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The Ritz-Carlton, Cancun

5.0 out of 5.0

Recent guest reviews

It was fantastic! The staff was incredible. We would definitely go back.

The hotel was clean. The staff are very polite & respectful. We had dinner at the Casitas, it was an unforgettable experience. Delicious food, very romantic atmosphere, our server Daniel was great. He knew everything about the food, even took our pictures & videos, we got free dessert too! 2 thumbs up!!!

This is definitely a five star hotel! The quality and service ate outstandting!

The hotel was clean, well kept & the ocean view from our room was gorgeous!!! The staff was helpful, friendly& and professional as well.

loved the pool and beach....hotel food and drink prices through the roof. Two eggs $17.00 usd thats over the top. Didnt buy a thing from the hotel went elsewhere for food and other needs.

Beautiful hotel, friendly staff, and a picturesque setting. Great restaurants inside the hotel and in walking distance. They even have have a kids club so your little ones have something to do as well. The service is b to of the notch. That's what this guess is know for. Had a great time looking forward to returning from.

The staff went above and beyond to make us feel at home! The hospitality we received the entire time was unparalleled. The best service I can easily say I've ever experienced! We will be staying there again. The food was outstanding, and surprisingly reasonable for all three room service meals ordered for our family. Definitely a 5 star rating, I have not one negative remark!! Thank you Ritz Carlton for helping make this our best family vacation ever!!

Our stay was delightful. Staff members go the extra mile to make you feel welcome and enjoy classy comfort.

Everything was exceptional would definitely stay at this hotel again

Even though it's raining every single day We enjoyed ourselves a lot Every time I'm here I'll bring a different Friend Or a relative And then after that I want to come by themselves they love it ! Very classy and very elegant

We liked the hotel but for the price, wifi is not free; breakfast buffet was too expensive (you can go to other nearby hotels & get same food for less than 1/2 the price per person). Beware of beachfront restaurant, as there were big cockroaches running around during our evening dinner & the staff didn't think it was important to get rid of it...basically we were to ignore it & they laughed at us & other guests for being so concerned! Although a nice hotel overall, we won't choose this place next time.

We visited this hotel on our honeymoon. It was exceptional. The staff was absolutely incredible. We had a beach front view and it totally lived up to the hype. The hotel needs updating but we spent most of our time at the beach anyway. Great place overall.

Great hotel with excellent staff, clean facilities, little dated, but excellent experience. Did I say staff is great. Cons: Pricey resturants, but should expect that when on vacation. Go to market a little done the road and get food and snacks and you will be good to go. Check your bill for incidentals though. 4.5 stars

great beach and shopping, food awesome. no stress.

The Rotz is the best hotel in Cancun .. Outstanding service and food .. The hotel is staff is exceptional and the food is great .

Very little in room eminities. Have to pay a big price for the little refrigerator goodies I went across the street to get a pint of liquor it was just as cheap is the one shot bottles in the in room honor bar . Extremely over priced if I were filthy rich I still would complain. Never again .

I am never disappointed staying at the Ritz Carlton. Always the best.

It's our family "go-to place." If arrangements to other places are not working out, we know that this is a place where we may go, and have a good time. While our trips take place during busy holidays, the hotel is very full, and sometimes it's difficult to get attention of the service staff. Otherwise, it's a great place.

The WC broke down and flooded the room. They were doing some maintenance work and there was a lot of hammering going on. But the worst thing that happened was that they were painting the balconies. Without notice and when I came out of the shower there was a man stanfing right out of my room!!!!! Not the relaxing perfect experience expected from a AAA five diamond award hotel

Room options

Room, 1 King Bed, Balcony, Oceanfront

King 1 | Sleeps 3

Club Level Ocean View King

King 1 | Sleeps 3

Suite, 1 Bedroom, Balcony, Oceanfront

King 1 | Sleeps 3

Club Room, 1 King Bed, Oceanfront

King 1 | Sleeps 3

Guest reviews for The Ritz-Carlton

Everyone (15) Couples (39) Family (24) Other (6) Friends (3)
5

beautiful view

Everyone

It was fantastic! The staff was incredible. We would definitely go back.

By , from Virginia on Sep 18, 2017

5

nice hotel with extremely nice staff :)

Everyone
View from our room Beach front cottages with hammocks Dinner at the Casitas Beautiful sunrise

The hotel was clean. The staff are very polite & respectful. We had dinner at the Casitas, it was an unforgettable experience. Delicious food, very romantic atmosphere, our server Daniel was great. He knew everything about the food, even took our pictures & videos, we got free dessert too! 2 thumbs up!!!

By , from California, USA on Sep 6, 2017

5

five star hotel

Everyone

This is definitely a five star hotel! The quality and service ate outstandting!

By , from austin on Aug 11, 2017

5

excellent hotel

Everyone

The hotel was clean, well kept & the ocean view from our room was gorgeous!!! The staff was helpful, friendly& and professional as well.

By , from Central California on Aug 2, 2017

5

beautiful location

Everyone

loved the pool and beach....hotel food and drink prices through the roof. Two eggs $17.00 usd thats over the top. Didnt buy a thing from the hotel went elsewhere for food and other needs.

By , from south carolina on Jul 31, 2017

5
Everyone

Beautiful hotel, friendly staff, and a picturesque setting. Great restaurants inside the hotel and in walking distance. They even have have a kids club so your little ones have something to do as well. The service is b to of the notch. That's what this guess is know for. Had a great time looking forward to returning from.

By , from Austin, TX on Jul 30, 2017

5

fantastic experience

Everyone

The staff went above and beyond to make us feel at home! The hospitality we received the entire time was unparalleled. The best service I can easily say I've ever experienced! We will be staying there again. The food was outstanding, and surprisingly reasonable for all three room service meals ordered for our family. Definitely a 5 star rating, I have not one negative remark!! Thank you Ritz Carlton for helping make this our best family vacation ever!!

By , from moline, IL on Jul 30, 2017

5

elegance & comfort with great ocean views.

Everyone

Our stay was delightful. Staff members go the extra mile to make you feel welcome and enjoy classy comfort.

By on Jul 15, 2017

5
Everyone

Everything was exceptional would definitely stay at this hotel again

By on Jul 10, 2017

5

is the best hotel i've ever stayed in cancun !

Everyone
 Relaxing ❤️❤️

Even though it's raining every single day We enjoyed ourselves a lot Every time I'm here I'll bring a different Friend Or a relative And then after that I want to come by themselves they love it ! Very classy and very elegant

By , from Boyett on Jun 24, 2017