The Location is Amazing! THE STAFF MRS. Pam was amazing!!!! The first room I had smelled horrible cover had stains trash was full just overall horrible conditions. During the Covid19 pandemic you think they would do better cleaning on the clock! I just didn’t feel clean or safe there. My next room was nice in size not dirty buttttttt not stocked with tissue or hand soap and still smelled really bad I slept with my coat on because the cream sheets which were supposed to be white I would not dare lay under them. Needs upgrade and thorough cleaning toooooooooo many people thee for them not to
The room appeared to be clean however after wiping down the bathroom and counters my white cloth was dark brown The shower curtain had hair on it. When i asked the staff for fresh lines and extra towels i was told to go to front desk to pick up whick took an hour for a staff member to service me. To top it off upon check in i requested a late check out, the next morning a extremely rude employee banged on my door i explained that i have a late check out she called me a "Liar" and said that the night staff was laundry and they wouldnt tell me that I needed to immediately vacate the premisess. I asked to speak to a manager she explained that her manager was on the phone with her and said I must leave or pay another night. After numerous calls to the front desk i finally spoke with the manager and she granted my late check out. The staff were unprofessional and unorganized the room was not cleaned to standard i was unable to enjoy my stay or relax. I have stayed at this property several times and have never received such terrible service. I selected this hotel because of located price and the kitchen ammenities, however based on this stay i will no longer patronize this property
Nothing and is said breakfast included and didn't get anything . I will never stay there again and i won't recommend it to anyone neither!
The property was overall clean and the staff was great. My room however the recliner chair was broken not sure if they were aware and the shower pressure wasn't working properly the second night of staying at this hotel. Overall my experience was ok. They need a lil more improvement in their maintenance dept I think but other than that my experience was ok
I didn't like that they didn't have alternative options on ways to pay for example they didn't take cash
It was filthy, old and not updated. Dirty towels left in bathroom from other people, old food left in fridge. Dirty Kleenex and other things left on the floor. The bedding was not fresh.
The floors was filthy I picked up something off the floor with a wet wipe and it was BLACK VERY SAD BECAUSE I HAD MY DAUGHTER WITH ME
Staff wasn't professional and the whole place smelled like marijuana all night doors slamming and i felt as I was staying at motel 6 which I would never so I m never going back to that place again
Convenient location near expressways and restaurants, nice staff, clean room. Breakfast leaves a bit to be desired. Coffee, muffins and granola bars - no fruit or juice, no bagels or bread.
Out side is nice , the lobby is ok but the hallway and rooms are nasty, smelled like cigarettes smoke for it to be in a nice area such as beachwood i would've expected better
The television was bolted down that tells you something
Price good for the space, continental breakfast was ok
Within a short walk of ETON Chagrin Blvd Shopping Center, Extended Stay America -Cleveland -Beachwood -Orange Place -N is within 2 miles (3 km) of Maltz Museum of Jewish Heritage. This 141-room hotel has free in-room WiFi, free self parking, and a fitness center.
The 141 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Extended Stay America -Cleveland -Beachwood -Orange Place -N features a fitness center, free WiFi in public areas, and coffee in a common area. Free parking is available if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include laundry facilities and a TV in a common area.
The Location is Amazing! THE STAFF MRS. Pam was amazing!!!! The first room I had smelled horrible cover had stains trash was full just overall horrible conditions. During the Covid19 pandemic you think they would do better cleaning on the clock! I just didn’t feel clean or safe there. My next room was nice in size not dirty buttttttt not stocked with tissue or hand soap and still smelled really bad I slept with my coat on because the cream sheets which were supposed to be white I would not dare lay under them. Needs upgrade and thorough cleaning toooooooooo many people thee for them not to
Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope the positive aspects of your stay will encourage you to give us another opportunity to serve you as we would welcome the chance to redeem ourselves in the future. Sincerely, Hotel Management
The room appeared to be clean however after wiping down the bathroom and counters my white cloth was dark brown The shower curtain had hair on it. When i asked the staff for fresh lines and extra towels i was told to go to front desk to pick up whick took an hour for a staff member to service me. To top it off upon check in i requested a late check out, the next morning a extremely rude employee banged on my door i explained that i have a late check out she called me a "Liar" and said that the night staff was laundry and they wouldnt tell me that I needed to immediately vacate the premisess. I asked to speak to a manager she explained that her manager was on the phone with her and said I must leave or pay another night. After numerous calls to the front desk i finally spoke with the manager and she granted my late check out. The staff were unprofessional and unorganized the room was not cleaned to standard i was unable to enjoy my stay or relax. I have stayed at this property several times and have never received such terrible service. I selected this hotel because of located price and the kitchen ammenities, however based on this stay i will no longer patronize this property
Thank you for giving us your feedback regarding your stay. We are sorry for the cleanliness issues you encountered in your room, and we also apologize that our associates were not being responsive to your needs. It is never our intention to disappoint a guest as we strive to deliver exceptional service consistently. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. We look forward to welcoming you back soon. Sincerely, Hotel Management
Nothing and is said breakfast included and didn't get anything . I will never stay there again and i won't recommend it to anyone neither!
Candace, thank you for your review. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
The property was overall clean and the staff was great. My room however the recliner chair was broken not sure if they were aware and the shower pressure wasn't working properly the second night of staying at this hotel. Overall my experience was ok. They need a lil more improvement in their maintenance dept I think but other than that my experience was ok
Thank you for being our guest. We are pleased you liked our well-kept property as well as the service delivered by our associates. However, we are sorry for the maintenance issue you encountered in your room. We have taken note of your feedback and have shared it with the appropriate team so that we can review and rectify this immediately. We appreciate your business and hope to welcome you back in the future for a perfect stay. Sincerely, Hotel Management
I didn't like that they didn't have alternative options on ways to pay for example they didn't take cash
LaShae, we are sorry our payment policy inconvenienced you. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
It was filthy, old and not updated. Dirty towels left in bathroom from other people, old food left in fridge. Dirty Kleenex and other things left on the floor. The bedding was not fresh.
We have read your comments and are sorry to hear we did not deliver a fresh and clean room during your stay. We have shared your comments with our housekeeping team, and we will be more diligent in our efforts. Thank you for being our guest, and we hope you will visit us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management