Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

2 outdoor pools, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Parking available
Bar
Room service

Explore the area

Zona Hotelera, Cancun, QROO, 77500

Place, La Isla Shopping Mall
‪16 min walk‬
Place, Cancun Convention Center
‪5 min drive‬
Place, Gaviota Azul Beach
‪5 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪28 min drive‬

Room options

1 bedroom, premium bedding, free minibar, in-room safe

Master Suite King

641 sq ft
1 bedroom
Sleeps 4
1 King Bed

Presidential Suite 1 King Bed

1352 sq ft
1 bedroom
Ocean view
Sleeps 5
1 King Bed

Junior Suite King Beachfront Swim up

391 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Double Accessible

388 sq ft
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Junior Suite King Accessible

391 sq ft
1 bedroom
Lagoon view
Sleeps 4
1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

391 sq ft
1 bedroom
Resort view
Sleeps 5
1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

Deluxe Junior Suite Double Lagoonview

391 sq ft
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Junior Suite King Lagoonview

391 sq ft
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Junior Suite Ocean View Double

388 sq ft
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Double Beachfront

427 sq ft
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite King Beachfront

427 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Deluxe Junior Suite Ocean View King

388 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Sun Club Master Suite Ocean Front King

641 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Master Suite Ocean View King

641 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Ocean Front Double

Very good

391 sq ft
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Ocean Front King

Very good

391 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Ocean View Double

Exceptional

388 sq ft
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Double

Very good

391 sq ft
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Junior Suite King

Wonderful

388 sq ft
1 bedroom
Lagoon view
Sleeps 4
1 King Bed

Standard Double Bed

Exceptional

391 sq ft
Golf view
Sleeps 4
2 Double Beds

Junior Suite Ocean View King

Very good

391 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

King Room

Exceptional

388 sq ft
Sleeps 4
1 King Bed

About the neighborhood

Cancun

Located in Zona Hotelera, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is adjacent to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within a mile (2 km) of other popular sights like La Isla Shopping Mall. This 458-room property has 2 outdoor pools along with a full-service spa and a free water park.

What's nearby

La Isla Shopping Mall - 16 min walk - 0.9 miles
Chac Mool Beach - 18 min walk - 1.0 mile
Forum Beach - 3 min drive - 1.1 miles
Cancun Convention Center - 5 min drive - 1.4 miles
Gaviota Azul Beach - 5 min drive - 1.6 miles

Getting around

Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

‪Snack Grand Park - ‬7 min walk
‪Flor De Sal - ‬7 min walk
Lobby Bar
‪El Oriental - ‬7 min walk
‪El Mirador - ‬8 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt features a full-service spa, 2 outdoor pools, and a free water park. Free valet and self parking are available, and there's also an airport shuttle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.

55-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, refrigerators, and coffee makers.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

4 outdoor pools, pool umbrellas, sun loungers

On private beach
Pool
Hot Tub
All inclusive

$261 nightly

Oct 30 - Oct 31

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

10 restaurants
3 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

At Sunset
Azul
Casa de Rosa
Ventanas
Viaggio

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Cooking classes
Designer stores
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Library
Nightclub
Personal motorized watercraft
Playground
Sauna
Shopping
Splash pad
Steam room
TV in common areas
Waterslide

Family friendly

2 outdoor pools
Arcade/game room
Baby bath
Children's pool
DVD player
Free children's club
Free water park access
In-room babysitting (surcharge)
In-room refrigerator
Laundry facilities
Playground
Snack bar/deli
Splash pad
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,726 square feet of conference space
Business center
Computer station

Outdoors

Barbecue grill
Beach cabanas (surcharge)
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
In-room massages
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel

6 floors
At least 80% lighting from LEDs
Banquet hall
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
Mediterranean architecture
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Shower
Slippers
Towels provided

Entertainment

55-inch plasma TV with cable channels
DVD player

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service
Refrigerator

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
This property uses a grey water recycling system and eco-friendly cleaning products.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

No cribs or infant beds are available.
No rollaway or extra beds are available.

Frequently asked questions

Can I book all-inclusive rates at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive resort and rates come with all meals. Activities include soccer and live performances.

How much does it cost to stay at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

As of Oct 20, 2025, prices found for a 1-night stay for 2 adults at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt on Nov 19, 2025 start from $239.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

This property is situated in Zona Hotelera within a short 18-minute walk of La Isla Shopping Mall and also 1 minutes on foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find Forum Beach and Gaviota Azul Beach within a short drive.

Is parking available on site at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Aura Spa is the property's spa and services include prenatal massages, deep-tissue massages, hydrotherapy, and body wraps.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a casino at the property?

No, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt doesn't have a casino.

Will I find an indoor pool at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt a good place to stay for couples?

This beachfront all-inclusive property offers many amenities for couples, including in-room massages as well as a beach bar and 2 outdoor pools.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a restaurant that serves breakfast?

No, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt doesn't have a restaurant that serves breakfast.

Will Sunscape Cancun All-Inclusive Resort & Spa by Hyatt allow pets to stay for free?

No, pets aren't allowed at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt.

Are there connecting rooms at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, this all-inclusive property doesn't feature connecting guestrooms.

Where is the closest airport to Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

The closest major airport to Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is Cancun Intl. Airport (CUN), which is 13.5 mi away (23 minutes by car).

Are there rooms with balconies that I can book at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, some guestrooms at this all-inclusive property offer a balcony where guests can enjoy ocean or garden views.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Finan

Traveled with partner

Oct 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone was great!

Stayed 3 nights in Oct 2025

10/10 Excellent

Maria, Meriden

Traveled with family

Sep 30, 2025

Liked: Cleanliness

Friendly staff

Stayed 5 nights in Sep 2025

8/10 Good

Maria

Sep 30, 2025

Liked: Cleanliness, amenities

I have no complaints. The staff was AMAZING. The taco bar and hot dog bar were so Convenient. Absolutely loved it, however the pictures in orbitz are a bit misleading, the pictures make the resort look very elegant and pretty and it does not look like that in person. See, is not bad the room we got was a good size and it was perfectly fine but just here to say the pictures are not realistic.

Stayed 5 nights in Sep 2025

4/10 Poor

Trevelee

Sep 29, 2025

Disliked: Staff & service, property conditions & facilities

Stayed 4 nights in Sep 2025

10/10 Excellent

fernando

Sep 8, 2025

Stayed 1 night in Sep 2025

10/10 Excellent

Nicholas

Traveled with family and small children

Sep 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great activities for smaller property and food was some of the best I have had at all inclusive. Activities team was great and overall great for kids.

Stayed 6 nights in Aug 2025

2/10 Terrible

KARINA

Sep 2, 2025

Disliked: Staff & service, property conditions & facilities

Stayed 4 nights in Jul 2025

8/10 Good

Sevim

Sep 1, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

All the staff is very friendly and kind. But the hotel itself needs renovation.

Stayed 4 nights in Aug 2025

8/10 Good

Charmaine

Aug 23, 2025

Liked: Cleanliness, amenities

Room service menu is limited too much.

Stayed 3 nights in Aug 2025

10/10 Excellent

Savanah

Traveled with family

Aug 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We've been coming there for 9 years and absolutely love it. Ramiro was amazing. We'll definitely be back.

Stayed 8 nights in Jul 2025

8/10 Good

Tomoko

Aug 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

8/10 Good

Parimala

Traveled with family and small children

Aug 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort for families with kids. Good value for money

Stayed 3 nights in Aug 2025

10/10 Excellent

Julian Andres Jaramillo

Aug 8, 2025

Stayed 5 nights in Aug 2025

10/10 Excellent

Aileen

Traveled with partner

Jul 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was great! They strive on keeping everything clean. Great place for vacation!

Stayed 2 nights in Jul 2025

10/10 Excellent

Margarita Rivera

Traveled with family

Jul 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was excellent

Stayed 3 nights in Jul 2025

10/10 Excellent

Terry Ann

Traveled with partner

Jul 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was wonderful. Staff went above and beyond. They were very warm and welcoming.

Stayed 3 nights in Jul 2025

10/10 Excellent

Meralys

Traveled with family

Jul 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff are very nice and always willing to assist in anyway needed. Making it unique experience.

Stayed 5 nights in Jul 2025

6/10 Okay

Winnie

Traveled with family and small children

Jul 21, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

We visited in July 2025, and the weather was around 31°C. Unfortunately, the air conditioning in the restaurant wasn’t strong enough — we were all sweating while dining. The beach was also covered in seaweed, so we couldn't really enjoy walking along the shore. On the bright side, the AC in our room is okay, and the service throughout the resort was great. However, the kids’ club was a bit disappointing — there wasn’t much for the kids to do, though the outdoor pool was good. Overall, we still had a great time at the resort, but I do think they could improve the air conditioning in common areas and add more facilities in the kids’ zone, especially since it’s promoted as a kid-friendly resort.

Stayed 6 nights in Jul 2025

10/10 Excellent

LASHONDRA, SAN FRANCISCO

Jul 21, 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Ron

Traveled with family

Jul 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lots of family activities.

Stayed 3 nights in May 2025

10/10 Excellent

Rachael

Jul 20, 2025

Stayed 6 nights in Jul 2025

8/10 Good

Keegan

Jul 20, 2025

Stayed 7 nights in Jul 2025

8/10 Good

Rani

Traveled with family

Jul 20, 2025

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Good middle of the road hotel, nothing fancy

We stayed at Sunscape for 4 nights, there were 6 of us, 2 adults and 4 kids so we had 2 rooms. The hotel was able to put our rooms next due to each other, which worked out perfectly since there’s sort of a pod of two rooms in each hallway. The room was spacious for 3 people. We had a king bed plus the sleeper sofa and the hotel already had the sleeper sofa pulled out with the bed made nicely for us. The mattress on the king bed was AWFUL, I slept in the bed the first night but for the remainder of the trip I shared the sofa bed with my daughter, which was comfortable. We knew that the hotel was on the smaller side but the pool was ridiculously small even for the size of the hotel. At one point we were touching other people in the pool because it was so crowded & small. The food overall was really good. Make sure to go to The Grill for an amazing steak dinner. We waited for over an hour but it was well worth it. You can grab a drink & sit outside while you wait for the table. The Cravings candy store was a disappointment for the kids. Not much variety, only vanilla ice cream for 2 days then they had chocolate. The Pop Show was so fun for the family, karaoke was also so fun to listen to. The lobby bar area gets super hot in the evenings. No point in doing hair or makeup, you’ll sweat it all off. Mini fridge was stocked each day, hammock on the balcony & room was cold with a ceiling fan.

Stayed 4 nights in Jul 2025

10/10 Excellent

Jose

Jul 20, 2025

Liked: Cleanliness, staff & service

Great staff

Stayed 5 nights in Jul 2025

8/10 Good

DIANNE CHRISTINE, SOUTHFIELD

Jul 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Roberto was fabulous in the buffet area. The buffet was my favorite place to eat. Food was fresh and there were plenty of options. Everyone had a smile on their face and was eager to help with service.

Stayed 4 nights in Jul 2025