Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Choose dates to view prices

Where to?

Dates

May 2026

June 2026

Premium bedding, free minibar, in-room safe, blackout drapes

2 outdoor pools, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Hot tub
Parking included
Free WiFi

Explore the area

Zona Hotelera, Cancun, QROO, 77500

Place, Nichupté Lagoon
‪2 min walk‬
Place, La Isla Shopping Mall
‪18 min walk‬
Place, Forum Beach
‪5 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪43 min drive‬

Room options

Master Suite King

640 sq ft
Sleeps 4
1 King Bed

Presidential Suite 1 King Bed

Exceptional

Ocean view
1352 sq ft
Sleeps 5
1 King Bed

Junior Suite King Beachfront Swim up

Exceptional

Ocean view
388 sq ft
Sleeps 4
1 King Bed

Junior Suite Double Accessible

Lagoon view
388 sq ft
Sleeps 4
2 Double Beds

Junior Suite King Accessible

Lagoon view
388 sq ft
1 bedroom
Sleeps 4
1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

Good

Resort view
388 sq ft
Sleeps 5
1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

Deluxe Junior Suite Double Lagoonview

Lagoon view
388 sq ft
Sleeps 4
2 Double Beds

Deluxe Junior Suite King Lagoonview

Wonderful

Lagoon view
388 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite Ocean View Double

Excellent

Ocean view
388 sq ft
Sleeps 4
2 Double Beds

Junior Suite Double Beachfront

Very good

Ocean view
427 sq ft
Sleeps 4
2 Double Beds

Junior Suite King Beachfront

Ocean view
427 sq ft
Sleeps 4
1 King Bed

Deluxe Junior Suite Ocean View King

Excellent

Ocean view
388 sq ft
Sleeps 4
1 King Bed

A spacious living area with a balcony overlooking the ocean, a ceiling fan, and a dining table.

Sun Club Master Suite Ocean Front King

Very good

Ocean view
640 sq ft
Sleeps 4
1 King Bed

Master Suite Ocean View King

Exceptional

Ocean view
640 sq ft
Sleeps 4
1 King Bed

Junior Suite Ocean Front Double

Wonderful

Ocean view
391 sq ft
Sleeps 4
2 Double Beds

Junior Suite Ocean Front King

Excellent

Ocean view
391 sq ft
Sleeps 4
1 King Bed

Junior Suite Ocean View Double

Very good

Ocean view
388 sq ft
Sleeps 4
2 Double Beds

Junior Suite Double

Very good

Lagoon view
388 sq ft
Sleeps 4
2 Double Beds

Junior Suite King

Wonderful

Lagoon view
388 sq ft
Sleeps 4
1 King Bed

Standard Double Bed

Wonderful

Resort view
388 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Junior Suite Ocean View King

Excellent

Ocean view
388 sq ft
Sleeps 4
1 King Bed

King Room

Wonderful

Garden view
388 sq ft
1 bedroom
Sleeps 4
1 King Bed

About the neighborhood

Cancun

Located in Zona Hotelera, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is adjacent to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within a mile (2 km) of other popular sights like La Isla Shopping Mall. This 458-room, 4-star property has 2 outdoor pools along with a full-service spa and a free water park.

What's nearby

Nichupté Lagoon - 2 min walk - 0.1 miles
La Isla Shopping Mall - 18 min walk - 1.0 mile
Cancun Interactive Aquarium - 4 min drive - 1.1 miles
Forum Beach - 5 min drive - 1.1 miles
Cancun Convention Center - 6 min drive - 1.4 miles

Getting around

Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

‪El Mirador - ‬8 min walk
‪Snack Grand Park - ‬7 min walk
‪Flor De Sal - ‬7 min walk
‪Bubba Gump Shrimp Co. - ‬4 min walk
Lobby Bar

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt features a full-service spa, 2 outdoor pools, and a free water park. Free valet and self parking are available, and there's also an airport shuttle. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.

Guests can expect free WiFi and 55-inch plasma TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include free minibar items, coffee makers, and ceiling fans.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Similar properties

On the beach, sun loungers, beach umbrellas, beach massages

Pool
Hot tub
Parking included
Free WiFi

$89 nightly

May 30 - May 31

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

10 restaurants
3 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

At Sunset
Azul
Casa de Rosa
Ventanas
Viaggio

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Cooking classes
Designer stores
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Library
Nightclub
Personal motorized watercraft
Playground
Sauna
Shopping
Splash pad
Steam room
TV in common areas
Waterslide

Family friendly

2 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free water park access
In-room babysitting (surcharge)
Laundry facilities
Playground
Snack bar/deli
Splash pad
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,726 square feet of conference space
Business center
Computer station

Outdoors

Barbecue grill
Beach cabanas (surcharge)
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel

6 floors
At least 80% lighting from LEDs
Banquet hall
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
Mediterranean architecture
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

55-inch plasma TV with cable channels

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service

Access via exterior corridors
Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
Guests must contact this property in advance to reserve cribs/infant beds.
This property accepts credit cards. Cash is not accepted.
This property uses a grey water recycling system and eco-friendly cleaning products.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

No cribs or infant beds are available.
No rollaway or extra beds are available.

Frequently asked questions

Can I book all-inclusive rates at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive resort and rates come with all meals. Activities include soccer and live performances.

How much does it cost to stay at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

As of May 16, 2026, prices found for a 1-night stay for 2 adults at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt on May 19, 2026 start from $297, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

This property is situated in Zona Hotelera within a short 18-minute walk of La Isla Shopping Mall and also 1 minutes on foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find Chac Mool Beach and Forum Beach within a short drive.

Will I be able to park at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, valet and self parking are offered for free at the property.

Is there a spa at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Aura Spa is the property's spa and services include sports massages, deep-tissue massages, hydrotherapy, and body wraps.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a casino at the property?

No, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt doesn't have a casino.

Will I find an indoor pool at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt good for couples?

This beachfront property offers many amenities for couples such as an ocean-view restaurant and a beach bar with some guestrooms featuring a private outdoor hot tub.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a hot tub?

No, but guests can enjoy a steam room at this property.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a restaurant that serves breakfast?

No, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt doesn't have a restaurant that serves breakfast.

Will Sunscape Cancun All-Inclusive Resort & Spa by Hyatt allow pets to stay for free?

No, pets aren't allowed at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have connecting rooms available?

No, there aren't connecting guestrooms at this property.

Where is the closest airport to Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

The closest major airport to Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is Cancun Intl. Airport (CUN), which is 13.5 mi away (23 minutes by car).

Can I book a room with a balcony at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, some guestrooms at this property offer a balcony where guests can enjoy ocean and city views.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8/10 Good

Jamie

Traveled with partner

May 5, 2026

Liked: Cleanliness, staff & service, amenities

Very helpful and friendly staff. Excellent food and service at the restaurants. Excellent service at the bars. Resort was very clean but definitely had some areas that seem worn from wear and tear. More poolside loungers and umbrellas are needed to better meet demand. Didn't seem like the children's pool area got a lot of use while we were there. Everyone congregated at the main pool. Could also use more umbrellas among the beach loungers.

Stayed 3 nights in Apr 2026

10/10 Excellent

Lina

Apr 30, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo muy bonito es un hotel súper familiar

Stayed 3 nights in Apr 2026

10/10 Excellent

Kush

Apr 21, 2026

Stayed 6 nights in Apr 2026

10/10 Excellent

BRIAN

Traveled with group, Traveled with family and small children

Apr 9, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent family resort (12 and 9 y/o). We were very happy with the entire experience.

Stayed 7 nights in Apr 2026

10/10 Excellent

Elizabeth

Apr 9, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Apr 2026

8/10 Good

Sanjay Bhanubhai

Apr 6, 2026

Stayed 4 nights in Apr 2026

10/10 Excellent

Christopher

Traveled with partner

Mar 21, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an amazing time! We had a little medical emergency with my husbands insulin, and the concierge was amazing! Potential issue was averted!

Stayed 6 nights in Mar 2026

8/10 Good

Kimberly

Mar 20, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved my stay there. Very clean. Staff are amazing!

Stayed 5 nights in Mar 2026

10/10 Excellent

Clifford Edwin

Traveled with family

Mar 18, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was very clean and our room attendant Irene Munos was excellent. When we arrived the ladie at reception Josephinawas very helpful and explained everyting from currency exchange to the entertainment. We have already recommended this hotel to friends and family

Stayed 7 nights in Mar 2026

10/10 Excellent

Jenna

Mar 16, 2026

Stayed 6 nights in Mar 2026

10/10 Excellent

Javen

Mar 15, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

AMAZING

Stayed 5 nights in Mar 2026

10/10 Excellent

Ally

Mar 13, 2026

Stayed 4 nights in Mar 2026

10/10 Excellent

Alma, Denver

Traveled with partner

Mar 5, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sunscape is an amazing hotel staff was amazing and so nice!!! Hotel its self is in good conditions, clean, have great amenities, pool is good right by the beach! Close to everything! Good night activities. Loved it!

Stayed 4 nights in Mar 2026

10/10 Excellent

Ruby

Feb 15, 2026

Liked: Cleanliness, amenities, property conditions & facilities

We were at Sunscape Cancun all inclusive resort for 7 days. We were 8 people with 2 babies. All of us had a great time. It’s clean, amazing staff, tons of vegetarian food options, all restaurants are amazing. Hotel layout was really convenient. Swimming pool, lobby, room, restaurant were located convenient next to each other. We been to this resort 2 times before when this was a different name. Book this resort and you will have a wonderful time!!!! Thank you!!!!!

Stayed 6 nights in Feb 2026

10/10 Excellent

Santiago, Wilmington

Traveled with partner

Feb 15, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great service

Stayed 4 nights in Feb 2026

8/10 Good

Marinda Joy

Feb 15, 2026

Stayed 7 nights in Feb 2026

6/10 Okay

Jade Aquino

Feb 15, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff and the availability of the room

Stayed 2 nights in Nov 2025

6/10 Okay

Selena

Traveled with partner

Feb 15, 2026

The room we were put in was right outside one of the main elevators and the hallway echoed really bad. You could hear everything and everyone at all hours of the day. This made for a very non-relaxing stay. There were two days in a row that house cleaning completely skipped our room but cleaned the room next door. I had to ask twice for clean towels among other things. There were not enough lounge chairs around the pool area. Half the days of our stay we were not able to enjoy the pool. The pool was not very large and therefore when pool activities took place we could not enjoy our time in the pool due to limited space.

Stayed 5 nights in Feb 2026

10/10 Excellent

Andrew

Traveled with family

Feb 15, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff was great. Food options were really good. Beach access was awesome. Would recommend.

Stayed 4 nights in Jan 2026

10/10 Excellent

nicholas anderson

Traveled with partner

Feb 14, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Awesome

Stayed 3 nights in Jan 2026

10/10 Excellent

Oylum Izem

Feb 14, 2026

Stayed 5 nights in Jan 2026

10/10 Excellent

Mohammad

Traveled with family and small children

Feb 14, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean rooms. Friendly staff. Great entertainment for kids and families alike. The inly downsides: Some foods as well as all cabanas were excluded from all-inclusive offer. Still a wonderful experience.

Stayed 7 nights in Feb 2026

10/10 Excellent

Heather

Traveled with group

Feb 14, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything was amazing from the staff to the food.. Will be back again..

Stayed 3 nights in Feb 2026

6/10 Okay

Jose, Montreal

Traveled with partner

Feb 14, 2026

Liked: Cleanliness, amenities, property conditions & facilities

I disliked that the spa staff repeatedly pressured us to book massages—it felt like harassment. The pricing was also dishonest: they first quoted nearly $400 CAD for a 50‑minute session for two, but after negotiating it dropped to $100. The same happened at the Super Bowl event, where they pushed a so‑called $900 CAD ‘VIP table’ for food and drinks that were already included in the all‑inclusive package. It felt like a scam targeting tourists, and because of this I wouldn’t return or recommend the resort

Stayed 8 nights in Feb 2026

10/10 Excellent

NEIL

Traveled with family

Feb 14, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean and well maintained

Stayed 7 nights in Feb 2026

Hotels

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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Reviews

Popular amenities

Explore the area

Room options

View all photos for Master Suite King

Master Suite King

View all photos for Presidential Suite 1 King Bed

Presidential Suite 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Junior Suite King Beachfront Swim up

View all photos for Junior Suite Double Accessible

Junior Suite Double Accessible

View all photos for Junior Suite King Accessible

Junior Suite King Accessible

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Family Junior Suite, King Bunk and Trundle Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Deluxe Junior Suite Double Lagoonview

View all photos for Deluxe Junior Suite King Lagoonview

Deluxe Junior Suite King Lagoonview

View all photos for Deluxe Junior Suite Ocean View Double

Deluxe Junior Suite Ocean View Double

View all photos for Junior Suite Double Beachfront

Junior Suite Double Beachfront

View all photos for Junior Suite King Beachfront

Junior Suite King Beachfront

View all photos for Deluxe Junior Suite Ocean View King

Deluxe Junior Suite Ocean View King

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

View all photos for Master Suite Ocean View King

Master Suite Ocean View King

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

View all photos for Junior Suite Double

Junior Suite Double

View all photos for Junior Suite King

Junior Suite King

View all photos for Standard Double Bed

Standard Double Bed

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King

View all photos for King Room

King Room

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About the neighborhood

Cancun

What's nearby

Getting around

Restaurants

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Similar properties

The Westin Resort & Spa, Cancun

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment