The Centurion Hotel Classic Akasaka

My family of 5 ( children aged 12, 10 and 7) stayed 2 nights in this small and charming hotel. The penthouse room at the top floor was big enough for all of us. This is the only hotel out of the 4 we stayed in during our holiday in Japan with a decent family room and beds, regardless the rather high prices charged. We liked the large window, and lots of light in that room. We had a washing machine and other amenities that we did not use but that may be handy for a longer stay. Metro station really near the hotel. We left our luggage in the storage corner until quite late on the day of departure with the Reception being quite relaxed about that. Akasaka is a fun place to stay, great metro connections and lots of different restaurants around, adapted to all budgets. We loved the area and this hotel.

We are a family of 4 who stayed at this hotel earlier this month. We booked a deluxe family suite, which was supposed to have 2 queen beds and 3 sofa beds. When we arrived, we found the queen beds to be too narrow for our comfort. The beds were somewhere between 140-160cm wide, whereas in Japan true queen beds start at 170cm. The beds were also joined together in the middle with 4 people having to sleep in a row, so if one person in the middle decided to go to the bathroom, they would wake up others. Given the bed issue, we decided that the 2 adults would sleep on the bed and the 2 kids would sleep on foldout sofas. However, we discovered that while sofas had pillow and a blanket, they did not have sheets or linen. When I went down to the front desk to ask for linen for the sofas, I was told that we would have to pay extra for it. Shocked, I asked to speak to the manager. The front desk person at first refused to let me speak to the manager, then he told me that manager was unavailable, then he called the manager, then the manager emerged from the room behind the desk. This was apparently the night shift manager who pretended to not speak English, even though his English was fine few hours before when we checked in. Since he was unhelpful, I asked to speak to the property manager, at which point the night manager started repeatedly yelling to the other front desk person “cancel the reservation, cancel the reservation, cancel the reservation.” My 10-year old son who was there with me got scared that we were about to be thrown out of the hotel in a strange city at night. When I came back to speak with the property manager in the morning, the property manager pretended not to speak English as well. However, his English was good enough for him to write out “pay extra for linen” on a sheet of paper. When I asked him if he knew the meaning of the word “omotenashi”, which is the Japanese word for hospitality, he hesitated for a long time and then told me that he didn’t know what it meant — clearly. We cancelled our remaining stay and moved to another hotel, where they did know the meaning of omotenashi and where we had a wonderful stay.

The staff here is welcoming and helpful. Our triple room was comfortable, super clean and came with an air purifier. The bathroom includes a shower room and the toiletries exceeded our expectations (they had rejuvenating facial treatment masks!). We had a short stay, but everything we needed was provided. We didn't experience the breakfast and can't review that. When it rained, there were plenty of umbrellas at the door which was very helpful. The train station was a few blocks up the street (included Bic Camera) and there were convenience stores and restaurants along the way. I would stay here again.

Spent four nights as a family of four in one room. The hotel is modern, clean and friendly but the best point is its location. The hotel sits in a largely pedestrianised street with numerous restaurants and bars. It also offers easy access via the Metro to all areas of Tokyo. Definitely a good option.

The Penthouse Maisonette was large for our family of four. On the ground floor is a sofabed which is ideal for someone who prefers to sleep with the windows open. The bedroom upstairs has two double beds with firm mattresses, soft pillows and down comforters that kept us warm at night. The slanted windows gave us a lovely view of the moon and the stars from our beds. The bunkbeds in the loving room each had a wall lamp and an outlet for charging devices. The counter kitchenette had a refrigerator, microwave, kettle, mugs and a sink. Water bottles were replenished daily. There are three heaters on the upper floor which we used on cold nights. We would launder our clothes and they would be dry the next day from the warmth of the heaters. Laundry detergent is available at the front desk free of charge. There are also complimentary coffee, creamer and sugar packets in the lobby. The toiletries provided in the bath were the most complete I have ever seen in any other part of the world - cleansing oil, facial wash, toner, hand foam, body lotion, face masks, shampoo, conditioner and body wash. There is an onsen-type bathtub which reheats water you have stored from the day before. It was very relaxing to use after a long day of walking. The Centurion has onsen spas in its other hotels in the area which guests at this hotel are free to use. A few steps away is a ramen place that serves delicious ramen and gyoza. Itamae Sushi has three branches in front of and behind the hotel. Their sushi is very fresh and they accept takeout orders. The hotel is surrounded by convenience stores and a Donki/Picasso is right behind the hotel. The Akasaka and Akasaka-Mitsuke lines are about a five-minute walk from the hotel. It is a fairly quiet area which is safe for teens to be out in. The hotel staff is simply amazing. They are extremely polite, pleasant and helpful. We only asked what this sign in front of a (closed) Donki said, and one of the receptionists actually walked us to its new location! Communications via e-mail prior to our arrival also went well. We had an excellent time at this hotel and will definitely return to it. The only very minor issues we had were that the mugs left in the kitchen sink weren’t washed daily as they were supposed to be, and the handrail of the spiral staircase seemed to be made of a plastic material that would be unsafe for younger children.

I try to find a lot of hotels to stay for 7 night in Tokyo, but some of them seem to be too small for 4 men, also the bigger one was so far from a subway or any transportation. Then I accidentally found this hotel, when I first checking-in to the hotel I am so surprised by how near the subway is to the hotel (me and my friends try to avoid places like Shibuya, Shinjuku, Ueno because we don't like crowded morning) and then in my room I'm also surprised by the facilities they provided despite the cost (It's a lot cheaper compare to what I get). Not to mention all of the staffs were Helpful, super polite and always welcome me with a traditional bow and smile even I just go to short smoking or buy something at a convenience store lol. The room was great too, The bed was super comfy, they even give us two TV, body relaxing machine, Air purifier, refrigerator, Microwave, the best pillow ever (100% down pillow) and everything you would find in a quality hotel. PS. I would not hesitate to choose this hotel again for my next Tokyo trip.

Our first few nights in Tokyo were spent in this hotel which was easily accessible from the airport even with 2 children as it’s very close to the tube station. Check in was as efficient and polite as any hotel we have used before. The room was comprised of a double bed and 2 single sofa bed style beds for the kids. A bit small but typical of Tokyo. Spotlessly clean and perfectly functional for our stay. Lovely bathroom and shower and products and the desk staff were very helpful in sending our luggage onto our next hotel. Would recommend to all.

Family of 5 stayed for 2 nights. We caught the train from Narita and then subway to the stop suggested on their website. We then took exit 10 from the subway, up the stairs took a right at the bics camera store and when you hit the street took a left. Walk up the street for about 400m and the hotel is on the right. The room was a good size for a family, it was clean and the bathroom was nice. The reception staff were friendly. Lots of places to eat around hotel. We found a Starbucks close by which we had breakfast at. There are 2 subway lines within a five minute walk which makes it easy to access tourist attractions around tokyo. Would stay again if in Tokyo

Decent place and value for money. They change the towels and clean up the place daily. Location-wise, it is quite central. The Centurion Classic is part of the Centurion hotels, and you can find many in this area. The only issue I have is that the TV has no English channels and cannot log into the Netflix.