Conrad Tokyo5.0 out of 5.0
Recent guest reviews
What do you expect from a Luxury hotel? Design? Check and beautifully with incredible taste. Views? Check with incredible views of the Tokyo bay. Comfort? Check .Our executive suite was a wonder to stay in. Food? Check . Breakfast at cerise is one nof the best ever.. Service? Check .They did everything they could to make our stay special , even the impossible ( cancel a reservation in a tiny restaurant with no penalties ...My wife was sick) . Concierge Services? Check . One of the best in town , they gave us great recommendations ... What else George? .
Never fails to deliver quality service. Location is also a big plus with its proximity to Ginza and Shibasi. Restaurants are nice especially the food at the Chinese Restaurant ( for a non Japanese cuisine)
We just stayed there for 5 days and used the Conrad as our base for exploring Tokyo. The choice could not have been better: from before we arrived, the concierge desk went out of its way to help us made the much needed reservations for tours and restaurants. Then, the moment you step in, you are surrounded by staff that seem to genuinely care about making your stay memorable. The location is convenient with good access to the subway and the JR system. The food choices are phenomenal and all our family particularly enjoyed the breakfast buffet which is one of a kind. Overall really hard to think what could be improved other than - maybe - the size of the gym. I and my family would wholeheartedly recommend staying at the Conrad (budget permitting)!
I have always liked the Conrad Tokyo, but the two things that bothered me the most, kept me from staying regularly. To my surprise during my last stay, they have both been corrected. They eliminated smoking in the lobby..which means more of us can enjoy the ambience. Secondly, the executive lounge has been expanded. I departed the day it was supposed to open, so I cannot on the food and experience. From the look of the expansion, it is much improved. The staff seems to be taking a more proactive approach of speaking to frequent customers, a practice which I think will go a long way. I now have everything I need for a great stay in Tokyo. There is no need for me to consider other properties moving forward.
The Conrad is in a wonderful location and close to train/ subway. Rooms are spacious and well appointed. Staff is very nice and helpful. Two things that need attention. Lobby bar poorly managed. Two nights and you have to wait up to 30 min with an empty glass for a drink. I complained to my server about service and she told me to just stop by and say hi Maybe lost in translation. The other issue is all restaurants in hotel close at 10pm. Would it not make sense to have one open until 11pm. We attended a 7pm show returning to hotel at 9:55. Restaurant would not seat us. The Conrad is nice but not on the same level with Ritz Carlton or Mandarin Oriental. It is less $$$ so guess you get what you pay for.
Had a great stay at Conrad for 5 nights. I was a diamond member and was welcomed immediately upon checking in. New lounge just opened on the 11th or so, so we were able to check in upstairs on the 37th floor. Most convenient was that our room was right next to the executive lounge so getting drinks and asking for directions was very easy. Asked for a suite upgrade but none available but I wasn't disappointed with the room. As it was right next to the lounge they renovated this room as well so there's a foyer entrance with wardrobes, then a large room with a bag view then the bathroom was almost as big as the room itself behind the bed. The lady who checked us in was brilliant and staff were friendly and made a lot of conversations between us. Shiodome station right underneath the hotel and walking distance from shimbashi. No doubt will stay here again !
We stayed last three days in Conrad and we loved it. Their customer service is outstanding. Our room was large and the view was amazing. Hotel is on the upper floors of the building, so the city viewa are great. Hotel is located just at the Shiodome station so it has easy access all around the Tokyo. Executive lounge offer great variety of snacks and was one of the best I've ever been to. Airport limousine takes you straight to the airport. Hope to stay here again.
I stayed here with my parents in the bay view suite during the short spring break. In short, this hotel is phenomenal from hardware to software including the room, concierge, service, as well as the execute lounge. Not thing to complain actually. I wish I can stay longer in this hotel next time I visit Tokyo. The tiny thing makes this hotel superior, for example, when I called the concierge, the staff greeted you with your name. I saw many luxury hotels cannot fully implement this detail. Great experience.
I'd heard to expect excellent service at Japanese Hotels, but this was amazing. Everyone was extremely friendly and helpful. The harbor view from a high floor was spectacular. Looking forward to staying here next time we're in Tokyo
My wife and I stayed three days in late March 2017. Beautiful room with stunning views of the bay. The hotel in its entirety is a work of art. Impeccable service by the staff; we were very well taken care of. Executive Lounge Manager, Mr. Yohei Asano is amazing! Thank you for a stay we will never forget!
Located in Minato, Conrad Tokyo is a leisurely stroll from popular sights such as Tsukiji Fish Market and Kabuki-za Theatre. This 289-room, 5-star hotel has 4 restaurants along with conveniences like a full-service spa and an indoor pool. Tokyo Tower and Tokyo Imperial Palace are also near this Ginzanishi hotel.
Relish the Japanese cuisine at Kazahana, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All 289 air-conditioned accommodations feature sitting areas. 37-inch flat-screen TVs come with digital channels and DVD players, and guests can stay connected with WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and free bottled water are also standard.
Guests of Conrad Tokyo enjoy a full-service spa, an indoor pool, and a health club. Transportation is made easy with limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 2707 reviews