Great place great service
Outstanding. Its the best place in Cancun period
Nice hotel and I enjoy visiting but no follow up on “VIP Amenity” despite being Orbitz Platinum. It’s happened before too, not sure what the issue is.
Outstanding personal service.
Excellent stay!
Excellent customer service. Beautiful beach and very comfortable room. I appreciate the VIP Access benefits!
Love the Lady In Red program! Sarah the Lady in Red manager was so helpful to me I’m getting an issue resolved so fast I couldn’t believe it! The hotel seems even better now than when it was a Ritz Carlton.
No upgrade provided
Staff were exceptional and the room was nice and comfortable. I enjoyed hanging out on the balcony drinking coffee.
El mejor servicio de cancun, el hotel muy elegante y la comida deliciosa, un gran lugar para gustos refinados
Located in Zona Hotelera within a short walk of Luxury Avenue Shopping Mall, Kempinski Hotel Cancún is within a mile (2 km) of other popular sights such as Aquaworld. This 363-room resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 6 restaurants.
There are multiple options for onsite dining with 6 restaurants, including The Club Grill, which has pool views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7:00 AM to 11:30 AM.
Guests can expect to find free WiFi and 42-inch LCD TVs with cable channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include balconies or patios, iPod docks, and minibars.
Guests of Kempinski Hotel Cancún have access to a full-service spa, 2 outdoor pools, and a gym. There's limited parking, and an airport shuttle (available 24 hours) for USD 200 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this beach resort include a sauna, free WiFi in public areas, and a spa tub.
Great place great service
Outstanding. Its the best place in Cancun period
Dear jeffrey wiliam,Thank you for your rating. I am happy that you enjoyed your stay. Looking forward to welcoming you soon. Sincerely, Marisol Reyes Executive Offices
Dear Matthew,Thank you for taking the time to rate our property. We hope you enjoyed your stay. Looking forward to welcoming you back soon. Sincerely, Marisol Reyes Executive Offices.
Nice hotel and I enjoy visiting but no follow up on “VIP Amenity” despite being Orbitz Platinum. It’s happened before too, not sure what the issue is.
Dear Matthew,Thank you for your review. I am happy that you enjoyed your stay. Please know that we are reviewing our processes to ensure these incidents due not occur in the future. Looking forward to welcoming you soon. Sincerely, Marisol Reyes Executive Offices
Outstanding personal service.
Dear David A Miller,Thank you for your review, and I am pleased that our Colleagues were able to share their passion and warmth while serving you.Looking forward to welcoming you back.Sincerely,Aref SayeghGeneral Manager
Excellent stay!
Dear Matthew,Thank for having chosen our resort while in Cancun and I am thrilled your experience with us was excellent.Looking forward to welcoming you back soon.Sincerely,Aref SayeghGeneral Manager
Excellent customer service. Beautiful beach and very comfortable room. I appreciate the VIP Access benefits!
Dear Matthew,Thank you for your review.I am thrilled that you enjoyed our resort and our genuine and warm service. I am glad you were able to enjoy your VIP benefits.Looking forward to welcoming you back.Sincerely,Aref SayeghGeneral Manager
Dear Matthew,Thank you for your rating and choosing our resort while in Cancun,I am happy we were able to make your experience memorable.Looking forward to welcoming you back.Sincerely,Aref SayeghGeneral Manager
Love the Lady In Red program! Sarah the Lady in Red manager was so helpful to me I’m getting an issue resolved so fast I couldn’t believe it! The hotel seems even better now than when it was a Ritz Carlton.
Dear Matthew,Thank you for your review and your satisfaction with our iconic Lady in Red. They are our Ambassadors and I am happy that Sara was able to take care of your opportunity. Looking forward to welcoming you back.Sincerely,Aref SayeghGeneral Manager
No upgrade provided
Dear Matthew,Thank you for your rating and comments. I apologize sincerely for our front desk omission and spoke to them.Looking forward to regain your faith in our services.Sincerely,Aref SayeghGeneral Manager
Dear Yasser,Thank you very much for your recent visit. It is a pleasure to read from you and know that you enjoyed your experience with us. We look forward to welcoming you back soon.Sincerely,Executive Offices