poor quality of food
It was mediocre at best. It didn’t feel like a Ritz Carlton at all. I expected more.
The staff was amazing! The quality of food was exceptional! While things are pricy, it’s well worth it.
Very nice hotel! Not for the younger crowd looking for fun. Family and mature guest would be the political response.food is edible but can find better else where.expensive everything which is to be expected but not worth it.
Bathrooms smelled horrible, they were doing construction on buildings by pool, food was mediocre for the priced and staff was not friendly or inviting at all.
Excellent Great facility Great staff Great room will be back
Had a wonderful stay! We will definitely be back! The staff does everything in their power to make sure you are enjoying yourself! I can’t think of a better place to spend a relaxing vacation!
Beautiful and comfy rooms, amazing service from all staff, great location that's walking distance to all the great dinner restaurants.
Staff was outstanding. Prepare lounge chairs around the water or pool. Food and drink service was also great.
The hotel was nice however not was expected for ritz Carlton
Overall, billing issues were the problem. Surprise fees despite prepaying. Be aware you’ll be pay more than you expected. Even if you prepaid.
Great service a bit expensive will definitely stay there again. Loved it
Main pool needs repairs of top edges. Got cut on arm from broken edge.
Located in Zona Hotelera within a short walk of Luxury Avenue Shopping Mall, The Ritz-Carlton, Cancun is within a mile (2 km) of other popular sights such as Aquaworld. This 365-room, 5-star resort has 3 outdoor pools along with a full-service spa and 8 restaurants.
There are multiple options for onsite dining with 8 restaurants, including The Club Grill, which has pool views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11:30 AM.
The 365 rooms have an array of amenities, including balconies or patios, iPod docks, and minibars. 42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, safes, and phones.
Guests of The Ritz-Carlton, Cancun have access to a full-service spa, 3 outdoor pools, and a gym. There's limited parking, and an airport shuttle (available 24 hours) for USD 150.00 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. Other amenities at this beach resort include a spa tub, a sauna, and outdoor tennis courts.
poor quality of food
It was mediocre at best. It didn’t feel like a Ritz Carlton at all. I expected more.
The staff was amazing! The quality of food was exceptional! While things are pricy, it’s well worth it.
Very nice hotel! Not for the younger crowd looking for fun. Family and mature guest would be the political response.food is edible but can find better else where.expensive everything which is to be expected but not worth it.
Bathrooms smelled horrible, they were doing construction on buildings by pool, food was mediocre for the priced and staff was not friendly or inviting at all.
Excellent Great facility Great staff Great room will be back
Had a wonderful stay! We will definitely be back! The staff does everything in their power to make sure you are enjoying yourself! I can’t think of a better place to spend a relaxing vacation!
Beautiful and comfy rooms, amazing service from all staff, great location that's walking distance to all the great dinner restaurants.
Staff was outstanding. Prepare lounge chairs around the water or pool. Food and drink service was also great.
