The area was nice. The stove in my room did not work well and the Air Conditioner barely cooled the room.
Room Smells cigarette though I am on a non-smoking unit.
This is a non smoking hotel but soon as I opened the door I smelled smoke and cinnamon cloths smelled like smoke after being in there for 5 minutes went to front office and the lady said did I spark one up in here and I told here during check in I don’t smoke also there was dust and Cobb Webb’s every where as if nobody’s been cleaning the rooms out had cigarette burns on the night stand next to the bed but it’s a non smoke room the kitchen had no pots or pans no tuple whare so yeah prolly want be staying there again....
We were only in town for 1 night. The hotel was perfect for the short stay.
, room was small, bed was hard, construction site view,, breakfast area was in the lobby which was very small however there was a McDonald's very close by..the area was nice, close to shops and eateries..beach was 10 minutes away. Returned back to my room to notice the dresser was pulled out away from the wall..per front desk, the exterminator had been in the room..there was no notice given..didn't see bugs during my stay until the day I checked out and saw a strange black bug in the bathroom..water pressure in the shower was terrible
We enjoyed our time at the Extended Stay America. The rooms were modern and clean, perfect place for a couple nights. The only complaint I had was that the air conditioner was too close to the bed, and the comforter was just a bed cover, not an actual blanket.
To be 3 storys and no elevator suck. To go up all the stairs with luggage not cool. Room is ok but fridge had a bad smell and bathroom too small.
Internet was terrible Bed was hard as a rock TV was terrible Had to pay extra to get any of the stuff you stay at extended stay for AC was noisy and terrible
No frills, but if you are in it for the long run, there is a full sized refrigerator, a microwave, a 2 burner stove top, a sink for dishes, and ample cabinet space. A coffee maker would be nice. TV worked well, and a nice table for the laptop for conducting business. The La-Z-Boy was comfortable as well. Bathroom is tight, but what else do you do in there except Sit, Shower, & Shave?
The hotel definitely met our standards. Although 10 miles from the oceanfront, it was an excellent 'base' to start and end each day with. It is very close to many off-beach restaurants and shopping centers. I recommend it.
room had a bad smell of mold. shower curtain had mold all over it .had to be changed .
I enjoyed my night. Just what i needed a nigt of peace
This hotel was quite dirty and had a poor smell in the room. Cleanliness was the biggest problem.
Located in Northwest, Extended Stay America Suites Virginia Beach Independence Blv is within a mile (2 km) of popular sights such as Virginia Beach Town Center and Sandler Center for the Performing Arts. This 120-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 120 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Guests of Extended Stay America Suites Virginia Beach Independence Blv enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has barbecue grills.
The area was nice. The stove in my room did not work well and the Air Conditioner barely cooled the room.
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room Smells cigarette though I am on a non-smoking unit.
Jing, thank you for sharing your experience. Although we are a non-smoking property, we apologize for the smoke issues you experienced and for our failure to address them to your satisfaction. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We are terribly sorry and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management
This is a non smoking hotel but soon as I opened the door I smelled smoke and cinnamon cloths smelled like smoke after being in there for 5 minutes went to front office and the lady said did I spark one up in here and I told here during check in I don’t smoke also there was dust and Cobb Webb’s every where as if nobody’s been cleaning the rooms out had cigarette burns on the night stand next to the bed but it’s a non smoke room the kitchen had no pots or pans no tuple whare so yeah prolly want be staying there again....
Eric, we are sorry for the cleanliness issues you encountered and that the smell of smoke compromised your stay. Please know we are a non-smoking hotel, but on a rare occasion some guests do not comply, and we sincerely apologize for this. Also, we would like to inform you to ensure the cleanliness of kitchenware, and they are kept at the front desk. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Thank you for choosing to stay with us. While we are happy you liked the location of our hotel, we are sorry for the issues and inconvenience you experienced with the air conditioning and stove in your suite. Our maintenance team will check on it right away, and we thank you for bringing it to our attention. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management