Ginza Grand Hotel

spent 2 nights in a twin room with my daughter. Location is good and near to stations and restaurants. Room is tiny I had been travelling around so had large suitcase there is nowhere to put it or anything else for tgat matter. Room was drab stains on carpets all quite depressing. Was 3 minutes late for breakfast at 9.33am when it finishes at 10am but they ask you to get there at 9.30am and was turned away, considering it is a self serve I could not understand what difference 3 minutes made. There are brighter better rooms but not too. 306! I would not go there again

My 70+ year old mother and I stayed at this hotel for just one night on 28 March 2018. We were part of a 20 pax tour group travelling around Central Japan so I’m not sure how much it costed us for that night (we paid a lump sum for the entire tour package). On first impressions, our room (801) is very small. It does have all the standard amenities eg an electric kettle to boil water, a mini-fridge, toiletries were provided, which included shampoo, conditioner and body soap in large bottles next to the shower area. However, there was no body lotion/moisturizer. Oddly, there were some obvious dark stains on the carpet near the entrance which I supposed cannot be removed easily (which was why it was left stained). The room seemed quite worn out. Do note that the hotel has only two small lifts serving over 10+ floors, so be prepared to be more patient with the lifts, especially in the mornings when guests with their luggage bags are busy checking out. Also, the reception is located on the 2nd floor. The hotel is well-located at the tail of the main Ginza shopping strip and is only a 5-10 minutes walk away from the Donki store which is opened 24 hours. There are many restaurants nearby (Mosburger is located just opposite the hotel entrance). There is a small Family Mart (equivalent to a 7-11 convenience store) right on the ground level and a cosmetics store on the right (when you step out). We had complimentary breakfast provided at one of the restaurants in the basement level. There was a good variety of hot and cold dishes of international (bread, scrambled eggs etc) and Japanese cuisine (sushi, miso soup etc). Overall, it was a clean and decent hotel. I’m not sure how much it costs but if it is going to be an expensive hotel, I’ll give it 3 stars. Since this was part of a tour package which we pre-paid for (and hotels were meant to be 3-star quality), I have thus given it 4 stars (very good) mainly for the good location.

Firstly the good points. Great location and friendly staff. However, the room was tiny. We asked for a bigger room for a three night stay and they wanted £600. The floor was stained and the bathroom was a pod that was too tiny to call a bathroom. The cleanliness is an issue, not the fault of the cleaners who seemed to do their best, simply that the place has gone beyond belief no cleanable. Don’t be fooled by the nice looking exterior, it’s an expensive dump

We chose this hotel because of the location and decent reviews. We requested to stay in the non smoking room, however, sadly, the wall was yellow probably from the nicotine over many decades of time, the carpet was sticky, full of dust, the bathroom was not so clean. The room keepers were not so friendly, when we returned at 5:30pm, the room has been cleaned up. This hotel needs a major renovation and staff’s training!!

Disclaimer: I can speak some Japanese and travel frequently to Japan. I like to discuss hotels based on their English speaking capabilities and size to help other travellers. Location: easily located off the JR Shimbashi station, one of the stations on the Yamanote line (important travel route in Tokyo). It is located off a couple of good subways that takes you all around the rest of Tokyo. Conveniently located at one of the tail ends of Ginza, it’s not smack in the middle of the Ginza shopping (thusly less noisy), but still close enough to do some of your shopping. A Don Quixote is about 3 mins walk away and the hotel itself is sitting on top of a convenience store and not too far away from a couple of others. There’s lots of great food nearby, I highly recommend the Oden Restaurant which should show up on your google maps (literally next building). Service: I had some of my worst luck this trip, arriving late with a broken lock on my luggage in the dead of winter (my jacket was in my luggage). Thankfully, the staff took out a giant cutter and cut my lock apart for me. They were very understanding and helpful. They allowed my friend, who arrived way earlier, to pay only her share of the room and checked in whilst she had to wait for me. They had English speaking staffs on when I, in all my tiredness, used the wrong Japanese vocabulary, then tried to translate my needs to each other. I always needed a second pillow, and they didn’t have one on hand immediately. But they put it on my bed after cleaning the next day - they didn’t forget! Things inside the room was constantly refilled and when they realised we were actually using the items, like tea, shower sponge and so on, they gave us extras! Room: the room was a lot smaller than what I thought it was from the pictures. While it looked like we could walk 2 abreast at the end of the beds in the official pictures, we could really walk one. There was only a small coffee table in the room, so we couldn’t do much stuff there. There’s also not a lot of sockets in the room, considering the modern traveller. Including the one socket in the bathroom, we had a total of 4 that we could access. The bathroom wasn’t well ventilate and something was wrong with the pipes so it constantly smelt of poop unless we leave the door open all night. The toilet seats, unlike other Japanese toilets, were also not heated. There’s also a small fridge in there which we used frequently. At the beginning, we had to attend events so we would leave food in there for our breakfast. It was a tight squeeze when we needed to use it. Overall: considering the location, proximity to the event that I intend to go to, and the great service I had, I would love to stay there again. The room isn’t that great, particularly the poop smell, but it’s not something I can’t live with. However, considering the number of sockets, I will probably do a 1:1 bedroom allocation instead next time.

We are a family of four with 2 adults and two young adult children and recently stayed at this hotel over New year's in two rooms. we arrived at 530 am and made it to the hotel by about 7 am. i wasn't surprised when the young man informed us that one of our 2 rooms was available but that we would have to pay 1300 yen per hour to have the room. we declined and stored our bags there and wandered the city. i was a bit surprised when he told us that there was no bathroom we could use. the lobby ones were roped off. when we returned at 230, they still refused us the rooms and we had to wait until our iPhones said exactly 3:00 to check in. rules are rules. there is a delightful sun drenched lounge off of the lobby with a free vending machine serving a dizzying array of cold and hot, non alcoholic beverages. there are kimonos that you can try on for fun pics. location- very close to shimbashi jr station. at the edge of the ginza district. a 20 minute walk to the fish market. we chose this hotel for its proximity to tokyo train station, which was a few subway stops away. very central to sights via train/subway. rooms- small with worn carpeting. it felt somewhat like a cruise ship room with a narrow perimeter around our double bed and a small, plastic modular bathroom. amenities were quite nice, with shiseido soaps and a long soft cotton night gown. tiny tv with one english channel (cnn). two elevators are tiny. service- english was an issue, and don't leave any complicated transactions to them such as exchanging train tickets etc. the staff was pleasant and polite though. the 2 restaurants in the hotel were closed the entire time we were there. the 24 hour little market attached to the hotel was convenient. wifi was excellent. price- can't be beat except for ginza international hotel which is right next to it and cheaper. the hallways at the ginza international were more spacious and pleasant but the rooms were just a bit more dismal, and the lobby is quite drab. breakfast- others have said the breakfast was not particularly good, but we really enjoyed the breakfast buffet- apparently there is a western side and a hit or miss japanese side which i noticed on our second morning as we left the western buffet. when we tried to go to the japanese side on our last morning it was closed. the western side had japanese choices as well though, and the seating is very pleasant. the items are stocked well and there was some variety from day to day. it was well above average and very satisfying but not sumptuous. i think if you book a room it's worth it to get the breakfast included. overall- solid 3 star hotel-great value and location and very good breakfast but don't expect to check in early and don't inspect the carpeting too carefully!! if you are on a super tight budget stay at the ginza international next door.

The location of this hotel is brilliant, only 2 blocks from Shimbashi JR station and 3 blocks from Ginza JR station as well as lots of bars and restaurants. We had no idea how central it was when we booked only hoping it would be relatively close to transport and the location exceeded our expectations! What didn't exceed our expectations was the tired, small and dated room for the price we paid but to be fair, we travelled mid-December being peak season and we only spent enough time there to sleep and shower because there is so much to see and do. For us, travelling with a 16 and 18 year old, it more than did the trick and was comfortable. I would certainly stay there again purely because of it's location. The service was really good too, they gave us lots of suggestions on places to visit and where to eat (breakfast at the hotel is expensive for what it is so we always ate out although they do discount the breakfast slightly if you book it the night before), the language barrier was a bit of a challenge as they only have a few staff who speak English but this is still a bonus in a non-English speaking country. The unexpected toiletries and nightgowns are a nice touch but it was a little odd the lobby is not on the ground floor (it's up the stairs one floor with no signage - we just took a chance!). The adjoining convenience store is open 24/7, friendly and super cheap. The complimentary wi-fi was fast, reliable and well-received by our teens after a big day of sightseeing. A memorable stay for all the right reasons.

The location of this hotel is very good for walking to places or catching trains or subways. The rooms are very small, carpeting needs to be replaced - old and musty. Lots of dust. Staff were very helpful with maps, directions , etc. Very convenient to Ginza shopping. For the price it was not relly outstanding.

Ginza Grand Hotel is right in the heart of Ginza and four blocks away from the Ginza train station. The hotel lobby is on the second floor, which is rather odd and there is a Family Mart 24-hour convenience store adjoined to the hotel on the ground floor. This was great for getting a cheap meal when we did not feel like going out. It was raining a lot in Tokyo when we stayed, so we opted for the convenience store food option. We were lucky to get a larger triple room with the usual amenities like toothbrush, shaver, hair dryer and kettle. There was also coffee and green tea. The water from the taps in Tokyo are potable but we like to heat up the water before drinking. The surprising additional amenity was that they included was wash towels, the kind you use as a body sponge. The beds were clean and comfortable although the carpet had a few stains. The hotel's breakfast restaurant is in the basement and serves a good variety of western and Japanese food. A very comfortable stay in the heart of Ginza.