$122 Cheap flight deals from Charlotte (CLT) to Akumal (CUN)

Great location, close to restaurants and grocery store. Clean property and friendly staff. Food at the restaurant was good. Actual property not nearly as nice as the photos, very dated.

Pros: We stayed in one of the beachfront bungalows and had our own private beach access, lounge chairs, even hammocks. THUMP THUMP THUMP My spouse is AFAB non-binary, post-chest surgery and was able to lie in the sun without a top -- something hard to do in a lot of beach spaces. The room looked nice and the bed was comfortable; toilet was separate from sinks and shower, which always helps with 2 people. THUMP THUMP THUMP Cons: The hotel next door plays really loud music from mid-afternoon until midnight or 2am, depending on the night. It's not Maya's fault, but the sound carries over the beach. We chose to go to Tulum because we heard it was quieter than Cancun, but this is unfortunately in the party district. THUMP THUMP THUMP I was able to tune out the music with ear plugs, but this meant that there was no falling asleep to the sound of the waves. My spouse had a harder time with it and had to take sleep aids because the THUMP THUMP THUMP was driving them insane. The lighting in the room is very ambient and relaxing at night, but there is almost no light by the bathroom mirror. THUMP THUMP THUMP If you want to put on makeup or shave, leave the room and find one of the random mirrors gracing the grounds around the hotel. At night, forget it. The restaurant turned us away at 5pm when they close at 6, told us to come back at 8. When we got food at 9 it was cold and underwhelming. If the THUMP THUMP THUMP in this review drives you nuts, look for a different hotel.

The staff really made this a great experience. They provided great service and made my family and I feel like VIPs. That said, I do encourage caution for people who have mobility issues. The main buffet area has a ramp to go to the dining tables, but the primary way to be able to access the food is using stairs. Noticing that made me notice that the doors on the bathrooms across from the cafe are round knobs that could be hard for people to push open. None of these were deal breakers for us, but I do think people with mobility issues may want to be intentional about requesting rooms closer to elevators and create a plan that lets them maximize eating in places that are more accessible.

This property is not equipped to handle the amount of people staying here. Peope are running to the pool and beach at 7 a.m. to get lounge chairs bc there are not enough on the property. The dining facilities are not large enough. My party was turned away a few times bc the various reataurants were full or at capacity (only one restaurant takes a reservation which is a scramble to get at 8 a.m. each morning).The room was outdated and needs renovating and new decor. It was hard to get anyone to help with anything. Once, I did connect with someone he/she was nice, polite, and helpful. The hotel is understaffed and needs more lounge chairs and umbrellas.