoodSpring Suites Cleveland Mentor enjoy free WiFi in public areas, express check-out, and laundry facilities. Free parking is available if you drive. This hotel also has a vending machine.

Room options

Room, 1 Double Bed, Accessible, Non Smoking

1 Double Bed | Sleeps 2

Room, 1 Double Bed, Accessible, Non Smoking

1 Double Bed | Sleeps 2

Standard Studio, 1 Double Bed, Kitchen

1 Double Bed | Sleeps 2

Standard Studio, 2 Double Beds, Kitchen

2 Double Beds | Sleeps 4

Guest reviews for WoodSpring Suites Cleveland Mentor

Everyone (10) Family (6)
1
Everyone

By on Mar 3, 2021

Review comment responded on Apr 1, 2021

Thank you for your review. We are so sorry that you did not enjoy your time with us. We would love another opportunity to show you a much better experience the next time you are in the area. We hope that all your future travels are wonderful ones.

5
Family

location, value, and the staff have been very helpful. even the other guests were nice! this was our second stay here and we will be back many more times to come.

By , from Kent on Aug 10, 2020

Review comment responded on Aug 27, 2020

Thank you for such a wonderful rating, Lauren! We are overjoyed to learn that experienced such a pleasant stay during your time with us! Please come back to see the next time your travels bring you this way!

2
Business Business

Checked in. Put my stuff in my room. Working nights. Came back after work at 6:30am and my key card wouldn’t work. Took 3 different people to fix it. Towels were dirty (stopped and bought my own) and I had to buy a bathtub snake because the tub wouldn’t drain. Very noisy with people congregating everywhere. Staff was friendly but never around. Needed to extend my stay by one day and was told By the front desk that I would have to wait until someone was around after 9am the next day to do so. Wasn’t worth waiting/staying up to do that. Decided to just leave after I got off work at 6:30am and will be staying at a different hotel for the remainder of my 6 days a week of my 6 week business trip.

By on Aug 8, 2020

Review comment responded on Aug 27, 2020

Thank you for your feedback. We are terrible sorry for the troubling encounters with the key, cleanliness of towels, plumbing, noise levels and outside crowds. We are so sorry for any inconvenience that this caused and will make sure that we address this with the staff directly so that we can improve the experience for all our future guests. We wish you all the best in your future travels.

2
Family

The room is very spartan no oven. The room is poorly designed.

By on Apr 4, 2020

Review comment responded on Apr 6, 2020

I'm so sorry to hear that we did not make a positive impression on you during this stay. We wish you the very best in your future travels.

1
Family Family

First of all, this is a non smoking facility...or so we thought. We took the stairs to our room...and as soon as we opened the door we had to walk through a cloud of smoke to get to our room. Then directly across the hall from us.. the smoke coming from that room was so bad we had to put towels under our door...to try and block the smell from coming into our room. Second, We were there 2 nights and after our first night we showered in the morning...and had no idea towels would not be replenished. We didn't arrive back until late...only to find our bed unmade and no clean towels. So I went to the front desk...to find it closed. There was a phone on the wall to call if you were checking in after hours...and I used it...and talked to someone telling me there is nothing they can do. They only assist people that are checking in. I get it if they are trying to cut costs...but at least have the rooms stocked with enough towels and wash cloths to cover each person, each day, for the duration of their stay if you do not plan to come and clean the room anytime before they are to check out!!!! Or upon check in...TELLLLLL USSSSS that you DO NOT CLEAN THE ROOMS, MAKE THE BEDS, OR RESTOCK THE TOWELS ON A DAILY BASIS!!!!!

By on Sep 30, 2019

Review comment responded on Oct 3, 2019

Thank you for your feedback. We are so sorry to hear that you were not made aware of our unique approach to lodging - that guests pay only for services and amenities they want. About the housekeeping, we include room cleaning service every 14 days in the base rate, but more frequent service can be requested. Many guests prefer the privacy that comes with limited Housekeeping and our Linen Exchange program. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you. We'd love to welcome you back the next time you're looking for what we have to offer!

2
Everyone

By on Aug 28, 2019

Review comment responded on Sep 3, 2019

We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.

5
Everyone

By on Aug 1, 2019

Review comment responded on Aug 7, 2019

Thank you for this awesome rating AND for staying with us!

5
Family

Great location for walking-distance food, craft beer, and wine

By on Jul 7, 2019

Review comment responded on Jul 8, 2019

We are so glad our location was wonderfully convenient for you and you could do the things you wanted to do during your visit. Thank you for staying with us and for the great review!

4
Everyone

By on Jun 15, 2019

Review comment responded on Jun 24, 2019

Thank you for taking time to rate our hotel.

1
Family with small children Family

We went to check in at 12:15 and after 45 minutes of standing in line, they told us because we checked in after midnight it kicked our reservation out of the system and they did not have a room for us anymore. So we had to drive around at 1 in the morning with our almost 2 year old looking for a hotel to stay in. Wouldn’t recommend this place to my worst enemy.

By on May 28, 2019

Review comment responded on Jun 3, 2019

I’m so sorry to hear about this and apologize for the great inconvenience. Best wishes in your future travels.

WoodSpring Suites Cleveland Mentor

5650 Emerald Ct, Mentor, OH 44060
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