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Ginza Grand Hotel

3.5 out of 5.0

Recent guest reviews

A quiet and well placed hotel, on the edge of the Ginza area, and close to railway and metro stations. Polite service personel, english language not the best, but there is an italian manager, who speaks perfectly english. I sad no to choose breakfast, you can have it enough breakfast just outside the hotel for 1/4 of the price. fairly nice rooms, very small, my suitcase could be opened on the bed, no place big enough on the floor.

We spent 5 nights and were most impressed with the multilingual guest services staff person who was very helpful and knowledgable about tours, restaurants, sightseeing, shopping etc: He saved us lots of time and money and made our vacation an outstanding experience. Good value and great location. We plan to return.

Clean , quiet & convenient Near train station and many restaurants My stay was during golden week hence a bit pricy as it is double for certain public holiday Room a bit small as is normal in Japan, no much walk way for 2 pax with 24 to 26 inches luggages Good quality toiletry Staffs are friendly Overall a nice choice

Hotel was in a good location close by tube stations & 20min walk to the main Tokyo station. Supermarket (family mart) in the hotel which is very convenient, friendly staff. Hotel was ok, good beds & clean but on the small side. Thank you to Alessandro's assistance for booking our excursions, he speaks very good English, Italian & Japanese but all staff extremely helpful & willing to help. Can't comment on breakfast haven't tried but lots of near by places to go to. A few attractions to be seen by foot but most you must use the tube. Ginza is the shopping area, vibrant & busy but you'll find everything you need so overall good hotel to stay & good value for money!

The first room they gave (506), supposedly superior double was terrible, was just an old store room converted to a bedroom with no view, in a corner next to service room, with an 80s era bathroom and some cheap furniture hurriedly put together. There was the constant sound of water running through the pipes above We asked for a better room and they gave us one which was infinitely better. The hotel should not be putting up rooms like 506 which will give a poor impression. Booking dot come should take note as well. The staff were friendly (Tanriq I think he name is, who helped translate our problems and questions to the other staff). I had a medical issue and they took a lot of effort to find out the nearest clinics and even offered to call the doctor. Location: We were coming from Shinjuku so got off at Ginza and walked, if you do that you will have a 12-15 minute walk on the Ginza, come till you see Paul Stuart on right, (Mitsui hotel will be on your left across the street), turn right and walk till you reach Ginza Grand. Faster will be to get off at Shimbashi station, take the Ginza exit, walk towards Tsukumo, and turn right (you'll see a Recruit building). Cross and it's on the left. Or if it helps you, it's opposite Hooters.

While the location is great, the room was clean and they had really good wifi, the positives end there. We booked a double-standard room. When we arrived they had assigned us non-smoking (our booking did not show this). They rectified this quickly after some discussion. The bed was big enough but super hard with 2 lumpy pillows. There was not enough space to wheel our suitcases around the bed and no space to lay out more than one suitcase (i.e. the room is tiny). If you are just looking for somewhere to sleep and not concerned about comfort it is fine.

Ginza Grand is located few minutes from Shimbashi St and a further walk from Ginza. The hotel is within walking distance to the boutiques and a lot of food choices. The room itself is fine, larger than I expected for Tokyo as you pay a premium of room width etc. The lobby and staff are friendly and helpful and overall the stay is not unenjoyable. However the Grand in Ginza Grand is not reflected in the dilapidated old hallways with stained carpet, nor in the doors that require a key to open. Worse of all however I believe is the bathroom which was seriously tragic. Yes it was small but that was expected, the bathroom was quite old, stains could be seen on the plumbing and the shower head needs replacement. Also the house keeping was very odd: moving around baggage and our toothpaste was stolen (not that it was that much of concern to us but still). Overall I am not surprised to find this a 3-3.5 hotel. Service is well and rooms are also fine but please fix the bathrooms and renovate the hallways... for those who just want somewhere to stay go for it, for those open to other options perhaps do some research and look around.

The hotel interior is older and more basic than what the web makes out to be. Location is good within a short walk to shimbashi station. Room is small even by Tokyo business hotel standard. Cleanliness is acceptable

I stayed at the Ginza Grand Hotel for 3 nights when travelling for work reasons. The location of the hotel is great, in the Ginza district, close to shopping and public transportation. The hotel entrance looks nice from the outside. Unfortunately, it stops there. Once you cross the door, everything seems old, small, and unimpressive. The reception is actually on the 2nd floor, so there is nothing on the ground floor except two old plastic chairs and the lifts. The bedroom was beyond small, even for Tokyo standards. The bathroom was really bad, in serious need of refurbishment and very little light. The breakfast was okay but don’t expect much from their “western style buffet”, it is very limited. This is basically not a 4 stars hotel (as they advertise it), more like a very basic 3… If booking on my own, I would definitely not go back. There are other nicer hotels in the area, that might be more expensive but more than compensate the difference in price.

Very convinently located for business travel. Rooms small/old and facilities outdated. TV small and does not provide foreign channels. Breakfast not included. Not good value for money esp. for vacation.

8-6-15 Ginza Chuo-ku Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Kabuki-za Theatre and Tsukiji Fish Market
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour front desk

Ginza Grand Hotel places you in Chuo, within a leisurely stroll of popular sights such as Kabuki-za Theatre and Tsukiji Fish Market. This 257-room, 3.5-star hotel welcomes guests with conveniences like 3 restaurants, free in-room WiFi, and dry cleaning/laundry services. Tokyo Imperial Palace and Tokyo Tower are also nearby.


There are multiple options for onsite dining with 3 restaurants, including GINZA RABU, which specializes in Japanese cuisine. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.


All of Ginza Grand Hotel's 257 air-conditioned rooms provide refrigerators, free newspapers, and phones. Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Bathrooms offer hair dryers and slippers.

Property features

Ginza Grand Hotel features free WiFi in public areas and a convenience store. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables.

Room options

Superior Double Room, Smoking

Full 1 | Sleeps 3

Single Room, Smoking

Twin 1 | Sleeps 1

Double Room, Smoking

Twin 1 | Sleeps 3

Twin Room, Smoking

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 259 reviews