10/10 Excellent
Kyrsten Leoni Habana
Traveled with family
Jul 17, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Truly Unforgettable Anniversary at Kempinski!
Our stay at the Kempinski Hotel was nothing short of extraordinary. We were there to celebrate our 25th wedding vow renewal, and from the very beginning, the staff made sure it was a truly unforgettable experience.
They helped us plan the entire celebration with incredible care and attention to detail. A special thank you to Salma, who made sure every element—from the big moments to the smallest touches—was handled perfectly for me and my family.
As a welcome surprise, one of our rooms was upgraded upon arrival. Throughout our stay, the service was consistently outstanding. The staff regularly checked in to make sure we had everything we needed and were always one step ahead of our requests.
One thing that really stood out: during our excursions, our family was the only group picked up and dropped off right at the hotel entrance—while other guests from nearby hotels had to cross busy streets. It made us feel genuinely cared for.
The Casitas restaurant team deserves special praise. During dinner, my husband and I had a late-night craving for burgers—and even though it wasn’t on the dinner menu, they kindly let us order from the lunch menu. That kind of flexibility and warmth really impressed us.
Every night, we were greeted with a sweet anniversary treat in our room—a beautiful gesture that made the whole experience feel even more personal.
To everyone at Kempinski: thank you for making our anniversary so special. We’ll nev
Kyrsten Leoni Habana
Stayed 5 nights in Jul 2025
