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Aparthotel

Hotel y Museo Casa Turquesa

4.0 star property

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Photo gallery for Hotel y Museo Casa Turquesa

On the beach, white sand, beach umbrellas, beach towels
Food and drink
Two Bedroom Ocean View | Living area | 42-inch flat-screen TV with satellite channels, TV
Lobby sitting area
Interior detail

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry

Explore the area

View in a map
Cancun, QROO
  • Place, Kukulcan Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, Marlin Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for King Bed Ocean View

King Bed Ocean View | Beach/ocean view

King Bed Ocean View

8.2 out of 10
Very good
(13 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Bed Ocean View

Double Bed Ocean View | Beach/ocean view

Double Bed Ocean View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment with Balcony and Ocean View

In-room safe, individually decorated, individually furnished

Apartment with Balcony and Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Ocean View with Pool

Two Bedroom Ocean View with Pool | In-room safe, individually decorated, individually furnished

Two Bedroom Ocean View with Pool

  • Ocean view
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds

View all photos for King Room with Garden View and Balcony

King Room with Garden View and Balcony | In-room safe, individually decorated, individually furnished

King Room with Garden View and Balcony

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft with Ocean View

In-room safe, individually decorated, individually furnished

Loft with Ocean View

  • Sleeps 2

View all photos for Suite with Ocean View

Private kitchen

Suite with Ocean View

  • Sleeps 5

View all photos for Suite with Ocean View

In-room safe, individually decorated, individually furnished

Suite with Ocean View

  • Sleeps 6

View all photos for Suite with Ocean View

In-room safe, individually decorated, individually furnished

Suite with Ocean View

  • Sleeps 6

View all photos for Suite with Garden View

In-room safe, individually decorated, individually furnished

Suite with Garden View

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2

View all photos for Two Bedroom Ocean View

Two Bedroom Ocean View | Living area | 42-inch flat-screen TV with satellite channels, TV

Two Bedroom Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Hotel Zone Beaches, Hotel y Museo Casa Turquesa is within a mile (2 km) of other popular sights such as La Isla Shopping Mall. This 30-room, 4-star aparthotel has a restaurant, an outdoor pool, and free in-room WiFi.
View more Aparthotels in CancunOpens in a new window

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.1 miles
  • Luxury Avenue Shopping Mall - 2 min walk - 0.1 miles
  • Hotel Zone Beaches - 5 min walk - 0.3 miles
  • Marlin Beach - 5 min walk - 0.3 miles
  • La Isla Shopping Mall - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪La Veranda - ‬8 min walk
  • ‪El Fish Fritanga - ‬9 min walk
  • ‪Club Bistro - ‬7 min walk
  • ‪Hacienda Sisal - ‬5 min walk
  • ‪Ilios Restaurant - ‬11 min walk

About this property

Hotel y Museo Casa Turquesa

Guests of Hotel y Museo Casa Turquesa enjoy features like an outdoor pool, free WiFi in public areas, and a library. Free parking is included with your stay. The front desk has multilingual staff that can help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this beach aparthotel include a terrace, a reception hall, and a porter/bellhop.
Each apartment is individually decorated and has an array of amenities, including a safe, a phone, and a wardrobe or closet. Guests can expect to find free WiFi and a 42-inch flat-screen TV with satellite channels. The bathroom offers a rainfall showerhead and hair dryers.
Recreational amenities at the aparthotel include an outdoor pool.

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Property amenities

Beach

  • On a white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Car recommended
  • Free self parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)

Restaurants on site

  • El Mirador
  • Pool Bar

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 350 to 600 for adults and MXN 320 to 580 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Library
  • Piano

Outdoor areas

  • Barbecue grill
  • Terrace

Laundry

  • Dry cleaning/laundry service

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near the ocean
  • On the waterfront

Things to do

  • Golfing nearby
  • Outdoor pool (guest access) nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 4 floors
  • Beaux Arts architecture
  • Built in 1991
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Gather used towels
Turn off the lights and return the keys

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 350 to 600 for adults, and MXN 320 to 580 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Casa Turquesa
Casa Turquesa Cancun
Casa Turquesa Hotel
Casa Turquesa Hotel Cancun
Casa Turquesa Hotel Tulum
Casa Turquesa Tulum
Casa Turquesa

Frequently asked questions

Is free cancellation available at Hotel y Museo Casa Turquesa?

Hotel y Museo Casa Turquesa offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel y Museo Casa Turquesa?

As of Apr 20, 2026, prices found for a 1-night stay for 2 adults at Hotel y Museo Casa Turquesa on Apr 21, 2026 start from $146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hotel y Museo Casa Turquesa?

This aparthotel is situated in Zona Hotelera within a short 16-minute walk of La Isla Shopping Mall and also 8 minutes on foot from Hotel Zone Beaches. You'll also find Delfines Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.

Does Hotel y Museo Casa Turquesa include a casino?

No, Hotel y Museo Casa Turquesa doesn't have a casino.

Is there an indoor pool at Hotel y Museo Casa Turquesa?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool.

Does Hotel y Museo Casa Turquesa feature a restaurant that includes a breakfast menu?

Yes, Hotel y Museo Casa Turquesa serves a cooked-to-order breakfast for a surcharge each morning at El Mirador.

Does Hotel y Museo Casa Turquesa allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel y Museo Casa Turquesa.

How far is the airport from Hotel y Museo Casa Turquesa?

The closest major airport to Hotel y Museo Casa Turquesa is Cancun Intl. Airport (CUN), which is 12.3 mi away (21 minutes by car).

Does Hotel y Museo Casa Turquesa have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Hotel y Museo Casa Turquesa.

Hotel y Museo Casa Turquesa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 484 out of 1180 reviews
Rating 8 - Good. 283 out of 1180 reviews
Rating 6 - Okay. 160 out of 1180 reviews
Rating 4 - Poor. 119 out of 1180 reviews
Rating 2 - Terrible. 134 out of 1180 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mimi kayla

Stayed 4 nights in Feb 2026

10/10 Excellent

Chavie

Stayed 3 nights in Feb 2026

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Needs some minor upgrades to the rooms
Stayed 6 nights in Jan 2026

10/10 Excellent

Aaron

Stayed 4 nights in Jan 2026

10/10 Excellent

Kate

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Diana

The toilet didn’t function fully; didn’t dispose of waste very well. The bed needed a blanket.
Stayed 1 night in Jan 2026

10/10 Excellent

Keith, Oak Creek

Liked: Cleanliness, amenities, property conditions & facilities
Those who know, KNOW ! This is an outstanding value for a super quiet , historic place . Think private , aging beach mansion and world class art gallery ! Friendliest staff , great little restaurant, a gem for sure ! Near everything and on the best beach in the world !
Stayed 3 nights in Jan 2026

8/10 Good

Yongqun

Stayed 1 night in Dec 2025

10/10 Excellent

Aaron

Stayed 3 nights in Dec 2025

6/10 Okay

Shayal

Nice hotel, great view and good area
Stayed 3 nights in Dec 2025

8/10 Good

Blanca

Traveled with partner
Liked: Cleanliness
The hotel is a little older but the location is great and the view from the room we had was spectacular. We could see the ocean from one side and the lagoon from the other.
Stayed 5 nights in Dec 2025

6/10 Okay

Xing

Traveled with group, Traveled with family
Disliked: Cleanliness
This is a very old hotel. The beach was nice, but the roaches were not fun at all. We found live ones and dead ones. There's no blanket in the room. We found that at 10pm, wasn't a very crazy time, but the phone in the room did not work, and we could find no one at the front desk. Luckily we were from New York, we spent the night with our winter jackets.
Stayed 5 nights in Dec 2025

4/10 Poor

Helen

Stayed 4 nights in Dec 2025

2/10 Terrible

Olufemi

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The photos on the listing are extremely misleading. The property is in a very poor state and appears to be badly neglected. Below are factual issues I personally observed in the room: • A complimentary water bottle that was already partially used • Toilet not cleaned, with brown residue around the rim • Sink taps and shower doors not cleaned • Cupboards with no handles • Mould and visible erosion on the bed frame • Heavy white limescale staining and rust in the bath and shower • Hot water only reached a temperature slightly above cold after running for at least 10 minutes; I had to wear slippers while showering • Outdoor bathtub/jacuzzi was heavily stained, rusted, and not functioning. It looked unused for years, and I would not have used it even if it were operational. From the back balcony, I could see other rooms’ jacuzzis in the same condition. • Room safe was rusting and had no working lock; this had to be requested from reception I asked to change rooms and even offered to downgrade from a garden-view room to a standard room, but was told no other rooms were available. Based on my experience, this property does not reflect its online photos or ratings. I strongly advise future guests to reconsider booking.
Stayed 2 nights in Dec 2025

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love this Hotel! Clean, location right on the beach, beautiful view from he time you wake to go to bed. The staff are the reason why I go there on and the hotel is beautiful. I love being able to swim the ocean and the pool with both being so accessible. The art collection in the hotel is fabulous. Such good people. Employees are what make business’s what they are, they’re the best. All the food I’ve eaten there has been good. Oh, and it’s not crowded. I believe there’s 38 rooms? So a boutique hotel. This is my fave on all my travels I’ve been on. ENJOY!
Stepping in the Hotel, gorgeous….
View from the hotel lobby.
Stairway down to restaurant.
My room.
Stayed 2 nights in Dec 2025

4/10 Poor

Freddy

Stayed 2 nights in Dec 2025

10/10 Excellent

JANET

Traveled with family
Liked: Cleanliness, room comfort
Excellent quiet location right next to one if the best parts of the beach.Beautiful hotel with art displays everywhere and friendly and helpful staff. The fixtures& decor are past their best and need a lot of money spent on them but the rest of the hotel makes up for this so it's not for you if you knit pick but I would use again with no doubts. Nice little pool, great breakfast, huge rooms. I recommend the garden rooms as you have direct access to the pool - you don't need a high level as you get the amazing views from the pool area.
Main foyer
Beds on the beach
Main foyer
Stayed 2 nights in Nov 2025

10/10 Excellent

Christopher, toronto

Stayed 2 nights in Nov 2025

4/10 Poor

Virginia

Disliked: Amenities, property conditions & facilities
The building is very old and it is neglected. The paint on the walls is pealing. The bathroom towels are old but cleaned. I wouldn’t go back.
Stayed 1 night in Nov 2025

10/10 Excellent

Santiago

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quite place just like I like it 👌
Stayed 2 nights in Nov 2025

10/10 Excellent

Larry Paul

Traveled with family
Disliked: Property conditions & facilities
The hotel is an older one built in 1991. At one time it must have been very nice (a tour guide told me that Arnold Schwarzenegger and other celebrities have stayed there) but in recent years it has been neglected and now is in need of a renovation. For example the key to my room also fit the adjoining room lock, the sliding glass door did not close well or lock, hot water was not always available, the hair dryer did not work, electrical receptacles were loose and did not have a trim cover, the room safe was only a small metal box not secured to anything, the outdoor hot tub was not usable and the exterior needs both cosmetic and building repairs. But the staff was excellent, the location right on the beach. And I would stay there again in spite of the shortcomings.
Stayed 8 nights in Nov 2025

10/10 Excellent

Santiago

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good Thanks
Stayed 2 nights in Nov 2025

6/10 Okay

Belochi

Traveled with family
Liked: Cleanliness
Calm stay
Stayed 7 nights in Oct 2025

4/10 Poor

James

I have stayed at this hotel for years, and the service and hotel in general have been declining. I came to Cancun to stay for 2 months, and the guys are the reception would not upgrade my room, give me an extended stay rate, and they gave me one of the worst rooms in the hotel. Considering this time of year the hotel is almost empty, that is really bad business. The restaurant is closed, elevator is still broken and you have to carry you own stuff up and down the stairs. Just really poor service tor the premium hotel rates they are still charging. I wouldn't suggest staying here.
Stayed 3 nights in Nov 2025

8/10 Good

musaad

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Oct 2025

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