Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 2 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

Aerial view
5 bars/lounges, swim-up bar, poolside bar, beach bar
View from property
Coffee shop
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • La Isla Shopping Mall
    â€Ș13 min walk‬
  • Cancun Interactive Aquarium
    â€Ș16 min walk‬
  • Tortuga Beach
    â€Ș9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Ocean View Junior Suite Double

9.4 out of 10
Exceptional
(13 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 4

Ocean View Swim Up Suite King

8.8 out of 10
Excellent
(11 reviews)
  • 850 sq ft
  • Ocean view
  • Sleeps 2

Junior Suite Double

9.0 out of 10
Wonderful
(15 reviews)
  • 656 sq ft
  • Sleeps 4

Junior Suite King

9.0 out of 10
Wonderful
(17 reviews)
  • 656 sq ft
  • Sleeps 2

Ocean View Junior Suite King

9.0 out of 10
Wonderful
(56 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 2

Ocean Front Junior Suite Double

9.2 out of 10
Wonderful
(5 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 4

Ocean Front Junior Suite King

9.6 out of 10
Exceptional
(82 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 2

Ocean Front Luxury Suite King

9.2 out of 10
Wonderful
(16 reviews)
  • 764 sq ft
  • Ocean view
  • Sleeps 2

Presidential Suite

  • 1334 sq ft
  • Ocean view
  • Sleeps 2

You may also like

About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of La Isla Shopping Mall, Hyatt Zilara Cancun - Adults Only - All Inclusive is within a mile (2 km) of other popular sights such as Forum By The Sea Mall. This 307-room, 4.5-star property has 2 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • La Isla Shopping Mall - 13 min walk - 0.7 miles
  • Cancun Interactive Aquarium - 16 min walk - 0.9 miles
  • Cancun Convention Center - 5 min drive - 1.6 miles
  • Gaviota Azul Beach - 5 min drive - 1.8 miles
  • Tortuga Beach - 9 min drive - 3.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • â€ȘSnack Grand Park - ‬9 min walk
  • â€ȘEl Mirador - ‬9 min walk
  • â€ȘLobby Bar - ‬3 min walk
  • â€ȘBubba Gump Shrimp Co. - ‬2 min walk
  • â€ȘCafĂ© SolĂ© - ‬8 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Guests of Hyatt Zilara Cancun - Adults Only - All Inclusive have access to a full-service spa, 2 outdoor pools, and karaoke. If you plan to drive, free valet parking is available. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and securing valuables. Other amenities at this adults-only property include a gym, a sauna, and free WiFi in public areas.
LED TVs come with cable channels. Pillowtop beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Free minibar items, furnished balconies or patios, and coffee makers are also available.
2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Korean, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asiana
  • La Adelita Cantina
  • Maria Marie
  • Punta Vista
  • Spice

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Conference center (6,781 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Frequently asked questions

Can I book all-inclusive options at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Hyatt Zilara Cancun - Adults Only - All Inclusive has all inclusive rates that come with all meals and many onsite activities included. Activities include snorkeling, volleyball, and bartending classes.

Is a free cancellation option available at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Hyatt Zilara Cancun - Adults Only - All Inclusive provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

What is there to do around Hyatt Zilara Cancun - Adults Only - All Inclusive?

This property is situated in Zona Hotelera, just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Forum Beach within a short drive.

Is parking available on site at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Hyatt Zilara Cancun - Adults Only - All Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, body wraps, and hydrotherapy.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive include a casino at the property?

No, Hyatt Zilara Cancun - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

Is Hyatt Zilara Cancun - Adults Only - All Inclusive good for couples?

This adults-only all-inclusive property offers plenty of amenities for couples including a beach bar, 2 outdoor pools, and a beachfront restaurant.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hyatt Zilara Cancun - Adults Only - All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hyatt Zilara Cancun - Adults Only - All Inclusive.

Are there connecting rooms at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Hyatt Zilara Cancun - Adults Only - All Inclusive?

The closest major airport to Hyatt Zilara Cancun - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 13.2 mi away (21 minutes by car).

Are there rooms with balconies that I can book at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yes, every guestroom at Hyatt Zilara Cancun - Adults Only - All Inclusive comes with a furnished balcony with some featuring ocean or pool views.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive host weddings?

There are wedding services available at Hyatt Zilara Cancun - Adults Only - All Inclusive if that's in your vacation plans.

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1527 out of 1930 reviews
Rating 8 - Good. 256 out of 1930 reviews
Rating 6 - Okay. 78 out of 1930 reviews
Rating 4 - Poor. 33 out of 1930 reviews
Rating 2 - Terrible. 36 out of 1930 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, looking forward to my next stay after renovations!
Stayed 6 nights in Mar 2025

10/10 Excellent

Leidy Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, delicious food, amazing staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

Alexzandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEST RESORT EVER, staff was very helpful and I enjoyed the amenities!
Stayed 4 nights in Mar 2025

10/10 Excellent

Kenneth Henry Emmons

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Valerie

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Tricia

Stayed 5 nights in Mar 2025

10/10 Excellent

christa

Traveled with partner
Liked: Amenities
The beach was amazing and the service was top notch. The spa was also incredible!
Stayed 6 nights in Mar 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was wonderful! I love the large balconies that all had ocean views! And having all the accessible day beds around the pool and beach were our favourite!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best experience. It was hard to leave Mexico.Staff was very nice. Really enjoyed talking with Juan, he was a good resource. Everyone was very helpful
Stayed 4 nights in Mar 2025

8/10 Good

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

KYOUNG JU

Liked: Cleanliness, staff & service, property conditions & facilities
Great! A resort
Stayed 3 nights in Mar 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Nancy Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every employee we came in contact with was so helpful, kind, and ready to provide anything we could ever need. We had a wonderful, relaxing vacation. Great food, incredible service, lovely atmosphere.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best vacations I have ever been on. The staff is out of this world amazing! I can’t wait to go back after the renovations are done!!
Stayed 4 nights in Mar 2025

8/10 Good

Jennifer, Victorville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing and great location
Stayed 3 nights in Mar 2025

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no words good enough! It was amazing in all areas!
Stayed 4 nights in Mar 2025

8/10 Good

Angelica Ida Fiore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Xinyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Jacques

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food excellent Staff extremely nice & helpful Great rooms My guess is that after the 8 month renovation, it will be stunning.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ellen Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Hyatt Zilara! The staff is what makes this place special! They go above and beyond to say yes! The food was great, the views are amazing, pool and cabanas were awesome! We can’t wait until next year!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Myun Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Tammy L

Stayed 6 nights in Mar 2025

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great people and clean!
Stayed 6 nights in Mar 2025

2/10 Terrible

PAULO HENRIQUE

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Avaliação da estadia

Quarto cheirava mofo, e só nos atendiam mediante gorjetas. Fui trocado de quarto e fiquei duas horas sem quarto tendo que deixar minhas coisas na recepção. Muito caro pelo serviço oferecido.
Stayed 3 nights in Mar 2025

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, excellent food, wonderful service, and fabulous yoga and gym facilities.
Stayed 9 nights in Mar 2025