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The Ritz-Carlton, Cancun

5.0 out of 5.0
Overview Reviews Amenities & Policies
Retorno del Rey No. 36, Cancun, QROO
1-844-663-2269
4.6
out of 5
"Excellent!"
See all 111 reviews
Room cleanliness 4.5
Service & staff 4.5
Room comfort 4.5
Hotel condition 4.5

This hotel is most popular for:

  • Couples
  • Everyone
  • Family

Recent guest reviews

This isn’t a traditional Ritz you’re used to, the building is dated yet kept in a good condition. What makes this place enjoyable is the staff. Anything you need, it’ll be handled.

We went over Thanksgiving break, and I just got around to remembering to write a review. We loved it so much, I still wanted to review them 6 months later. The level of service was perfect. Everything you can think of, they have thought of. They all work really hard to make sure you enjoy your trip. The beach staff was my favorite. Eduardo, Elisio, Romeo, Genero, Edgar, and Dmitri made our trip so relaxing and enjoyable. Quick service, you ask them what to do drink and they bring you a delight, ask them what to eat, and they recommend the best. Loved it.

En realidad me encanto todo... El cuarto con vista al mar :) Esperamos regresar pronto . Muchas gracias

Best service ever! The entire staff is pleasant, polite and smiling! Easy to relax And the Funtina higher end restaurant is absolutely top notch!

Service was amazing ! Staff were really very attentive and helpful and very fast at getting things done. The hotel is a bit old and needs some update ! Rooms are very nice and big. Beds and bedsheet were amazing ... very large bathrooms but need some updating too! Overall over it and highly recommend

Outdoor facilities. Pool, beachfront and outdoor staff

The hotel, its nice, the food is very good and the service is spectacular.

Beautiful property, lovely rooms- great comfy bed, good sound insulation, friendly staff and a nice beach.

Always excellent experience. I love the service and comfort.

Ritz Carlton is a world class hotel. Staff is very kind and helpful. Everything is perfect!!

Nice hotel on a beautiful beach but the most outstanding feature is a friendly and helpful staff.

amazing experience staff is very friendly they have good Coustmer service

The nicest staff we have ever encountered. Everyone is so lovely and helpful.

all staff happy and super friendly. delicious food. genuinely caring about customers.

We had an amazing experience! The level to personal detail and the entire staff’s efforts in recognizing our daughter’s birthday - they went above and beyond!

Nothing but the best. Safe secure excellent location. Always greeted with a smile and can’t do enough for us. The beds are a little hard for the ritz but everything else is unbelievable. My wife enjoyed the spa. We ate at all the restaurants and enjoyed the pool. The resort fee includes everything you need at the pool. The breakfast is unbelievable. Last time we stayed on the club level which was unbelievable but since we went through orbitz. we could not pay the extra money to upgrade. Usually not a problem but it is when booked through orbits and not the ritz.

Beautiful hotel w exceptionally friendly staff! On the oceanfront w spectacular views and fine dining w live entertainment nightly.
Retorno del Rey No. 36, Cancun, QROO

Hotel highlights

  • Close to Aquaworld and Cancun Interactive Aquarium
  • Onsite dining
  • Spa
  • 3 outdoor pools

Located in Zona Hotelera, The Ritz-Carlton, Cancun is within a mile (2 km) of popular sights such as Aquaworld and Cancun Interactive Aquarium. This 365-room, 5-star resort has 3 outdoor pools along with a full-service spa and 8 restaurants.


Dining

Enjoy the pool views at The Club Grill, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11:30 AM.


Rooms

A 42-inch LCD TV comes with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and the bathroom offers a soaking tub, a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include a balcony or patio, an iPod dock, and a minibar.


Property features

Guests of The Ritz-Carlton, Cancun have access to a full-service spa, 3 outdoor pools, and a fitness center. Valet parking is USD 20.00 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 150.00 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Other amenities at this beach resort include a spa tub, a sauna, and outdoor tennis courts.

Room options

Room, 2 Double Beds, Balcony, Ocean View

Full 2 | Sleeps 4
from $339

Room, 1 King Bed, Ocean View (Club Level)

King 1 | Sleeps 3

Room, 1 King Bed, Balcony, Oceanfront

King 1 | Sleeps 3

Room, 1 King Bed, Balcony, Ocean View

King 1 | Sleeps 3

Room, 2 Double Beds, Balcony, Oceanfront

Full 2 | Sleeps 4

Guest reviews for The Ritz-Carlton, Cancun

Everyone (35) Couples (42) Family (25) Other (6) Friends (3)
4
Partner Couples

This isn’t a traditional Ritz you’re used to, the building is dated yet kept in a good condition. What makes this place enjoyable is the staff. Anything you need, it’ll be handled.

By , from Chicago on May 20, 2019

5
Partner Couples

We went over Thanksgiving break, and I just got around to remembering to write a review. We loved it so much, I still wanted to review them 6 months later. The level of service was perfect. Everything you can think of, they have thought of. They all work really hard to make sure you enjoy your trip. The beach staff was my favorite. Eduardo, Elisio, Romeo, Genero, Edgar, and Dmitri made our trip so relaxing and enjoyable. Quick service, you ask them what to do drink and they bring you a delight, ask them what to eat, and they recommend the best. Loved it.

By on May 8, 2019

5
Everyone

En realidad me encanto todo... El cuarto con vista al mar :) Esperamos regresar pronto . Muchas gracias

By on Apr 26, 2019

5
Partner Couples

Best service ever! The entire staff is pleasant, polite and smiling! Easy to relax And the Funtina higher end restaurant is absolutely top notch!

By on Apr 19, 2019

4
Everyone

Service was amazing ! Staff were really very attentive and helpful and very fast at getting things done. The hotel is a bit old and needs some update ! Rooms are very nice and big. Beds and bedsheet were amazing ... very large bathrooms but need some updating too! Overall over it and highly recommend

By on Apr 5, 2019

5
Everyone

By on Mar 30, 2019

5
Families

Outdoor facilities. Pool, beachfront and outdoor staff

By on Mar 29, 2019

5
Everyone

The hotel, its nice, the food is very good and the service is spectacular.

By on Feb 5, 2019

5
Everyone

Beautiful property, lovely rooms- great comfy bed, good sound insulation, friendly staff and a nice beach.

By on Jan 17, 2019

5
Everyone

Always excellent experience. I love the service and comfort.

By on Jan 15, 2019

The Ritz-Carlton, Cancun

Retorno del Rey No. 36, Cancun, QROO 77500