Winter Garden Westgate Resorts

"Upon booking, the room I selected was updated blue with a jacuzzi style tub. I always call ahead as I travel with a service animal, I assume this is why my room was outdated, brown and not the room that I booked. My service animal performs alerting and grounding tasks that are sleep oriented, his training is specifically designated for sleep disturbances (PTSD sleep apnea, sleep walking etc). Therefore, more likely than not I choose to roam day to day without him present all the time. The hotel gave me a flier which the lady who was so nice handed over saying “im sure you’ve seen this before” which no, I have never received a paper about things that are common sense (if damages occur you’re responsible, if the service animal is behaving inappropriately you will be removed from property) However, the paper extensively listed the use of family areas with a service animal is not permitted, seating in restaurants or food areas with a service animal was not permitted, leaving the service animal unattended in the room was not permitted. It made this stay very unaccommodating. I have never experienced this at any hotel, most trained service animals are crated or crate trained and the policy should reflect the use of crating a service animal as acceptable when leaving the room without them. This made my stay entirely taxing & I could not utilize any of the amenities while I stayed. If you are traveling with a service animal, they will allow you to sleep there and nothing else so FYI"

"Pool was great kids loved the slides, room was a great size with convenient amenities."

"Spacious rooms and good breakfast and very convenient location"