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The Ritz-Carlton, Cancun

5.0 out of 5.0

Recent guest reviews

Nothing but the best. Safe secure excellent location. Always greeted with a smile and can’t do enough for us. The beds are a little hard for the ritz but everything else is unbelievable. My wife enjoyed the spa. We ate at all the restaurants and enjoyed the pool. The resort fee includes everything you need at the pool. The breakfast is unbelievable. Last time we stayed on the club level which was unbelievable but since we went through orbitz. we could not pay the extra money to upgrade. Usually not a problem but it is when booked through orbits and not the ritz.

Beautiful hotel w exceptionally friendly staff! On the oceanfront w spectacular views and fine dining w live entertainment nightly.

Eden was a downgrade from Cancún RC! Food was crazy good! Staff was friendlier than any similar facility we’ve ever visited. We’ve already booked a return trip!

We stayed 6 nights. The room and the staff were great. They even provided beach staff to make sure your beach experience was great.

Scam Hotel Internet fee $15 at night Overnight parking $25 at night Breakfast buffet $ 84 for 2 person One tequila cheap drink $30 Beach chair $20 Etc

Hands down the best hotel I have ever stayed at. Amazing staff, amazing amenities, amazing views, amazing food. Absolutely perfect.

It was fantastic! The staff was incredible. We would definitely go back.

The hotel was clean. The staff are very polite & respectful. We had dinner at the Casitas, it was an unforgettable experience. Delicious food, very romantic atmosphere, our server Daniel was great. He knew everything about the food, even took our pictures & videos, we got free dessert too! 2 thumbs up!!!

This is definitely a five star hotel! The quality and service ate outstandting!

The hotel was clean, well kept & the ocean view from our room was gorgeous!!! The staff was helpful, friendly& and professional as well.

loved the pool and beach....hotel food and drink prices through the roof. Two eggs $17.00 usd thats over the top. Didnt buy a thing from the hotel went elsewhere for food and other needs.

Beautiful hotel, friendly staff, and a picturesque setting. Great restaurants inside the hotel and in walking distance. They even have have a kids club so your little ones have something to do as well. The service is b to of the notch. That's what this guess is know for. Had a great time looking forward to returning from.

The staff went above and beyond to make us feel at home! The hospitality we received the entire time was unparalleled. The best service I can easily say I've ever experienced! We will be staying there again. The food was outstanding, and surprisingly reasonable for all three room service meals ordered for our family. Definitely a 5 star rating, I have not one negative remark!! Thank you Ritz Carlton for helping make this our best family vacation ever!!

Our stay was delightful. Staff members go the extra mile to make you feel welcome and enjoy classy comfort.

Everything was exceptional would definitely stay at this hotel again

Even though it's raining every single day We enjoyed ourselves a lot Every time I'm here I'll bring a different Friend Or a relative And then after that I want to come by themselves they love it ! Very classy and very elegant

We liked the hotel but for the price, wifi is not free; breakfast buffet was too expensive (you can go to other nearby hotels & get same food for less than 1/2 the price per person). Beware of beachfront restaurant, as there were big cockroaches running around during our evening dinner & the staff didn't think it was important to get rid of it...basically we were to ignore it & they laughed at us & other guests for being so concerned! Although a nice hotel overall, we won't choose this place next time.

We visited this hotel on our honeymoon. It was exceptional. The staff was absolutely incredible. We had a beach front view and it totally lived up to the hype. The hotel needs updating but we spent most of our time at the beach anyway. Great place overall.

Great hotel with excellent staff, clean facilities, little dated, but excellent experience. Did I say staff is great. Cons: Pricey resturants, but should expect that when on vacation. Go to market a little done the road and get food and snacks and you will be good to go. Check your bill for incidentals though. 4.5 stars

Retorno del Rey No. 36 Cancun QROO

Hotel highlights

  • Close to La Isla Shopping Mall
  • Onsite dining
  • Spa
  • 3 outdoor pools

Located in Hotel Zone within a mile (2 km) of La Isla Shopping Mall, The Ritz-Carlton, Cancun is within a few miles (5 km) of other popular sights such as Delfines Beach. This 365-room, 5-star resort has 3 outdoor pools along with a full-service spa and 8 restaurants. It's on the beach and also a short walk from Ballenas Beach and Luxury Avenue Shopping Mall.


Dining

Enjoy the pool views at The Club Grill, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11:30 AM.


Rooms

All 365 soundproofed rooms provide balconies or patios, iPod docks, and minibars. Guests can expect WiFi, wired Internet, and 42-inch LCD TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Coffee makers, free newspapers, and safes are also standard.


Property features

Guests of The Ritz-Carlton, Cancun have access to a full-service spa, 3 outdoor pools, and a children's pool. Valet parking is USD 20 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 150 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.

Room options

Room, 1 King Bed, Balcony, Oceanfront

King 1 | Sleeps 3

Club Level Ocean View King

King 1 | Sleeps 3

Suite, 1 Bedroom, Balcony, Oceanfront

King 1 | Sleeps 3

Club Room, 1 King Bed, Oceanfront

King 1 | Sleeps 3

Guest reviews for The Ritz-Carlton

Everyone (21) Couples (39) Family (24) Other (6) Friends (3)
5
Everyone

Nothing but the best. Safe secure excellent location. Always greeted with a smile and can’t do enough for us. The beds are a little hard for the ritz but everything else is unbelievable. My wife enjoyed the spa. We ate at all the restaurants and enjoyed the pool. The resort fee includes everything you need at the pool. The breakfast is unbelievable. Last time we stayed on the club level which was unbelievable but since we went through orbitz. we could not pay the extra money to upgrade. Usually not a problem but it is when booked through orbits and not the ritz.

By on Mar 8, 2018

5
Everyone

Beautiful hotel w exceptionally friendly staff! On the oceanfront w spectacular views and fine dining w live entertainment nightly.

By on Jan 20, 2018

5
Everyone

Eden was a downgrade from Cancún RC! Food was crazy good! Staff was friendlier than any similar facility we’ve ever visited. We’ve already booked a return trip!

By , from Alabama on Jan 17, 2018

5
Everyone

We stayed 6 nights. The room and the staff were great. They even provided beach staff to make sure your beach experience was great.

By on Dec 17, 2017

1

ritz carlton 3 stars hotel

Everyone

Scam Hotel Internet fee $15 at night Overnight parking $25 at night Breakfast buffet $ 84 for 2 person One tequila cheap drink $30 Beach chair $20 Etc

By , from Boca Raton FL on Dec 5, 2017

5
Everyone

Hands down the best hotel I have ever stayed at. Amazing staff, amazing amenities, amazing views, amazing food. Absolutely perfect.

By , from San Francisco, CA on Sep 24, 2017

5

beautiful view

Everyone

It was fantastic! The staff was incredible. We would definitely go back.

By , from Virginia on Sep 18, 2017

5

nice hotel with extremely nice staff :)

Everyone
View from our room Beach front cottages with hammocks Dinner at the Casitas Beautiful sunrise

The hotel was clean. The staff are very polite & respectful. We had dinner at the Casitas, it was an unforgettable experience. Delicious food, very romantic atmosphere, our server Daniel was great. He knew everything about the food, even took our pictures & videos, we got free dessert too! 2 thumbs up!!!

By , from California, USA on Sep 6, 2017

5

five star hotel

Everyone

This is definitely a five star hotel! The quality and service ate outstandting!

By , from austin on Aug 11, 2017

5

excellent hotel

Everyone

The hotel was clean, well kept & the ocean view from our room was gorgeous!!! The staff was helpful, friendly& and professional as well.

By , from Central California on Aug 2, 2017