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Conrad Tokyo

5.0 out of 5.0

Recent guest reviews

During the week between Christmas and New Year’s Eve of 2017, I took my family to Tokyo for a vacation and learning adventure. I’ve been to Tokyo many times on business, but never on a holiday, with the time to investigate the many exciting destinations that you read and hear about. We stayed at the Conrad Hotel Tokyo which is 5 Stars in every manner. From the design of the Hotel, the beautiful guest rooms, to the gracious team of Hotel Staff Members who welcomed us and made us feel at home. The Hotel location was strategic and convenient for us to start our tours each day. The breakfast buffet was an important start to each morning, serving both western and eastern style foods. The service was quick, so that we could begin our daily adventures. The staff were very friendly, offering insights on the city and sites to see. Namai, is a waitress in the restaurant, and became a welcomed sight each morning, making us feel like we were old friends who stopped by. The Treasure Hunt: 32 years ago, I received a photo from a college friend, showing him standing on a staircase while pointing to a crack in an ancient stone wall. There was a note with the photo, indicating that a vile containing a note and other special items had been hidden at this location, and he provided instructions on how to find it. The treasure site was located 2 1/2 hours by train from Tokyo. For years, I intended to retrieve the vile, but amazingly, 32 years of “life” had quickly passed in the process. To help us with the treasure hunt, I went to the Hotel Concierge and met with the very kind and resourceful Ms. Matsuzaka, telling her about the hidden treasure, and that we needed a Guide who could join our team. The world has changed over the last three decades, so I felt that it would be important for us to have someone who could explain (in Japanese) to any Security Guards or Police, that I was not a security threat. Ms. Matsuzaka found us the perfect Guide to lead our adventure, with Mr. Yu Kono, Co-Founder of On the morning of the adventure, Mr. Kono met us in the lobby of the Conrad Hotel, filled with enthusiasm for our unusual adventure. He had already researched the best method for us to reach our destination, along with how to safely locate and retrieve the treasure. I will discuss the treasure hunt in my review of, but will leave you with the knowledge that the “Hidden Treasure” mission was a great success. After our adventure, when we returned to the Conrad Hotel, we were surprised to find in our room, that Ms. Matsuzaka had created a beautiful “Congratulations” card with a graphic of the historic site where the treasure had been buried, along with two beautifully wrapped gifts. Her kindness and resourcefulness, led to us finding the hidden treasure, and also led to one of our greatest discoveries......the treasured friendships that can be created through generosity and kindness. My family and I look forward to the next time we have the privilege to stay with our new friends at the Conrad Hotel Tokyo!

My wife and I stayed at the Conrad only because my previous stay in Sep 2014 was fabulous. The experience is still amazing and I think it is all because of the friendliness and professionalism of the staff. We used the Executive Lounge every day and were glad that we did. A great lounge. Will definitely stay here for our next stay.

This is an impressive hotel with very comfortable and spacious rooms, beautiful common areas, stunning views and impeccable service. The workout room is very well equipped as well. All this is on par with other luxury hotels in the area, but the Conrad came in as a much better value.

Can’t fault the staff for politeness but management letting the side down. Turned up at the airport with a fractured fib & on crutches towing lots of ski gear, that the local cabbies wouldn’t take. OK, let’s call the hotel. Mistake - lateral thinking not a strong point. Hotel unable to cope. Finally got there by other means - but heck, shoulda seen the look of horror when the doormen sighted the ski gear - then the fiasco getting it out of the car 😂 Up the lift to check in - but only a few staff & a big queue. OK - let’s have a bite to eat ‘cause we’re starving & plenty of empty seats at the cafe. Hmmm - sorry, we don’t have space. WTF? Amazing change of tune after a few unhappy words however. But heck - a 30 min wait for a $20 NZD coffee & a tapas platter? Tired of waiting, tried to check in again - still a wait. Ok - foods turned up, let’s eat. 1/2 way thru - ‘Sir, we’re ready for you now’ - hmmm, really, in the middle of our snack? Why couldn’t they just bring the piece of paper to our table??? Oh yes - it’s outside of system parameters 😂 computer only take paper at proper counter Then still another 1/2 wait. Ok - very nice of them to get a room closer to the elevator, but hardly necessary when we’ve already been crutching around for hours. Then a stained ironed window seat 😂 Oh and just found out they charge for WiFi Really???

Although we only stopped over here for one night on our way to Kyoto, I believe the Hotel Conrad to be the best hotel we stayed at in Japan. It is a sleek and modern hotel with a great staff and equally amazing food. During our stay here, my girlfriend had an assignment due and this is truly a hotel that caters to businesspeople. It is brightly lit and has a lot of spaces to do work, such as a lounge with a fabulous fireplace and a breakfast area, which was designed in a traditional Japanese fashion. We upgraded our room to receive access to the latter and were not disappointed. In this penthouse lounge we were treated to the most fantastic view of the city and the bay as we munched on a fabulous breakfast and sipped tea. It was great! Our room was large and clean with a glass partition between it and the bathroom. If you wish for more privacy, you can let down wooden blinds electronically which was quite nice. You can also connect to speakers over bluetooth and play music in the room which we very much enjoyed. Great experience!

My boyfriend and I stopped in Tokyo for a week. This hotel was a great location to the fish market, but a bit aways from the city, however, the subway is kind of attached to it. We had no problem with that because we wanted to be out out the hustle and bustle. Service is amazing, Food is amazing, especially breakfast which was included for us. They have 5 different specialty juices, omelette bar, fresh fruits, and all foods for every country. When I say their food is AMAZING, it is really an understatement. What I loved is that they have food for every culture. It is not only Japanese food or western cuisine. They do an amazing job with every possible aspect. The only reason I rate this hotel at a 4 instead of 5 is because of value. I personally felt that the prices charged for our 6 night stay was a bit steep, but we were not disappointed and had no bad things to say about our experience there

We were exploring many different hotel options in Tokyo and ended up picking the Conrad. They were running a 50% off flash sale, so we were able to get a significant discount on the room which made the rate workable for us. The Conrad Tokyo may have been our favorite hotel during our 3 week trip through Japan. The service began before we even arrived, as we had questions about shipping our bags from Tokyo to Osaka. The hotel provided rates for next day service and same day service, plus arranged all the paperwork. BTW, shipping a suitcase same day to Osaka only cost about 3500 yen, which is a great rate and allowed us to do sightseeing in Tokyo during the day and not have to drag our bags to Tokyo station or get it to our Osaka hotel. We used the airport limousine from Haneda airport and it dropped us right at the entrance to the hotel. As Diamond members, we were whisked to the executive lounge to complete our check-in. We had booked a Bay View King and were hoping for a Diamond upgrade to a suite. Unfortunately the next level suite wasn't available and they weren't willing to upgrade to a premium suite. That aside, our stay was terrific. The hotel isn't very big, so it's easy to get around and doesn't feel overcrowded. The restaurant breakfast was awesome with a great spread, plus several yummy a-la-carte dishes (the pancakes and whipped cream were amazing). The executive lounge was fine, though the evening food options were a little underwhelming. The room itself was very comfortable. I had some of my best nights of sleep in a long time in that bed! The bathroom was spacious, and the sitting area by the window offered a great spot to look over the bay. As for location, it was excellent. The Shiodome metro stop is right below the hotel, and the Shimbashi metro stop and train station are a 10 minute walk through the underground passage. This allowed us to get almost anywhere in Tokyo with relative ease. There are also lots of dining options as you walk towards Shimbashi station. Bottom line: this hotel is truly a 5-star experience. Comfort, food, service and location - it checks all the boxes. It's not cheap, but if you catch one of the flash sales, it's absolutely worth it!

Stayed here a couple of times and the service is still excellent. Location is also very convenient as the subway is just downstairs. Walking distance to Ginza for shopping and dining. Beds were very comfortable.

We have been to 5 star hotels all over the world but nothing compares to Conrad. The rooms are gorgeous, the bed is so comfortable, the facilities are phenomenal, the location of the hotel is near 2 metro stations : Shiodome & Shimbashi stations. The hotel is 10 minutes walk to Ginza the best designer shopping area. We used the shuttle limousine to the airport (around 3000 yen per person). But the best thing ever is the staff especially Jonas who went the extra mile to ensure we had a 5 Star service. We highly recommend this hotel if you are in Tokyo.

Very luxurious hotel that removes you from the hustle and bustle of Tokyo. Insanely spacious lobby, front desk staff were excellent and helpful. We had made reservations with concierge and they had printed out the reservations, along with directions and addresses to provide the taxi driver. We stayed in a city view suite. Space is a premium in Tokyo and all this space is worth the price. Beautiful decor, comfortable bed, massive bathroom... it was a great hotel to end our mini-RTW on. The hotel is very close to Shiodome station (pratically right on top of it), and not too far from Shimbashi station. Walking to Ginza takes about 15~ minutes. Walking to Tsukiji takes about 15 minutes as well. Hamarikyu gardens are across the street and makes for a relaxing stroll if you get a chance to visit. Overall a great experience and looking forward to staying again, or at other Conrad properties in the future.

1-9-1 Higashi-Shinbashi, Minato-ku Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Tsukiji Fish Market and Kabuki-za Theatre
  • Onsite dining
  • Spa
  • Indoor pool

Located in Minato, Conrad Tokyo is a leisurely stroll from popular sights such as Tsukiji Fish Market and Kabuki-za Theatre. This 289-room, 5-star hotel has 4 restaurants along with conveniences like a full-service spa and an indoor pool. Tokyo Tower and Tokyo Imperial Palace are also near this Ginzanishi hotel.


Relish the Japanese cuisine at Kazahana, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.


All 289 air-conditioned accommodations feature sitting areas. 37-inch flat-screen TVs come with digital channels and DVD players, and guests can stay connected with WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and free bottled water are also standard.

Property features

Guests of Conrad Tokyo enjoy a full-service spa, an indoor pool, and a health club. If you drive, self parking is JPY 3000 per day, and there's also limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Other amenities at this luxury hotel include a spa tub, a sauna, and WiFi in public areas.

Room options

Twin Room, City View

Twin 2 | Sleeps 3

King Room Bay View

King 1 | Sleeps 3

Twin Room, Bay View

Twin 2 | Sleeps 3

King Executive Room City View

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

93% of guests recommend this hotel

Total of 3206 reviews