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City Suites Cancun Aeropuerto Riviera

3.5 star property

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Photo gallery for City Suites Cancun Aeropuerto Riviera

Restaurant
Meeting facility
Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Sports facility
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Sm-47 M-01 L-1-22 U.p.e. Uc-05 Carr. Federal Cancu, Cancun, ROO, 77506
  • Place, Grand Outlet Riviera Maya
    ‪3 min walk‬
  • Place, Xoximilco
    ‪14 min walk‬
  • Place, Moon Palace Golf Club
    ‪1 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪14 min drive‬

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About the neighborhood

Cancun

City Suites Cancun Aeropuerto Riviera places you 7 mi (11.2 km) from Riviera Cancun Golf Resort and 11.3 mi (18.2 km) from Puerto Morelos Town Square. This 63-room, 3.5-star hotel has free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Go Grand Outlet Riviera Maya - 3 min walk - 0.2 miles
  • Grand Outlet Riviera Maya - 3 min walk - 0.2 miles
  • Xoximilco - 14 min walk - 0.8 miles
  • Moon Palace Golf Club - 1 min drive - 1.1 miles
  • Aquaworld - 26 min drive - 15.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬4 min drive
  • ‪The Grill - ‬7 min drive
  • ‪Lobby Bar - ‬6 min drive
  • ‪Boulangerie - ‬5 min drive
  • ‪Grand Central Buffet - ‬6 min drive

About this property

City Suites Cancun Aeropuerto Riviera

At City Suites Cancun Aeropuerto Riviera, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. Staff members are on hand to provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Kitchenettes, dining areas, and refrigerators are also available.
Recreational amenities at the hotel include an outdoor pool and a health club.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Books
  • Health club
  • Outdoor pool

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Biodegradable coffee stirrers available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Free bottled water
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
  • Check-in: 3:00 PM—-midnight
  • Check-out: 1 PM
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector and a smoke detector.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Frequently asked questions

Are free cancellation options available at City Suites Cancun Aeropuerto Riviera?

City Suites Cancun Aeropuerto Riviera provides free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

What can I see around City Suites Cancun Aeropuerto Riviera?

This hotel is located in Cancun and just steps from Grand Outlet Riviera Maya and Go Grand Outlet Riviera Maya. You'll also find Moon Palace Golf Club and Xoximilco within a short drive.

Will I be able to park at City Suites Cancun Aeropuerto Riviera?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does City Suites Cancun Aeropuerto Riviera feature a casino on the premises?

No, City Suites Cancun Aeropuerto Riviera doesn't have a casino.

Is there an indoor pool at City Suites Cancun Aeropuerto Riviera?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is City Suites Cancun Aeropuerto Riviera a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at City Suites Cancun Aeropuerto Riviera?

No, there isn't a spa tub at this hotel.

Does City Suites Cancun Aeropuerto Riviera feature a restaurant that includes a breakfast menu?

Yes, City Suites Cancun Aeropuerto Riviera serves free continental breakfast each morning from its restaurant.

Will City Suites Cancun Aeropuerto Riviera allow pets to stay free of charge?

No, pets and service animals aren't allowed at City Suites Cancun Aeropuerto Riviera.

Are there connecting rooms at City Suites Cancun Aeropuerto Riviera?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to City Suites Cancun Aeropuerto Riviera?

The closest major airport to City Suites Cancun Aeropuerto Riviera is Cancun Intl. Airport (CUN), which is 5.5 mi away (12 minutes by car).

Can I book a room with a balcony at City Suites Cancun Aeropuerto Riviera?

No, there aren't any guestrooms at City Suites Cancun Aeropuerto Riviera that offer a balcony.

City Suites Cancun Aeropuerto Riviera Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 347 out of 806 reviews
Rating 8 - Good. 167 out of 806 reviews
Rating 6 - Okay. 116 out of 806 reviews
Rating 4 - Poor. 70 out of 806 reviews
Rating 2 - Terrible. 106 out of 806 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

6/10 Okay

David

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Nice close to airport
Stayed 1 night in Jul 2025

4/10 Poor

Nancy

Disliked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Milutin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 1 night in Jun 2025

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

GUADALUPE

Stayed 1 night in Jun 2025

10/10 Excellent

Rolando Javier

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortable hotel

Vinimos a pasar la noche para irnos a la rivera maya, muy cómodo el hotel y bien ubicado
Stayed 1 night in May 2025

10/10 Excellent

AARON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding very nice place 👌

Stayed 2 nights in May 2025

6/10 Okay

Tiffany

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**1/2
Stayed 1 night in Apr 2025

2/10 Terrible

Glenda J

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE!!!! THIS HOTEL CHARGED ME FOR THREE ROOMS THAT I HAD TO PREPAY FOR VIA EXPEDIA, GOT TO THE HOTEL WITHIN 10 MINUTES OF BOOKING (AT MIDNIGHT) ONLY TO BE SENT AWAY BECAUSE THERE WERE NO ROOM AVAILABLE! THEY ARE REFUSING TO ISSUE A REFUND.
Stayed 1 night in Mar 2025

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe and comfortable will come back!
Stayed 5 nights in Dec 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Mykhailo

Stayed 1 night in Dec 2024

6/10 Okay

denisse

Traveled with family
Liked: Staff & service, property conditions & facilities
The breakfast was not as fresh as it was the last time we were there, the coffee was cold, there were dirty plates all over and the options were limited.
Stayed 1 night in Dec 2024

8/10 Good

Danyelle

Stayed 1 night in Nov 2024

10/10 Excellent

CAROLINA

Traveled with family
Liked: Amenities
Súper 👍 nice! El buffet delicioso.
Stayed 1 night in Oct 2024

8/10 Good

Ugo

Liked: Cleanliness, staff & service, property conditions & facilities
The swimming pool is nice and the shopping area very close to the hotel.
Stayed 1 night in Aug 2024

2/10 Terrible

Sharifa

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the WORST experience with this Marriott. I have stayed and many others and this is my third time in Mexico... I could not believe what I went through. They did not respond to me about the shuttle and once they did they asked me to leave the area where the shuttles usually go to get a shuttle, that never showed. I was then scammed by a cab driver because I'm not familiar with mexican cabs and they blamed me for it. Every other time I have been to Cancun airport, I made sure I had transportation, as I did this time and they ruined my trip.
Stayed 1 night in Aug 2024

10/10 Excellent

Raul, Doral

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cercano al aeropuerto y con un centro comercial al frente. Buena alternativa cuando estas en transito.
Stayed 1 night in Aug 2024

2/10 Terrible

Angelica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad service, under construction, bad maintenance

Stayed 1 night in Jul 2024

10/10 Excellent

Arnold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

It's amazing! We love the breakfast.. we love our room..
Stayed 1 night in Jul 2024

2/10 Terrible

Alfonso

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff could not find our reservation and advised us to call Expedia. They said that Expedia was overbooking them and that they had no more rooms available, so basically our problem. When I was on the phone with Expedia, the staff magically finally found our reservation, but you cannot check in early or check out late. They are very specific and will make you wait until exactly 3 o clock before they will start working on your check in. Even then, when we approached them at 3pm, they said it would be a few more minutes before they could help us. Their lobby is not air conditioned. You will wait in the hot and humid place listening to hammering and construction on the other side of the wall. When we got to the room, the toilet was gross, dirty. We asked the front desk twice to send someone to clean it and no one ever came. We were unable to use the toilet throughout our stay. The next morning I let them know no one ever cleaned and they said it was due to staff shortage because of the hurricane. I told them it would have been nice to know that from the beginning to figure out another solution rather than just be ignored. Also, when I went up to the front desk, the staff were chatting and joking, and only after standing there for a minute, will they stop and help you, making you feel like you are not worth their time. This was a terrible experience and I would not recommend to anyone. We would definitely NOT go back to this place.
Stayed 1 night in Jul 2024

2/10 Terrible

michael

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It’s a construction site. Marriott should be an ashamed of having this hotel open during the remodeling job. Also there is nothing around this hotel. You are in the middle of nowhere.
Stayed 1 night in Jul 2024

2/10 Terrible

feng

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk gets so busy that it takes two hours to get through and then put your on hold and or simply hung up
Stayed 1 night in Apr 2024

10/10 Excellent

MARIA D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Stayed 2 nights in Apr 2024

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