All personal is very professional and kindly I will return and advise all my friends to come this hotel
The best beach of Cancun we recommend the hotel
Had a great stay. These guys take great care of you.
The food was great. One of the best gyms I have ever experienced in a hotel. Only 1 ice maker working for beverages in the whole hotel. I had to walk all the way across the hotel and down 2 floors just to get ice. The timeshare people are annoying and rude! Jorge in Spice was an awesomer waiter! Manuel Herrera with night security was very professional and knowledgeable about the sea turtles coming ashore at night to lay eggs!
I took my wife here based on an Orbitz recommendation. My wife was completely blown away from the second the trip started! She shared so many photos from the trip and everyone was beyond impressed by the photos (which do zero justice!) let alone with our experience. Just going to say I am only upset I didn’t find The Den sooner. Ernesto and Antonio are magicians and completely changed our experience with craft drinks. We will be back.
Beautiful resort, awesome staff and service, super clean and they go extra mile in service. Food was exceptional and drinks were as well. Great entertainment as well. Room was as great as in the photos, I would def go back. Only negative was the spa was not all inclusive. It was reasonable though and top notch services.
Our stay was absolutely AMAZING! Paulina was great at helping set up my husband’s birthday surprise beforehand in the room, it was an easy and stress free process! All the food options were top notch, nothing I ate was less than a 8/10! 24 hour room service was a PLUS! The sand was soft, the beach was clean! They had security at all the entrance points, which made us feel safe. The views from our room were breathtaking! Def a lot of activities to do as well, if you wanted to. The gym was by far the BEST hotel gym we have ever seen and used, the equipment were great! The spa was AMAZING! The massage and facial were a 10/10! And the staff were professional, helpful, and super nice! I def recommend this resort, 20/10, and we hope to come back in the future!
Zilara is a beautiful property with lovely staff.
wow... what a great place best service and best 5 star vacation ive ever had....
I would definite stay again. The rooms were better than the pics
This was a second time at the Hyatt Zilara and I was just as pleased. The hotel is very clean and welcoming. The entire staff is very friendly and accommodating. The restaurants on the resorts are good, especially Punta Vista however, the room service menu options could be better but other than that I don’t have any complaints. The spa also provides a great massage. I would definitely stay at this hotel again.
This resort is luxurious and definitely upscale, the service is impeccable and the staff is extremely nice and helpful. The ocean is rough most of the time, the waves make it very uncomfortable even to enter the ocean, so forget about swimming. Other than that it is definitely a resort to visit at least once.
Felix and Noe were both beyond exceptional. This was a 5 star resort. The staff were so accommodating and kind. Truly a great time!
Friendly staff
Located in Zona Hotelera within a short walk of La Isla Shopping Mall, Hyatt Zilara Cancun - Adults Only - All Inclusive is within a mile (2 km) of other popular sights such as Forum By The Sea Mall. This 307-room, 4.5-star aparthotel has 2 outdoor pools along with a full-service spa and 6 restaurants.
There are multiple options for onsite dining with 6 restaurants, including La Adelita Cantina, which specializes in Mexican cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
Each apartment has an array of amenities, including free minibar items, a furnished balcony or patio, and a coffee maker. Guests can expect to find an LED TV with cable channels. Pillowtop beds sport premium bedding and pillow menus, and the bathroom offers a jetted tub, a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include free newspapers, a ceiling fan, and a laptop-compatible safe.
Guests of Hyatt Zilara Cancun - Adults Only - All Inclusive have access to a full-service spa, 2 outdoor pools, and karaoke. Free valet and self parking are available, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and securing valuables. Other amenities at this adults-only aparthotel include a gym, a sauna, and free WiFi in public areas.
All personal is very professional and kindly I will return and advise all my friends to come this hotel
The best beach of Cancun we recommend the hotel
Dear Maridyaxis,On behalf of the entire Team, thank you very much for your positive review and comments, it was a pleasure being your host! Come back soon!
Had a great stay. These guys take great care of you.
Dear Sylvester, thank you very much for staying with us!
Dear Celeste, thank you for your rating!
The food was great. One of the best gyms I have ever experienced in a hotel. Only 1 ice maker working for beverages in the whole hotel. I had to walk all the way across the hotel and down 2 floors just to get ice. The timeshare people are annoying and rude! Jorge in Spice was an awesomer waiter! Manuel Herrera with night security was very professional and knowledgeable about the sea turtles coming ashore at night to lay eggs!
Dear Nathaniel, thank you very much for your comments, positive and constructive, it's a great joy to know the Team did their best to make you feel at home. I truly appreciate your feedback regarding the availability of ice machines and the costumer service by The Playa Collection staff, be confident that your remarks will be discussed.
I took my wife here based on an Orbitz recommendation. My wife was completely blown away from the second the trip started! She shared so many photos from the trip and everyone was beyond impressed by the photos (which do zero justice!) let alone with our experience. Just going to say I am only upset I didn’t find The Den sooner. Ernesto and Antonio are magicians and completely changed our experience with craft drinks. We will be back.
Dear Jerry, I am thrilled to know that you had a great experience at our beautiful resort. Thank you for sharing your review!
Beautiful resort, awesome staff and service, super clean and they go extra mile in service. Food was exceptional and drinks were as well. Great entertainment as well. Room was as great as in the photos, I would def go back. Only negative was the spa was not all inclusive. It was reasonable though and top notch services.
Dear Bradley, thank you very much for your great review, it's a pleasure to know your stay was satisfactory and you very much enjoyed it. I appreciate your feedback as well and you can rest assure it will be taking in consideration for future enhancements in our hotel.We hope we can host you again very soon!
Our stay was absolutely AMAZING! Paulina was great at helping set up my husband’s birthday surprise beforehand in the room, it was an easy and stress free process! All the food options were top notch, nothing I ate was less than a 8/10! 24 hour room service was a PLUS! The sand was soft, the beach was clean! They had security at all the entrance points, which made us feel safe. The views from our room were breathtaking! Def a lot of activities to do as well, if you wanted to. The gym was by far the BEST hotel gym we have ever seen and used, the equipment were great! The spa was AMAZING! The massage and facial were a 10/10! And the staff were professional, helpful, and super nice! I def recommend this resort, 20/10, and we hope to come back in the future!
Dear Alejandra, thank you for choosing as host on this occasion, for us was a real honor pamper you a shake are of every need you had. We hope we can welcome you back soon!
Dear Heath, thank you for staying with us!
Zilara is a beautiful property with lovely staff.
Dear Audrey, thank you very much for staying with us!
Dear Maria,Thank you for your positive review! It is our pleasure to know that you fully enjoy every aspect of our stay and are looking forward to coming back. We'll be glad to be your host on a future occasion.