Kempinski Hotel Cancún

Luxury resort on the beach, with 2 outdoor pools

VIP Access

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Where to?

Dates

June 2025

July 2025

On the beach, white sand, beach cabanas, sun loungers

1 bedroom, premium bedding, down comforters, minibar

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Explore the area

Retorno del Rey No. 36, Cancun, QROO, 77500

Aquaworld
‪16 min walk‬
La Isla Shopping Mall
‪3 min drive‬
Delfines Beach
‪5 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Suite (Seafront)

882 sq ft
Sea view
Sleeps 3
1 King Bed

Club Double Room (Seaside)

Exceptional

441 sq ft
Partial sea view
Sleeps 4
2 Double Beds

Club Room, 1 King Bed (Seaside)

Exceptional

441 sq ft
Partial sea view
Sleeps 3
1 King Bed

Club Suite (Seafront)

883 sq ft
Partial sea view
Sleeps 3
1 King Bed

Deluxe Double Room (Seafront)

Wonderful

441 sq ft
Sea view
Sleeps 4
2 Double Beds

Panoramic Suite

882 sq ft
Sea view
Sleeps 3
1 King Bed

Presidential Suite

2464 sq ft
Sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seaside)

Exceptional

441 sq ft
Sea view
Sleeps 3
1 King Bed

Club Room, 1 King Bed (Club Seafront)

Exceptional

441 sq ft
Partial sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seafront)

Exceptional

441 sq ft
Sea view
Sleeps 3
1 King Bed

Deluxe Double Room (Seaside)

Very good

441 sq ft
Sea view
Sleeps 4
2 Double Beds

Club Double Room (Seafront)

441 sq ft
Sea view
Sleeps 4
2 Double Beds

Suite (The Saasil)

1905 sq ft
Sea view
Sleeps 6
3 King Beds

Club Suite (Seaside)

883 sq ft
Partial sea view
Sleeps 3
1 King Bed

Suite (Seaside)

Exceptional

882 sq ft
Partial sea view
Sleeps 3
1 King Bed

About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Luxury Avenue Shopping Mall, Kempinski Hotel Cancún is within a mile (2 km) of other popular sights such as Aquaworld. This 363-room, 5-star resort has 2 outdoor pools along with a full-service spa and 6 restaurants. It's connected to a shopping center in central Cancun and also close to La Isla Shopping Mall and Iberostar Cancun Golf Course.

View more Resorts in Cancun

What's nearby

Aquaworld - 16 min walk - 0.9 miles
La Isla Shopping Mall - 3 min drive - 1.2 miles
Cancun Interactive Aquarium - 3 min drive - 1.2 miles
Iberostar Cancun Golf Course - 4 min drive - 2.4 miles
Delfines Beach - 5 min drive - 3.3 miles

Getting around

Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

‪Restaurant nebbiolo en cancun - ‬5 min walk
‪Taboo Cancun - ‬1 min drive
‪Porfirio's Cancun - ‬1 min drive
‪Puerto Madero - ‬1 min drive
‪Harry's Prime Steakhouse and Raw Bar - ‬1 min drive

About this property

Kempinski Hotel Cancún

Luxury resort on the beach, with 2 outdoor pools

Guests of Kempinski Hotel Cancún have access to a full-service spa, 2 outdoor pools, and a gym. There's limited parking, and an airport shuttle (available 24 hours) for USD 200 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. Other amenities at this beach resort include a sauna, free WiFi in public areas, and a hot tub.

Guests can expect to find free WiFi and 42-inch LCD TVs with cable channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include balconies or patios, iPod docks, and minibars.

An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Pool
Hot Tub
Spa
Kids pool

$305 nightly

Jun 28 - Jun 29

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
Limo/town car service
Limited onsite parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
2 bars/lounges
6 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Private picnics

Restaurants on site

Casitas
El Café Mexicano
Fantino
The Caribe Bar &Grill
The Club Grill

Things to do

2 outdoor pools
Art gallery
Children's club
Designer stores
Fitness classes
Free beach club
Full-service spa
Health club
Hot tub
Outdoor tennis court
Piano
Pickleball
Pilates classes
Playground
Sauna
Shopping
Steam room
Tennis lessons
TV in common areas
Yoga classes

Family friendly

2 outdoor pools
Children's club (surcharge)
In-room babysitting (surcharge)
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Stroller
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

8 meeting rooms
Computer station
Conference center (290,625 square feet of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Free pool cabanas
Garden
In a nature reserve
On the bay
On the beach
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
6 accessible parking spaces
Accessible airport shuttle
Area rugs in public areas
Assistive listening devices in meeting rooms
Elevator (60 inch wide door)
Front entrance ramp
Grab bar near toilet (39 inches high)
Hardwood flooring in public areas
Height-adjustable showerhead
Low-height door lock
Low-height electrical outlets in bathroom
Smooth flooring in public areas
Thin carpet in public areas
Transfer shower
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways

1 building
9 floors
Ballroom
Banquet hall
Belle Époque architecture
Built in 1993
Comprehensive food waste policy
Lifeguards
Reception hall
Renovated guestrooms - January 2023
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Deep soaking bathtub
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

42-inch LCD TV with cable channels
iPod dock
Pay movies

Food and drink

24-hour room service
Champagne service
Espresso maker
Meal delivery service
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Heating
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Up to 2 kids 17 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: USD 4.19 per accommodation, per night
Resort fee: USD 58 per accommodation, per night

The resort fee includes:

Additional inclusions

The charges below are included in your overall room price:

New Year's Eve gala dinner fee
New Year's Day gala dinner fee
Christmas Day gala dinner fee
Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Guests can access their rooms with a mobile device.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
A charge for a mandatory Christmas Day gala dinner on December 25 is included in the total price shown.
A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No cribs or infant beds are available.

Frequently asked questions

Can I book all-inclusive rate plans at Kempinski Hotel Cancún?

Kempinski Hotel Cancún has all inclusive rates that come with all meals included.

How much does it cost to stay at Kempinski Hotel Cancún?

As of Jun 21, 2025, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on Jun 23, 2025 start from $299.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Kempinski Hotel Cancún?

Kempinski Hotel Cancún offers free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

What is there to do near Kempinski Hotel Cancún?

This resort is situated in Zona Hotelera, just steps from Ballenas Beach. You'll also find La Isla Shopping Mall and Delfines Beach within a short drive.

Will I be able to park at Kempinski Hotel Cancún?

Yes, there is accessible parking available.

Is a spa located at Kempinski Hotel Cancún?

Kayantá Spa is the resort's spa and services include hot stone massages, Thai massages, body wraps, and reflexology.

Does Kempinski Hotel Cancún include a casino on the premises?

No, Kempinski Hotel Cancún doesn't have a casino.

Will I find an indoor pool at Kempinski Hotel Cancún?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Kempinski Hotel Cancún?

This beachfront resort offers many amenities for couples, including Champagne service as well as a beach bar and 2 outdoor pools.

Does Kempinski Hotel Cancún have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does Kempinski Hotel Cancún have a restaurant that serves breakfast?

Yes, Kempinski Hotel Cancún has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Kempinski Hotel Cancún allow pets to stay free of charge?

No, pets aren't allowed at Kempinski Hotel Cancún.

Does Kempinski Hotel Cancún have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Kempinski Hotel Cancún?

The closest major airport to Kempinski Hotel Cancún is Cancun Intl. Airport (CUN), which is 11.5 mi away (18 minutes by car).

Are there rooms with balconies at Kempinski Hotel Cancún?

Yes, every guestroom at Kempinski Hotel Cancún comes with a balcony with some featuring ocean views.

Does Kempinski Hotel Cancún have a wedding venue on site?

Take advantage of the wedding venue at Kempinski Hotel Cancún if you plan to say "I do" during your trip.

Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Mark James

Traveled with family

Mar 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was uniformly excellent; friendly, respectful, and helpful. The food at the restaurants was always delicious. The pool areas and beach were beautiful and well served by the waiters and support staff. The public areas were elegant, with lovely floral arrangements and attractive art. The room was clean, well appointed, comfortable, and our ocean view was wonderful. We would be happy to return.

Stayed 5 nights in Mar 2025

10/10 Excellent

Susan Kathleen

Traveled with partner

Mar 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved how beautiful and clean it was all of the time. The entire staff are so attentive and kind. Our room was so quiet and we had a wonderful view of the ocean. The food was delicious! We will be back!

Stayed 3 nights in Mar 2025

10/10 Excellent

Aaron

Mar 21, 2025

Stayed 7 nights in Mar 2025

10/10 Excellent

Marina

Traveled with family

Mar 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff at the hotel was the BEST part. Everyone was kind and attentive. They anticipate your needs and treat everyone with kindness. The breakfast was outstanding - the best my family has ever had and we travel often. The poolside food was great as well. We never ate at their restaurants because we wanted to enjoy the club bar entertainment. We spent time at the fitness center daily and on the pickleball courts and it was a blast! The rooms were spacious and clean. Everyone has an amazing view! The only thing we did not like was the beds. We got a room with two double beds, but they were definitely full beds. They were way too small and therefore uncomfortable for two people.

Stayed 2 nights in Mar 2025

8/10 Good

Zhengyuan

Mar 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very high-quality view, and the arrangement of the orientation of the hotel rooms is well suited to the view.

Stayed 3 nights in Feb 2025

10/10 Excellent

Sam

Traveled with family and small children

Mar 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything, from cleanliness to the staff, was excellent. The location is fantastic, with a walkable area that offers great convenience. However, it may not be the best place for kids. There is no designated children’s area or pool with toys, and the kids' club has limited activities in a small space.

Stayed 6 nights in Mar 2025

10/10 Excellent

Davi

Mar 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great people & amazing beach

Stayed 2 nights in Jan 2025

10/10 Excellent

Harald, Toronto

Traveled with family and small children, Traveled with family

Mar 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff at this hotel is super friendly. Authentic and kind people! The breakfast buffet was incredible, one of the best I ever had. There are enough lounge chairs for everyone at the beach and in the pool area. They also provide free sunscreen and Aloe Vera gel if you get a sunburn. Overall a fantastic hotel and an amazing experience!

Stayed 6 nights in Mar 2025

6/10 Okay

kelvin

Mar 18, 2025

Liked: Cleanliness, staff & service

It’s not that enticing.

Stayed 3 nights in Mar 2025

10/10 Excellent

flor, new york

Mar 16, 2025

Stayed 3 nights in Feb 2025

10/10 Excellent

Anthony, Moosic

Traveled with partner

Mar 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Outstanding staff. Clean. Quiet. Beautiful

Stayed 3 nights in Mar 2025

10/10 Excellent

Gregory

Traveled with family

Mar 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location, great beach

Stayed 8 nights in Mar 2025

10/10 Excellent

James and Charlotte

Traveled with family

Mar 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property and the service is outstanding. Looking forward to future visits.

Stayed 4 nights in Mar 2025

4/10 Poor

Raffaela, LONDON

Mar 13, 2025

Stayed 11 nights in Feb 2025

2/10 Terrible

Thomas, Yarrow Point

Traveled with family

Mar 11, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We did not receive any supposed VIP benefits. Even worse, my son developed an infection during our stay so we left a few days early to return for medical care. What did Kempinski do? Well, they charged us for the three nights that we had to miss even though we were not on a prepaid reservation or any unique booking. They charged our credit card for the entire six night stay at check-in like a good scam artist. The penalty for a no-show was one night yet they charged us for three nights because we left for a medical issue. Would Four Seasons in Hawaii do that? No chance. What a rip off - and they blamed in on us for using Expedia to make the reservation. Never again will I trust Kempinski or Expedia.

Stayed 6 nights in Feb 2025

10/10 Excellent

Ricardo

Mar 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2025

10/10 Excellent

Aldo Alfonso, Cedar Park

Traveled with partner

Mar 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service, stunning place, amazing food, shows every night, incredible ocean views, very good location, definitely I'll be back!

Stayed 3 nights in Feb 2025

6/10 Okay

Ann

Traveled with family and small children, Traveled with family

Mar 8, 2025

Disliked: Amenities

We stayed at the Kimpinski for one night and the hotel was just ok. Food, service could have been better. We didn’t feel it was worth it for the money spent.

10/10 Excellent

Sashank

Traveled with family and small children

Mar 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent property great location and view from room and one of the best beaches in Cancun

Stayed 5 nights in Feb 2025

10/10 Excellent

Brian James, Greensboro

Traveled with partner

Mar 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff, facilities are excellent. Classical and a little dated but well maintained. Two great restaurants, but pricey. Overall we had a great stay

Stayed 9 nights in Feb 2025