Conrad Tokyo5.0 out of 5.0
Recent guest reviews
Stayed for a business trip for 11 nights. Room was great size including bathroom. The staff cleaning the rooms were excellent 10/10. Bistro Restaurant in hotel had a good selection. Hotel breakfast although pricey has an excellent selection. Overall good hotel.
I stayed there twice. Once for pleasure and once for work. Expensive, but big rooms and great view if staying on a high floor (33/F, park view). Easy to catch a cab or the subway. Service is excellent!
We visit annually and this hotel never fails to deliver an incredible stay. From the greeting at checkin to the helpful staff and the gorgeous suites it continues to deliver a consistently great stay. Their executive lounge has been expanded so there is plenty of seating during busy times. Naomi, the lounge manager, has been there for years and always gives us a warm welcome. The guest services team are all great and there for any of your needs. If you are a Diamond member you can take breakfast in the restaurant. They have a buffet and a menu you can also order from. It’s enough food to keep you satisfied to dinner. The views are incredible especially if you have a bay view room.
Conrad Tokyo was a bit of a disappointment. As with most hotels in Japan, the facilities were beyond clean. Service on the other hand is the same you would get in all Hilton properties - corporate and impersonal - not what you expect from a luxury property. We had booked one of the top corner suites - this was a bit of a misnomer - with corner you expect views on two sides? For Conrad that mean literally a suite in the corner - why is it more expensive unless you are trying to mislead buyers. Next as a multi-year Diamond member staying for more than 7 days in a suite I was expecting an upgrade. I had even contacted the property in advance - but got the corporate response. When we got to the hotel, they did not even direct us to the executive check-in desk and told us that no upgrades were available for our whole stay, only for a few days. The suite was just plain and badly maintained - heavily scratched furniture and scratches on walls. The overall welcome was a small plate of amuse bouche - compare this to the Peninsula properties where you get turndown goodies and fresh fruits in your room everyday for an equivalent suite. I did note this online and I must say the hotel responded and upgraded us to a beautiful suite 3 days into our stay, But to be honest the hotel lacked a luxurious personal touch. The lobby was crowded most of the time and the executive lounge felt like an upgraded Hilton - breakfast was the same everyday and tea time service was sub-par in terms of selection and quality. The spa is nice, as is the gym and pool. A note however that if you are going to run a spa in an international hotel you may want to hire english speaking front desk staff. Our spa appointment was so confusing - they kept telling us different times. Overall just disappointing especially after staying at Peninsula properties in China.
I am a big fan of Conrad. The hotel is so sleek, the rooms comfy and modern and with terrific views, and the service is outstanding. I had a room with a nice view over the water. Though I wish the tv had more channels in English. The hotel is also situated perfectly. The airport limousine stops at the hotel. The hotel is also right by the metro and walking distance to the Ginza district and nice restaurants.
Everything was perfect!!! Conrad is an unforgettable 5star luxury experience!!!From the moment we arrived we did not want to leave! Great service at a beautiful hotel!The decor in the lobby, the view, the food, the service and the location..... all perfect!
Fantastic hotel, with amazing art and design. Large space and super rooms. Had a room over the bay and it was a fantastic view. Located in business district and close to the fish market (well worth a look) Staff were very friendly and helpful.
Conrad Tokyo was nothing short of amazing the ambiance of the room, the view from your room, the staff and the level of service I received was absolutely breathtaking!! Both my hubby and I enjoyed it!
Had an exec king room on the 35th floor with outstanding views across the bay. The room itself was excellent (as expected) with a very comfortable bed and great bathroom. The Exec lounge breakfast is great too with a nice range of Japanese and European options Location wise it’s pretty easy to get to the subway or JR lines trains to anywhere in the city. There’s also plenty of local dining options in the local area (Shimbashi and Ginza) so worth a wander. Staff are friendly and attentive. All good.
I have been to Tokyo several times and most places I have stayed at is a little claustrophobic, the Conrad Tokyo is an exception. In addition it offers excellent service and is located in the business district.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 3075 reviews