Kempinski Hotel Cancún

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On the beach, white sand, beach cabanas, sun loungers

Presidential Suite | Premium bedding, down comforters, minibar, in-room safe

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Free WiFi
Air conditioning

Explore the area

Retorno del Rey No. 36, Cancun, QROO, 77500

Place, Ballenas Beach
‪2 min walk‬
Place, Luxury Avenue Shopping Mall
‪11 min walk‬
Place, Aquaworld
‪16 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪34 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

A hotel room with two beds, a desk, a chair, a small table, and a balcony with a view of the sea.

Club Seaside King Room

Sleeps 3
Free WiFi

A hotel room with a large bed, a desk, and a chair, a balcony with a view, and a large window.

Deluxe Seaside King Room

Sleeps 3
Free WiFi

Club Seafront King Room

Sleeps 2
Free WiFi

Club Suite (Seaside)

Partial sea view
883 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Premium bedding, down comforters, minibar, in-room safe

Suite (Seaside)

Exceptional

Partial sea view
882 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Suite (Seafront)

Sea view
882 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Club Double Room (Seaside)

Exceptional

Partial sea view
441 sq ft
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

Club Room, 1 King Bed (Seaside)

Exceptional

Partial sea view
441 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Club Suite (Seafront)

Partial sea view
883 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Deluxe Double Room (Seafront)

Wonderful

Sea view
441 sq ft
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

Panoramic Suite

Sea view
882 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Presidential Suite

Sea view
2464 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Deluxe Room, 1 King Bed (Seaside)

Exceptional

Sea view
441 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Club Room, 1 King Bed (Club Seafront)

Exceptional

Partial sea view
441 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Deluxe Room, 1 King Bed (Seafront)

Exceptional

Sea view
441 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Deluxe Double Room (Seaside)

Wonderful

Sea view
441 sq ft
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

Club Double Room (Seafront)

Sea view
441 sq ft
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

Suite (The Saasil)

Sea view
1905 sq ft
3 bedrooms
Sleeps 6
3 King Beds
Free WiFi

About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Luxury Avenue Shopping Mall, Kempinski Hotel Cancún is within a mile (2 km) of other popular sights such as Aquaworld. This 363-room, 5-star resort has 2 outdoor pools along with a full-service spa and 6 restaurants. It's connected to a shopping center in central Cancun and also close to La Isla Shopping Mall and Iberostar Cancun Golf Course.

View more Resorts in Cancun

What's nearby

Ballenas Beach - 2 min walk - 0.1 miles
Luxury Avenue Shopping Mall - 11 min walk - 0.6 miles
Aquaworld - 16 min walk - 0.9 miles
Hotel Zone Beaches - 18 min walk - 1.0 mile
La Isla Shopping Mall - 4 min drive - 1.2 miles

Getting around

Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

‪La Veranda - ‬9 min walk
‪Nebbiolo - ‬5 min walk
‪Club Bistro - ‬9 min walk
‪Zango - ‬4 min walk
‪St. Trop - ‬7 min walk

About this property

Kempinski Hotel Cancún

Guests of Kempinski Hotel Cancún have access to a full-service spa, 2 outdoor pools, and a gym. There's limited parking, and an airport shuttle (available 24 hours) for USD 200 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this beach resort include a sauna, free WiFi in public areas, and a hot tub.

Guests can expect to find free WiFi and 42-inch LCD TVs with cable channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include balconies or patios, iPod docks, and minibars.

An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Pool
All inclusive
Spa
Kids pool

$496 nightly

Jun 30 - Jul 1

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
Limo/town car service
Limited onsite parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
2 bars/lounges
6 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Private picnics

Restaurants on site

Casitas
El Café Mexicano
Fantino
The Caribe Bar &Grill
The Club Grill

Things to do

2 outdoor pools
Art gallery
Children's club
Designer stores
Fitness classes
Free beach club
Full-service spa
Health club
Hot tub
Outdoor tennis court
Piano
Pickleball
Pilates classes
Playground
Sauna
Shopping
Steam room
Tennis lessons
TV in common areas
Yoga classes

Family friendly

2 outdoor pools
Children's club (surcharge)
In-room babysitting (surcharge)
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Stroller
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

8 meeting rooms
Computer station
Conference center (290,625 square feet of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the bay
On the beach
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
6 accessible parking spaces
Accessible airport shuttle
Area rugs in public areas
Assistive listening devices in meeting rooms
Elevator (60 inch wide door)
Front entrance ramp
Grab bar near toilet (39 inches high)
Hardwood flooring in public areas
Height-adjustable showerhead
Low-height door lock
Low-height electrical outlets in bathroom
Smooth flooring in public areas
Thin carpet in public areas
Transfer shower
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways

1 building
9 floors
Ballroom
Banquet hall
Belle Époque architecture
Built in 1993
Comprehensive food waste policy
Lifeguards
Reception hall
Renovated guestrooms - January 2023
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Deep soaking bathtub
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

42-inch LCD TV with cable channels
iPod dock
Pay movies

Food and drink

24-hour room service
Champagne service
Espresso maker
Meal delivery service
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Heating
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Up to 2 kids 17 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 4.95 per accommodation, per night
Resort fee: USD 58 per accommodation, per night

The resort fee includes:

Additional inclusions

The charges below are included in your overall room price:

New Year's Eve gala dinner fee
New Year's Day gala dinner fee
Christmas Day gala dinner fee
Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher.
Guests can access their rooms with a mobile device.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
A charge for a mandatory Christmas Day gala dinner on December 25 is included in the total price shown.
A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No cribs or infant beds are available.

Frequently asked questions

Can I book all-inclusive rate plans at Kempinski Hotel Cancún?

Kempinski Hotel Cancún has all inclusive rates that come with all meals included.

How much does it cost to stay at Kempinski Hotel Cancún?

As of Jun 19, 2026, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on Jul 3, 2026 start from $421, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Kempinski Hotel Cancún?

Kempinski Hotel Cancún offers free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

What is there to do near Kempinski Hotel Cancún?

This resort is situated in Zona Hotelera within a 10-minute walk of Ballenas Beach and Nichupté Lagoon. You'll also find Delfines Beach and Hotel Zone Beaches within a short drive.

Will I be able to park at Kempinski Hotel Cancún?

Yes, there is wheelchair-accessible parking available.

Is a spa located at Kempinski Hotel Cancún?

Kayantá Spa is the resort's spa and services include beach massages, hot stone massages, couples treatments, and body wraps.

Are there luxury amenities available at Kempinski Hotel Cancún?

Yes, guests can indulge in luxuries such as 2 outdoor pools, an ocean-view restaurant, and beachside massages at this resort.

Does Kempinski Hotel Cancún include a casino on the premises?

No, Kempinski Hotel Cancún doesn't have a casino.

Will I find an indoor pool at Kempinski Hotel Cancún?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

Is Kempinski Hotel Cancún good for couples?

This beachfront resort offers many amenities for couples, including champagne service as well as an ocean-view restaurant and a beach bar.

Does Kempinski Hotel Cancún have a hot tub?

No, but this resort does have a sauna.

Does Kempinski Hotel Cancún have a restaurant that serves breakfast?

Yes, Kempinski Hotel Cancún has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Kempinski Hotel Cancún allow pets to stay free of charge?

No, pets aren't allowed at Kempinski Hotel Cancún though service animals are welcome.

Does Kempinski Hotel Cancún have connecting rooms available?

Yes, you can book connecting rooms at this resort for your group or family vacation.

What is the closest airport to Kempinski Hotel Cancún?

The closest major airport to Kempinski Hotel Cancún is Cancun Intl. Airport (CUN), which is 11.5 mi away (18 minutes by car).

Can I book a room with a balcony at Kempinski Hotel Cancún?

Yes, every guestroom at Kempinski Hotel Cancún comes with a balcony/patio and some offer ocean views.

Does Kempinski Hotel Cancún have a wedding venue on site?

Take advantage of the wedding venue at Kempinski Hotel Cancún if you plan to say "I do" during your trip.

Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Find full resort lots of kids and family The spa was a special oasis with outdoor hot tub and cold, plunge relaxation room, and complementary green juice and welcome drink Very close to wonderful restaurants like Harry’s steak Also shopping mall very close by We had a wonderful time and felt very safe

Stayed 4 nights in Feb 2026

Verified

10/10 Excellent

PrimeCare Physicians

Feb 17, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Yes Hotel was nice and Clean

Stayed 5 nights in Dec 2025

Verified

Janine Adrian

Mar 2, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ocean was visible from our room! Beautiful room kept very clean! Staff was Wonderful!

Stayed 4 nights in Feb 2026

Verified

10/10 Excellent

suzanne

Feb 2, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The resort is gorgeous. Great spa pool sauna gym spa and amazing servicr

Stayed 4 nights in Feb 2026

Kempinski Hotel Cancún

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Photo gallery for Kempinski Hotel Cancún

Reviews

Popular amenities

Explore the area

Room options

View all photos for Club Seaside King Room

Club Seaside King Room

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Deluxe Seaside King Room

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Club Seafront King Room

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Club Suite (Seaside)

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Suite (Seaside)

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Suite (Seafront)

View all photos for Club Double Room (Seaside)

Club Double Room (Seaside)

View all photos for Club Room, 1 King Bed (Seaside)

Club Room, 1 King Bed (Seaside)

View all photos for Club Suite (Seafront)

Club Suite (Seafront)

View all photos for Deluxe Double Room (Seafront)

Deluxe Double Room (Seafront)

View all photos for Panoramic Suite

Panoramic Suite

View all photos for Presidential Suite

Presidential Suite

View all photos for Deluxe Room, 1 King Bed (Seaside)

Deluxe Room, 1 King Bed (Seaside)

View all photos for Club Room, 1 King Bed (Club Seafront)

Club Room, 1 King Bed (Club Seafront)

View all photos for Deluxe Room, 1 King Bed (Seafront)

Deluxe Room, 1 King Bed (Seafront)

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

View all photos for Club Double Room (Seafront)

Club Double Room (Seafront)

View all photos for Suite (The Saasil)

Suite (The Saasil)

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About the neighborhood

Cancun

What's nearby

Getting around

Restaurants

About this property

Kempinski Hotel Cancún

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Hyatt Ziva Cancun All Inclusive

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets