I wouldn’t recommend this place to anyone. It’s dimly lit inside, in poor condition, and the bed wasn’t comfortable.
Thankfully I only stayed 1 night in this Extended Stay hotel. The room and pillows smelled, cigarette butt was left in tub. I was most concerned about safety as the window (1st floor) didn't shut all the way or lock. No pots, pans, plates, or silverware. The cooktop was so old and rusty, I wouldn't have used it. Walls and floors are paper-thin, so you hear everything!
Half of the building smells like marijuana. And that smell is coming into my room
Horrible !! Feels like Skid Row!
This is one of the worst place I ever stayed. Comforter was stinky. Black Mold in the bathroom ceiling above the bath tub. Carpet in the room was so dirty that I was hesitant in putting my feat on the floor. Hallway had smell of cigarette. I paid $135 plus for a bad room.
Good location and easy to park the moving truck. Lady at the front desk was very helpful.
The only exterior door that works is the front entrance. The floors were dirty, the continental breakfast was a crappy cup of coffee and a small muffin. There was a drunk man wearing no shirt passed out in my hallway. The drawer front was missing and there was mold growing on the ceiling in the bathroom. Also there was only one bolt holding my toilet seat on.
Friendly staff.
The Location is Amazing! THE STAFF MRS. Pam was amazing!!!! The first room I had smelled horrible cover had stains trash was full just overall horrible conditions. During the Covid19 pandemic you think they would do better cleaning on the clock! I just didn’t feel clean or safe there. My next room was nice in size not dirty buttttttt not stocked with tissue or hand soap and still smelled really bad I slept with my coat on because the cream sheets which were supposed to be white I would not dare lay under them. Needs upgrade and thorough cleaning toooooooooo many people thee for them not to
The room appeared to be clean however after wiping down the bathroom and counters my white cloth was dark brown The shower curtain had hair on it. When i asked the staff for fresh lines and extra towels i was told to go to front desk to pick up whick took an hour for a staff member to service me. To top it off upon check in i requested a late check out, the next morning a extremely rude employee banged on my door i explained that i have a late check out she called me a "Liar" and said that the night staff was laundry and they wouldnt tell me that I needed to immediately vacate the premisess. I asked to speak to a manager she explained that her manager was on the phone with her and said I must leave or pay another night. After numerous calls to the front desk i finally spoke with the manager and she granted my late check out. The staff were unprofessional and unorganized the room was not cleaned to standard i was unable to enjoy my stay or relax. I have stayed at this property several times and have never received such terrible service. I selected this hotel because of located price and the kitchen ammenities, however based on this stay i will no longer patronize this property
Nothing and is said breakfast included and didn't get anything . I will never stay there again and i won't recommend it to anyone neither!
The property was overall clean and the staff was great. My room however the recliner chair was broken not sure if they were aware and the shower pressure wasn't working properly the second night of staying at this hotel. Overall my experience was ok. They need a lil more improvement in their maintenance dept I think but other than that my experience was ok
I didn't like that they didn't have alternative options on ways to pay for example they didn't take cash
Extended Stay America Suites Cleveland Beachwood Orange Pl N is a short stroll from Pinecrest Plaza Shopping and ETON Chagrin Blvd Shopping Center. This 141-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Guests of Extended Stay America Suites Cleveland Beachwood Orange Pl N enjoy access to free WiFi in public areas, conference space, and coffee in a common area. Free parking is available if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include laundry facilities, a vending machine, and a TV in a common area.
I wouldn’t recommend this place to anyone. It’s dimly lit inside, in poor condition, and the bed wasn’t comfortable.
Thankfully I only stayed 1 night in this Extended Stay hotel. The room and pillows smelled, cigarette butt was left in tub. I was most concerned about safety as the window (1st floor) didn't shut all the way or lock. No pots, pans, plates, or silverware. The cooktop was so old and rusty, I wouldn't have used it. Walls and floors are paper-thin, so you hear everything!
Dear Kimberly, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance and the smoke smell that compromise your stay. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback. Sincerely,Hotel Management
Half of the building smells like marijuana. And that smell is coming into my room
Dear Jiyong, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the unpleasant odor in your room. We take such concerns seriously and will address this issue promptly to ensure a more pleasant environment for all our guests. Don't hesitate to contact our front desk so we can assist you further during your stay.Sincerely,Hotel Management
Horrible !! Feels like Skid Row!
Dear Trinida, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Please know our front desk is always available and happy to help make your stay more comfortable. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
This is one of the worst place I ever stayed. Comforter was stinky. Black Mold in the bathroom ceiling above the bath tub. Carpet in the room was so dirty that I was hesitant in putting my feat on the floor. Hallway had smell of cigarette. I paid $135 plus for a bad room.
Jwala, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management
Good location and easy to park the moving truck. Lady at the front desk was very helpful.
Keith, thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our ideal location and were impressed with our cordial front desk staff. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
The only exterior door that works is the front entrance. The floors were dirty, the continental breakfast was a crappy cup of coffee and a small muffin. There was a drunk man wearing no shirt passed out in my hallway. The drawer front was missing and there was mold growing on the ceiling in the bathroom. Also there was only one bolt holding my toilet seat on.
Thank you for your review. we sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret your disappointment with our grab-and-go breakfast offerings. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Dear Dana, We appreciate your feedback and regret that your experience did not meet your expectations. Providing a comfortable and welcoming environment for our guests is important to us. We have noted your comments about the lighting and condition of the property. We apologize for any discomfort you experienced with the bed. Your input helps us improve, and we hope to serve you better. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management