The Lodge is a good location but not walkable to downtown. Did a nice job with Covid prevention Rooms are pleasant Bed was very good. Nice bathroom but struggled a bit with water pressure at high demand
Unfriendly Staff, poor location of property, Pool area very uncomfortable, overall cleanliness was good, not great. I will not return to this property.
I understand things are different with the Pandemic but the bar/restaurant hours are lacking.
Don't let the picture/façade fool you. The property is located off a major highway in an urban area with lots of traffic. Rooms were clean, but dated and the staff was not very friendly or helpful. For the price, I believe that you can do much better.
Beautiful property, ideal location on the Lake. Room had a great balcony, nice kitchen/bar, elaborate bath, excellent beds. Would definitely stay here again.
We stayed at the Lodge for a week, July 2020. The lack of house keeping with the excuse of Covid was absolutely ridiculous. We requested housekeeping on day 4 and it was very pathetic. Garbage stacked up, no toilet paper, tissue, clean wash cloths, or towels. For how expensive this place was, I found it inexcusable.
Very nice hotel in a good location. Beautiful views! The room was awesome. Great beds!
Very helpful staff. Large, clean room. Excellent breakfast. Wonderful location.
Lovely decor and friendly staff. Great location and free shuttle was convenient.
Good location with easy access to Jackson. Resort fee covers buffet breakfast, parking, and use of pool/hot tub/sauna and indoor gym.
Great staff & facilities; very limited workout space but nice pool & jacuzzi
Rude staff. From 8am to 11am the cleaners kept pounding on the door asking when we would leave.
Jackson Hole Historical Society and Museum is within a mile (2 km) of The Lodge at Jackson Hole, and other popular sites like Center For The Arts are within a couple of miles (3 km). This 3.5-star hotel welcomes guests with 154 rooms and conveniences like an outdoor pool, an indoor pool, and a 24-hour fitness center. It's connected to the convention center in central Jackson and also close to Jackson Town Square and Jackson Hole and Greater Yellowstone Visitor Center.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
The 154 accommodations feature sitting areas. Guests can expect WiFi, wired Internet, and 52-inch LCD TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Sofa beds, microwaves, and refrigerators are other standard amenities.
The Lodge at Jackson Hole features an indoor pool, an outdoor pool, and a 24-hour fitness center. There's onsite parking for a fee and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this ski hotel include a spa tub, a sauna, and WiFi in public areas.
The Lodge is a good location but not walkable to downtown. Did a nice job with Covid prevention Rooms are pleasant Bed was very good. Nice bathroom but struggled a bit with water pressure at high demand
Thank you for the kind review, we hope to see you again, soon!
Unfriendly Staff, poor location of property, Pool area very uncomfortable, overall cleanliness was good, not great. I will not return to this property.
I'm sorry to hear that we didn't meet your expectations. If it is of consequence, we have several remodeling projects on the books this fall. We will have some wonderful changes coming in time for this ski season and more to come in the spring.
I understand things are different with the Pandemic but the bar/restaurant hours are lacking.
We appreciate your feedback and agree with your sentiment. At present our bar and lounge is operating Tuesday through Saturday. This is primarily due to the local covid restrictions that require us to have an additional person on staff to assist in sanitizing between guests. This, along with a diminished local workforce has limited our ability to open to capacity. We are working diligently on this and expect to return to 7 days a week any day now. Thank you for visiting us and for your feedback, we hope to see you again, soon!
Don't let the picture/façade fool you. The property is located off a major highway in an urban area with lots of traffic. Rooms were clean, but dated and the staff was not very friendly or helpful. For the price, I believe that you can do much better.
Thank you for the compliment on our cleanliness. I'm sorry to hear that we didn't meet your expectations this visit. Our staff has worked hard to keep our guests safe while still trying to provide exceptional service, under these unusual conditions. One of the biggest challenges is that with barriers and masks it is difficult to see a persons true reactions. Even if you are smiling, it can't be communicated visually and that's a real obstacle in the hospitality industry. In regards to our location, we are set back about 100 yards from Broadway with a large bank and pine trees between us and the road. This is a busy street but the speed limit is only 30 MPH and it provides great access for our guests. I really wish you would have had a better visit but I appreciate your feedback. Thank you.
Beautiful property, ideal location on the Lake. Room had a great balcony, nice kitchen/bar, elaborate bath, excellent beds. Would definitely stay here again.
I would love to take credit for your great experience in Jackson Hole but unfortunately, I can't. Our property is in town and you must have visited one of the hotels in the park. Hats off to them for doing a great job with your visit!
We stayed at the Lodge for a week, July 2020. The lack of house keeping with the excuse of Covid was absolutely ridiculous. We requested housekeeping on day 4 and it was very pathetic. Garbage stacked up, no toilet paper, tissue, clean wash cloths, or towels. For how expensive this place was, I found it inexcusable.
We have been letting guests know the regulations we are required to adhere to. This happens in advance (if they call), on signage throughout the property, verbally at check in and finally on our welcome letter that's included with your room keys. Our housekeeping stay over service is available but it is by request only. This is to insure minimal guest and staff interaction for everyone's safety. It is certainly not an excuse. Further, we let everyone know if they need supplies, towels or trash removal, we are more than happy to accommodate that at any point in the day. I'm sorry to hear that you waited until day 4 to request any service? This is an extremely difficult time to travel and to operate a hotel. I am hopeful everyone does their research in advance of trips and confirms that they are willing to accept whatever local regulations exist. We will continue to do everything in our power to make guests as comfortable as possible. Thank you.
Thank you for the great review! We look forward to your next visit!
Very nice hotel in a good location. Beautiful views! The room was awesome. Great beds!
Thank you for the wonderful review! We enjoyed having you visit and hope to see you again, soon!
Thank you for the nice review! We appreciate it.
Thank you for the compliments on our location, covid prevention and rooms. We look forward to seeing you again, soon!