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Hotel Riu Yucatan - All Inclusive

3.5 star property
Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club

Choose dates to view prices

Photo gallery for Hotel Riu Yucatan - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Lobby sitting area
Buffet
5 bars/lounges, swim-up bar, poolside bar
On the beach, white sand, sun loungers, beach towels

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Spa
  • Parking included

Explore the area

View in a map
Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪3 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪13 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Double Room (U)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room (U)

8.0 out of 10
Very good
(96 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (U)

7.2 out of 10
Good
(14 reviews)
  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Standard

Minibar, in-room safe, individually decorated, laptop workspace

Double Room Standard

  • 290 sq ft
  • Sleeps 4

View all photos for Suite Junior with Pool View

Minibar, in-room safe, individually decorated, laptop workspace

Suite Junior with Pool View

  • 731 sq ft
  • Sleeps 4

View all photos for Double Room (M)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (M)

8.8 out of 10
Excellent
(6 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (L)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Room (L)

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (E)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Room (E)

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room (B2C-US)

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (B2C)

  • 732 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (M)

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, individually decorated, laptop workspace

Junior Suite (L)

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, 2 Bedrooms (U)

9.0 out of 10
Wonderful
(2 reviews)
  • 291 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (C)

9.6 out of 10
Exceptional
(4 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, Connecting Rooms (C)

  • 280 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Suite (C)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (C)

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room ( Kid Free | C)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room ( Kid Free | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (Kids Free | B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Standard Double Room, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room

Minibar, in-room safe, individually decorated, laptop workspace

Double Room

  • 290 sq ft
  • Sleeps 4

View all photos for Quadruple Suite Junior with Pool View

Minibar, in-room safe, individually decorated, laptop workspace

Quadruple Suite Junior with Pool View

  • 731 sq ft
  • Sleeps 4

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Downtown Playa del Carmen
  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
8.4 out of 10, Very Good, 17 reviews
$144 nightly
The price is $177
Feb 23 - Feb 24
Total with taxes and fees
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About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Playacar Beach, Hotel Riu Yucatan - All Inclusive is within 2 miles (3 km) of other popular sights such as Quinta Avenida. This 507-room, 3.5-star property has 4 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 3 min walk - 0.2 miles
  • Playacar Beach - 8 min walk - 0.5 miles
  • Mahi Golf Course - 11 min walk - 0.6 miles
  • Playacar Golf Club - 13 min walk - 0.7 miles
  • Mayan Ruins of Playacar - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬7 min walk
  • ‪rosa roja - ‬3 min walk
  • ‪Festival Grand Buffet - ‬9 min walk
  • ‪Bar Arrecife - ‬11 min walk
  • ‪Cupcake Cafe - ‬7 min walk

About this property

Hotel Riu Yucatan - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club
Guests of Hotel Riu Yucatan - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other amenities include balconies, minibars, and ceiling fans. Housekeeping is available on request.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna. The spa is open daily.

Similar properties

3 outdoor pools, pool umbrellas, sun loungers
Hotel Riu Playacar - All Inclusive
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.8 out of 10, Excellent, 1,002 reviews
$359 nightly
The price is $437
Feb 11 - Feb 12
Total with taxes and fees
Hotel Riu Playacar - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cancun
  • La Hacienda
  • La Margarita
  • Shanghai
  • Sicilia

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Volleyball
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room crib
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 12 buildings
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

All Inclusive Yucatan
Riu Yucatan
Riu Yucatan All Inclusive
Riu Yucatan All Inclusive Playa del Carmen
Riu Yucatan Playa del Carmen
Yucatan All Inclusive
Yucatan Riu
Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico
Riu Yucatan Mexico
Riu Yucatan Playacar Hotel Playa Del Carmen
Rui Yucatan
Riu Yucatan All Inclusive All-inclusive property
Riu Yucatan Inclusive inclusi

Frequently asked questions

Are there all-inclusive options at Hotel Riu Yucatan - All Inclusive?

Hotel Riu Yucatan - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Yucatan - All Inclusive?

As of Jan 30, 2026, prices found for a 1-night stay for 2 adults at Hotel Riu Yucatan - All Inclusive on Feb 17, 2026 start from $323.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hotel Riu Yucatan - All Inclusive?

Hotel Riu Yucatan - All Inclusive offers free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

What is there to do around Hotel Riu Yucatan - All Inclusive?

This property is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xcaret Eco Theme Park within a short drive.

Is parking available on site at Hotel Riu Yucatan - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Hotel Riu Yucatan - All Inclusive?

Renova Spa is the property's spa and services include beach massages, body wraps, facials, and mani/pedis.

Does Hotel Riu Yucatan - All Inclusive feature a casino on the premises?

No, Hotel Riu Yucatan - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Yucatan - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

Is Hotel Riu Yucatan - All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 4 outdoor pools, a poolside bar, and a poolside restaurant.

Are there hot tubs at Hotel Riu Yucatan - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hotel Riu Yucatan - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Yucatan - All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Yucatan - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Yucatan - All Inclusive.

Are there connecting rooms at Hotel Riu Yucatan - All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Hotel Riu Yucatan - All Inclusive?

The closest major airport to Hotel Riu Yucatan - All Inclusive is Cozumel Intl. Airport (CZM), which is 19.8 mi away (253 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Yucatan - All Inclusive?

Yes, every guestroom at Hotel Riu Yucatan - All Inclusive comes with a balcony with some featuring pool views.

Does Hotel Riu Yucatan - All Inclusive have a wedding venue on site?

There are wedding services available at Hotel Riu Yucatan - All Inclusive if that's in your vacation plans.

Hotel Riu Yucatan - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 527 out of 1002 reviews
Rating 8 - Good. 264 out of 1002 reviews
Rating 6 - Okay. 107 out of 1002 reviews
Rating 4 - Poor. 60 out of 1002 reviews
Rating 2 - Terrible. 44 out of 1002 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Jalen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The rooms are decently clean, shower head had noticeable built up dust that obviously looked like it hasn’t been cleaned in a few weeks or months. The food variety is very limited for an all inclusive resort, most of the food is reused at the other “restaurants” they have on the resort. The staff is usually friendly! I don’t run into any rude or non helpful staff. My first night checking in, I was moved to their sister hotel the Riu Palace for the night because the room I had booked had “unexpected air conditioning problems”, which was a bit irritating but it was fixed the next day and wasn’t an issue to resolve. A man by the name of Tito was extremely helpful during that first night. I would stay here again, I would just hope for better and more thorough clean, and a wider variety of food!
Stayed 5 nights in Oct 2025

10/10 Excellent

Baily Wyatt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My balcony view was of a forested area where the monkeys , Coatis, and Zerekes live. You can watch them doing their routine daily activities. I requested this building specifically from Christhian, so that I could enjoy this view. Many thanks to Christhian for granting my request .
Stayed 7 nights in Oct 2025

10/10 Excellent

Leonard

Stayed 5 nights in Oct 2025

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room excellent service good food and entertainment
Stayed 4 nights in Oct 2025

10/10 Excellent

Byron, Nashville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a great location to enjoy the beach and the pool at your own schedule. The bars and food are conveniently placed. The staff are amazing especially when interacting with the kids.
Stayed 4 nights in Oct 2025

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
RIU Yucatan was a good place to stay. On the upside, the kitchen workers kept the place very clean, there was a good variety of food for my 4 night stay, the optional restaurants were good and provided freshly cooked steak and seafood at 2 of the restaurants ("Sicilia" Italian restaurant "La Margarita" steakhouse.) I had the ribeye at La Margarita and the Salmon at Sicilia, the Salmon was very good and the ribeye was okay. The grounds were kept up very well and the pool experience and entertainment were very good. If there was a downside I would say the optional restaurants were under-staffed and don't expect to get checked into your room until 3PM, we got in very early (8am) but waited until around 3 for our room. Unlike Baja many of the workers don't speak or understand english well, although they were all very respectful and tried to help. I would stay at RIU Yucatan again,
Stayed 4 nights in Oct 2025

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very safe and had so many different entertainment items. The staff was very kind and nice. I loved the fact that you could walk to other Riu's and see the entertainment there. Beach was perfect with palms and beautiful water color. Family hotel
Stayed 4 nights in Oct 2025

6/10 Okay

Mandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The resort was average. The food at the buffet was not as good as most I’ve stayed at. The Steakhouse was the only food I’d consider to be of good quality. Pool area felt crowded. Rooms were very clean and staff was friendly.
Stayed 3 nights in Oct 2025

10/10 Excellent

Soledad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Annette

Traveled with family
Staff was excellent, restrooms/showers had draining issues.
Stayed 4 nights in Sep 2025

10/10 Excellent

Pascal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the little attention of the staff 👍
Stayed 1 night in Sep 2025

8/10 Good

Karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small shops near by, quiet with the option of sitting at the pool or beaxh
Stayed 3 nights in Sep 2025

10/10 Excellent

Adrienne Joy, rio rancho

Stayed 6 nights in Aug 2025

6/10 Okay

RAMON

Traveled with partner
Shower wasn’t working, never got fixed, old ugly furniture,personnel at main pool not friendly, one of the employees at the towel’s station, rude.!
Stayed 7 nights in Sep 2025

6/10 Okay

Souheil

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Nichole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and enjoyable for the family. Food options were great and was in walking distance of the nearby plaza.
Stayed 4 nights in Aug 2025

8/10 Good

RANDY, New Braunfels

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, dining was good but not excellent. Pool was too crowded, probably because the other Riu hotels come here to use the pool and beach.
Stayed 3 nights in Aug 2025

8/10 Good

Ydain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Don’t Like The lobby Because. They don’t have air conditioning. Hay preferred air conditioning The Rest de Hotel es Good
Stayed 5 nights in Aug 2025

10/10 Excellent

Ricardo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet restaurant team is great.
Stayed 8 nights in Aug 2025

2/10 Terrible

Jessie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was horrible and definitely not a 5 star. Got food poisoning from the hotel food on the first day there (only drank bottled water and no ice). Room in poor condition with several broken pieces of wood in room, unsafe broken outlet missing parts, rust and black mold in shower, shower pan was peeling. Couple of days in and cold water stopped working along with no water in toilet. Had to pack up the whole family and move to another room (didnt even upgrade us or offer anything. New room was not in much better shape with even more rust along with cracked bathroom sink. No concierge or room service, pool was tiny and crowded with not much room to swim and kept getting hit with volleyballs, swim up bar was not a real swim up bar and had to get out of pool to get a drink. Food was horrible with steak being rubbery and gristle, wasn't a single good meal there. If this is what Riu considers a 5 star property, i will never stay at a Riu property again.
Stayed 6 nights in Jul 2025

10/10 Excellent

KYLE, Holland

Stayed 6 nights in Aug 2025

10/10 Excellent

Yolanda

Traveled with partner
Liked: Amenities
Everything and everyone were amazing.
Stayed 6 nights in Aug 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

6/10 Okay

Rogelio

Traveled with family
Liked: Cleanliness, staff & service
My favorite thing about the hotel was the location. The property is located in a safe location with guards before entering the neighborhood. We rented a car so it made it easy to get everywhere, highly recommend. The pool closes at 7pm fyi, even though they initially told us it closed at 8pm my 11 year old found that upsetting. I let them know about the misinformation but they didnt care and really couldnt tell me what time the pool closed. Pools should stay opened until 10pm at least. Close your drapes because the ac in the room was preset, so be preparred for the room to be a little hot especially after a day in the sun. The food was below average besides the steak house. There was alot of reheated food at the buffet, everything was dry and overcooked. Unfortunately had to throw alot away. RIU do better, quality control. Recommend the lemonade at the bar. Recommend the party on Friday that was fun. Recommend the Michael Jackson show on Sunday. The hotel for cost..not worth it, keep looking.
Stayed 6 nights in Jul 2025

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