Quality Inn2.5 out of 5.0
Recent guest reviews
We stayed at The Quality Inn Cheyenne prior to going to view the solar eclipse. Despite being full, the staff at the Front Desk were very helpful with regard to restaurants, etc. Our room had a mini-frig and a microwave oven (another family member did not have these in her room). The room was clean and spacious and it worked out very well for us. If/when we visit Cheyenne again, we’ll plan on staying at this property.
Not the cleanest hotel I've been in, but it wasn't that bad, some minor issues. The biggest issue was how hot the room was. AC was one that turns off once it hits the desired temperature, which I had set to the lowest of 64 degrees. Standing right in front of the machine not bad, sleeping on the bed, hot, and I don't sleep well in the heat. I didn't make a complaint as I didn't see the reason as likely nothing could be done. Also couldn't not find an ice machine anywhere and the pool is outside. Would for sure not stay again. Price was cheap though.
Upon arriving, I was told that I needed to use the back entrance due to having my pet. I stayed 3 days and the outside trash had not been emptied. The smell of cigarette smoke was horrible. There was a dead snake in the pet area.
We chose this hotel because of it's rating (4 1/2 out of 5), and it was NOT what we anticipated. The exterior of the building had a half torn down sign that said, "2016 Gold Choice Winner". That was posted on the pool gate that had a wrought iron bar falling across the sign. And the pool? Filthy, with all kinds of things lying around the sidewalk. The front arrival area had several potted dead plants toppled over. When my husband went to check in, the woman was on the phone with her children. There was another man standing there and seemed to be a friend of hers, so when she got off the phone, she did not acknowledge my husband but continued a personal conversation with the other guy. Then the phone rang again. Again she talked with her children. Finally hung up and said, "First day of school tomorrow.", and finally checked us in. The ice machine had an out of order sign on it so we went looking for another machine. That one also was out order! We went back to the desk clerk who said that said it just went out today and the maintenance man was on his way. The clerk this morning said one was out and then the other one went out yesterday. Of course, no one was there to fix it. The room was an average Quality Inn room. Some older furniture but nice bed. Sink located in the main room. Main switch plate by the door cracked in several places. Breakfast was average. The hot serving container had three slots. One had large dollar sized scrambled egg patty, one had a oval Potato patty and the third was again a scrambled egg folded over with cheese. What we did like was the real silverware and a real glass for juice. My husband and I travel a lot and we felt that the rating of this hotel was not appropriate. Would we stay here again? Unfortunately not!
We stayed here a couple of nights ago. The room was clean and well organized. The only bad part was that the air conditioner (room 200) wasn't working correctly. It was set at 65 when we entered the room and would cycle on and off every few minutes. Room never cooled down very much. Breakfast was good with eggs, sausage, etc.
Easy on and off interstate. Truck Stop and Dennys across street. Check in was quick, but needed to remind clerk of Elite Status. Received wrong bill on checkout. Room was clean and comfortable, A/C did not stain constantly.
We arrived late and left early the next morning but the beds were probably the most comfortable we experienced on a multi-day trip. Breakfast was good! Rooms were clean! Water pressure good. I would stay there again!
Door to room falls off top hinge. Air conditioner not working. By our 2nd move, I was tired of trying to get a room without problems, so I listened to the people upstairs dropping weights until 11:30 p.m. and starting at 7:00 a.m. PM staff appeared to have a lot of experience dealing with maintenance issue. Hotel location is next to a truck stop with trucks moving in and out all night. If you need to stay here make sure it is a top floor. It will at least minimize the noise from the ceiling. Upside, breakfast was decent.
Booked this hotel with my credit card but paid cash upon arrival. Was not given a receipt upon check-out & days later discovered they had charged my credit card & debit card both! After multiple attempts to contact the hotel directly with NO response or return call I filed a formal complaint. Was finally told they are claiming they returned my cash which NEVER HAPPENED!! Beware of this shady hotel!!
Like all hotels there is good and bad so here we go. The good includes the location. It is right off the 25 and is easy to find. It is about a 10 minute drive to downtown. The facilities are very clean. The beds are pretty comfortable. We stayed in room 226 and it included two queen size beds, A small table with two chairs, A soft chair, dresser, refrigerator, and microwave. The sink is on the exterior of the bathroom which I like when traveling with others. The room was surprisingly quiet especially considering the location near the highway. The bad included the location, literally amongst a truck stop-so many big rigs! Everyone in our group complained about pillows. The included-breakfast was adequate, just your basic continental-spread plus make your own waffles. I did think the price was rather high for what we got. We happened to stay here during Frontier Days so maybe there was a little premium for that. If we ever came through Cheyenne again, I would probably try a different hotel, but I wouldn't be terribly disappointed if I had to stay here again.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 181 reviews