Search Flights From McCarran Intl. (LAS) To Sacramento Intl. (SMF)

This was my first time flying with Spirit, and I must say it was a very good experience throughout. I had four flights with them in total, had no issues, staff were friendly. Some of the seats are a bit smaller than average but on two of the planes they were just as comfortable as any other airline. I like Spirit!

According to my ticket, doors were supposed to close at 1:20 and takeoff at 1:35. I arrived to my gate at 1:12 (really close, I know) and the doors were closed with no staff at the gate.

They have no customer service. 4 elderly people had to be helped by my wife and I because the staff was not there. The other people’s flight got changed to a different gate and no staff was there to direct people to the other gate. When one staff came she was rude to everyone that had a question about the 3 delay flight. She was in a confrontation with a passenger . I because her customers service was horrible. Meaning she made everyone feel like it was our fault the plane was late. I will make sure everyone in my groups, social media, and family know not to fly with them. Frontier learn some customer service and have a freaking heart for those elderly people, don’t just leave them stranded.

No help from Frontier staff after we learned at the airport that flight is canceled. Needed to buy my own tickets with different airline to get home.First I learned that our Frontier Airlines 2093 flight was delayed, then when we arrived to the airport Frontier counter at 12:00pm (2 hours before rescheduled time) and to our dismay we were told that our flight is canceled. We were told that it'll be refunded, but none of Frontier personnel including management and call center representative offered any help, suggestion or assistance. Our family of 2 adults with 2 kids was told that no further assistance or directions can be given and that we are on our own and need to find, book and purchase ourselves. We were only given a small piece of paper with Frontier phone number, which was of no help either. Basically, we were stranded in the middle of Las Vegas airport with nowhere to go and no help. No accommodations or rebooking assistance was provided. As we needed to get home, we were forced to buy tickets on our own for the next available flight to Sacramento. The total paid for Southwest tickets was $1,315.92 (see attached receipt from Southwest as well as boarding passes for flight 3884). Since the Frontier refund was provided for $198.20 for canceled flight 2093, I am demanding a compensation/reimbursement for the difference of $1,117.72 for your lack of service, assistance and our extra expenses, stress, inconvenience and time. It’s only fair for us to be reimbursed for this amount: $1,117.72 If this compensation is not credited back to my credit card used for booking original canceled flight, I will initiate legal action against Orbitz and Frontier Airlines and seek much higher damages for this outrageous situation. We never expected to be treated like this by Frontier Airlines and practically left alone and stranded with no offer to assist at all by anyone from Frontier. If the refund to set this matter right is not provided to me within 1 week (by 07/12/19), I will notify US Department of Transportation, Better Business Bureau and all Social Media sites as well as local TV stations.