Located in Avenida Kukulkan within a mile (2 km) of La Isla Shopping Mall, The Ritz-Carlton, Cancun is within a few miles (5 km) of other popular sights such as Delfines Beach. This 365-room, 5-star resort has 3 outdoor pools along with a full-service spa and 8 restaurants. It's on the beach and also a short walk from Ballenas Beach and Luxury Avenue Shopping Mall.
Enjoy the pool views at The Club Grill, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11:30 AM.
All 365 soundproofed rooms provide balconies or patios, iPod docks, and minibars. Guests can expect WiFi, wired Internet, and 42-inch LCD TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Coffee makers, free newspapers, and safes are also standard.
Guests of The Ritz-Carlton, Cancun have access to a full-service spa, 3 outdoor pools, and a children's pool. Valet parking is USD 20 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 150 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.
- Close to La Isla Shopping Mall
- Onsite dining
- 3 outdoor pools
The Ritz-Carlton, Cancun
Featuring private access to the sandy beach, the Five Diamond Awarded, Ritz-Carlton resort in Cancun, offers the perfect hideaway for a sumptuous Caribbean vacation. Cancun’s white sand beaches, charismatic Mexican hospitality and exquisite Cancun restaurants, perfectly combine to offer a luxurious escape for couples and families alike. Whether sampling two Five Diamond awarded restaurants, dining al fresco under the stars, or attending an interactive cooking session, the guests at the Ritz-Carlton, Cancun experience innovative cuisine blended with unparalleled service. The resort boasts a unique Culinary Center with interactive cooking experiences conducted in a residential-style kitchen overlooking the Caribbean Sea.
In addition to Cooking Lessons and Dine with the Chef experiences, nightly tequila tastings are available at the Lobby Lounge. Signature spa services include Lol-Ha, a traditional Mayan bridal bath which uses plant extracts, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and bath therapy with essential oils. Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.
A complimentary fitness center features strength-training machines, cardio equipment, and free weights. An exercise studio offers fitness classes such as Pilates, yoga, and kickboxing (surcharges). Three outdoor swimming pools with complimentary pool cabanas, sun patios and an oceanfront spa tub are available. Tennis and volleyball courts are also available on site.
A daily kids’ club for children ages 4-12 (surcharge) provides supervised half- and full-day activities in a clubhouse. A “Kids’ Night Out” program is also available for evening fun.
A business center rents equipped with private computer rooms and Internet access (surcharges). Wireless Internet access is available throughout the resort (surcharge). Facilities for meetings and special events are on site and include conference space, secretarial services, technology help-desk and technology support staff.
Further amenities at this smoke-free hotel include six restaurants and two lounges, and a full-service beauty salon. Shoppers can browse upscale boutiques, such as Escada and La Perla; and an art gallery.
- Children's pool
- Poolside bar
- Spa tub
- Steam room
- Full-service spa
- Free newspapers in lobby
- Fitness facilities
- Babysitting or childcare (surcharge)
- Children's club (surcharge)
- Supervised childcare/activities (surcharge)
- Airport transportation (surcharge)
- Conference space
- Business center
- Safe-deposit box at front desk
- 24-hour front desk
- Total number of rooms - 365
- Multilingual staff
- Number of floors - 9
- Hair salon
- Gift shops or newsstand
- Shopping on site
- Dry cleaning/laundry service
- Babysitting or childcare
- Tennis on site
- Number of bars/lounges - 2
- Wedding services
- Coffee/tea in common areas
- Coffee shop or café
- Concierge services
- Pool umbrellas
- Tours/ticket assistance
- Number of outdoor pools - 3
- Computer station
- Children's club
- Laundry facilities
- Limo or Town Car service available
- Spa treatment room(s)
- Valet parking (surcharge)
- Parking (limited spaces)
- Beach bar
- Luggage storage
- Beach umbrellas
- Beach cabanas (surcharge)
- Free pool cabanas
- Pool sun loungers
- Beach towels
- Year Built 1993
- Number of restaurants - 8
- Conference space size (feet) - 290626
- Conference space size (meters) - 27000
- Number of meeting rooms - 8
- Conference center
- Outdoor tennis courts - 3
- Smoke-free property
- Number of buildings/towers - 1
- Spa services on site
- Breakfast available (surcharge)
- WiFi (surcharge)
Available in all rooms: Wireless internet access ( USD 15 per day ), Wired internet access ( USD 15 per night )
Available in some public areas: Wireless internet access ( USD 18 per day )
Valet parking (surcharge), Parking (limited spaces)
The Ritz-Carlton, Cancun offers 365 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.
In-room wired and wireless high-speed Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Pay movies
- Hypo-allergenic bedding available
- Premium bedding
- Room service (24 hours)
- Balcony or patio
- In-room climate control (air conditioning)
- Air conditioning
- Free newspaper
- Soundproofed rooms
- Blackout drapes/curtains
- Coffee/tea maker
- Turndown service
- Private bathroom
- Free toiletries
- Hair dryer
- Separate bathtub and shower
- In-room massage available
- Deep soaking bathtub
- Rainfall showerhead
- In-room childcare (surcharge)
- Iron/ironing board
- In-room safe
- Daily housekeeping
- Wired high-speed Internet access (surcharge)
- Cable TV service
- iPod docking station
- LCD TV
- Connecting/adjoining rooms available
- Rollaway/extra beds (surcharge)
- WiFi (surcharge)
Where to Eat
The Club Grill - Guests can taste a variety of gourmet dishes where traditional cooking methods are blended with modern techniques. The Martini Bar serves hand-made artisanal cocktails to complement the gourmet experience.
Fantino - Offers Mediterranean cuisine served in an elegant dining room featuring vibrant artwork, hand-painted ceiling frescos, views of the Caribbean, and live music. An extensive international wine list and live jazz music complement the gourmet experience.
El Café Mexicano - The café features inventive breakfasts and elaborate buffets. Guest can enjoy all-day dining, indoors and outdoors, in a casual atmosphere overlooking the Caribbean Sea, with an emphasis on Mexican and American favorites.
The Caribe Bar & Grill - Located poolside overlooking the beach, open 10 AM-dusk, it offers Caribbean specialties, tropical drinks and fresh coconuts by the pool and the beach.
Casitas - Enjoy the freshest cuts of meat and seafood, grilled to perfection. Boasting hand-made cabanas transformed into private dining rooms on the beach, Casitas invites guests to enjoy dinner under the stars in their own palapa with the sounds of the ocean as their live entertainment.
Lobby Lounge - The Sushi and Ceviche Bar serves a light selection of Japanese delicacies and Latin American ceviches. Guests can listen to live music nightly or relax on the Terrace, an ideal spot for tropical cocktails with mesmerizing views.
The Dance Floor - Live music every evening.
The Terrace - Serves tropical cocktails. Ocean view.
Clau - Fashionable lounge where guests unwind with a cool martini.
Start your morning with a buffet breakfast, available each day from 7 AM to 11:30 AM for a surcharge. Room service is available around the clock.
Nearby Things to Do
A spectacular powdery white sand beach, which measures 126,000 square feet (11,700 square meters), fronts the resort. Recreational options include three pools, an aerobics studio, a fitness center with the latest cardiovascular machines and strength-training equipment, and two outdoor courts lit for night play.
The recreational activities listed below are available either on site or near the resort; fees may apply.
- Snorkeling nearby
- Kayaking nearby
- Scuba diving nearby
- Water skiing nearby
- Parasailing nearby
- Sailing nearby
- Golfing nearby
- Windsurfing nearby
- Skydiving nearby
- Ecotours nearby
- Golf lessons available nearby
- Fitness classes on site
- Pilates classes on site
- Surfing/boogie boarding on site
- Tennis lessons on site
- Volleyball on site
- Yoga classes/instruction on site
Inspired by the Mayan phrase, ká a yaán tah, meaning “to be reborn,” Kayantá Spa at The Ritz-Carlton, Cancun is a lavish retreat offering total relaxation and renewal. Kayantá Spa boasts 8 treatment rooms, an ocean side palapa, herbal steam rooms, Swiss and open air showers, relaxation garden patios with whirlpools and cold plunge pools and Vichy showers. Water rituals, sea-side massage therapies, body treatments and facials influenced by the healing techniques of the local ancestors as well as ancient cultures from around the world, are delivered in a warm atmosphere enhanced by gracious personal attention.
Signature spa services include Lol-Ha, a traditional Mayan bridal bath uses plant extracts, crystals, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and a bath therapy with essential oils and plant extracts prepared as they were in ancient rituals for brave warriors; and the Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.
Guests under 16 are not allowed in the spa.
- Aromatherapy treatments
- Hydrotherapy treatments
- Spa tub in spa
- Minimum age to access spa is 16
- Number of treatment rooms 8
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body scrubs
- Body treatments
- Facial treatments
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- In-room accessibility
- Accessible bathroom
Minimum check-in age is 18
Check-in time starts at 3 PM
Special check-in instructions:
Check-out time is noon
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are available for USD 100.00 per night.
- Pets not allowed
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Fee for buffet breakfast: USD 33 for adults and USD 16 for children (approximately)
- Fee for in-room wireless Internet: USD 15 per day (rates may vary)
- Fee for in-room high-speed Internet (wired): USD 15 per night (rates may vary)
- Fee for wireless Internet in public areas: USD 18 per day (rates may vary)
- Airport shuttle fee: USD 150 per vehicle (roundtrip)
- Valet parking fee: USD 20 per night
- Rollaway bed fee: USD 100.00 per night
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We should mention
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Awards & Affiliations
- This resort is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay and the 2013 Travel + Leisure 500.
Kids Stay Free Promotion
Book a stay in any room and rate category except Club level guestrooms and receive the following:
- Complimentary lodging for up to 2 children ages 18 and younger when sharing a room with their parents and using existing bedding