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Recent guest reviews

The hotel was nice and clean and the rooms were very comfortable. Beautiful white sand beaches. The staff was awesome and made sure we had a great time. We would definitely go back.

My family and I had the greatest vacation at Panama Jacks!!! The accommodations, staff, entertainment, food, activities were fantastic. Such an “upbeat” wonderful Hotel to have a family vacation. All of us had a ball and plan on returning in the future

Everything about this place exceeded my expectations!

We liked that it was clean place good food good drinks, cons too many kids, dont serve alcohol until 11am, small pool, not much to do. Would recommend for a family with small kids because that seems to be the theme. The wait staff was great too!

resort is very clean, the staff are very nice. The food is great!

My only real disappointment was with the ocean view. I have stayed at several beach hotels and this was easily the worst ocean view so far. Yes, you could see the ocean from the balcony if you looks out at a 45 degree angle but the ocean wasn’t visible from the room unless you essentially stood against the sliding glass door and looked sideways. Calling this an ocean view room is bordering on deceitful. I am sure it is not intentional but that is my feel none the less.

All the people that work there are so nice, friendly and will make you feel like a celebrity, the food was delicious and drinks endless. The nightly shows were so cool and kept everyone entertained. The beach was so beautiful, clean and the sand is so fine, the ocean warm beautiful turquoise color. My family of four didn’t want to leave, kids had so much fun, will definitely go back to this resort. Perfect location!!

Love the closeness to the beach! And, the clean condition of the beach so you can actually enjoy it!

The beach is excellent--seaweed free and there is a sand island (with shallow water) between shore line and the deeper sea so it is safe for small kids to play with waves. The life guard on duty is very responsible as well. Food is about average. The entire ground is kept clean and I only saw one or two flies during the entire week at dinning areas. But the facility needs to advertise the guest room accurately. We booked two rooms and we asked for two double beds. But when we arrived to check-in, they said such rooms are not available. We ended up setting up the sofa as a second bed for one of the two big boys to sleep in the whole week. I am not saying they are cheating but they need to make the information accurate so that customers can make informed decisions. All in all, it was a good experience there...

The staff was extremely nice. We didn't like all the upcharges for some of the food and beverages.

The service is awesome. All the staffs are very polite and helpful. If you ask for directions, they will take you to the place instead of just point it to you. The food is very tasty and fresh. The buffet restaurant changes menu everyday. Kids club and pools are great for children. Highly recommended.

The staff was amazing!! The property was amazing!! I would stay here again!

Property is great for families. Staff was always very courteous and eager to please. There was also a full gym with free weights, which is rare for hotels. Lots of food options to choose from. The only downside I would say is that the hotel is due a renovation, as it was outdated.

There are a lot of activities but the fist day we didn't have guidance to show us around the property so we had to research events, indoor playground and where to eat by ourselves. Didn't feel as welcomed as wanted for the first day. We were sitting in the lobby for 2 hours to check-in and none of the staff walked up to offer drinks. I gave 4 stars because after finding out activities and restaurants it's not bad overall for those traveling with little ones.

Staff is always on the move, great location,good food,friendy staff. was there 11-23-19 to 11-30-19 great weather also

Loved the nightly shows, the bar tenders, the entertainment team was fantastic, the zumba dance class at 3 was ur favorite!!

We had a great time at Panama Jack, Cancun! Everyone was very friendly, and super helpful. Special shout out to Luis & Jenni of the activities staff.

The entire staff was awesome! Very willing to help. The only complaint I can say is the Real Club sales pitch. Felt like we were pressured and wasted 2 hours of our time.

Boulevard Kukulkan, Km. 11.5 Cancun QROO

Hotel highlights

  • Steps from Chac Mool Beach
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Zona Hotelera, Panama Jack Resorts Cancun All Inclusive is adjacent to Chac Mool Beach and within a mile (2 km) of other popular sights like La Isla Shopping Mall. This 458-room, 4-star property has 2 outdoor pools along with a full-service spa and a free water park.


Dining

Enjoy dining at Casa de Rosa, one of 7 onsite restaurants. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.


Rooms

The 458 rooms have an array of amenities, including free minibar items, balconies, and refrigerators. Guests can expect free WiFi and 55-inch plasma TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Coffee makers, free bottled water, and ceiling fans are other standard amenities.


Property features

Panama Jack Resorts Cancun All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. If you drive, take advantage of free valet parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a sauna.

Room options

Junior Suite Beachfront Infinity Swim Up

1 King Bed | Sleeps 3

Junior Suite, Ocean View

1 Double Bed and 1 King Bed | Sleeps 4

Junior Suite

1 King Bed and 1 Double Bed | Sleeps 4

Junior Suite, Oceanfront

1 King Bed and 2 Double Beds | Sleeps 4

Guest reviews for Panama Jack Resorts Cancun All Inclusive

Everyone (71) Couples (17) Family (31)
5
Family

The hotel was nice and clean and the rooms were very comfortable. Beautiful white sand beaches. The staff was awesome and made sure we had a great time. We would definitely go back.

By , from Iowa on Mar 22, 2020

Review comment responded on Mar 23, 2020

Dear E, Thank you for choosing us. Hope to host you again soon. Best regards.

5
Family with small children

My family and I had the greatest vacation at Panama Jacks!!! The accommodations, staff, entertainment, food, activities were fantastic. Such an “upbeat” wonderful Hotel to have a family vacation. All of us had a ball and plan on returning in the future

By , from Rockaway, NYC on Mar 8, 2020

Review comment responded on Mar 9, 2020

Dear K.O'Brien, Thank you for choosing us. It is delighting to read about this excellent experience you had during your stay with us. Would be a pleasure to welcome you back soon. Best regards.

5
Partner Couples

Everything about this place exceeded my expectations!

By on Feb 11, 2020

Review comment responded on Feb 12, 2020

Dear Guest, Thank you for sharing your comments with us. Glad we managed to exceed your expectations. Hope to host you again soon. Best regards.

4
Partner Couples

We liked that it was clean place good food good drinks, cons too many kids, dont serve alcohol until 11am, small pool, not much to do. Would recommend for a family with small kids because that seems to be the theme. The wait staff was great too!

By on Feb 8, 2020

Review comment responded on Feb 8, 2020

Dear Guest, Thank you for choosing us as your host for your recent vacation. We are glad you liked the service and food. Allow us to apologize for not fully meeting your expectations. Unfortunately, alcohol serving time is regulated by new state laws which we have to follow. I hope we get the chance of hosting you again. Best regards.

5
Family

resort is very clean, the staff are very nice. The food is great!

By on Jan 29, 2020

Review comment responded on Jan 31, 2020

Dear Guest, Thank you for choosing us. I hope to host you again soon. Best regards.

4
Everyone

By on Jan 17, 2020

Review comment responded on Jan 18, 2020

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

4
Partner Couples

My only real disappointment was with the ocean view. I have stayed at several beach hotels and this was easily the worst ocean view so far. Yes, you could see the ocean from the balcony if you looks out at a 45 degree angle but the ocean wasn’t visible from the room unless you essentially stood against the sliding glass door and looked sideways. Calling this an ocean view room is bordering on deceitful. I am sure it is not intentional but that is my feel none the less.

By , from Indiana on Jan 12, 2020

Review comment responded on Jan 13, 2020

Dear Tracy, It was our pleasure to welcome you during your recent visit to Cancun. I apologize for not exceeding your expectations with the view from your room and I hope this experience does not diminish your preference for Panama Jack Resorts. Best regards.

5
Family with small children

All the people that work there are so nice, friendly and will make you feel like a celebrity, the food was delicious and drinks endless. The nightly shows were so cool and kept everyone entertained. The beach was so beautiful, clean and the sand is so fine, the ocean warm beautiful turquoise color. My family of four didn’t want to leave, kids had so much fun, will definitely go back to this resort. Perfect location!!

By on Jan 11, 2020

Review comment responded on Jan 13, 2020

Dear Juan, I am glad we had the honor of hosting you during your recent visit to Cancun. Thank you for recognizing the work our associates put in towards making our guests feel welcomed, I am glad it made a positive impact on your stay. We hope you decide to stay with us again during your future visits. Best regards.

5
Family

Love the closeness to the beach! And, the clean condition of the beach so you can actually enjoy it!

By on Jan 3, 2020

Review comment responded on Jan 3, 2020

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

4
Family with small children

The beach is excellent--seaweed free and there is a sand island (with shallow water) between shore line and the deeper sea so it is safe for small kids to play with waves. The life guard on duty is very responsible as well. Food is about average. The entire ground is kept clean and I only saw one or two flies during the entire week at dinning areas. But the facility needs to advertise the guest room accurately. We booked two rooms and we asked for two double beds. But when we arrived to check-in, they said such rooms are not available. We ended up setting up the sofa as a second bed for one of the two big boys to sleep in the whole week. I am not saying they are cheating but they need to make the information accurate so that customers can make informed decisions. All in all, it was a good experience there...

By on Dec 31, 2019

Review comment responded on Dec 31, 2019

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

Panama Jack Resorts Cancun All Inclusive

Boulevard Kukulkan, Km. 11.5, Cancun, QROO 77500
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