It’s a beautiful place some of the best restaurants and bars. The staff there is amazing always helpful and nice. The only thing is that is a bit quiet after 4 there is really no music or and the atmosphere chill, it would be nice is there would be a little more entertainment atmosphere with music in both pools or at least let you put music with a wireless speaker but they don’t like that and tell you to turn it off besides that it’s a great place recommended if all you are looking for is to relax and not party.
Staff were friendly and the food was delicious. The grounds were clean and beautiful. The evening shows were excellent.
Everything was perfect! From check-in to check out everyone was lovely. Brian at the outdoor entertainment area was amazing! Manuel at check in was so welcoming. Rosie at the spa made our experience unforgettable. Can’t wait to come back here.
I love this resort. It was clean, the staff was amazing and attentive. The food was delicious too. I would definitely go back again. The only thing I didn’t like is the music. I just wish they played more upbeat hip hop, reggaeton music to dance too. But overall fantastic resort with a beautiful view.
Staff were friendly and eager to assist
Good
The food and service here were amazing. I have stayed at many resorts and this was by Jone of the best. Jonathan,Xochitl, Zoe and Hilda at the spa were great and Jose and Zenaida at the Casa del Cafe could not have been nice and given better service. All of the staff was extremely friendly and always asked if everything was ok and if we were happy. I would highly recommend this resort. The only thing I would say is that if you book some type of service online (spa cabana, etc) , make sure that it is actually booked when you get there. I booked a spa service, cabana and birthday cake online and when I got to the resort, none of it was in the system even though I received an email stating it was confirmed. Otherwise no complaints at all.
We had the most amazing time even with covid going on the hotel made us feel safe and very welcoming!! Ivan was our waiter at the pool and he was the best. He made sure we had everything we needed even before we needed it.
Had a wonderful time . . Will recommend to anyone. Excellent!
A must stay place Food, service and the environment was awesome. I recommend
We enjoyed this vacation during these times, the staff and the property were clean and safe.
The staff was always cleaning They were very very helpful They went out of their way I've never been somewhere that everyone was caring about your stay.
They cleaned the hotel all day long. Also the 24 hour and coffee shop was excellent.
Staff was very nice & accomodating, facility was very well kept & clean. Could have used another hot tub
The pictures are NOT accurate! Booked it based on great pictures, regretted it immediately upon check in. Left the next morning for a nicer hotel. I do NOT recommend!
We were upgraded to better view and amenities. Staff was attentive fast and friendly
The hotel was excellent, the service, the food, the room, I really choose this as the hotel I’m staying every time I visit can cun. Every single person in the hotel staff was the best. And the extra perfection, the coffee shop with baked goods all day. Mmmm
I loved everything about this hotel but the views were the most amazing thing of the hotel, I been to other hotel in Cancun but this hotel wins with the views 😍😍😍😍
Located in Zona Hotelera within a 5-minute walk of Chac Mool Beach, Hyatt Zilara Cancun - All Inclusive - Adults Only is within a mile (2 km) of other popular attractions like La Isla Shopping Mall. This 307-room, 4.5-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 6 restaurants.
There are multiple options for onsite dining with 6 restaurants, including La Adelita Cantina, which specializes in Mexican cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
The 307 rooms have an array of amenities, including free minibar items, furnished balconies or patios, and coffee makers. LED TVs come with cable channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include free newspapers, ceiling fans, and laptop-compatible safes.
Guests of Hyatt Zilara Cancun - All Inclusive - Adults Only have access to a full-service spa, 2 outdoor pools, and karaoke. You can take advantage of free valet parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this adults-only property include a health club, a spa tub, and a sauna.
It’s a beautiful place some of the best restaurants and bars. The staff there is amazing always helpful and nice. The only thing is that is a bit quiet after 4 there is really no music or and the atmosphere chill, it would be nice is there would be a little more entertainment atmosphere with music in both pools or at least let you put music with a wireless speaker but they don’t like that and tell you to turn it off besides that it’s a great place recommended if all you are looking for is to relax and not party.
Staff were friendly and the food was delicious. The grounds were clean and beautiful. The evening shows were excellent.
Thank you for your visit! We appreciate your feedback!
Everything was perfect! From check-in to check out everyone was lovely. Brian at the outdoor entertainment area was amazing! Manuel at check in was so welcoming. Rosie at the spa made our experience unforgettable. Can’t wait to come back here.
Thank you for your visit. We appreciate your feedback!
I love this resort. It was clean, the staff was amazing and attentive. The food was delicious too. I would definitely go back again. The only thing I didn’t like is the music. I just wish they played more upbeat hip hop, reggaeton music to dance too. But overall fantastic resort with a beautiful view.
Thank you for your visit. We appreciate your feedback!
Thank you for your visit, we appreciate your feedback!
Staff were friendly and eager to assist
Thank you for your visit! We appreciate your feedback!
Good
Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.
The food and service here were amazing. I have stayed at many resorts and this was by Jone of the best. Jonathan,Xochitl, Zoe and Hilda at the spa were great and Jose and Zenaida at the Casa del Cafe could not have been nice and given better service. All of the staff was extremely friendly and always asked if everything was ok and if we were happy. I would highly recommend this resort. The only thing I would say is that if you book some type of service online (spa cabana, etc) , make sure that it is actually booked when you get there. I booked a spa service, cabana and birthday cake online and when I got to the resort, none of it was in the system even though I received an email stating it was confirmed. Otherwise no complaints at all.
Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.
We had the most amazing time even with covid going on the hotel made us feel safe and very welcoming!! Ivan was our waiter at the pool and he was the best. He made sure we had everything we needed even before we needed it.
Dear Guest, Thank you for your delightful review. We are thrilled to have been your hotel of choice for your recent trip to Cancun. We are so glad that the service was up to your standards! Be rest assured we will relay your great comments and recognition to Ivan. We hope to have the pleasure of welcoming you back soon. Best regards.
Had a wonderful time . . Will recommend to anyone. Excellent!
Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.
Thank you for your visit! We appreciate your feedback!