Candlewood Suites Cheyenne

Was there attending a school and was thinking I would be able to study quietly and get rest better than staying with a friend. I was mistaken! Between the dogs (pet friendly hotel) barking, the people yelling in the hallways, the person next door with tv blaring and the person upstairs stomping across the floor all night long, I got very little sleep and very little studying done. The kitchenette was really nice to have to save money on meals and the free use of the laundry was nice and I was able to at least clear my head while walking on the treadmill for a little bit while I was washing and drying cloths until the two young men came into the fitness center to lift weights with their phones blaring some filthy rap music.

Check in was fast & friendly, Room was spacious & the kitchenette was a nice feature .. however the bathroom had NOT been thoroughly cleaned - there was still hair on the floor & some tolietries in the drawer from the previous guest - it was too late & I was too tired so I just put some towels on the floor - since there are other hotel options I probably wouldn't stay here again

I stayed here for a month and For the most part they leave you alone. The front desk was friendly and helpful. The rooms are nice all though they don't offer anything bigger than a queen bed. They do have issues of people smoking inside their rooms you can smell it in the hall. Housekeeping may have came in twice , but it's funny during checkout they show up at 8 a.m. knocking on the door. This made me feel like they were trying to run me out of there. I talk to the front desk about it and she said she would talk to housekeeping manager but nothing was offered to make sure I was happy before I left. I stay in a lot of hotels in my line of work and it's almost a cardinal sin for housekeeping to knock on your door and try to come in with a do not disturb sign trying to run you out of there pre check out. They can say what they want but the housekeeper knew what she was doing. All in all I would have to give it a 4 minus one due to the housekeeping Department. When housekeeping does come in if you're there long enough they only do touch-ups, they don't do full cleans.

I stayed at the candlewood for a few weeks and the only good parts about the hotel were the clean rooms and the amazing girl at the front desk, Mallory. Housekeeping staff was nice at first but the longer you stayed the uglier they got to you. I was waiting outside the room with my dog waiting for the girl to clean my room and it took her over an hour and I watched her take a 20 min smoke break while my room was still upside down. Didn't know it would take so long to change the sheets and vacuum the floor. The front desk manager, Debra, was hardly ever at the desk. I had a few questions about what was going on around town and she was always out front smoking. I stood there for a few minutes hoping she would look back and notice she had a customer but she never did. The phone even rang and she didn't even come in to answer it. I went back to my room and then came back out 15 min later (just on case she was on a break) and she was still out there. Any questions I had, I saved them for Mallory, because she was the only one who was actually there to help the guests. She told us about the video lending library, events happening downtown, and almost got is to stay longer cause she kept talking about how much fun Cheyenne Frontier Days was going to be. She has good rapport with all of the guests. We were in line to get an issue fixed (housekeeping never updated the toilet paper... Happened often) and everyone left the front desk with a smile on their face. Mallory was so helpful! Our whole family loved her. My kids, every night, would ask to go see if she was working so they could say hi. She became part of the family. She should be the manager... She cared more about the people in the hotel than the actual managers did. It was also a bummer there was no breakfast in the hotel. I'm OK with no pool but a small breakfast would be nice... Even if it was just bagels and danishes and cereal like most smaller hotels.... Just something that would justify the price of the room. Overall. The attitude of 95% of the staff needs adjusted. If it wasn't for Mallory, we would have booked a hotel somewhere else.

Recently I had the opportunity to stay at this facility. I had never stayed at a Candlewood property, but knew the brand to be part of InterContinental Hotels Group / Holiday Inn chain. This is more of an extended stay facility, with each of their rooms nicely equipped with a dinette kitchen set up complete with full size refrigerator, automatic dishwasher, stovetop, glasses and dishes, pots, pans, toaster, etc. I think they probably cater to long term residents either from the hospital, construction groups, etc., but were more than happy to offer a competitively priced single night rate as well. All the employees were nice but not overly friendly, the hotel appeared to be full but was very quiet and you didn’t feel like you were in a bad part of town. The check in process was quick and convenient and our room was very clean. The mattress was comfortable but the sheets had a slight smell of bleach. On the positive side, you knew they were disinfected as well. The location of the property is right off the freeway, but you have to do a series of turns to actually get to the property. There is ample space for trucks, trailers, U-Hauls, etc. as the property is situated close to other hotels in the area and offers street parking for larger semi-trucks. The property has free laundry (no coins needed for wash/dry) but you need to have your own soap or they will sell it to you along with other drinks and snacks from “The Cupboard Store.” Warning – there is no pool or breakfast offered at this location and I did not see many restaurant options in the nearby area, however there was an Outback Steak House close by if you are looking for dinner. There are also gas stations located nearby as well.

MALLORY at the front desk did not greet us at check in. We arrived at 2:40pm and she told us she was too busy and check in time was 3pm. Huh? We're the only people in line in the empty lobby. We came back at 3pm. She was rude discourteous and abrupt, not only to us, but also to the couple ahead of us and to the couple behind us. She gave no eye contact. She slammed our paper work, shoved our keys and began hassling the couple behind us. If I had not already paid for our room, I would have turned heel and left. Our room was clean and orderly (Debar was the housekeeper). Kitchenette was a bonus, well stocked and perfect for light meals. Train sounds were soothing (I grew up near RR tracks) Get rid of Mallory and we'll return.

Five (5) on motorcycles on a return trip to Arizona from Sturgis booked rooms here on Januray 18th 2017. Only close to 8 months in advance. We were greeted by a girl with psychedelic hair who told use the hotel had been overbooked "today" and we had been relocated to another facility 6 miles away. But it would be cheaper she said!!!! You gotta be kidding us!!!! You overbooked the hotel "today" and "WE" were being relocated 6 miles away at after booking 8 months in advance. Of course we asked to speak to the manager and that was what happened. And, the manager adjusted and we were given rooms. This was really unacceptable even though the problem was straightened out. Kudos to the manager but totally unnecessary. This experience left everyone with a less than favorable opinion of this facility. We hoped it was not typical of this chain. We had no clue why there was a mix-up but felt "really" unappreciated especially after booking so far in advance. Really, why were "we" the ones being inconvenienced. This facility was a bit pricey and didn't really offer any amenities. They don't even have an ice machine!!!! Ice makers in the refrigerators that are turned off so you have to turn them on to get any ice. Which of course doesn't happen for a long while and then only 6 cubes. Would most likely pass on this venue unless they were the only game in town on a late night.

Pictures are not what is actual. Beware if there is an issue it WILL NOT get fixed and the GM will not contact you. Not a safe place - only one staff in the evening and if something needs attention there is NO ONE at the front to watch who comes in and front door is not locked - open all the time. Although they are pet friendly they have staff who are afraid of animals - and medium size dogs.

This is a pet friendly hotel with a pet fee of $35 for 1-6 nights. It is a little steep if you will just be staying overnight. But it is very clean and with a kitchenette if you would like to cook your own meals.