2/10 Terrible
Joddi S.
Jul 24, 2025
Our stay started off great until Day 2 when we ran into plumbing issues - several toilets not working (3 of the 5). Contacted Matt directly - he sent a handyman out who looked at the septic and told us it was full. Matt then told us about a pizza place up the road (mind you this home is very isolated) that's open until 7 PM for restroom use. Asked about other rental properties or mobile toilets for another resolution and no luck. We were not able to depart as we had a boat rental for the day, 18 family members and a 6 hour drive home with food already prepared for the day. After he notified us of septic, he offered 1 night stay credit and said to limit our use to the 2 toilets and confirmed not to use the washer, dishwasher, etc. to limit water so we did not have further issues in the remaining 2 toilets. We had the kids use the lake, used the hose outside for freezing showers and made do our last day/next am. Matt could not get septic there until morning we checked out. After our departure, Matt notified me the septic was not full (his handyman is "just a handyman" so probably didn't know correct level) and he was having roto rooter come out at 5 PM (day we already left), he asked for venmo to send me refund. Later that evening, he text me that there was a clog in one of the toilets and he would no longer refund my money. This is TERRIBLE! He should of had a plumber or handyman come in - our water was limited based on his direction. And 1 clog for 3 restrooms?
Joddi S.
Stayed 3 nights in Jul 2025