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Xoza Hotel Urban Escape

3.0 star property
Hotel with free breakfast, near Cancun Mall

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Photo gallery for Xoza Hotel Urban Escape

Relax in a sheltered outdoor space with a central table and four chairs, surrounded by lush greenery and a soothing water feature.
Property video
Relax in the central hot tub, surrounded by a modern ceiling design and a comfortable bench.
1 bedroom, in-room safe, free WiFi, bed sheets
Relax by the serene water feature surrounded by lush greenery and large-leafed plants.

Popular amenities

  • Gym
  • Pool
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

Map
Lopez Portillo, Cancun, QROO, 77513
  • Plaza 28
    ‪19 min walk‬
  • Cancun Mall
    ‪2 min drive‬
  • Plaza Las Americas
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

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Room options

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Double Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Comfort Room

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, free WiFi, bed sheets

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Mercado 28, Xoza Hotel Urban Escape is within a mile (2 km) of La Sagrada Familia Parish. This 42-room, 3-star hotel has free breakfast, an indoor pool, and a 24-hour gym.

What's nearby

  • Las Palapas Park - 19 min walk - 1.0 mile
  • Plaza 28 - 19 min walk - 1.0 mile
  • Cancun Mall - 2 min drive - 1.1 miles
  • Plaza Las Americas - 4 min drive - 2.0 miles
  • Ultramar Ferry Puerto Juárez - 6 min drive - 2.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪Los 7 Mares - ‬8 min walk
  • ‪Antojitos Yucatecos Polcanes y Panuchos - ‬4 min walk
  • ‪La Loteria Taqueria - ‬6 min walk
  • ‪El Pocito - ‬7 min walk
  • ‪Las Tortas de Cochinita - ‬4 min walk

About this property

Xoza Hotel Urban Escape

Hotel with free breakfast, near Cancun Mall
Xoza Hotel Urban Escape features an indoor pool, a 24-hour gym, and meeting rooms. If you drive, take advantage of free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a banquet hall and a garden.
Guests can expect free WiFi and 50-inch Smart TVs with digital channels. Hair dryers and safes are also standard.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cleaning fee: USD 2 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No alcohol is served at Xoza Hotel Urban Escape.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

XOZA CANCUN Distinctive Hotels Hotel
XOZA CANCUN Distinctive Hotels CANCUN
XOZA CANCUN Distinctive Hotels Hotel CANCUN

Frequently asked questions

What's there to see around Xoza Hotel Urban Escape?

This hotel is situated in Downtown Cancun within a short 19-minute walk of Plaza 28 and also 19 minutes on foot from Mercado 23. You'll also find Cancun Mall and Ultramar Ferry Puerto Juárez within a short drive.

Is there parking available at Xoza Hotel Urban Escape?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Xoza Hotel Urban Escape include a casino?

No, Xoza Hotel Urban Escape doesn't have a casino.

Is there an indoor pool at Xoza Hotel Urban Escape?

Yes, this hotel has an indoor pool.

Is Xoza Hotel Urban Escape good for couples?

Couples staying at this hotel will appreciate amenities like a smart TV as well as an indoor pool and a 24-hour fitness facility.

Does Xoza Hotel Urban Escape have a hot tub?

No, this hotel doesn't have a spa tub.

Does Xoza Hotel Urban Escape have a restaurant that serves breakfast?

Xoza Hotel Urban Escape offers free continental breakfast each morning though there is no restaurant.

Does Xoza Hotel Urban Escape allow pets to stay for free?

No, pets and service animals aren't allowed at Xoza Hotel Urban Escape.

Are there connecting rooms at Xoza Hotel Urban Escape?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Xoza Hotel Urban Escape?

The closest major airport to Xoza Hotel Urban Escape is Cancun Intl. Airport (CUN), which is 11.9 mi away (29 minutes by car).

Are there rooms with balconies that I can book at Xoza Hotel Urban Escape?

No, at Xoza Hotel Urban Escape, there aren't any guestrooms that list a balcony.

Xoza Hotel Urban Escape Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 25 reviews
Rating 8 - Good. 4 out of 25 reviews
Rating 6 - Okay. 3 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Sebastiano

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
They offered no toiletries and not hot water in the shower. Very simple. I wouldn't go again.
Stayed 1 night in Apr 2025

2/10 Terrible

Jarell M

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Mar 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Itzel

Stayed 1 night in Mar 2025

2/10 Terrible

Jason

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, flooding issues and the staff left for the night without providing help.
Stayed 4 nights in Mar 2025

6/10 Okay

Idanet, Chalmette

Liked: Cleanliness, staff & service
The room felt confined, lack of windows and no full length mirror. The water did not work for a full day. The property was clean and what helped the inconvenience was the hospitality.
Stayed 4 nights in Feb 2025

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beside the no water for a day it was good
Stayed 3 nights in Feb 2025

10/10 Excellent

María Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel nuevo, cómodo, con todo lo necesario para descanaar. Minimalista y centrico. Peesonal amable.
Stayed 1 night in Apr 2025

10/10 Excellent

Jesus

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo bastante bien y económico
Stayed 4 nights in Mar 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estaba muy limpio y la atención fue muy buena, el hotel es nuevo por ende las instalaciones son muy buenas
Stayed 3 nights in Feb 2025

8/10 Good

Ronny

Stayed 1 night in Feb 2025

10/10 Excellent

Juan Felipe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, fue muy cómodo para descansar
Stayed 1 night in Jan 2025