This Marriott property has definitely seen better days . Rooms are desperately in need of a refresh. The walls were cracked and peeling. Old fixtures. Moldy shower curtain. Restaurant closed without notice. Very disappointing!
Na
It was conveniently placed within everywhere I wanted to go, also I enjoy the oak Brook area
dirty
Convenient to shopping and restaurants
Dated property with quality and amenities lacking compared to lesser priced options. COVID mask required on property signs posted with zero enforcement within including majority of staff. They need to pick a lane regarding this. Heat came on at 4:30am. Sounded like we were re-entering earths atmosphere given the vibration.
Everything was fine.
It lived up to Marriott's standards.
We did not get our room cleaned while we stayed there, had no clean towels for the next day. Had to go to front desk to get towels. Also, trash can at the main entrance door of the hotel was full of garbage, there was a lot of garbage on the floor around the container.
We had a nice stay. It’s clean, comfortable beds and close to shopping. Staff was friendly.
Made a reservation online when we arrived they were not able to find it. After 2 hours of waiting they gave me room 711. Dirty towels bath tub full of hairs and room smell dingy...
The place was clean and the atmosphere was great..just didn’t have a hair dryer which was a bummer.
Located within a 5-minute walk of Oakbrook Center Mall, Chicago Marriott Oak Brook is within 2 miles (3 km) of Drury Lane Theater. This 3.5-star hotel has 339 rooms and welcomes guests with a restaurant, a 24-hour gym, and free self parking.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 11 AM.
Guests can expect WiFi, wired Internet, and 55-inch Smart TVs with cable channels and DVD players. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include sitting areas, coffee makers, and free weekday newspapers.
Chicago Marriott Oak Brook features a 24-hour gym, free WiFi in public areas, and conference space. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this golf hotel include express check-in, express check-out, and free newspapers.
Hi Akeem,Thank you for the high rating! We are thrilled to know that you enjoyed your stay with us. Our team works hard to provide exceptional service and create memorable experiences for our guests. If you find yourself in town again, we'd be delighted to welcome you back!
This Marriott property has definitely seen better days . Rooms are desperately in need of a refresh. The walls were cracked and peeling. Old fixtures. Moldy shower curtain. Restaurant closed without notice. Very disappointing!
Hello diane,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.
Na
Hello Philip,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
Hello Nyree,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
Hello Christine,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.
It was conveniently placed within everywhere I wanted to go, also I enjoy the oak Brook area
Hi Terrick, Thank you for taking the time to give us the highest rate possible and for your review. We are delighted to know that you had a wonderful time and we hope to have you here with us again for another memorable stay!
dirty
Hello roxana,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
Convenient to shopping and restaurants
Hello Stacy, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
Dated property with quality and amenities lacking compared to lesser priced options. COVID mask required on property signs posted with zero enforcement within including majority of staff. They need to pick a lane regarding this. Heat came on at 4:30am. Sounded like we were re-entering earths atmosphere given the vibration.
Hello Gayle,Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Hi Milini,Thank you for leaving such a positive rating. We're delighted that you had a comfortable and enjoyable stay, and we'd love to have you back whenever you're in the area!