Hotels in Isla Contoy

"Everything was absolutely perfect. The room was beautiful and spotless. The beach area was fantastic. The food was delicious. Every single member of the staff was so kind and welcoming. I could go on and on about how wonderful this resort was— the fabulous drinks, the yummy snacks everywhere, the fun nightly shows and music — but I’ll just say that literally everything was perfect for our relaxing getaway. "

"Great place "

"Do not book this resort if you are expecting a five-star or VIP experience. Pools are not heated, which made them unusable during colder weather, including the swim-up room we paid extra for. The jacuzzis were barely warm and not enjoyable. Service was extremely inconsistent, with long waits at restaurants and little acknowledgment from staff. This is also NOT a couples-friendly resort. It is heavily focused on families, with very limited adults-only areas. The room walls are paper thin, and hallway noise from children running, yelling, and crying starts early in the morning. Even the “romantic” wine cellar dinner was loud, crowded with families, and far from intimate. We are Expedia Gold members and specifically chose this hotel because it is listed as a VIP property. No upgrade was offered despite room availability, and the only VIP benefit was a 20% spa discount. Other VIP hotels typically provide welcome amenities or personalized recognition, which was completely missing here. The property looks beautiful in photos, but the service, comfort, and overall experience do not match five-star or VIP expectations. Travelers looking for luxury, relaxation, or a romantic stay should strongly consider other options."