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Kempinski Hotel CancĂșn

5.0 star property
Luxury resort on the beach, with 2 outdoor pools
VIP Access

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Photo gallery for Kempinski Hotel CancĂșn

On the beach, white sand, beach cabanas, sun loungers
1 bedroom, premium bedding, down comforters, minibar
Exterior
Miscellaneous
6 restaurants, breakfast, lunch, dinner served; seafood

Reviews

9.4 out of 10
Exceptional

Popular amenities

Explore the area

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Retorno del Rey No. 36, Cancun, QROO, 77500
  • Place, Ballenas Beach
    â€Ș2 min walk‬
  • Place, Luxury Avenue Shopping Mall
    â€Ș11 min walk‬
  • Place, Aquaworld
    â€Ș16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș56 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Club Suite (Seaside)

Club Suite (Seaside) | 1 bedroom, premium bedding, down comforters, minibar

Club Suite (Seaside)

  • 883 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

Suite (Seaside) | 1 bedroom, premium bedding, down comforters, minibar

Suite (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • 882 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Suite (Seafront)

  • 882 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

1 bedroom, premium bedding, down comforters, minibar

Club Double Room (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • 441 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

1 bedroom, premium bedding, down comforters, minibar

Club Room, 1 King Bed (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • 441 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Club Suite (Seafront)

  • 883 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Double Room (Seafront)

9.0 out of 10
Wonderful
(4 reviews)
  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

Panoramic Suite | 1 bedroom, premium bedding, down comforters, minibar

Panoramic Suite

  • 882 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

1 bedroom, premium bedding, down comforters, minibar

Presidential Suite

  • 2464 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Seaside)

9.6 out of 10
Exceptional
(32 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

1 bedroom, premium bedding, down comforters, minibar

Club Room, 1 King Bed (Club Seafront)

10.0 out of 10
Exceptional
(2 reviews)
  • 441 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Seafront)

10.0 out of 10
Exceptional
(11 reviews)
  • 441 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Double Room (Seaside)

8.4 out of 10
Very good
(5 reviews)
  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Club Double Room (Seafront)

  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

Suite (The Saasil) | 1 bedroom, premium bedding, down comforters, minibar

Suite (The Saasil)

  • 1905 sq ft
  • 3 bedrooms
  • Beach view
  • Sleeps 6
  • 3 King Beds

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Luxury Avenue Shopping Mall, Kempinski Hotel CancĂșn is within a mile (2 km) of other popular sights such as Aquaworld. This 363-room, 5-star resort has 2 outdoor pools along with a full-service spa and 6 restaurants. It's connected to a shopping center in central Cancun and also close to La Isla Shopping Mall and Iberostar Cancun Golf Course.
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What's nearby

  • Ballenas Beach - 2 min walk - 0.1 miles
  • Luxury Avenue Shopping Mall - 11 min walk - 0.6 miles
  • Kukulcan Plaza Shopping Mall - 11 min walk - 0.6 miles
  • Aquaworld - 16 min walk - 0.9 miles
  • La Isla Shopping Mall - 6 min drive - 1.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • â€ȘLa Veranda - ‬9 min walk
  • â€ȘClub Bistro - ‬9 min walk
  • â€ȘNebbiolo - ‬5 min walk
  • â€ȘTaboo CancĂșn - ‬6 min walk
  • â€ȘLa Madalena - ‬6 min walk

About this property

Kempinski Hotel CancĂșn

Luxury resort on the beach, with 2 outdoor pools
Guests of Kempinski Hotel CancĂșn have access to a full-service spa, 2 outdoor pools, and a gym. There's limited parking, and an airport shuttle (available 24 hours) for USD 200 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect to find free WiFi and 42-inch LCD TVs with cable channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include balconies or patios, iPod docks, and minibars.
An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

KayantĂĄ Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Casitas
  • El CafĂ© Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Piano
  • Pickleball
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference center (290,625 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (39 inches high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1993
  • Comprehensive food waste policy
  • Lifeguards
  • Reception hall
  • Renovated guestrooms - January 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • New Year's Day gala dinner fee
  • Christmas Day gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Day gala dinner on December 25 is included in the total price shown.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Frequently asked questions

Can I book all-inclusive rate plans at Kempinski Hotel CancĂșn?

Kempinski Hotel CancĂșn has all inclusive rates that come with all meals included.

How much does it cost to stay at Kempinski Hotel CancĂșn?

As of Nov 21, 2025, prices found for a 1-night stay for 2 adults at Kempinski Hotel CancĂșn on Dec 15, 2025 start from $304.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Kempinski Hotel CancĂșn?

Kempinski Hotel CancĂșn offers free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

What is there to do near Kempinski Hotel CancĂșn?

This resort is situated in Zona Hotelera within a 10-minute walk of Ballenas Beach and Nichupté Lagoon. You'll also find La Isla Shopping Mall and Hotel Zone Beaches within a short drive.

Is parking available on site at Kempinski Hotel CancĂșn?

Yes, there is accessible parking available.

Is a spa located at Kempinski Hotel CancĂșn?

KayantĂĄ Spa is the resort's spa and services include Swedish massages, hot stone massages, hydrotherapy, and body wraps.

Does Kempinski Hotel CancĂșn include a casino on the premises?

No, Kempinski Hotel CancĂșn doesn't have a casino.

Will I find an indoor pool at Kempinski Hotel CancĂșn?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What amenities will couples enjoy at Kempinski Hotel CancĂșn?

This beachfront resort offers many amenities for couples, including Champagne service as well as a beach bar and 2 outdoor pools.

Does Kempinski Hotel CancĂșn have a hot tub?

Yes, this resort has a spa tub.

Does Kempinski Hotel CancĂșn have a restaurant that serves breakfast?

Yes, Kempinski Hotel CancĂșn has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Kempinski Hotel CancĂșn allow pets to stay free of charge?

No, pets aren't allowed at Kempinski Hotel CancĂșn.

Does Kempinski Hotel CancĂșn have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Kempinski Hotel CancĂșn?

The closest major airport to Kempinski Hotel CancĂșn is Cancun Intl. Airport (CUN), which is 11.5 mi away (18 minutes by car).

Are there rooms with balconies at Kempinski Hotel CancĂșn?

Yes, every guestroom at Kempinski Hotel CancĂșn comes with a balcony with some featuring ocean views.

Does Kempinski Hotel CancĂșn have a wedding venue on site?

Take advantage of the wedding venue at Kempinski Hotel CancĂșn if you plan to say "I do" during your trip.

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