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Hotel Hacienda de Castilla

3.0 star property

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Photo gallery for Hotel Hacienda de Castilla

Outdoor pool, sun loungers
Reception
A white orchid in a white pot on a wooden nightstand, a bedside table, and a bed with a blue blanket and white pillows.
Reception
Standard Room, 2 Double Beds | 1 bedroom, down comforters, desk, blackout drapes

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available

Explore the area

View in a map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524
  • Place, Mercado 23
    ‪14 min walk‬
  • Place, Las Palapas Park
    ‪3 min drive‬
  • Place, Benito Juarez Municipal Building
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Room Standard

1 bedroom, down comforters, desk, blackout drapes

Room Standard

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a potted plant, and a large window with a view of buildings and palm trees.

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(21 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room Standard

1 bedroom, down comforters, desk, blackout drapes

Room Standard

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Cancun

Located in Downtown Cancun within a short walk of Mercado 23, Hotel Hacienda de Castilla is within a mile (2 km) of Museo Iconografico de la Carrera Panamericana. This 43-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Mercado 23 - 14 min walk - 0.8 miles
  • Las Palapas Park - 3 min drive - 1.1 miles
  • Benito Juarez Municipal Building - 3 min drive - 1.1 miles
  • Puerto Cancun Marina Town Center - 5 min drive - 1.8 miles
  • Plaza 28 - 5 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Subway - ‬9 min walk
  • ‪Casa Bea - ‬11 min walk
  • ‪Cocina Economica Marbella - ‬11 min walk
  • ‪Food Court - ‬10 min walk
  • ‪Pizzas Magnatti - ‬8 min walk

About this property

Hotel Hacienda de Castilla

At Hotel Hacienda de Castilla, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. You can take advantage of limited parking, along with an airport shuttle (available 24 hours) for MXN 1000 per room one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include a meeting room, a library, and express check-out.
32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Free local calls and desks are other standard amenities.
An outdoor pool and a children's pool are on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: MXN 170 for adults and MXN 130 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Hija de Villa

Things to do

  • Billiards/pool table
  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 100 per pet, per night
  • 2 total (44 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

What can I see within easy reach of Hotel Hacienda de Castilla?

This hotel is situated in Downtown Cancun within a short 13-minute walk of Mercado 23. You'll also find Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center within a short drive.

How much does it cost to stay at Hotel Hacienda de Castilla?

As of Jul 20, 2026, prices found for a 1-night stay for 2 adults at Hotel Hacienda de Castilla on Jul 24, 2026 start from $40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Hotel Hacienda de Castilla?

Yes, though parking is limited parking.

Does Hotel Hacienda de Castilla have a casino at the property?

No, Hotel Hacienda de Castilla doesn't have a casino.

Will I find an indoor pool at Hotel Hacienda de Castilla?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Hotel Hacienda de Castilla?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Hotel Hacienda de Castilla?

No, there isn't a spa tub at this hotel.

Does Hotel Hacienda de Castilla have a restaurant with a breakfast menu?

Yes, Hotel Hacienda de Castilla serves a full breakfast for a surcharge each morning at La Hija de Villa.

Will Hotel Hacienda de Castilla allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel Hacienda de Castilla for a fee of MXN 100 per pet, per night.

Are there connecting rooms at Hotel Hacienda de Castilla?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Hacienda de Castilla?

The closest major airport to Hotel Hacienda de Castilla is Cancun Intl. Airport (CUN), which is 12.1 mi away (23 minutes by car).

Can I book a room with a balcony at Hotel Hacienda de Castilla?

Yes, some guestrooms at this hotel offer either a balcony and a terrace.

Hotel Hacienda de Castilla Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 245 out of 876 reviews
Rating 8 - Good. 292 out of 876 reviews
Rating 6 - Okay. 182 out of 876 reviews
Rating 4 - Poor. 78 out of 876 reviews
Rating 2 - Terrible. 79 out of 876 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 8 nights in Aug 2024
Verified

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for family to stay
Stayed 8 nights in Jul 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great attention to detail
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Estelle L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel! Very pet friendly, too!
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers good value for the price. The pool is a definite plus, and there are plenty of dining options nearby.
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Tram

Liked: Cleanliness, staff & service, amenities
Over all, we love this hotel for les locaux
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 1 night in Sep 2025
Verified

8/10 Good

Hilleke

Liked: Cleanliness, staff & service
Nice hotel for a night in Cancun.
Verified

8/10 Good

charlene bourassa

Liked: Cleanliness, staff & service, amenities
The staff is amazing!
Stayed 8 nights in May 2025
Verified

8/10 Good

Shella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and friendly staff.
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

Miriam

Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom stinks horrible, staff okay, not very friendly to be honest. The area for this hotel is horrible!!!!!!!!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good service for the price.
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Jennis

Liked: Cleanliness
We had multiple rooms and 4 days. The room was clean ; but various amenities were not working like either TV or warm water. They also charge a cash room tourism tax .
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Subhadip

Liked: Cleanliness, staff & service
Good for sleeping overnight
Stayed 1 night in Mar 2025
Verified

8/10 Good

Naleita

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rarely that I write a review, but this place deserves it because for the affordability of the unit, we were most favourably impressed. Very very good affordable option in Cancun.
Stayed 2 nights in May 2024
Verified

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and clean. I enjoy staying there. Close to public transportation.
Stayed 7 nights in Jan 2023
Verified

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel. beds not that comfortable and breakfast only is 1 option. friendly staff and very kind. great location and value good hot water
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Emely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was amazing! Place is lovely, just the neighborhood..
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and great staff. Diego in restaurant was the best! Food was well prepared and presentation was very nice. Walking distance to shopping boulevard,shops, ATM,plaza,etc. Used Uber to get around which was easy and affordable. Would recommend for short stays. Toiletries were a nice touch.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Stayed 6 nights in Apr 2024
Verified

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was openly discriminated against for being disabled
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, amenities
Hotel and restaurant staff were very helpfull and our stay were bettar than good!! Really worth of money
Stayed 6 nights in Dec 2023
Verified

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms where big and clean.the only down side where the cold showers.
Stayed 4 nights in Jan 2025

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