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Retorno del Rey No. 36 Cancun QROO

Hotel highlights

  • Onsite dining
  • Spa
  • 2 outdoor pools
  • Fitness center

Located in Zona Hotelera within a short walk of Luxury Avenue Shopping Mall, Grand Hotel Cancún managed by Kempinski is within a mile (2 km) of other popular sights such as Aquaworld. This 363-room, 5-star resort has 2 outdoor pools along with a full-service spa and 6 restaurants.


There are multiple options for onsite dining with 6 restaurants, including The Club Grill, which has pool views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7 AM to 11:30 AM.


Guests can expect WiFi, wired Internet, and 42-inch LCD TVs with cable channels and pay movies. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include balconies or patios, iPod docks, and minibars.

Property features

Guests of Grand Hotel Cancún managed by Kempinski have access to a full-service spa, 2 outdoor pools, and a gym. There's limited parking, and an airport shuttle (available 24 hours) for USD 150.00 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach resort include a sauna, outdoor tennis courts, and WiFi in public areas.

Room options

Presidential Suite

1 King Bed | Sleeps 3

Panoramic Suite

1 King Bed | Sleeps 3

Suite (The Saasil)

3 King Beds | Sleeps 6

Deluxe Double Room (Seafront)

2 Double Beds | Sleeps 4

Guest reviews for Grand Hotel Cancún managed by Kempinski

Everyone (46) Couples (17) Family (17)
Partner Couples

Clean and well maintained. Very friendly staff.

By on Aug 3, 2022


By on Aug 1, 2022

Partner Couples

The staff was awesome from beginning to end truly professional

By on May 23, 2022

Family with small children

Excellent stay, thoroughly enjoyed Club Level. Well worth every penny. Beach and surf were too rough to swim but otherwise everything was perfect.

By on Mar 29, 2022

Partner Couples

The most amazing experience and service. Every staff member was attentive and truly wants to make the experience positive and special and it sure was.

By on Jan 12, 2022


By on Dec 27, 2021



By on Dec 25, 2021


we liked it very much

By on Dec 23, 2021

Partner Couples

have stayed tere many times and it just keeps getting better.

By on Dec 19, 2021

Partner Couples

As expected, impeccable service.

By on Oct 17, 2021

Grand Hotel Cancún managed by Kempinski

Retorno del Rey No. 36, Cancun, QROO 77500
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