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Hotel Soberanis

2.5 star property
Hotel with a 24-hour front desk, a short walk to Plaza 28

Choose dates to view prices

Photo gallery for Hotel Soberanis

Front of property
Standard Room, 2 Double Beds | 1 bedroom, in-room safe, individually decorated, individually furnished
Meeting facility
Hallway
Meeting facility

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Av. Coba No. 5 y 7, Sm. 22, Centro, Cancun, QROO, 77500
  • Las Palapas Park
    ‪5 min walk‬
  • Plaza 28
    ‪9 min walk‬
  • Plaza Las Americas
    ‪17 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

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Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, in-room safe, individually decorated, individually furnished

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(4 reviews)
  • 269 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Plaza 28, Hotel Soberanis is within a mile (2 km) of other popular sights such as Plaza Las Americas. This 77-room hotel welcomes guests with conveniences like free in-room WiFi, a business center, and dry cleaning/laundry services.

What's nearby

  • Las Palapas Park - 5 min walk - 0.3 miles
  • Benito Juarez Municipal Building - 5 min walk - 0.3 miles
  • Plaza 28 - 9 min walk - 0.5 miles
  • Plaza Las Americas - 17 min walk - 1.0 mile
  • Puerto Cancun Marina Town Center - 4 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Hunter Bar Cancun: Address - ‬4 min walk
  • ‪Black Café - ‬5 min walk
  • ‪Taqueria el Poblano - ‬3 min walk
  • ‪Rolandi's - ‬3 min walk
  • ‪11:11 Club - ‬6 min walk

About this property

Hotel Soberanis

Hotel with a 24-hour front desk, a short walk to Plaza 28
Hotel Soberanis features free WiFi in public areas, a business center, and a meeting room. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include laundry facilities and a banquet hall.
Guests can expect free WiFi and flat-screen TVs with cable channels. Ceiling fans, laptop-compatible safes, and phones are other standard amenities.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Restaurants on site

  • Terraza Soberanis

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from April 25 2025 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property only accepts cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Hotel Soberanis
Hotel Soberanis Cancun
Soberanis Cancun
Hotel Soberanis Hotel
Hotel Soberanis Cancun
Hotel Soberanis Hotel Cancun

Frequently asked questions

Is free cancellation available at Hotel Soberanis?

Hotel Soberanis provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

What is there to do near Hotel Soberanis?

This hotel is situated in Downtown Cancun within a short 9-minute walk of Plaza 28 and also 17 minutes on foot from Plaza Las Americas. You'll also find Puerto Cancun Marina Town Center and Cancun Mall within a short drive.

Will I be able to park at Hotel Soberanis?

No, there isn't parking at this hotel.

Does Hotel Soberanis include a casino on the premises?

No, Hotel Soberanis doesn't have a casino.

Is there an indoor pool at Hotel Soberanis?

No, there is no indoor pool at this hotel.

Are there hot tubs at Hotel Soberanis?

No, this hotel doesn't have a spa tub.

Does Hotel Soberanis feature a restaurant that includes a breakfast menu?

Yes, Hotel Soberanis serves breakfast for a surcharge each morning at Terraza Soberanis.

Will Hotel Soberanis allow pets to stay for free?

No, pets aren't allowed at Hotel Soberanis.

Are there connecting rooms at Hotel Soberanis?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Soberanis?

The closest major airport to Hotel Soberanis is Cancun Intl. Airport (CUN), which is 11 mi away (17 minutes by car).

Can I book a room with a balcony at Hotel Soberanis?

No, at Hotel Soberanis, there aren't any guestrooms that list a balcony.

Hotel Soberanis Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 35 out of 234 reviews
Rating 8 - Good. 91 out of 234 reviews
Rating 6 - Okay. 66 out of 234 reviews
Rating 4 - Poor. 29 out of 234 reviews
Rating 2 - Terrible. 13 out of 234 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 6 nights in Jan 2025

10/10 Excellent

Gustavo A Murillo, Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and hotel overall is great. Truly convenient location. I recommend to those staying in Cancun as it’s a money saver.
Stayed 4 nights in Jan 2025

2/10 Terrible

Aman

Stayed 1 night in Oct 2023

4/10 Poor

Jase

Traveled with partner
Disliked: Amenities, property conditions & facilities
Rooms do not provide much amenities and the Wi-Fi does not work. No elevator, have to carry suitcase up flights of stairs.
Stayed 2 nights in Oct 2023

8/10 Good

Juan Ruben

Liked: Staff & service, amenities, property conditions & facilities
the hotel is in renovation looks nice, the area is safe, clean room, no complaints.
Stayed 1 night in Nov 2022

2/10 Terrible

Aida E.

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2022

6/10 Okay

alain

Traveled with family
Liked: Cleanliness, staff & service
Just average basic accommodation
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Needs some cosmetic improvement, but my primary concern was the lack of hot water. I tried two different rooms on different floors, yet there was no hot water. It was luke-warm at best, even after letting the water run for 10 minutes. Maybe not important to some guests, but for me, I enjoy a hot shower.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfecto

Everything was perfect for me, thanks to everyone at the hotel, Muchas Gracias
Stayed 13 nights in Oct 2021

8/10 Good

MARIA ELENA

Stayed 1 night in Aug 2021

8/10 Good

Nestor

Traveled with family
Liked: Cleanliness, staff & service
Es un hotel ya viejo, le falta mantenimiento, solo nos quedamos una noche para descansar. La atencion del personal fue excelent
Stayed 1 night in Jan 2021

6/10 Okay

Yoli

Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty. To use the air condition and TV remote control. I had to pay a deposit to use them. To get back my deposit, I had to wait 20 min, until they checked I didn't take them... No I don't recommend this hotel
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and safe and clean very close from everything
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2019

4/10 Poor

andra

Disliked: Cleanliness, property conditions & facilities, room comfort

Old hotel

Only for one night stays, when there’s no other option. The hotel is really old looking, beds are very unconfortable, you hear noises at all hours of the night. Don’t recommend it.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
It was alright Breakfast plan includes 2 options

10/10 Excellent

Ula, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

7 nights

We spent 7 nights here. No complaints. Yes, it is noisy. You would hear people talking in the hall like they are in your room. However, we were swimming and walking all day, and in the evening - so tired that you fall asleep immediately. We were leaving couple dollars for the cleaning lady and our room was shining everyday. Location is great, lots of places to eat, supermarket right around the corner.

6/10 Okay

Grace, Chicago, IL.

Disliked: Staff & service

Convenient Hotel in front of Local IMSS Hospital.

The facility is located in front of a General and Emergencies IMSS Hospital. It is very convenient for those like ourselves who had a family member hospitalized there. The staff needs more training about how to welcome guests and take care of their needs. They barely smile to you. One morning I requested a notepad, and one of the employees at the front desk suggested me to go to the OXXO store down the block to get it. The other employee noticed my surprise to his partner suggestion and gave me two sheets of paper that he counted before he handed out to me. The place is reasonable clean, but my toilet didn't have a lid. The included breakfast is limited to eggs with one more ingredient only (ham, bacon..), fried beans, coffee, and a not very nice orange soda. The rooms have A/C and fan ceiling. No issues there.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

mario, NJ

Liked: Cleanliness, staff & service

A lot of value, for your buck!

Right at the center of everything, Soberanis gave me a clean , secure, and economical place to stay. The air conditioning was really nice, but , I've never seen a ceiling fan that put out sooooo much air, that the hotel should've been lifting off its foundation . Awesome place, centrally located.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Great location, not far to ADO Bus Station.

At reception I was informed that my reservation definitely did not include breakfast. When I used wifi to show my Expedia booking they reluctantly included our breakfasts. They were excellent.

6/10 Okay

Nando, San Diego

Liked: Cleanliness, room comfort

Close to many things

This hotel is half a block to Downtown Cancun. City transportation is right outside the door. There is a convenient store, huge grocery store & money exchange right outside the hotel. The wi-fi works mainly in the lobby.

8/10 Good

Daniel, Boisbriand, Canada

Liked: Cleanliness, staff & service

good ratio price/quality

For the price, this was a good hotel. a bit noisy, but well located if you to go anywhere. the wifi is terrible, but I hope people do not go to cancun for the wifi. the rooms were cleaned and the personel was helpfull even if their english was lacking. there is nothing to do at the hotel, it's really a place to stay/sleep while exploring Cancun.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort