Location is convenient to nice resturants and shopping. Rooms are modern and clean.
Overall the room and bathroom were clean. The towels, shampoo, lotion, hairdryer were there. As well as microwave, fridge-freeze-combo and coffee maker. The sheets were showing wear, the window curtain was stained and appeared as it was not cleaned in ages, the ceiling had a good sized spot where the plaster was missing, overall not so appealing. The automatic door card readers were a headache. Everytime I used them, I had to try five times or more to open the door. The rooms telephone was not working properly. I've called the front desk and could barely hear them through static noise and they could not hear me. The breakfast to go bag was a collection of junk food, added up to 1000 calories! Apparently nobody giving a real good though about it. Not to mention for people with food allergies, that would be a desaster. Lots of things that can be improved here!!!
No comment. A waste of our money.
The staff was very nice. The bed was horrible! I'm glad I brought my own pillow because the ones in the room were bad. I had a handicapped room, which meant I lost counter space in the bathroom. There was nowhere to put my laptop to work on it other than the coffee table. Which meant I either hunched over or sat on the floor. The hallways were dim and the ceilings were low. There were gaps between the door and door frame - they were large. I stuffed a towel at the bottom, but there was a wide gap on the side. It was noisy. It was adequate for 1 night.
Clean, neat. Restaurants are closer . Amazing walk-in shower. King size bed was comfortable
Room was decent. Balcony had trash on it and the bed was very hard.
This was one of my best hotel stays! The room was spotlessand comfortable and the staff was curteous and attentive.
Great hotel! Price was extremely reasonable, and the Greenbrier area is awesome. We got a room with a king bed and sofa bed, and the sofa bed was super comfortable. The staff were friendly, the hotel was clean and quiet, and the continental breakfast was great. Couldn’t have asked for more - will definitely stay here again!
Great location vey well lit and a great staff to fit our needs as a traveling floral event company
After getting to my room the front desk called and asked if I was happy with everything and if I needed anything, like a wake up call. They were very friendly.
Very friendly and helpful staff. Great amenities for the price. Would definitely book again.
The first night was great. The next day there was a problem with the TV, maintenance came and fixed it we thought. At 2:30 in the morning the Phillips sign came on the TV and would not turn off. The air conditioning quit working. All the manager said was I am glad you told us. No apologies, nothing. He did say they were have problems with the Phillips TVs-we were not the only ones. We left, not happy campers. This is the Third time we have used a hotel locator with bad results, bad neighborhood, double bed instead of the king we signed up for, charge to park your car in front of your room, bugs, and now this. We will think twice before using any of them again.
We stayed at this hotel over night during a quick trip to the VA Beach area. We were pleasantly surprised. The hotel was very clean. The beds were very comfortable. The breakfast was delicious. We enjoyed our stay.
Nice, comfortable hotel near many retailers and restaurants
Nice room and staff. A lot of food nearby for food lovers like me!
I had a great time and experience and will stay at this hotel again,
Located in Greenbrier East within a mile (2 km) of Greenbrier Mall, Comfort Suites Chesapeake - Norfolk is within a few miles (5 km) of Chesapeake Conference Center. This 124-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 7:00 AM to 10:00 AM.
Comfort Suites Chesapeake - Norfolk's 124 rooms are individually decorated and provide microwaves, refrigerators, and coffee makers. Guests can expect 43-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Free weekday newspapers, free local calls, and hair dryers are also available.
Guests of Comfort Suites Chesapeake - Norfolk enjoy a gym, free WiFi in public areas, and a business center. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include coffee/tea in a common area, a meeting room, and a computer station.
Location is convenient to nice resturants and shopping. Rooms are modern and clean.
Overall the room and bathroom were clean. The towels, shampoo, lotion, hairdryer were there. As well as microwave, fridge-freeze-combo and coffee maker. The sheets were showing wear, the window curtain was stained and appeared as it was not cleaned in ages, the ceiling had a good sized spot where the plaster was missing, overall not so appealing. The automatic door card readers were a headache. Everytime I used them, I had to try five times or more to open the door. The rooms telephone was not working properly. I've called the front desk and could barely hear them through static noise and they could not hear me. The breakfast to go bag was a collection of junk food, added up to 1000 calories! Apparently nobody giving a real good though about it. Not to mention for people with food allergies, that would be a desaster. Lots of things that can be improved here!!!
Hello, and thank you for taking the time to leave us an online review and provide feedback regarding your most recent stay with us here at Comfort Suites. On behalf of our entire team, allow me to apologize for failing to exceed your expectations. I greatly appreciate the information you have provided regarding the stains on the curtain along with the ceiling, along with telephone and door inconveniences you experienced, as these areas of attention have been noted for review and updates with our Housekeeping and Maintenance team, to make changes as needed. Similarly, I greatly appreciate your consideration and suggestions regarding our Breakfast selection, as this will allow us to look into opportunities for improvement as well to ensure that each and every one of our guests in the future has an exceptional stay. As such, I hope that you will give us another chance on your next visit to Chesapeake to be able to provide you with a superior stay. Thank you for your time, - Abby
No comment. A waste of our money.
Hello, and thank you for taking the time to complete our online review and feedback survey regarding your most recent stay with us. On behalf of our entire team here at Comfort Suites, allow me to apologize for failing to exceed your expectations. We are always open to feedback, suggestions, comments, or otherwise, which will allow us to further look into areas of attention and opportunities to ensure that all of our guests have an exceptional experience. As such, should there be anything we can be of assistance with at any time please do not hesitate to contact us. I hope that you will give us to provide you with a superior experience on your next visit to Chesapeake. Thank you for your time, - Abby
Hello, and thank you for taking the time to complete our online review survey regarding your most recent stay. On behalf of our entire team, allow me to apologize for failing to exceed your expectations. We here at Comfort Suites take pride in nothing less than a 4 out of 5 for each of our guests. Your satisfaction and comfort are important to us, and as such, should there be anything we can be of assistance with please do not hesitate to contact us. I hope that you will give us another chance to provide you with a superior stay on your next visit to Chesapeake. Thank you for your time, - Abby
The staff was very nice. The bed was horrible! I'm glad I brought my own pillow because the ones in the room were bad. I had a handicapped room, which meant I lost counter space in the bathroom. There was nowhere to put my laptop to work on it other than the coffee table. Which meant I either hunched over or sat on the floor. The hallways were dim and the ceilings were low. There were gaps between the door and door frame - they were large. I stuffed a towel at the bottom, but there was a wide gap on the side. It was noisy. It was adequate for 1 night.
Hello, and thank you for taking the time to complete our online review and feedback survey regarding your most recent stay with us. Your satisfaction and comfort are important to us, and as such, I am grateful for the information you have provided. This feedback has been given to our property and Housekeeping Management team to ensure we look into these areas of attention to be able to review possible alternatives and opportunities to ensure all our guests have an exceptional stay in the future. I hope that you will consider staying with us again on your next visit to Chesapeake to provide you with a superior stay. Thank you for your time, -Abby Comfort Suites Chesapeake - Norfolk Front Office Supervisor
Clean, neat. Restaurants are closer . Amazing walk-in shower. King size bed was comfortable
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Room was decent. Balcony had trash on it and the bed was very hard.
Thank you for completing our online survey regarding your recent stay with us at the Comfort Suites. Allow me to begin by apologizing on behalf of our entire team for failing to exceed your expectations. Your feedback is highly valuable to us, especially regarding the specific inconveniences you had during your stay. I thank you for bringing to my attention about your previous room's balcony. We will be passing this information along to our Housekeeping Department as we continue to make improvements here at the Comfort Suites to ensure we can provide an exceptional guest experience for our guests. I hope that you will consider staying with us again so we may have another chance at providing you a superior hospitality experience in the future.
Hello, and thank you for taking the time to complete our online feedback survey regrading your most recent stay here at Comfort Suites. We greatly appreciate the information provided! We hope to see you again soon!
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
This was one of my best hotel stays! The room was spotlessand comfortable and the staff was curteous and attentive.
Hello, and thank you for taking the time to leave us an online review and feedback regarding your most recent stay with us here at Comfort Suites. Our staff is happy to hear that your stay was a comfortable, clean, and overall satisfactory and exceptional stay! We hope to see you again on your next visit to Chesapeake! Thank you for your time - Abby