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Hotel Blue Star Cancun

Property class: 3.5

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Photo gallery for Hotel Blue Star Cancun

A pool area with lounge chairs, a water feature, and a modern building with balconies.
A modern building with a curved facade, a central vertical window with a decorative pattern, and balconies with railings.
A modern lounge area with a central fountain, seating with a view, and ambient lighting.
A modern interior with a view of an outdoor pool area, including lounge chairs and a dining table.
A spacious indoor patio with a seating area, tables, and chairs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
102 Palenque 26, Cancun, QROO, 77509
  • Place, La Sagrada Familia Parish
    ‪3 min walk‬
  • Place, Plaza 28
    ‪8 min walk‬
  • Place, Las Palapas Park
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Double Room

A double bed room with a wooden headboard, two bedside tables, and a nightstand.

Standard Double Room

8.0 out of 10
Very good
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Double Room

A hotel room with two beds, a wooden headboard, and a large arched window with a light fixture.

Superior Double Room

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room

A bedroom with a large bed, a wooden headboard, a built-in jacuzzi, and a ceiling fan.

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Cancun

Located in Downtown Cancun within a 5-minute walk of La Sagrada Familia Parish, Hotel Blue Star Cancun is within a 15-minute stroll of Mercado 28. This 3.5-star hotel has 14 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • La Sagrada Familia Parish - 3 min walk - 0.2 miles
  • Plaza 28 - 8 min walk - 0.5 miles
  • Cancun Cultural House - 13 min walk - 0.7 miles
  • Las Palapas Park - 16 min walk - 0.9 miles
  • Las Plazas Outlet Cancun - 17 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • Cocktelería El Cejas
  • ‪Tacos Rigo - ‬2 min walk
  • Doña Fany
  • Pescado con Limón
  • ‪Assaggiare - ‬3 min walk

About this property

Hotel Blue Star Cancun

Hotel Blue Star Cancun offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for MXN 450 per vehicle. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a hot tub, express check-in, and express check-out.
Guests can expect free WiFi and 40-inch TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and ceiling fans are other standard amenities.
An outdoor pool and a hot tub are on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Onsite parking options include a carport

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Hot tub
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • This property doesn't allow children 11 and younger (only guests older than 11 are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 450 per vehicle (maximum occupancy 2)
  • Credit card charges are subject to a surcharge of 5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM—-10:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • 24-hour pool access
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Blue Star
Hotel Blue Star
Blue Star Cancun
Hotel Hotel Blue Star Cancun Cancun
Cancun Hotel Blue Star Cancun Hotel
Hotel Hotel Blue Star Cancun
Hotel Blue Star Cancun Cancun
Blue Star
Hotel Blue Star Cancun Hotel
Hotel Blue Star Cancun Cancun
Hotel Blue Star Cancun Hotel Cancun

Frequently asked questions

Is free cancellation available at Hotel Blue Star Cancun?

Hotel Blue Star Cancun provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Blue Star Cancun?

As of Aug 12, 2026, prices found for a 1-night stay for 2 adults at Hotel Blue Star Cancun on Aug 16, 2026 start from $60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hotel Blue Star Cancun?

This hotel is situated in Downtown Cancun within a 10-minute walk of La Sagrada Familia Parish and Mercado 28. You'll also find Plaza Las Americas and Cancun Mall within a short drive.

Is there parking available at Hotel Blue Star Cancun?

Yes, self parking is offered for free at the hotel.

Does Hotel Blue Star Cancun have a casino on the premises?

No, Hotel Blue Star Cancun doesn't have a casino.

Will I find an indoor pool at Hotel Blue Star Cancun?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have 24-hour pool access.

What do couples enjoy most about Hotel Blue Star Cancun?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at Hotel Blue Star Cancun?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Hotel Blue Star Cancun feature a restaurant that includes a breakfast menu?

Yes, Hotel Blue Star Cancun serves free continental breakfast each morning from its restaurant.

Will Hotel Blue Star Cancun allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Blue Star Cancun.

Are there connecting rooms at Hotel Blue Star Cancun?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Blue Star Cancun?

The closest major airport to Hotel Blue Star Cancun is Cancun Intl. Airport (CUN), which is 11.4 mi away (18 minutes by car).

Are there rooms with balconies at Hotel Blue Star Cancun?

No, there aren't any guestrooms with balconies at Hotel Blue Star Cancun.

Hotel Blue Star Cancun Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 83 out of 183 reviews
Rating 8 - Good. 53 out of 183 reviews
Rating 6 - Okay. 26 out of 183 reviews
Rating 4 - Poor. 7 out of 183 reviews
Rating 2 - Terrible. 14 out of 183 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurant
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Philip R.

Staff is helpful
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Alenka

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice with good location in the center, though away from major touristic spots and beaches. Lovely to experience local reality. Exceptional staff members! During my stay certain maintanance works were going on.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Iris Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good breakfast
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Excellent room, top-notch service. The location felt safe, near Market 28. Excellent cleanliness. Breakfast didn't include eggs, but it wasn't too bad.
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall really nice just that all noise gets into the room early morning. Windows don’t close properly
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Jacinda

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. There was a mini split and a fan, which was nice. I didn't like the shower, but my husband didn't mind it. Breakfast was good and reasonably priced. There are restaurants and shopping within walking distance. The bus is a couple of blocks away, and for 12 pesos, it will take you to the hotel zone and the beach.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent staff, amazing room, fun setting, wonderful cook at the restaurant! Located in a neighborhood with busy traffic, but convenient walking distance to shopping and many food choices.
Stayed 5 nights in Mar 2025
Verified review

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Small quaint hotel. Needs the pool repaired. No airport shuttle, i reached out but no response back from them and the phone number given on the site is not correct. Breakfast that is included is sparse but you can purchase other items. The rooms do not have a fridge, it would be nice
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Steven

Liked: Cleanliness, staff & service
We stayed overnight due to a canceled flight. The staff were friendly, and helpful in getting us airport transportation in the morning (at a reasonable rate). The room was euro-style (smaller than American hotels), the pool and bar were nice. There was some road noise, and the smell of a backyard fire from next door, but both subsided by 11pm. It definitely has a local flavor, which we very much enjoyed!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than satisfied!

Amazing place! Super nice staff & the rooms were 10/10.
Stayed 2 nights in Dec 2022
Verified review

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.
Stayed 8 nights in May 2023
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Mercado 28 close by.pits of souvenir.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot. We are in Mexico so just remember that over all. But for the price and the room (I had the one with the spa) super nice room and little view on the top. Nice place and around some location markets you can walk to. Staff are great too
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

Mara

Liked: Cleanliness, staff & service
Good area if you want good food, walking distance to walmart and gas stations but not near beaches, was like a $8-26 uber depending on what time you order it. the walls are also thin and so are the blankets and the free breakfast was just toast and cereal. they do have other options where you have to pay. i’d say not bad and felt pretty safe walking till 10 at night just exploring. they do have a pool but the sun doesn’t really hit it.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice. Close to Mercado 28 can walk there. Restaurants in Mercado 28 good. Lots of traffic on road. Close to bus stops.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

juan

Liked: Cleanliness
Good communication
Stayed 7 nights in Dec 2024
Verified review

8/10 Good

Stanley

Liked: Cleanliness, staff & service
Air conditioner is way too loud
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and very accommodating. Fernando bent over backwards to make us happy. We just found out that our flight has been delayed and the hotel approved a late checkout for us. Breakfast was also very good.
Stayed 1 night in Nov 2018
Verified review

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby.
Stayed 3 nights in Jun 2024
Verified review

6/10 Okay

Sheree

Liked: Cleanliness

Family vacay in Mexico

The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night.
Stayed 7 nights in Aug 2024
Verified review

2/10 Terrible

Adalia

Disliked: Cleanliness, amenities, property conditions & facilities
if i could rate this hotel zero i would but i will give it one star for nice staff. But as far as the amenities i don't even know where to begin !!! To start off when we got there are bathroom sink was clogged the room had such an overpowering room spray they used on bed it gave me a headache!! Second our t.v. Didn't work when we complained they didn't come out until the third day to tell us the screen was out! They offered us to move to another much smaller room !! Then while there , there was no hot water we had to complain about that after a while it started working and on our last day there was no water at all!! We had to leave to airport with no shower!!! It was so bad we actually got one night in another hotel!!! So disappointed in our stay!!! We love to travel and this was one of our worst stays ever!!!
Stayed 4 nights in Feb 2026
Verified review

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Javier

Liked: Cleanliness, staff & service, amenities
The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should