Krystal Urban Cancun & Beach Club

Property class: 3.5
VIP Access

Choose dates to view prices

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers
Restaurant
Front of property - evening/night
View from room
Altitude Room (Free Beach Club Access) | City view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Amerimed Hospital
    ‪8 min walk‬
  • Place, Dubai Palace Casino
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(55 reviews)
  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Krazy King Non Refundable (Free Beach Club Access)

8.2 out of 10
Very good
(22 reviews)
  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Downtown Cancun within a 5-minute walk of Plaza Las Americas, Krystal Urban Cancun & Beach Club is within a 15-minute stroll of Amerimed Hospital. This 246-room, 3.5-star hotel has a restaurant, a private beach, and an outdoor pool.

What's nearby

  • Plaza Las Americas - 3 min walk - 0.2 miles
  • Amerimed Hospital - 8 min walk - 0.5 miles
  • Royal Yak Casino and Sports Book - 13 min walk - 0.7 miles
  • Dubai Palace Casino - 14 min walk - 0.8 miles
  • Las Palapas Park - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Arandanos - ‬4 min walk
  • ‪Nantai - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪Sushi San - ‬3 min walk
  • ‪The Italian Coffee Company - ‬3 min walk

About this property

Krystal Urban Cancun & Beach Club

Guests staying at Krystal Urban Cancun & Beach Club enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is MXN 30 per day, and there's also a free beach shuttle. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center and a banquet hall.
Guests can expect to find 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include balconies or patios, espresso makers, and ceiling fans.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).
Property Registration Number 005-007-006588/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

Are free cancellation options available at Krystal Urban Cancun & Beach Club?

Krystal Urban Cancun & Beach Club provides free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Urban Cancun & Beach Club?

As of Apr 26, 2026, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun & Beach Club on May 10, 2026 start from $88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Krystal Urban Cancun & Beach Club?

This hotel is situated in Downtown Cancun within a short 5-minute walk of Plaza Las Americas and also 13 minutes on foot from Royal Yak Casino and Sports Book. You'll also find Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez within a short drive.

Is parking available on site at Krystal Urban Cancun & Beach Club?

Yes, secured parking is offered for MXN 30 per day. Wheelchair-accessible parking is also available for guests.

Does Krystal Urban Cancun & Beach Club have a casino?

No, Krystal Urban Cancun & Beach Club doesn't have a casino.

Is there an indoor pool at Krystal Urban Cancun & Beach Club?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Krystal Urban Cancun & Beach Club a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at Krystal Urban Cancun & Beach Club?

No, there isn't a spa tub at this hotel.

Does Krystal Urban Cancun & Beach Club have a restaurant with a breakfast menu?

Yes, Krystal Urban Cancun & Beach Club serves buffet breakfast for a surcharge each morning at Restaurante Aquamarina.

Does Krystal Urban Cancun & Beach Club allow pets to stay free of charge?

No, pets aren't allowed at Krystal Urban Cancun & Beach Club.

Are there connecting rooms at Krystal Urban Cancun & Beach Club?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Krystal Urban Cancun & Beach Club?

The closest major airport to Krystal Urban Cancun & Beach Club is Cancun Intl. Airport (CUN), which is 10.4 mi away (17 minutes by car).

Are there rooms with balconies that I can book at Krystal Urban Cancun & Beach Club?

Yes, every guestroom at Krystal Urban Cancun & Beach Club comes with a balcony/patio and some offer city views.

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 718 out of 1429 reviews
Rating 8 - Good. 314 out of 1429 reviews
Rating 6 - Okay. 179 out of 1429 reviews
Rating 4 - Poor. 98 out of 1429 reviews
Rating 2 - Terrible. 120 out of 1429 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

angela

Stayed 1 night in Jan 2026

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff at front desk was super helpful. Spoke English very well. Wish I knew her name. And the room was nice with balcony. We had the PH so view was amazing.
Stayed 1 night in Jan 2026

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2026

2/10 Terrible

Derong

Stayed 3 nights in Jan 2026

8/10 Good

Clyde

Stayed 5 nights in Jan 2026

10/10 Excellent

hyeji

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staffs are so friendly
Stayed 3 nights in Jan 2026

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good! great location, nice terrace on room, nice view, clean, breakfast could be better but that's fine, well sorted and clean, dinners are great
Stayed 3 nights in Jan 2026

10/10 Excellent

Jesus

Stayed 7 nights in Dec 2025

8/10 Good

Ahmad Naveed

Stayed 2 nights in Jan 2026

4/10 Poor

Colin, Vernon

Stayed 4 nights in Jan 2026

4/10 Poor

Farah, North Vancouver

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Krystal hotel is in a great location and has great views but the rooms are run down and dark and dingy bathrooms with no hot water. My room was on the 12 floor and was not cleaned properly. I had access to the beach club which is nothing special as the drinks will cost you a lot and there are not enough seats near the pool, as well the service is non existent. This hotel is not worth your 50 to 100 bucks.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ale

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was attentive, had a little problem with the room which was taken care of asap. Room was clean and nice.
Stayed 3 nights in Jan 2026

4/10 Poor

Ana

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unfriendly staff, noisy room, stained towels and blankets, WC light not working.
Stayed 7 nights in Jan 2026

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view.
Stayed 1 night in Jan 2026

6/10 Okay

Partha

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Staff were very friendly. Room was good size but floors were dirty. Did not have a fridge which was inconvenient.
Stayed 1 night in Jan 2026

8/10 Good

Thiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to beach club is a great perk. Breakfast buffet was complete. Location is convenient for visiting downtown.
Stayed 6 nights in Dec 2025

2/10 Terrible

Yuhong

Traveled with group
Disliked: Amenities, property conditions & facilities
When I made the reservation online, I booked a room that was advertised as “Free Access to the beach.” However, when I checked in, I was informed that free beach access is only available for stays of two nights or more. If this condition applies, why was it not clearly stated in the booking description? I paid a higher price specifically to book this room with free beach access, so this situation is confusing and disappointing.
Stayed 1 night in Jan 2026

10/10 Excellent

Beatriz

Stayed 4 nights in Dec 2025

6/10 Okay

Lilliana

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Unfortunately, the room was not clean, which made our stay uncomfortable.
Stayed 4 nights in Dec 2025

8/10 Good

Lourdes

Stayed 6 nights in Dec 2025

4/10 Poor

Jorge

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The balcony view was amazing. Breakfast was horrible because we didnt eat. Reason being waiter in charged refused to warm up our kids pizza which we bought there the night before. He said they didnt have a way to warm it up. Camila only person who tried to help us. Need more workers like Camila!!!
Stayed 2 nights in Dec 2025

2/10 Terrible

Refat

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was relatively clean; however, I found long hair on the bed linen upon arrival. After requesting room cleaning the following day, I was told the room had been cleaned, yet the same hair remained on the linen. Additionally, no hand towels were provided after the cleaning, even after I requested them. The hotel advertised a free shuttle service to the beach, but this service was never available. During our four-night stay, we were not able to use the shuttle even once. Staff behavior was also very disappointing. I paid USD $24 per day for breakfast. On the second day, I had an early morning reservation to visit Teotihuacan and requested either a boxed breakfast or for the restaurant to open 15 minutes early so I could eat before leaving. The staff were rude and unhelpful, and my request was refused. I then asked for a refund for that day’s breakfast, which was also denied. Overall, this was a very unpleasant experience, and the service did not meet basic expectations.
Stayed 3 nights in Dec 2025

6/10 Okay

Tetiana

Traveled with partner
Liked: Cleanliness
Overall ok experience. The hotel and amenities are pretty outdated. There is no fridge and iron in the room. Breakfast doesn’t have much to offer, I wish it had more healthy options. The good thing is that there’s a complementary access to the beach club. The staff is nice and the rooms were cleaned daily.
Stayed 7 nights in Dec 2025

8/10 Good

Jessica

Traveled with family
Liked: Staff & service, amenities
Everything was good, the only reason I took off a star was that the bathroom could use a deep cleaning. I saw mold in a couple of places that were probably not visible, but I'm very detailed so I noticed.
Stayed 2 nights in Dec 2025

6/10 Okay

Nagarjunan

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Politeness when we forgot to checkout sooner . The end
Stayed 6 nights in Dec 2025