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Recent guest reviews

Beatiful facility view of the beach, multiple swim, spot , nice staffs. jacuzzi could be a cleaner as there were still dirt when we turned filled it with water. Hammock gotten loose. All inclusive has three restaurants The Asean was just fair. The Spice was indoor and good if you want to avoid the heat for breakfast. But the Pelican is outdoor and the Sunday after Friday it was nice an cool still and you can eat breakfast while enjoying the beautiful clear blue water of the ocean and the sound of the wave wiht Mexican music in the background. Fruit plate and green juice was good.

Toilet wouldn’t stop running. No hot water in the shower after the second day. They had to move us to another room. They never got our food order correct.

The adults only was nice. Food was fabulous and drinks were plentiful. Top shelf alcohol very abundant. Staff was super friendly. Try the spa and a massage, you won't be disappointed.

The staff is amazing and so friendly. The food is second to none, top shelf drinks, great entertainment in the evenings, Pilates classes and the gym are wonderful. My main complaint, and it a big complaint, because it’s why we book at this resort year after year, is that the pool was not heated and it’s difficult to enjoy a beach vacation if it’s too cold to get in the water. We were given half answers on why the pool was not heated, when it would be fixed, etc. We were told that it was also not heated the week prior and I can’t imagine it takes two weeks to fix a heater. It made us wonder if the heat being off was a cost saving measure.

This was our third time at this resort, and it never disappoints. The place is always clean, food is excellent, staff is very friendly, and pool is awesome.

We had a great time at Hyatt Zilara Cancun. The property and rooms were beautiful, and the staff was exceptional; friendly and ever-present. Food was good. Our favorite was Pelicanos. We had an ocean view room and the view was spectacular. The pool was fantastic and, unlike many Cancun resorts I've been to, finding chairs was never a problem. One note, which could be good or bad depending on your perspective, is that the dress code at dinner is not enforced AT ALL. Anything goes, basically. This would probably be very good for those who enjoy a more relaxed vibe. I tend to like things a little dressier, and also, had we known it was so relaxed, we probably would have packed differently, bringing more casual clothes for a couple of the nights. But overall, a great resort and I would return.

Great view from Every room! Very clean. Looking forward to returning Soon!

Overall everything was great! The only thing I would say need a bit more improvement is the food in the restaurants.

The service staff could not have been better. Book the spa on your first day. It will set the tone for your entire vacation. The massive pool has lively activity at one end and peace and tranquility at the other, so you can find your spot. Order the grouper at Pelicanos. Take a nap in the hammock. The only (minor) problem was the placement of the AC vent blowing directly over the bed, making for some chilly nights. I had a wonderful time!

Excellent hotel Hospitality service, food are taste good, cleaned room, very luxury lobby and safety.

This resort is amazing. The staff is super friendly and cater to your needs. The food is so good and made fresh daily. The water activities are fun. Erick Shanta & Veronica make the pool area fun. They are all amazing and my wife and I became great friends with them. We met so many amazing people from all over the world here and we all became great friends. Everyone was so polite and very nice. The beach was very clean and maintained well. The pool was cleaned every morning and kept clean. Servers came around the pool to take your drink orders and they came around often. They ONLY thing I DID NOT like about this resort was .... leaving. I wish I could stay there forever. Hyatt Zilara... I’ll be back very soon

There was always somethung to do. Activities galore.

Costumer service was great. Staff was extremely nice and helpful. All food was fresh and tasty

I wanted to love it, I only liked it. Staff was unbelievably accommodating and went out of their way to service you. The room are large and the two person jacuzzi is a relaxing touch. Two person shower is also nice (one side with rain fall head with jets, the other handheld). Food and drinks are presented well, but taste is just mediocre. Call drinks, but not top shelf. Pelicano (at the pool/beach) had a good catch of the day and grilled grouper was very good. Watch out for the welcome gift....beach bag and cheap straw hat...they try to sell you on the Hyatt Club. The beach is wide and location is good. 15 minutes from airport. Turquesa at the Hyatt Ziva is much better.

Blvd Kukulcan Km 11.5 HZ Cancun QROO

Hotel highlights

  • Walking distance to Chac Mool Beach
  • Free WiFi in public areas
  • Free valet parking
  • Onsite dining

Located in Zona Hotelera within a 5-minute walk of Chac Mool Beach, Hyatt Zilara Cancun - All Inclusive - Adults Only is within a mile (2 km) of other popular attractions like La Isla Shopping Mall. This 307-room, 4.5-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 6 restaurants.


Dining

There are multiple options for onsite dining with 6 restaurants, including La Adelita Cantina, which specializes in Mexican cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 307 rooms have an array of amenities, including free minibar items, furnished balconies or patios, and coffee makers. LED TVs come with cable channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include free newspapers, free bottled water, and ceiling fans.


Property features

Guests of Hyatt Zilara Cancun - All Inclusive - Adults Only have access to a full-service spa, 2 outdoor pools, and karaoke. You can take advantage of free valet parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this adults-only property include a 24-hour health club, a spa tub, and a sauna.

Room options

Ocean View Junior Suite King

1 King Bed | Sleeps 2

Junior Suite King

1 King Bed | Sleeps 2

Ocean Front Luxury Suite King

1 King Bed | Sleeps 2

Presidential Suite

1 King Bed | Sleeps 2

Guest reviews for Hyatt Zilara Cancun - All Inclusive - Adults Only

Everyone (81) Couples (22) Family (17)
4
Family

Beatiful facility view of the beach, multiple swim, spot , nice staffs. jacuzzi could be a cleaner as there were still dirt when we turned filled it with water. Hammock gotten loose. All inclusive has three restaurants The Asean was just fair. The Spice was indoor and good if you want to avoid the heat for breakfast. But the Pelican is outdoor and the Sunday after Friday it was nice an cool still and you can eat breakfast while enjoying the beautiful clear blue water of the ocean and the sound of the wave wiht Mexican music in the background. Fruit plate and green juice was good.

By , from Houston on Jul 5, 2020

Review comment responded on Jul 6, 2020

Dear Dustin, It was our pleasure to host you here at Hyatt Zilara Cancun. We are delighted to read that your stay was a enjoyable experience overall, and are grateful to receive your positive comments regarding our facilities, associates and the food offerings. Hope we get the chance of hosting you again soon. Best regards,

1
Everyone

Toilet wouldn’t stop running. No hot water in the shower after the second day. They had to move us to another room. They never got our food order correct.

By on Mar 15, 2020

Review comment responded on Mar 17, 2020

Dear Guest, We are sorry that we weren't able to meet your expectations during your recent stay, mainly due to the unexpected room issues. Best regards.

5
Friends

The adults only was nice. Food was fabulous and drinks were plentiful. Top shelf alcohol very abundant. Staff was super friendly. Try the spa and a massage, you won't be disappointed.

By on Feb 11, 2020

Review comment responded on Feb 11, 2020

Dear Guest, It was a pleasure to host you here in Hyatt Zilara Cancun. I am glad our associates managed to exceed your expectations, and you liked the food and spa. Looking forward to your future visits. Best regards.

4
Family Partner Couples Friends Family

The staff is amazing and so friendly. The food is second to none, top shelf drinks, great entertainment in the evenings, Pilates classes and the gym are wonderful. My main complaint, and it a big complaint, because it’s why we book at this resort year after year, is that the pool was not heated and it’s difficult to enjoy a beach vacation if it’s too cold to get in the water. We were given half answers on why the pool was not heated, when it would be fixed, etc. We were told that it was also not heated the week prior and I can’t imagine it takes two weeks to fix a heater. It made us wonder if the heat being off was a cost saving measure.

By on Feb 9, 2020

Review comment responded on Feb 10, 2020

Dear Guest, Thank you for choosing Hyatt Zilara Cancun. We are glad you enjoyed the service and the food during your stay. I apologize for the inconvenience caused by the unexpected failure of our heating recovery system. I am pleased to inform you that it is up and running now. Best regards.

5
Family

This was our third time at this resort, and it never disappoints. The place is always clean, food is excellent, staff is very friendly, and pool is awesome.

By , from Traverse City, MI on Jan 16, 2020

Review comment responded on Jan 17, 2020

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

5
Family

We had a great time at Hyatt Zilara Cancun. The property and rooms were beautiful, and the staff was exceptional; friendly and ever-present. Food was good. Our favorite was Pelicanos. We had an ocean view room and the view was spectacular. The pool was fantastic and, unlike many Cancun resorts I've been to, finding chairs was never a problem. One note, which could be good or bad depending on your perspective, is that the dress code at dinner is not enforced AT ALL. Anything goes, basically. This would probably be very good for those who enjoy a more relaxed vibe. I tend to like things a little dressier, and also, had we known it was so relaxed, we probably would have packed differently, bringing more casual clothes for a couple of the nights. But overall, a great resort and I would return.

By , from St. Louis, MO on Jan 10, 2020

Review comment responded on Jan 13, 2020

Dear jdhojnacki, Thank you for choosing us. Hope to host you again soon. Best regards.

5
Everyone

By on Jan 5, 2020

Review comment responded on Jan 6, 2020

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

5
Everyone

By on Dec 29, 2019

Review comment responded on Dec 29, 2019

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

5
Partner Couples

Great view from Every room! Very clean. Looking forward to returning Soon!

By on Nov 22, 2019

Review comment responded on Nov 23, 2019

Dear Guest, Thank you for choosing Hyatt Zilara Cancun. Hope to host you again soon. Best regards.

4
Partner Couples

Overall everything was great! The only thing I would say need a bit more improvement is the food in the restaurants.

By , from WI on Nov 2, 2019

Review comment responded on Nov 4, 2019

Dear Janet, Thanks for choosing to stay with us at Hyatt Zilara Cancun. We appreciate that you took the time to share the comments regarding your stay. We appreciate your honest feedback about the areas of improvement that you encountered. Our Executive Chef has been advised and will look into it. We hope to have the chance to welcome you in the future, to provide you with a better experience. Best Regards.

Hyatt Zilara Cancun - All Inclusive - Adults Only

Blvd Kukulcan Km 11.5 HZ, Cancun, QROO 77500
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