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Hotel Soberanis

2.5 out of 5.0

Recent guest reviews

This hotel is half a block to Downtown Cancun. City transportation is right outside the door. There is a convenient store, huge grocery store & money exchange right outside the hotel. The wi-fi works mainly in the lobby.

I stayed here for one night after traveling to Merida specifically for the airport shuttle. There is NO airport shuttle. It is a short (10 minute) walk to and from the bus station. You can get a cab from the bus station to the hotel for a couple dollars. The desk clerk will call a cab for you to the airport, for a fare of about $22.00. So, for a night, it's fine, but it's not where I would spend a Cancun vacation.

I stayed here specifically for the airport shuttle, but there is no airport shuttle! The bus station is nearby, a couple of dollars by taxi. You can take the bus to the airport, or go by taxi for 350 pesos. There was no breakfast included, but for guests, breakfast was discounted, and it was good and quick. The hotel is very basic, but was clean, the bath towels were huge and fluffy, and the WiFi worked well.

we make a reservation at this hotel just because it says that we have a breakfast included but at the moment that we arrived i ask for it and the told us that there is no a breakfast incluided ... without a breakfast this hotel its too expensive

did not hold my reservation, due to airline delay i arrived at hotel 07 minutes after midnight and they had gave my room to another person. the problem was that not only i had paid, but i had a 9 year old with me, and to top it all of, they did not refunded nor they helped me acquire another hotel.

Just fine. Staff good. Free breakfast only bread and milk.

This was our 3rd stay here. We love the "next door" access to the heart of downtown Cancun, all in walking distance. Always immaculate, friendly staff, dining room is not fancy, but food is reliably good. Plentiful hot water for showers, limited TV, very quiet air conditioning works great. No phone, no dresser, only electrical outlet in the bathroom so no alarm or radio at the bedside. Beds very hard. If your plan is just a room for at night and a cool siesta, this is great. If you want to live in your room, go somewhere else. We stay here whenever we don't want pay for expensive extra weeks at our timeshare on the beach.

I booked this hotel as an overnight stop before flying out from Cancun. The airport shuttle advertised DOES NOT exist (which is the reason that I booked the hotel initially)--do not be misled. The continental breakfast consists of coffee or juice and two pieces of bread-very spartan. The room had the dank moldy smell common on the peninsula, but not overwhelming. Wifi works okay and it is next door to a supermarket. All in all, next time I will stay at the place we stayed last time which had a shuttle to the airport, a decent continental breakfast, and smelled less like mold. Essentially a wash price wise (as the transport was about 300 pesos more which would have been the difference between this hotel and the other hotel that actually had the amenities advertised).

the hotel was very nice, clean everything is very closed. The receptionist never had an answer of what was going on. That was my only problem and they never refund us $20 it was deposit for the remote control. When we ask it time for us to check out they just ignore us.

Advertised with in room safe, but room didn't have one. They switched me to another room with safe, no lock, which they replaced. Reservation was for two, two nights. I came in first, wrote both names on reservation. No problem first night, but second night they made me come to lobby to get my friend admitted. Great location for downtown, but would only use again if other bargain hotels are full.

Nobody knows the hotel location. Not parker place. Good restaurant/bar.

Av. Coba No. 5 y 7, Sm. 22, Centro Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Laundry facilities

Located in Downtown Cancun, Hotel Soberanis is adjacent to Ceviche Square and within a 10-minute stroll of Las Palapas Park. This 32-room hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and free self parking. It's in central Cancun and also a short walk from Cristo Rey Church and Benito Juarez Municipal Building.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception. English breakfast is offered for a fee each morning from 7 AM to 10 AM.


Rooms

All of Hotel Soberanis's 32 soundproofed rooms provide free bottled water, ceiling fans, and laptop-compatible safes. Guests can expect free WiFi and flat-screen TVs with cable channels. Phones, desks, and free toiletries are also available.


Property features

Renovated in 2014, Hotel Soberanis offers free WiFi in public areas, a meeting room, and laundry facilities. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage.

Room options

Guest reviews for Hotel Soberanis

Everyone (1) Couples (3) Business (1) Family (2) Other (3) Friends (1)
3

close to many things

Everyone

This hotel is half a block to Downtown Cancun. City transportation is right outside the door. There is a convenient store, huge grocery store & money exchange right outside the hotel. The wi-fi works mainly in the lobby.

By , from San Diego on Apr 15, 2016

3

no airport shuttle

Singles

I stayed here for one night after traveling to Merida specifically for the airport shuttle. There is NO airport shuttle. It is a short (10 minute) walk to and from the bus station. You can get a cab from the bus station to the hotel for a couple dollars. The desk clerk will call a cab for you to the airport, for a fare of about $22.00. So, for a night, it's fine, but it's not where I would spend a Cancun vacation.

By on Feb 1, 2016

3

don't stay for the airport shuttle

Singles

I stayed here specifically for the airport shuttle, but there is no airport shuttle! The bus station is nearby, a couple of dollars by taxi. You can take the bus to the airport, or go by taxi for 350 pesos. There was no breakfast included, but for guests, breakfast was discounted, and it was good and quick. The hotel is very basic, but was clean, the bath towels were huge and fluffy, and the WiFi worked well.

By on Jan 8, 2016

4

just ok

Couples

we make a reservation at this hotel just because it says that we have a breakfast included but at the moment that we arrived i ask for it and the told us that there is no a breakfast incluided ... without a breakfast this hotel its too expensive

By on Apr 10, 2015

1

horrible

Families

did not hold my reservation, due to airline delay i arrived at hotel 07 minutes after midnight and they had gave my room to another person. the problem was that not only i had paid, but i had a 9 year old with me, and to top it all of, they did not refunded nor they helped me acquire another hotel.

By on Jan 16, 2015

4

family trip

Families

Just fine. Staff good. Free breakfast only bread and milk.

By on Jan 7, 2015

3

friendly basic downtown hotel

Couples

This was our 3rd stay here. We love the "next door" access to the heart of downtown Cancun, all in walking distance. Always immaculate, friendly staff, dining room is not fancy, but food is reliably good. Plentiful hot water for showers, limited TV, very quiet air conditioning works great. No phone, no dresser, only electrical outlet in the bathroom so no alarm or radio at the bedside. Beds very hard. If your plan is just a room for at night and a cool siesta, this is great. If you want to live in your room, go somewhere else. We stay here whenever we don't want pay for expensive extra weeks at our timeshare on the beach.

By on Oct 21, 2014

3

not bad

BusinessTravelers

I booked this hotel as an overnight stop before flying out from Cancun. The airport shuttle advertised DOES NOT exist (which is the reason that I booked the hotel initially)--do not be misled. The continental breakfast consists of coffee or juice and two pieces of bread-very spartan. The room had the dank moldy smell common on the peninsula, but not overwhelming. Wifi works okay and it is next door to a supermarket. All in all, next time I will stay at the place we stayed last time which had a shuttle to the airport, a decent continental breakfast, and smelled less like mold. Essentially a wash price wise (as the transport was about 300 pesos more which would have been the difference between this hotel and the other hotel that actually had the amenities advertised).

By on Jun 16, 2014

5

honeymoon

Couples

the hotel was very nice, clean everything is very closed. The receptionist never had an answer of what was going on. That was my only problem and they never refund us $20 it was deposit for the remote control. When we ask it time for us to check out they just ignore us.

By on Apr 29, 2014

2

sometimes you get what you pay

LGBT

Advertised with in room safe, but room didn't have one. They switched me to another room with safe, no lock, which they replaced. Reservation was for two, two nights. I came in first, wrote both names on reservation. No problem first night, but second night they made me come to lobby to get my friend admitted. Great location for downtown, but would only use again if other bargain hotels are full.

By on Apr 20, 2014