Krystal Urban Cancun & Beach Club

3.5 star property
Hotel with a nearby private beach, 5-minute walk to Plaza Las Americas
VIP Access

Choose dates to view prices

Photo gallery for Krystal Urban Cancun & Beach Club

Restaurant
Outdoor pool, pool umbrellas, sun loungers
Business center
Front of property - evening/night
In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pool

Explore the area

View in a map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Amerimed Hospital
    ‪8 min walk‬
  • Place, Dubai Palace Casino
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(59 reviews)
  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(23 reviews)
  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Krazy Non Refundable (Free Beach Club Access)

8.6 out of 10
Excellent
(44 reviews)
  • 376 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Altitude Room (Free Beach Club Access)

7.4 out of 10
Good
(6 reviews)
  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Krazy King Non Refundable (Free Beach Club Access)

8.0 out of 10
Very good
(16 reviews)
  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Downtown Cancun within a 5-minute walk of Plaza Las Americas, Krystal Urban Cancun & Beach Club is within a few miles (5 km) of other popular sights like Ultramar Ferry Puerto Juárez. This 246-room, 3.5-star hotel has a restaurant, a private beach, and an outdoor pool.

What's nearby

  • Cancun Bullfight ring - 2 min walk - 0.1 miles
  • Plaza Las Americas - 3 min walk - 0.2 miles
  • Amerimed Hospital - 8 min walk - 0.5 miles
  • Royal Yak Casino and Sports Book - 11 min walk - 0.6 miles
  • Dubai Palace Casino - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪The Italian Coffee Company - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪Healthysh Kioskito - ‬3 min walk
  • ‪ARAVENEY - ‬1 min walk

About this property

Krystal Urban Cancun & Beach Club

Hotel with a nearby private beach, 5-minute walk to Plaza Las Americas
Guests staying at Krystal Urban Cancun & Beach Club enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is MXN 30 per day, and there's also a free beach shuttle. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a business center and a banquet hall.
Guests can expect to find 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include balconies or patios, ceiling fans, and safes.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).
Property Registration Number 005-007-006588/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

Are free cancellation options available at Krystal Urban Cancun & Beach Club?

Krystal Urban Cancun & Beach Club provides free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Urban Cancun & Beach Club?

As of Dec 2, 2025, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun & Beach Club on Dec 7, 2025 start from $78.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Krystal Urban Cancun & Beach Club?

This hotel is situated in Downtown Cancun within a short 5-minute walk of Plaza Las Americas and also 13 minutes on foot from Royal Yak Casino and Sports Book. You'll also find Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez within a short drive.

Is there parking available at Krystal Urban Cancun & Beach Club?

Yes, secured parking is offered for MXN 30 per day. Accessible parking is also available for guests.

Does Krystal Urban Cancun & Beach Club have a casino?

No, Krystal Urban Cancun & Beach Club doesn't have a casino.

Is there an indoor pool at Krystal Urban Cancun & Beach Club?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Krystal Urban Cancun & Beach Club a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Krystal Urban Cancun & Beach Club?

No, this hotel doesn't have a spa tub.

Does Krystal Urban Cancun & Beach Club have a restaurant with a breakfast menu?

Yes, Krystal Urban Cancun & Beach Club serves buffet breakfast for a surcharge each morning at Restaurante Aquamarina.

Does Krystal Urban Cancun & Beach Club allow pets to stay free of charge?

No, pets aren't allowed at Krystal Urban Cancun & Beach Club.

Does Krystal Urban Cancun & Beach Club have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Krystal Urban Cancun & Beach Club?

The closest major airport to Krystal Urban Cancun & Beach Club is Cancun Intl. Airport (CUN), which is 10.4 mi away (17 minutes by car).

Are there rooms with balconies at Krystal Urban Cancun & Beach Club?

Yes, every guestroom at Krystal Urban Cancun & Beach Club comes with a balcony with some featuring city views.

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 644 out of 1323 reviews
Rating 8 - Good. 297 out of 1323 reviews
Rating 6 - Okay. 163 out of 1323 reviews
Rating 4 - Poor. 96 out of 1323 reviews
Rating 2 - Terrible. 123 out of 1323 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wilmar, Miami

Stayed 1 night in Oct 2025

10/10 Excellent

ALEJANDRO MEDINA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion excelente, me atendio una señorita de nombre camila desde el primer momento me hiso sentir bienvenido gracias por su exelente atencion
Stayed 2 nights in Aug 2025

8/10 Good

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
good localization 👍
Stayed 3 nights in Aug 2025

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniel, Miami

Stayed 4 nights in Aug 2025

8/10 Good

Yoanna

Liked: Cleanliness, staff & service
La atención de recepción y maletas espectacular , enseguida ayudando y haciendo todo mejor posible . El aire tenía un ruido constante , me imagino que quizás algo técnico o un poco sueltas las ventanitas y las toallas oscuras y viejas pero eso se puede arreglar .todo está en que algún supervisor se dé cuenta de esos detalles que buscan ciertas personas . A favor … Acceso a caminar bueno , restaurantes y bares al rededor 3 minutos del puerto de Cancún Cerca de la zona hotelera Ellos tienen un club marina en la zona hotelera que es gratis si estás hospedado aquí se puede aprovechar Si se descansa porque no se siente ruido afuera.
Stayed 2 nights in Aug 2025

10/10 Excellent

Juan Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Francisco, Vero Beach

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , nice lady helping with early check in.
Stayed 1 night in Aug 2025

8/10 Good

Ajoke

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Aug 2025

6/10 Okay

casey

Traveled with partner
Did not meet my expectations for a VIP stay. The rooms were space and dated. We asked for additional potable water, it never came. Breakfast was average. Everything was average. It was ok. Would we stay again? Unsure.
Stayed 1 night in Jul 2025

10/10 Excellent

Julissa, ORLANDO

Stayed 1 night in Jul 2025

8/10 Good

Robert, Birkenhead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely hotel that suits budgets. It does feel like some care and attention is required. Some sinks weren't working in public areas and coffee machines (although recently all upgrades) are routinely not working in the rooms and need swapping.
Stayed 4 nights in Jul 2025

8/10 Good

Michael, Christ Church

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and helpful. The breakfast had good verity.
Stayed 4 nights in Jun 2025

2/10 Terrible

Deborah

Business traveler
Disliked: Staff & service

Cheated Me

I have stayed here twice and I will never stay here again . The Hotel and Hotels.Com both lied to me and cheated me. They went so far as to delete emails, block my calls and have my emails to them bounce back to me " as their box" was full.
Stayed 9 nights in Jun 2025

10/10 Excellent

servio

Stayed 3 nights in Jul 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

miguel

Stayed 1 night in Jul 2025

8/10 Good

Oswaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Hanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Juan

Stayed 1 night in Jun 2025

10/10 Excellent

Youngsik

Liked: Cleanliness, amenities, property conditions & facilities
Good place
Stayed 2 nights in Mar 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

4/10 Poor

ziva

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Angelica

Traveled with partner
Liked: Amenities, property conditions & facilities
Nice
Stayed 5 nights in May 2025

10/10 Excellent

Guillermina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a really good hotel to stay at. Staff is very friendly and the property is clean. The only downfall is you have to pay for parking. Be careful with the balcony sliding door as it locks by itsel and if you get trapped in you balcony, it can be a while for someone to get you. Some showers also leak, and if youre on a top floor the water pressure is very low.
Stayed 4 nights in May 2025