Unfortunately, Residence Inn dropped the ball on our stay. They told us they couldn't accommodate our stay, and after we had a room, and unloaded our stuff, we were told we had to give up our room. They tried to tell us they told Expedia to handle the call, but we did not receive a call until we were in Virginia Beach. No one left a voicemail to let us know we no longer had a confirmed, paid in full reservation. I am currently waiting on the manager of that hotel to call me to discuss this situation further. He did reach out last week to apologize, and said he would call me after our vacation in OCMD was over. I never in my life had a vacation ruined by such incompetence. It so sad that we had such a communication breakdown. We were a repeat customer to this hotel, only to be left with nowhere to go once we got to Virginia Beach. This was an awful traumatic experience, and hopefully no one has to go through what we did on September 20th. Hopefully the Residence Inmates good for what they put us through.