Other guests on floor were very noisy
Everything was great. We came from out of state for a soccer tournament and the staff was very accommodating and pleasant. Breakfast was great and rooms were spacious, clean and comfortable.
We liked everything.
The room was at best mediocre in terms of cleanness. The bathroom was so tiny, that one cannot change cloths there. A person cannot get in without squeeze in. We were provided with a crib twice and each time it was filthy. So, we ended up not using it. The breakfast was below standards. The swimming pool was cold, noisy and at time dangerous as guests were allowed to dive over our heads.
Construction on second floor with peeled wallpaper. Elevators not working. One was down the other would have door open and close 11 times before it close. Lady checking me in at 11pm oh Thursday was rude. Hairdryer wasn't working. No shampoo or soap in the room. Nightstand was sticky with something. Breakfast was disappointed. Definitely not like it used to be .
Next to Uncle Julio’s with the chocolate piñata! Staff was very nice and the room was a suite so it was large. We were told on arrival there was no cleaning or maid service so we had to ask for towels and put our garbage out each night. That was a little disappointing. Breakfast was very good and lots of options. Overall a great stay !!
The checkout management was horrible. When I checked in, I requested for late checkout. The front desk lady said ok and wrote it down. The morning of my checkout day, I told the cleaning lady on the hallway that I had late checkout. When I double checked with front desk, the system did not show that I requested for late checkout, but front desk lady put into system for 1pm late checkout in front of me. Then when my kid was in nap to prepare for the swim meet, a service lady knocked at my door for checkout and directly opened the door with her key. I spent 5 minutes to persuade her that I had late checkout, and my kid already woke up. Horrible checkout system.
It’s was a reasonably priced hotel but nothing special. Breakfast was limited and not worth staying for the savings of eating at a restaurant. Didnt visit the pool area. Tv didn’t work well and offered limited channels. Lots of space but not properly utilized.
A good place to stay!!
Good central location, disappointment in pool restrictions.
The hotel was FULL. During COVID we didn’t expect the place to be packed. The staff had a hard time keeping up with cleaning and keeping the breakfast bar full. Also the guests were partying into the late hours. We complained to staff both nights of our stay.
The hotel itself is nice, the staff were great. The only thing I had a problem with is was my room wasn’t clean.
I like that the hotel was quiet and the rooms was spacious
Located within a leisurely stroll of Yorktown Shopping Center, Hyatt Place Chicago/Lombard/Oak Brook is within a few miles (5 km) of Oakbrook Center Mall. This 3-star hotel has 151 rooms and welcomes guests with free breakfast, an indoor pool, and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you on weekends from 6:30 AM to 9:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Get a pick-me-up at the coffee shop/cafe.
Guests can expect 42-inch flat-screen TVs with digital channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Sofa beds, sitting areas, and coffee makers are other standard amenities.
Guests of Hyatt Place Chicago/Lombard/Oak Brook have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
Other guests on floor were very noisy
Everything was great. We came from out of state for a soccer tournament and the staff was very accommodating and pleasant. Breakfast was great and rooms were spacious, clean and comfortable.
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Thank you so much for the review! We are happy to see that you enjoyed your stay with us here at the Hyatt Place Chicago/Lombard/Oak Brook. We hope to see you again.
We liked everything.
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
The room was at best mediocre in terms of cleanness. The bathroom was so tiny, that one cannot change cloths there. A person cannot get in without squeeze in. We were provided with a crib twice and each time it was filthy. So, we ended up not using it. The breakfast was below standards. The swimming pool was cold, noisy and at time dangerous as guests were allowed to dive over our heads.
Construction on second floor with peeled wallpaper. Elevators not working. One was down the other would have door open and close 11 times before it close. Lady checking me in at 11pm oh Thursday was rude. Hairdryer wasn't working. No shampoo or soap in the room. Nightstand was sticky with something. Breakfast was disappointed. Definitely not like it used to be .
Thanks for sharing your experience of your recent stay with us. Our team always strives to give the service our guests expect & deserve. I appreciate the comments as we are always looking for ways to improve the hotel & service, we give our guests.
Next to Uncle Julio’s with the chocolate piñata! Staff was very nice and the room was a suite so it was large. We were told on arrival there was no cleaning or maid service so we had to ask for towels and put our garbage out each night. That was a little disappointing. Breakfast was very good and lots of options. Overall a great stay !!
Hello, Thank you for taking the time to review our hotel from your previous stay. We greatly appreciate any and all feedback that we are able to obtain. Thank you again for taking the time and your choice in lodging, as we know that there are many options. Thank you and we hope to see you again soon!
Thank you for your time to share the feedback regarding your stay with us. We will look into Hyatt Place Chicago/Lombard/Oak Brook and deeply sorry if it affected your stay. We hope to welcome you back again in the near future.