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Recent guest reviews

It’s a beautiful place some of the best restaurants and bars. The staff there is amazing always helpful and nice. The only thing is that is a bit quiet after 4 there is really no music or and the atmosphere chill, it would be nice is there would be a little more entertainment atmosphere with music in both pools or at least let you put music with a wireless speaker but they don’t like that and tell you to turn it off besides that it’s a great place recommended if all you are looking for is to relax and not party.

Staff were friendly and the food was delicious. The grounds were clean and beautiful. The evening shows were excellent.

Everything was perfect! From check-in to check out everyone was lovely. Brian at the outdoor entertainment area was amazing! Manuel at check in was so welcoming. Rosie at the spa made our experience unforgettable. Can’t wait to come back here.

I love this resort. It was clean, the staff was amazing and attentive. The food was delicious too. I would definitely go back again. The only thing I didn’t like is the music. I just wish they played more upbeat hip hop, reggaeton music to dance too. But overall fantastic resort with a beautiful view.

Staff were friendly and eager to assist

Good

The food and service here were amazing. I have stayed at many resorts and this was by Jone of the best. Jonathan,Xochitl, Zoe and Hilda at the spa were great and Jose and Zenaida at the Casa del Cafe could not have been nice and given better service. All of the staff was extremely friendly and always asked if everything was ok and if we were happy. I would highly recommend this resort. The only thing I would say is that if you book some type of service online (spa cabana, etc) , make sure that it is actually booked when you get there. I booked a spa service, cabana and birthday cake online and when I got to the resort, none of it was in the system even though I received an email stating it was confirmed. Otherwise no complaints at all.

We had the most amazing time even with covid going on the hotel made us feel safe and very welcoming!! Ivan was our waiter at the pool and he was the best. He made sure we had everything we needed even before we needed it.

Had a wonderful time . . Will recommend to anyone. Excellent!

A must stay place Food, service and the environment was awesome. I recommend

We enjoyed this vacation during these times, the staff and the property were clean and safe.

The staff was always cleaning They were very very helpful They went out of their way I've never been somewhere that everyone was caring about your stay.

They cleaned the hotel all day long. Also the 24 hour and coffee shop was excellent.

Staff was very nice & accomodating, facility was very well kept & clean. Could have used another hot tub

The pictures are NOT accurate! Booked it based on great pictures, regretted it immediately upon check in. Left the next morning for a nicer hotel. I do NOT recommend!

We were upgraded to better view and amenities. Staff was attentive fast and friendly

The hotel was excellent, the service, the food, the room, I really choose this as the hotel I’m staying every time I visit can cun. Every single person in the hotel staff was the best. And the extra perfection, the coffee shop with baked goods all day. Mmmm

I loved everything about this hotel but the views were the most amazing thing of the hotel, I been to other hotel in Cancun but this hotel wins with the views 😍😍😍😍

Blvd Kukulcan Km 11.5 HZ Cancun QROO

Hotel highlights

  • Walking distance to Chac Mool Beach
  • Free WiFi in public areas
  • Free valet parking
  • Onsite dining

Located in Zona Hotelera within a 5-minute walk of Chac Mool Beach, Hyatt Zilara Cancun - All Inclusive - Adults Only is within a mile (2 km) of other popular attractions like La Isla Shopping Mall. This 307-room, 4.5-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 6 restaurants.


Dining

There are multiple options for onsite dining with 6 restaurants, including La Adelita Cantina, which specializes in Mexican cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 307 rooms have an array of amenities, including free minibar items, furnished balconies or patios, and coffee makers. LED TVs come with cable channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include free newspapers, ceiling fans, and laptop-compatible safes.


Property features

Guests of Hyatt Zilara Cancun - All Inclusive - Adults Only have access to a full-service spa, 2 outdoor pools, and karaoke. You can take advantage of free valet parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this adults-only property include a health club, a spa tub, and a sauna.

Room options

Ocean View Junior Suite King

1 King Bed | Sleeps 2

Junior Suite King

1 King Bed | Sleeps 2

Ocean Front Luxury Suite King

1 King Bed | Sleeps 2

Presidential Suite

1 King Bed | Sleeps 2

Guest reviews for Hyatt Zilara Cancun - All Inclusive - Adults Only

Everyone (62) Couples (29) Family (22)
5
Partner Couples Friends

It’s a beautiful place some of the best restaurants and bars. The staff there is amazing always helpful and nice. The only thing is that is a bit quiet after 4 there is really no music or and the atmosphere chill, it would be nice is there would be a little more entertainment atmosphere with music in both pools or at least let you put music with a wireless speaker but they don’t like that and tell you to turn it off besides that it’s a great place recommended if all you are looking for is to relax and not party.

By on Jun 12, 2021

Review comment responded on Jun 15, 2021

Thank you for your visit! We appreciate your feedback!

5
Family Partner Couples

Staff were friendly and the food was delicious. The grounds were clean and beautiful. The evening shows were excellent.

By on Jun 5, 2021

Review comment responded on Jun 15, 2021

Thank you for your visit! We appreciate your feedback!

5
Friends

Everything was perfect! From check-in to check out everyone was lovely. Brian at the outdoor entertainment area was amazing! Manuel at check in was so welcoming. Rosie at the spa made our experience unforgettable. Can’t wait to come back here.

By on May 30, 2021

Review comment responded on May 31, 2021

Thank you for your visit. We appreciate your feedback!

5
Friends

I love this resort. It was clean, the staff was amazing and attentive. The food was delicious too. I would definitely go back again. The only thing I didn’t like is the music. I just wish they played more upbeat hip hop, reggaeton music to dance too. But overall fantastic resort with a beautiful view.

By on May 29, 2021

Review comment responded on May 31, 2021

Thank you for your visit. We appreciate your feedback!

2
Everyone

By on May 17, 2021

Review comment responded on May 28, 2021

Thank you for your visit, we appreciate your feedback!

5
Family

Staff were friendly and eager to assist

By on May 15, 2021

Review comment responded on May 15, 2021

Thank you for your visit! We appreciate your feedback!

4
Everyone

Good

By on Apr 30, 2021

Review comment responded on Apr 30, 2021

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

5
Partner Couples

The food and service here were amazing. I have stayed at many resorts and this was by Jone of the best. Jonathan,Xochitl, Zoe and Hilda at the spa were great and Jose and Zenaida at the Casa del Cafe could not have been nice and given better service. All of the staff was extremely friendly and always asked if everything was ok and if we were happy. I would highly recommend this resort. The only thing I would say is that if you book some type of service online (spa cabana, etc) , make sure that it is actually booked when you get there. I booked a spa service, cabana and birthday cake online and when I got to the resort, none of it was in the system even though I received an email stating it was confirmed. Otherwise no complaints at all.

By on Apr 7, 2021

Review comment responded on Apr 8, 2021

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

5
Friends

We had the most amazing time even with covid going on the hotel made us feel safe and very welcoming!! Ivan was our waiter at the pool and he was the best. He made sure we had everything we needed even before we needed it.

By on Mar 20, 2021

Review comment responded on Mar 24, 2021

Dear Guest, Thank you for your delightful review. We are thrilled to have been your hotel of choice for your recent trip to Cancun. We are so glad that the service was up to your standards! Be rest assured we will relay your great comments and recognition to Ivan. We hope to have the pleasure of welcoming you back soon. Best regards.

5
Partner Couples

Had a wonderful time . . Will recommend to anyone. Excellent!

By on Mar 19, 2021

Review comment responded on Mar 19, 2021

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

Hyatt Zilara Cancun - All Inclusive - Adults Only

Blvd Kukulcan Km 11.5 HZ, Cancun, QROO 77500
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