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Hyatt Zilara Cancun - All Inclusive - Adults Only

4.5 out of 5.0

Hyatt Zilara Cancun - All Inclusive - Adults Only

4.5 out of 5.0
Overview Reviews Amenities & Policies
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO
1-844-663-2269
4.6
out of 5
"Excellent!"
See all 183 reviews
Room cleanliness 4.5
Service & staff 4.5
Room comfort 4.5
Hotel condition 4.5

This hotel is most popular for:

  • Everyone
  • Couples
  • Family

Recent guest reviews

The staff were very accommodating. Ivan at the pool was top notch. Beautiful place!

Property was great. What I didn’t like is that 2 days into our stay they started construction They started in the reception area ,which was closed down Also, the room above us had construction going on —so banging noise from 10 to 5 They didn’t tell us when we checked in Neither did Orbitz. Couldn’t sit in the balcony What a shame. When I called them they said we could move to another room We were already settled in. Shame on ruining our vacation

Great hotel, big spa and swimming pool. Nice stuffs and service

Very nice staff, good food selection, helpful with accommodating gluten allergy! But need to add restroom near pool and keep bars open later

The property is getting a little old. The property needs some updating. Our room was not serviced on Thursday at all. No Irish Whiskey on the bar menu. The waiters in Spice and Pelicano's are great. Arturo Orlando and Brie were out standing. Ivan was very cordial and helpful at the pool. Some system of reservation for the pool lounges should be instituted.

This was our second time here and once again Hyatt Zilara didn’t fail us. We will absolutely be back!

Everything was amazing. We had a great vacation the room was amazing the view was also. The workers are great friendly and very helpful

Staff very helpful. Great pool side and beach service. Wish had more restaurant choices, but otherwise a great experience!

Staff was wonderful - Ivan, Ligia & Martin at the pool were so helpful and accommodating. Rented the 2 storey beach cabana for 3 of our days - best value. Rooms were kept very clean with service several times a day. Favorite restaurants were Spice, Pelicanos and Asiana. Disappointed in the mattress (too firm) and pillows were horrible (flat & hard). Pillow menu is a joke. No good mirror with lightning for makeup. Overall a very nice hotel.

This property was amazing, the rooms were very nice, the food was excellent and the service impeccable..

Would recommend and we will be going back. One of the best 5 stars in Cancún. Swim out rooms are fantastic.

Great relaxing atmosphere, but the food was not great.

This place has great rooms that are clean. The food is good and has a lot of variety. The portions are small so just order whatever you like. Food taste fresh. People are really friendly and do whatever to help you. I would go back in a heartbeat. Totally worth the money.

Loved the service and attention the staff provided! Also the property had delicious food and options to choose from! Disliked that we couldnt really go in the beach as much due to the wind snd waves.

The property was alright we did have an issue with the bed not being comfortable enough as well as them not having rooms available so they are the type of property who overbooked and then you have to wait for a room that you already paid so much money for. On top of that my fiancé left some expensive sunglasses on the desk when we were checking in and an hour later apparently no one had seen them. I do have to say though that all of the staff was very nice and if you are in the luxury suites they will take care of you very nicely if you’re separated from the actual hotel and near the outside of the building good luck getting help. The food also doesn’t have much flavor so being in Mexico we expected better Mexican cuisine, but it was just okay. We will definitely try the Omni next time.

Great location and awesome ocean view! Check-in and service was great, highly recommend this hotel.

Blvd Kukulcan Km 11.5 HZ Cancun QROO

Hotel highlights

  • Close to La Isla Shopping Mall and Cancun Interactive Aquarium
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, Hyatt Zilara Cancun - All Inclusive - Adults Only is within a mile (2 km) of popular sights such as La Isla Shopping Mall and Cancun Interactive Aquarium. This 307-room, 4.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 6 restaurants.


Dining

There are ample dining options with 6 onsite restaurants, including La Adelita Cantina, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

An LED TV comes with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and the bathroom offers a jetted tub, a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include free minibar items, a furnished balcony or patio, and a coffee maker.


Property features

Guests of Hyatt Zilara Cancun - All Inclusive - Adults Only have access to a full-service spa, 2 outdoor pools, and a 24-hour health club. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 165 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Junior Suite Double

Full 2 | Sleeps 4
from $389

Ocean View Junior Suite Double

Full 2 | Sleeps 4

Ocean View Swim Up Suite King

King 1 | Sleeps 2

Presidential Suite

King 1 | Sleeps 2

Ocean Front Luxury Suite King

King 1 | Sleeps 2

Guest reviews for Hyatt Zilara Cancun - All Inclusive - Adults Only

Everyone (86) Couples (77) Business (1) Family (13) Friends (7)
5
Families Friends

The staff were very accommodating. Ivan at the pool was top notch. Beautiful place!

By on Jun 14, 2019

Review comment responded on Jun 14, 2019

Dear Guest, Thank you for choosing us, and for sharing your comments. I am delighted to read that our associates made sure this becomes an excellent stay, highlighting Ivan. Hope to host you again soon. Best regards, Daniel R., General Manager

2
Everyone

By on Jun 13, 2019

Review comment responded on Jun 13, 2019

Dear Colin, Thank you for being our guest during your recent trip. I am very disappointed to read that we have not been able to meet your expectations during your recent visit. We would love to know the details of your stay, so we would appreciate if you would contact us through personal messages. Best regards, Daniel R., General Manager

3
Everyone

Property was great. What I didn’t like is that 2 days into our stay they started construction They started in the reception area ,which was closed down Also, the room above us had construction going on —so banging noise from 10 to 5 They didn’t tell us when we checked in Neither did Orbitz. Couldn’t sit in the balcony What a shame. When I called them they said we could move to another room We were already settled in. Shame on ruining our vacation

By on Jun 1, 2019

Review comment responded on Jun 1, 2019

Dear Guest, Thank you for staying with us, and for sharing your feedback. Although an apology won't change your experience, I would still like to sincerely offer it for the inconveniences caused by our Front Desk remodel. Unfortunately, the said remodeling was completely unexpected but inevitable. We did our best to minimize the impact on our guests, and I regret that we weren't able to do so in your case. We do hope this experience does not diminish your preference for Hyatt. Best regards, Daniel R., General Manager

5
Partner Couples

Great hotel, big spa and swimming pool. Nice stuffs and service

By on May 30, 2019

Review comment responded on May 31, 2019

Dear Guest, I am grateful to read your positive comments regarding your visit to Hyatt Zilara Cancun. Thank you for sharing the highlights of your trip like the great service provided by our associates. Hope to host you again soon. Best regards, Daniel R., General Manager

5
Partner Couples

Very nice staff, good food selection, helpful with accommodating gluten allergy! But need to add restroom near pool and keep bars open later

By on May 14, 2019

Review comment responded on May 14, 2019

Dear Guest, Thank you for sharing your feedback regarding your recent visit to Hyatt Zilara Cancun. I am glad you liked the food selection and service provided by our associates, but I regret not exceeding your expectations completely. Your comments have been shared with my Executive Committee and will be taken into consideration. Looking forward to your future visits. Best regards Daniel R., General Manager

4
Families Partner Couples Families

The property is getting a little old. The property needs some updating. Our room was not serviced on Thursday at all. No Irish Whiskey on the bar menu. The waiters in Spice and Pelicano's are great. Arturo Orlando and Brie were out standing. Ivan was very cordial and helpful at the pool. Some system of reservation for the pool lounges should be instituted.

By on May 12, 2019

Review comment responded on May 13, 2019

Dear Guest, It was our pleasure to host you here at Hyatt Zilara Cancun. I am sorry that we haven't been able to meet all of your expectations during your recent visit to our resort. We value your honest feedback and will follow up with our team. I am glad that our associates did manage to make a positive impact on your stay by providing you with an excellent stay, and I hope this becomes a factor when choosing a resort for your future stays in Cancun. Best regards, Daniel R., General Manager

5
Partner Couples

This was our second time here and once again Hyatt Zilara didn’t fail us. We will absolutely be back!

By on May 7, 2019

Review comment responded on May 7, 2019

Dear Sophia, It is always a pleasure to read that our guest return to our resort, and even bigger pleasure to know that we managed to exceed your expectations again. Will be an honor to host you again soon. Best regards, Daniel R., General Manager

5
Partner Couples

Everything was amazing. We had a great vacation the room was amazing the view was also. The workers are great friendly and very helpful

By on Apr 29, 2019

Review comment responded on May 2, 2019

Dear Guest, It is our pleasure to read about your recent experience at Hyatt Zilara Cancun. Our associates are here to provide our guests with unforgettable experiences, and I am glad their service made a positive impact on your stay. Hope to host you again soon. Best regards, Daniel R., General Manager

5
Partner Couples

Staff very helpful. Great pool side and beach service. Wish had more restaurant choices, but otherwise a great experience!

By on Apr 15, 2019

Review comment responded on Apr 15, 2019

Dear Guest, Thank you for staying with us, and for sharing your comments. We are delighted to read that our associates provided you with an excellent service, and that you enjoyed it. would be our pleasure to welcome you back during your future visits to Cancun. Best regards, Daniel R., General Manager

4
Families

Staff was wonderful - Ivan, Ligia & Martin at the pool were so helpful and accommodating. Rented the 2 storey beach cabana for 3 of our days - best value. Rooms were kept very clean with service several times a day. Favorite restaurants were Spice, Pelicanos and Asiana. Disappointed in the mattress (too firm) and pillows were horrible (flat & hard). Pillow menu is a joke. No good mirror with lightning for makeup. Overall a very nice hotel.

By , from Wichita KS on Apr 14, 2019

Review comment responded on Apr 15, 2019

Dear Cynthia, It was a pleasure to host you here at Hyatt Zilara Cancun. Thank you for your excellent comments regarding the food quality, room cleanliness and most important - service provided by our associates. Please accept my apologies for the inconveniences with bathroom facilities and the comfort of your bed. I assure you that your comments will be taken into consideration. We hope you decide to give us another chance of hosting you and providing you with an excellent experience you deserve. Best regards, Daniel R., General Manager

Hyatt Zilara Cancun - All Inclusive - Adults Only

Blvd Kukulcan Km 11.5 HZ, Cancun, QROO 77500