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Hotel Soberanis

2.5 star property

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Photo gallery for Hotel Soberanis

Hallway
Meeting facility
Business center
Front of property
Standard Room, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk

Reviews

7.0 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry
  • Room service

Explore the area

View in a map
Av. Coba No. 5 y 7, Sm. 22, Centro, Cancun, QROO, 77500
  • Place, Las Palapas Park
    ‪3 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪5 min walk‬
  • Place, Plaza 28
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(8 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Cancun

Located in Downtown Cancun, Hotel Soberanis is adjacent to Ceviche Square and within a 5-minute walk of Las Palapas Park. This 77-room hotel welcomes guests with conveniences like free in-room WiFi, a business center, and dry cleaning/laundry services.

What's nearby

  • Ceviche Square - 3 min walk - 0.2 miles
  • Las Palapas Park - 3 min walk - 0.2 miles
  • Benito Juarez Municipal Building - 5 min walk - 0.3 miles
  • Plaza 28 - 9 min walk - 0.5 miles
  • Plaza Las Americas - 17 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Rolandi's - ‬4 min walk
  • ‪11:11 Club - ‬5 min walk
  • ‪Taqueria El Poblano - ‬3 min walk
  • ‪Carl's Jr. - ‬4 min walk
  • ‪Hunter Bar - ‬3 min walk

About this property

Hotel Soberanis

Hotel Soberanis features free WiFi in public areas, a business center, and a meeting room. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include laundry facilities and a banquet hall.
Guests can expect free WiFi and flat-screen TVs with cable channels. Ceiling fans, laptop-compatible safes, and phones are other standard amenities.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Restaurants on site

  • Terraza Soberanis

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (55 inch wide door)
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Low-height door lock
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (20 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property only accepts cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Hotel Soberanis
Hotel Soberanis Cancun
Soberanis Cancun
Hotel Soberanis Hotel
Hotel Soberanis Cancun
Hotel Soberanis Hotel Cancun

Frequently asked questions

Is free cancellation available at Hotel Soberanis?

Hotel Soberanis provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

What is there to do near Hotel Soberanis?

This hotel is situated in Downtown Cancun, just steps from Ceviche Square, and within a 10-minute walk of Las Palapas Park and Plaza 28. You'll also find Plaza Las Americas and Puerto Cancun Marina Town Center within a short drive.

Will I be able to park at Hotel Soberanis?

No, there isn't parking available at the hotel.

Does Hotel Soberanis include a casino on the premises?

No, Hotel Soberanis doesn't have a casino.

Is there an indoor pool at Hotel Soberanis?

No, there is no indoor pool at this hotel.

Are there hot tubs at Hotel Soberanis?

No, this hotel doesn't have a spa tub.

Does Hotel Soberanis feature a restaurant that includes a breakfast menu?

Yes, Hotel Soberanis serves breakfast for a surcharge at Terraza Soberanis.

Will Hotel Soberanis allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Soberanis.

Does Hotel Soberanis have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Soberanis?

The closest major airport to Hotel Soberanis is Cancun Intl. Airport (CUN), which is 11 mi away (17 minutes by car).

Are there rooms with balconies that I can book at Hotel Soberanis?

No, there aren't any guestrooms with balconies at Hotel Soberanis.

Hotel Soberanis Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 40 out of 245 reviews
Rating 8 - Good. 94 out of 245 reviews
Rating 6 - Okay. 68 out of 245 reviews
Rating 4 - Poor. 29 out of 245 reviews
Rating 2 - Terrible. 14 out of 245 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Dr. Anjan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLEAN ROOM GOOD STAFF GOOD SECURITY ALL OK EXCEPT , NO RESTUARENT, OR CAFETERIA
Stayed 10 nights in Jul 2025

10/10 Excellent

FERNANDO

Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El cuarto estaba muy grande y limpio,muy seguro y el personal muy amables.
Stayed 3 nights in Sep 2025

8/10 Good

Robert

I’ve booked through Orbitz for years. When it says taxes and fees included, I’ve never have been charged additional amounts by the hotel. This hotel charges a environmental sanitation fee.
Stayed 10 nights in Aug 2025

8/10 Good

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 6 nights in Jan 2025

10/10 Excellent

Gustavo A Murillo, Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and hotel overall is great. Truly convenient location. I recommend to those staying in Cancun as it’s a money saver.
Stayed 4 nights in Jan 2025

2/10 Terrible

Aman

Stayed 1 night in Oct 2023

4/10 Poor

Jase

Traveled with partner
Disliked: Amenities, property conditions & facilities
Rooms do not provide much amenities and the Wi-Fi does not work. No elevator, have to carry suitcase up flights of stairs.
Stayed 2 nights in Oct 2023

8/10 Good

Juan Ruben

Liked: Staff & service, amenities, property conditions & facilities
the hotel is in renovation looks nice, the area is safe, clean room, no complaints.
Stayed 1 night in Nov 2022

2/10 Terrible

Aida E.

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2022

6/10 Okay

alain

Traveled with family
Liked: Cleanliness, staff & service
Just average basic accommodation
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Needs some cosmetic improvement, but my primary concern was the lack of hot water. I tried two different rooms on different floors, yet there was no hot water. It was luke-warm at best, even after letting the water run for 10 minutes. Maybe not important to some guests, but for me, I enjoy a hot shower.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfecto

Everything was perfect for me, thanks to everyone at the hotel, Muchas Gracias
Stayed 13 nights in Oct 2021

8/10 Good

MARIA ELENA

Stayed 1 night in Aug 2021

8/10 Good

Nestor

Traveled with family
Liked: Cleanliness, staff & service
Es un hotel ya viejo, le falta mantenimiento, solo nos quedamos una noche para descansar. La atencion del personal fue excelent
Stayed 1 night in Jan 2021

6/10 Okay

Yoli

Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty. To use the air condition and TV remote control. I had to pay a deposit to use them. To get back my deposit, I had to wait 20 min, until they checked I didn't take them... No I don't recommend this hotel
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and safe and clean very close from everything
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2019

4/10 Poor

andra

Disliked: Cleanliness, property conditions & facilities, room comfort

Old hotel

Only for one night stays, when there’s no other option. The hotel is really old looking, beds are very unconfortable, you hear noises at all hours of the night. Don’t recommend it.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
It was alright Breakfast plan includes 2 options

10/10 Excellent

Ula, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

7 nights

We spent 7 nights here. No complaints. Yes, it is noisy. You would hear people talking in the hall like they are in your room. However, we were swimming and walking all day, and in the evening - so tired that you fall asleep immediately. We were leaving couple dollars for the cleaning lady and our room was shining everyday. Location is great, lots of places to eat, supermarket right around the corner.

6/10 Okay

Grace, Chicago, IL.

Disliked: Staff & service

Convenient Hotel in front of Local IMSS Hospital.

The facility is located in front of a General and Emergencies IMSS Hospital. It is very convenient for those like ourselves who had a family member hospitalized there. The staff needs more training about how to welcome guests and take care of their needs. They barely smile to you. One morning I requested a notepad, and one of the employees at the front desk suggested me to go to the OXXO store down the block to get it. The other employee noticed my surprise to his partner suggestion and gave me two sheets of paper that he counted before he handed out to me. The place is reasonable clean, but my toilet didn't have a lid. The included breakfast is limited to eggs with one more ingredient only (ham, bacon..), fried beans, coffee, and a not very nice orange soda. The rooms have A/C and fan ceiling. No issues there.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

mario, NJ

Liked: Cleanliness, staff & service

A lot of value, for your buck!

Right at the center of everything, Soberanis gave me a clean , secure, and economical place to stay. The air conditioning was really nice, but , I've never seen a ceiling fan that put out sooooo much air, that the hotel should've been lifting off its foundation . Awesome place, centrally located.