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Krystal Urban Cancun & Beach Club

Property class: 3.5

Choose dates to view prices

Photo gallery for Krystal Urban Cancun & Beach Club

A modern hotel pool area with a covered seating area, lounge chairs, and a dining setup.
A multi-story hotel with a prominent sign for "PlazaKrystal Cancun Centro".
A modern dining area with tables set for breakfast, featuring plates of food, cutlery, and glasses.
A hotel room with a large bed, a TV mounted on the wall, a balcony with a chair, and a view of the city.
A high-rise building with multiple balconies overlooking a green landscape and a distant body of water.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Cancun Bullfight ring
    ‪2 min walk‬
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Dubai Palace Casino
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

A hotel room with a large bed, a nightstand, a desk, a ceiling fan, a TV, and a balcony with curtains.

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

A hotel room with two beds, a ceiling fan, a TV, and a balcony with a view.

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(59 reviews)
  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

A hotel room with a large bed, a TV mounted on the wall, a balcony with a chair, and a view of the city.

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

A hotel room with a bed, desk, chair, and a view of the city through large windows.

Krazy King Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(25 reviews)
  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Bed in dormitory CLUB

  • Sleeps 1

Bed in dormitory STANDARD

  • Sleeps 1

HOUSE STANDARD

  • Sleeps 8

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About the neighborhood

Cancun

Located in Downtown Cancun within a 5-minute walk of Plaza Las Americas, Krystal Urban Cancun & Beach Club is within a 15-minute stroll of Amerimed Hospital. This 246-room, 3.5-star hotel has a restaurant, a private beach, and an outdoor pool.

What's nearby

  • Cancun Bullfight ring - 2 min walk - 0.1 miles
  • Plaza Las Americas - 3 min walk - 0.2 miles
  • Royal Yak Casino and Sports Book - 13 min walk - 0.7 miles
  • Dubai Palace Casino - 14 min walk - 0.8 miles
  • Las Palapas Park - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Olive Garden - ‬5 min walk
  • ‪Hotel Bonampak - ‬5 min walk
  • ‪Nantai - ‬3 min walk
  • ‪7x7 Jugos, Tacos y Licuados - ‬5 min walk
  • ‪La Barbacoa de la Tulum - ‬1 min walk

About this property

Krystal Urban Cancun & Beach Club

Guests staying at Krystal Urban Cancun & Beach Club enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is MXN 30 per day, and there's also a free beach shuttle. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center and a banquet hall.
Guests can expect to find 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include balconies, espresso makers, and ceiling fans.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Suites Malecon Cancun
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  • Pool
  • Parking included
  • Air conditioning
  • Gym
8.2 out of 10, Very Good, 1,123 reviews
$49 nightly
The price is $65
Sep 11 - Sep 12
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Krystal Urban Cancun Hotel

Krystal Urban Hotel

Krystal Urban Cancun Centro Hotel

Krystal Urban Centro Hotel

Krystal Urban Centro

Hotel Krystal Urban Cancun Centro Cancun

Cancun Krystal Urban Cancun Centro Hotel

Hotel Krystal Urban Cancun Centro

Krystal Urban Cancun Centro Cancun

Krystal Urban Cancun

Krystal Urban Cancun Centro

Krystal Urban Cancun Centro

Krystal Urban Cancun & Cancun

Krystal Urban Cancun Beach Club

Krystal Urban Cancun & Beach Club Hotel

Krystal Urban Cancun & Beach Club Cancun

Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

Are free cancellation options available at Krystal Urban Cancun & Beach Club?

Krystal Urban Cancun & Beach Club provides free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Urban Cancun & Beach Club?

As of Sep 10, 2026, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun & Beach Club on Sep 28, 2026 start from $78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Krystal Urban Cancun & Beach Club?

This hotel is situated in Downtown Cancun within a short 5-minute walk of Plaza Las Americas and also 16 minutes on foot from Dubai Palace Casino. You'll also find Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez within a short drive.

Is parking available on site at Krystal Urban Cancun & Beach Club?

Yes, secured parking is offered for MXN 30 per day. Wheelchair-accessible parking is also available for guests.

Does Krystal Urban Cancun & Beach Club have a casino?

No, Krystal Urban Cancun & Beach Club doesn't have a casino.

Is there an indoor pool at Krystal Urban Cancun & Beach Club?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Krystal Urban Cancun & Beach Club a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at Krystal Urban Cancun & Beach Club?

No, there isn't a spa tub at this hotel.

Does Krystal Urban Cancun & Beach Club have a restaurant with a breakfast menu?

Yes, Krystal Urban Cancun & Beach Club serves buffet breakfast for a surcharge each morning at Restaurante Aquamarina.

Does Krystal Urban Cancun & Beach Club allow pets to stay free of charge?

No, pets aren't allowed at Krystal Urban Cancun & Beach Club.

Are there connecting rooms at Krystal Urban Cancun & Beach Club?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Krystal Urban Cancun & Beach Club?

The closest major airport to Krystal Urban Cancun & Beach Club is Cancun Intl. Airport (CUN), which is 10.4 mi away (17 minutes by car).

Are there rooms with balconies that I can book at Krystal Urban Cancun & Beach Club?

Yes, every guestroom at Krystal Urban Cancun & Beach Club comes with a balcony and some offer city views.

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 774 out of 1464 reviews
Rating 8 - Good. 299 out of 1464 reviews
Rating 6 - Okay. 166 out of 1464 reviews
Rating 4 - Poor. 103 out of 1464 reviews
Rating 2 - Terrible. 122 out of 1464 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Jesse Flynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great about this hotel
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good, they offered a lot of options. Clean rooms and restrooms. Parking was secured.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jahsimar

Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Juan Carlos

Good for a quick trip
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

VICTOR GERARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE HOTEL
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and the facility is located in a great location that is close to everything. I would recommend!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

valery

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great staff and good food.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Amelia

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice, staff was corteous, and the location is good.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Joshua

Liked: Cleanliness, staff & service
Floor 4 had an odor and the room was average. The pool bar was closed but the pool was nice & relaxing. The restaurant was over priced and below average on taste. Location was perfect, cafe staff was superior!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

sina

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good hotel, room and breakfast, ocean and pools and restaurants and food
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Arlet

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really clean! Staff was really friendly and very knowledgeable on things to do in the city. It’s located right next door to the mall and a lot of little restaurants
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Moid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay here!! The staff was attentive and friendly. They were very polite and helpful. The beach club was very nice and we had a lot of fun there! The room was clean and the view was beautiful. I would definitely come and stay here again!
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Nettie Aganetha

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, excellent staff. But could use more hot water, 2 mornings of our stay had cold shower!
Stayed 11 nights in Jan 2026
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes a/c works amazing
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the views was amazing! Affordable also. Definitely recommend
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

MAYRA

Liked: Cleanliness, staff & service, property conditions & facilities
The room service was excellent, the staff (ladys) went above and beyond trying to fulfill our needs daily. Breakfast was fresh, good choices and they had a cook who would delite you with any order. Also, the restaurant service was outstanding, we tried it in different occasions and the chef was very pleased and pleasant at all times
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service
The swimming pool was not crystal clear but they have the option to use all the amenities in the beach club at the Krystal’s hotel in the beach. We were out of hot water for half a day and running water by a couple hours. It was a bit disappointing that the hotel didn’t apologize.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was pretty pricey for a very okay buffet but Cancún is Cancún. Rooms fine, big and bright. Very pleasant cleaning staff. Was there for the Hyrox at the Malecon, if you’re going for that it’s perfect location.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Thiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to beach club is a great perk. Breakfast buffet was complete. Location is convenient for visiting downtown.
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!! We only had trouble with the key to go up the elevator. But we will definitely stay again.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Umer

Liked: Cleanliness
Very nice staff ! Rooms were clean.. staff helped out whenever I needed anything. Great location , near restaurants and mall.
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Amal

Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. This property needs to be renovated and cleaned. The staff was very nice.
Stayed 3 nights in Mar 2026

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