Arcade Hotels in Puerto Morelos

"Eliu and Silvana were amazing butlers!"

"Loved everything (room, cleanliness, staff, beach setting, activities, entertainment, grounds, etc) except beach seaweed and brown ocean (not your fault or within your control); in general, many of the entrees in the restaurants are well presented but seem to have little to no flavor; lazy river pool around the spa is showing some age as the tile has some rough spots on the bottom where pool floor is pushing up and or rough repairs have been made; checkin process seemed to take longer than expected. Minor issues overall. We will be back again and again."

"Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool. "