My husband was sick and calling orbitz are not user friendly. I was trying to call but since i was driving i couldn't type. I couldn't get an operator to speak to unless i inputed my information. So i finally got a hold of someone and tried to cancel the hotel said i needed documents to prove. Which was late for me to call my Dr. Im very upset with the customer service i received. I work in customer service and never treat a customer that way. Before i hang up i make sure my customers issue or issues are resolved before we hang up.
I've never been somewhere that didn't have a locking door on a bathroom!! W.T.F. Property was dated/ worn-down and dirty. Room didn't have a comforter. TV was small. Shower leaked
The first room I checked into (213) had a strong odor of urine. I was moved to room 620. I asked the front desk each of the 3 days I was there to have my room cleaned. They never came and I had to get clean towels from the front desk each day. I was instructed by the front desk to put used towels and garbage outside my door and someone would pick it up, I did - they never picked it up, large stack of used towels and garbage outside my door the day I checked out. I’ve never experienced this kind of hotel service. Won’t come back!
When we arrived there were 5 people waiting to check in and only one person working the counter even though there was a second person there just hanging out. It took 30 minutes to check in. Once we checked in we went to our room and the key worked but the door was jammed. We had to bang on the door to pry it open. The sink in the bathroom had hair and debri in it. When I washed my hands it was completely clogged, we left for a 4 hours figured it would drain, but never did. There was also trash behind the nightstand.
The front desk lady was very slow doing the check in..it was 5 people in line in front of me waiting to check in..took me about 25 minutes to do a check in. Then, I was in my room, thank God, I had clothes on when a couple opened the door because she gave them the same room. Worse experience!!
The front desk lady was really nice. Unfortunately, my room didn't have a working key :(
Room was nice but an off smell
not an ideal atmosphere
Futon in our room is broken and it was not cleaned from the previous guest at all! We have to put our suitcases underneath the bottom third to hold the mattress up. Unbelievable!
The customer service was excellent. The facility needs a major upgrade especially the elevators
The reason I booked this hotel was bc it was inexpensive and they have shuttle service to the airport. In fact there is NO shuttle service. The first room they gave had a broken toilet. The second room was in a no-smoking section but had trouble sleeping bc of the strong smell of smoke, including weed. Then found out no shuttle, contrary to the website amenities description. So spent $25 on a cab. So room was lousy and, with the cab, fare more expensive than competition, who actually do have airport shuttle.
I cannot recommend this hotel. It looked good enough on the outside. Once we entered, we were not greeted by the staff. Instead, they came to the desk arguing and annoyed about something going wrong on the computers. I was never greeted, after a few minutes of typing and complaining to each other I was asked for my name on the reservation. They discussed a room that had a broken lock and then promptly assigned that room to me. They had to call me back to give me a key for a different room.
Place was ok for the winter in North Carolina ... Sad they did not have breakfast in the morning ...
It’s very nice and big room. I really enjoyed it and will come back.
The hotel smelled soooo bad. Like cat urine and mold. I had to go to the store and get air freshener for my room. I would never stay here again. If I could give it negative stars I would.
Room is as dirty, dog poop on floor under table, carpet didn’t look like it had been vacuumed in a while, no toilet paper or Kleenex.
The hotel is a "non-smoking hotel," it even says so on a sign on the wall next to the check in desk. We reserved two rooms. One room was great, really nice. However our second room across the hall was AWFUL. It REEKED of smoke and bad cologne. This was not a room where someone had smoked, this was a room where someone had smoked regularly and repeatedly. The odor was so strong you choked on it, and it was embedded in the blankets, the towels and the curtains, so much so I had serious doubts that the room had even been cleaned, much less had any change of bedding or towels. We called the front desk and there seemed to be little surprise. They send up maintenance and they squirted a couple spritzes of "refresher" which really just looked like water in a spray bottle and it had zero effect. We had to open the window and sleep with is wide open with the heat and humidity coming in and it only brought a modicum of relief, I think we actually just went a little nose blind because every time I rolled over in the bed through the night I would get a new overwhelming whiff of the stench of the cigarettes. I could not be more displeased with the condition of our second room and it completely overwhelmed any other positive aspect of our visit, it was MISERABLE. Beware of room 405.
La Quinta Inn & Suites by Wyndham Charlotte Airport South places you within 2 miles (3 km) of popular sights like Billy Graham Library and United States Citizenship and Immigration Services office. This 131-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
The 131 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include free local calls, ironing boards, and desks.
Guests of La Quinta Inn & Suites by Wyndham Charlotte Airport South have access to an outdoor pool, a gym, and a spa tub. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
My husband was sick and calling orbitz are not user friendly. I was trying to call but since i was driving i couldn't type. I couldn't get an operator to speak to unless i inputed my information. So i finally got a hold of someone and tried to cancel the hotel said i needed documents to prove. Which was late for me to call my Dr. Im very upset with the customer service i received. I work in customer service and never treat a customer that way. Before i hang up i make sure my customers issue or issues are resolved before we hang up.
I've never been somewhere that didn't have a locking door on a bathroom!! W.T.F. Property was dated/ worn-down and dirty. Room didn't have a comforter. TV was small. Shower leaked
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below our expectation regarding the internet service. We will address these concerns and your feedback will help us improve for your next visit.
The first room I checked into (213) had a strong odor of urine. I was moved to room 620. I asked the front desk each of the 3 days I was there to have my room cleaned. They never came and I had to get clean towels from the front desk each day. I was instructed by the front desk to put used towels and garbage outside my door and someone would pick it up, I did - they never picked it up, large stack of used towels and garbage outside my door the day I checked out. I’ve never experienced this kind of hotel service. Won’t come back!
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. As the new General Manager here, I realize there is much work to be done. My staff and I are up for the challenge. We "WILL" get it done! We hope that you will return and give us an opportunity to exceed your expectations.
When we arrived there were 5 people waiting to check in and only one person working the counter even though there was a second person there just hanging out. It took 30 minutes to check in. Once we checked in we went to our room and the key worked but the door was jammed. We had to bang on the door to pry it open. The sink in the bathroom had hair and debri in it. When I washed my hands it was completely clogged, we left for a 4 hours figured it would drain, but never did. There was also trash behind the nightstand.
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering a smoke free environment to all of our guests. Thank you very much for bringing your concerns to our attention and hope to see you soon.
The front desk lady was very slow doing the check in..it was 5 people in line in front of me waiting to check in..took me about 25 minutes to do a check in. Then, I was in my room, thank God, I had clothes on when a couple opened the door because she gave them the same room. Worse experience!!
Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.
The front desk lady was really nice. Unfortunately, my room didn't have a working key :(
Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations.
Room was nice but an off smell
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
not an ideal atmosphere
I apologize for any inconvenience experienced while staying with us here at LaQuinta Airport South. As the new General Manager here, I realize that we have much work to do to make this a warm and inviting environment. The staff and I are all up for this challenge. We have already taken a proactive approach to dealing with the items you mentioned. It is my hope that you will give us another opportunity in the future to overwhelm you with our fresh new operational attitude. We hope to see you again!
Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.