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Recent guest reviews

Pool, staff

Hyatt Zilara had the most friendly and conscientious staff. Lots of daily activities and entertainment, excellent food, beautiful accommodations.

Very friendly and hospitable staff. All great amenities and restaurants.

Great property overall!

Everything about the property was great, from checkin till check-out, all the staff we're happy, professional and went above and beyond to make our stay perfect.

Very nice resort. Excellent service. Last night there ended up with food poisoning. Worst experience traveling with food poisoning.

Rooms were a little dated, but spacious, comfortable and amazing views. Food was outstanding, service was excellent.

We liked everything about this hotel, the beautiful beach, the clean ocean front room, food was excellent and staff very accommodating. Great entertainment every night. We will definitely come back.

I didnt like the food overall! Ni one was very helpful! Limited tv channles mostly spanish no movies.The roomservice menu was nasty and they got our order wrong, they have nothing for early check in even being a Hyatt memeber! They had no water sports or activities other then one pool table and a ping pong table. They repeatedly forced alcohol in our face even though we told them we didnt drink.The staff was very nice

The staff went out of their way to accommodate all our needs. Love this location.

My first time at Cancun and the hotel was fabulous! Staff was so courteous, food was excellent. Gym was very nice. I have no complaints whatsoever. I would definitely recommend Hyatt Zilara to my friends & family if they plan to visit Cancun.

Excellent service

The resort was beautiful and the staff was friendly and great

The entire resort, including the rooms, is extremely clean and well maintained The food and service at all of the restaurants is excellent. The staff is extraordinarily friendly and accommodating. I went to this resort specifically because it was advertised to have beach volleyball (on the orbitz website); there is no beach volleyball. I would have enjoyed having places to sit at the bar on the beach. It would also be nicer to have restrooms closer to the pool. Overall, it was a great experience.

The employees went above and beyond our expectations!

This was our first time in Cancun and we stayed at the Zilara. I cannot express how happy we were with this resort and the staff. We plan on going to Cancun again in the future and we’re afraid to stay at another resort based on the fact that the Zilara set the bar so high. Very very pleased

This was our second visit to the hotel. The staff at this hotel is very professional and attentive. Very clean and updated. Food and drinks are always great and we always feel welcome! We did have three issues this trip. It will more then like keep us going back next time. 1) We received an offer to upgrade our room. We accepted it. (I accepted it and was going to surprise my wife). When we arrived we did not receive the upgrade. Very disappointing. 2) The front desk made us reservations for dinner at the Asian Grille for two nights. The restaurant did not have either reservation - one night we had to wait two hours. 3) Do NOT use the Discova service for the airport. We did not have a ride to the airport on the way home and was (and continue to be) charged for it. Hotel refused to take it off our bill. Also, the bell station informed us we could use our credit card for a cab ride to get to the airport ($35 charge). We we go to the airport the cab driver did not have a credit card reader. I had to leave my wife as I searched the airport for an ATM to pay the cab driver. He was not very happy with me. We spend ALOT of additional money at this hotel and made sure to tip the staff whenever we could. This treatment should not happen.

It was exceptionally clean and staff was so pleasant. Spa service was Amazing!

Blvd Kukulcan Km 11.5 HZ Cancun QROO

Hotel highlights

  • Walking distance to Chac Mool Beach and La Isla Shopping Mall
  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, Hyatt Zilara Cancun - All Inclusive - Adults Only is within a 5-minute walk of Chac Mool Beach and within 15 minutes of other popular attractions like La Isla Shopping Mall. This 307-room, 4.5-star aparthotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 6 restaurants.


Dining

There are multiple options for onsite dining with 6 restaurants, including La Adelita Cantina, which specializes in Mexican cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Each apartment has an array of amenities, including free minibar items, a furnished balcony or patio, and a coffee maker. Guests can expect to find an LED TV with cable channels. Pillowtop beds sport premium bedding and pillow menus, and the bathroom offers a jetted tub, a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include free newspapers, a ceiling fan, and a laptop-compatible safe.


Property features

Guests of Hyatt Zilara Cancun - All Inclusive - Adults Only have access to a full-service spa, 2 outdoor pools, and karaoke. Free valet and self parking are available, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this adults-only aparthotel include a gym, a sauna, and free WiFi in public areas.

Room options

Ocean View Junior Suite King

1 King Bed | Sleeps 2

Junior Suite King

1 King Bed | Sleeps 2

Ocean Front Luxury Suite King

1 King Bed | Sleeps 2

Presidential Suite

1 King Bed | Sleeps 2

Guest reviews for Hyatt Zilara Cancun - All Inclusive - Adults Only

Everyone (32) Couples (32) Family (26)
5
Family Partner Couples

Pool, staff

By on Jun 28, 2022

Review comment responded on Jun 30, 2022

Hi Sharon! Thank you for your rating!

5
Family

Hyatt Zilara had the most friendly and conscientious staff. Lots of daily activities and entertainment, excellent food, beautiful accommodations.

By on Jun 25, 2022

Review comment responded on Jun 26, 2022

Thank you very much for your review!

5
Partner Couples

Very friendly and hospitable staff. All great amenities and restaurants.

By on May 10, 2022

Review comment responded on May 10, 2022

Thank you very much for your review!

4
Family

Great property overall!

By on May 8, 2022

Review comment responded on May 12, 2022

Thank you for your review!

5
Partner Couples

Everything about the property was great, from checkin till check-out, all the staff we're happy, professional and went above and beyond to make our stay perfect.

By on Apr 23, 2022

Review comment responded on May 6, 2022

We will relay your kind review to our team, thank you for sharing your kind comments!

4
Partner Couples

Very nice resort. Excellent service. Last night there ended up with food poisoning. Worst experience traveling with food poisoning.

By on Apr 21, 2022

Review comment responded on May 4, 2022

Thank you for sharing your review, we are truly sorry to read about this inconvenient, although, we work with the highest standards of hygiene and quality of products, we will keep working on improving to offer you the best of services.

5
Everyone

By on Mar 5, 2022

5
Partner Couples

Rooms were a little dated, but spacious, comfortable and amazing views. Food was outstanding, service was excellent.

By on Feb 27, 2022

Review comment responded on Mar 1, 2022

Thank you for your review! We appreciated your feedback greatly.

5
Everyone

By on Feb 21, 2022

5
Partner Couples

We liked everything about this hotel, the beautiful beach, the clean ocean front room, food was excellent and staff very accommodating. Great entertainment every night. We will definitely come back.

By on Feb 20, 2022

Review comment responded on Feb 21, 2022

We are more than happy to learn that your stay was a pleasant one! Thank you for sharing your review.

Hyatt Zilara Cancun - All Inclusive - Adults Only

Blvd Kukulcan Km 11.5 HZ, Cancun, QROO 77500
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