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Recent guest reviews

This is our second time staying in this hotel. Love the location as it's very near train stations with 2 lines.

This hotel is at a very convenient location! Just a couple minutes walk from the subway station and in the prime area of ginza, so lots of food and shopping! Also easy access to public transportation! In regards to the hotel itself, checkin and checkout was very quick. Staff was very polite and spoke English very well. The hotel room was very small, but I didn't really have the expectation of it being big. This hotel has no storage/shelves or cabinets what so ever. The floors had some stains but other than that the room was fairly clean. Lots of amenities in the lobby from coffee and tea to bath sponges and razors!

Almost Everything I needed. Perfect home base for sightseeing. Food, shops, trains. Just need access to extra pillow.

Attention to detail is apparent in this hotel. The staff is professionally welcoming. The rooms are emaculate. The options for bath products, tea, coffee are many, I enjoyed making those choices.

This is our 3rd time staying at Tokyu Stay Ginza and we will definitely continue to stay at this property. Overall the room sizes like other Japanese room sizes are on the smaller size so we upgrade to the residential room for extra space. The staff are helpful and the amenities are great including the washer/dryer, air purifier, microwave, etc. and an available delicious buffet. On this trip, we did notice two occasions where we could smell cigarette smoke in our room (non-smoking floor) so we mentioned it on the second occurrence and the staff was quick to investigate and must have found the source as the remainder of our stay was smoke-free. We have been very pleased on all three stays, recommend this property to all of our friends, and will definitely stay again in future trips.

We stayed at this hotel for 6 days and we enjoyed our experience there. The location was convenient for us as it was close to train station and Tsukiji market. Room was clean and comfortable. A small improvement would probably be having front staff members who are more willingly to help guests. We asked two front staff to help us make a reservation since we don't speak Japanese but both were very reluctant to help. The first one said we should come back later. We had to convince the second one to make the call. From our past experience, Japanese people tend to love to help others but not sure why the front staff here didn't want to help us.

We only stayed one night unfortunately, but absolutely loved it. Great location close to the train station, Tsukiji market, and food spots. The staff was quick and extremely helpful and I loved that we could pick up free toiletries in the lobby. The room was small, but more than enough for us. It had everything we needed and more. Plus, it was CLEAN. Loved it.

This Is one of the best hotels we've stay at in Japan. Obviously the rooms are small because it's Japan, however the amenities makes up for it. There is a little section in the lobby with tons of free stuff you can take for the room. They give you free water everyday. If you plan on staying long and need to do laundry, you can request a room with a washer dryer. It's such an amazing perk to have. The bathroom is very big and spacious. Big considering it's Japan. The Tokyo Subway is around the corner from the hotel. Love this hotel. We will be back here every time we come to Tokyo.

Reasonably new hotel and very nice features. I highly recommend it. Only downside is that there is no late checkout except if you pay for it. Little bit of a shame but that might be a common feature of hotels in Tokyo. Don't let it put you off though.

This is the second time staying in the new Ginza property in 4 months and we have been very pleased. We looked at other options in other areas but returned on the second trip for the following reasons: 1) Proximity to all the major train lines (Ginza, Higashi-Ginza, Marunochi, JR, etc.) which made it a breeze to walk to the line we wanted as well as local shops, eateries, Tsukiji Open Market, etc. 2) In-Room Amenities (Microwave, Kitchenette-upgrade, Washer/Dryer, Humidifier, Wi-Fi and LAN, etc.) 3) Although the Japan Limousine bus does not stop directly at the property, it does stop at the Courtyard Marriott property which is a short couple of block walk to and from. Overall, we did not have any complaints with the property or staff, we did find the english-instructions in the operation of the AC, Washer/Dryer, etc. not as detailed as we'd needed but we figured it out without much fuss. Note that we did upgrade the room for a slightly larger room with the kitchenette as we enjoyed cooking or eating in-room after a long day. Will definitely consider staying again.

lack of service in particular there is no bellboy for help on check in and check out . and the room very tight . also there is no airport transportation directly from and to hotel..

4-10-5 Ginza, Chuo-ku Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Kabuki-za Theatre and Tokyo International Forum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour front desk

Located in Ginza, Tokyu Stay Ginza is adjacent to Kabuki-za Theatre and within a 10-minute walk of other popular attractions like Ginza Six. This 191-room, 3-star hotel welcomes guests with conveniences like a restaurant, a coffee shop/café, and free in-room WiFi.


Dining

Buffet breakfast is offered for a fee each morning from 7:00 AM to 9:30 AM. Get a bite to eat at the onsite restaurant, or entertain your taste buds with a beverage at the coffee shop/café.


Rooms

All 191 soundproofed rooms provide all-in-one washer/dryers, microwaves, and refrigerators. Flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include free newspapers and safes.


Property features

Guests of Tokyu Stay Ginza have access to free WiFi in public areas. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry.

Room options

Moderate Semidouble Room, [Washer and Dryer Furnished] Non Smoking

1 Double Bed | Sleeps 2

Superior Double Room [Washer and Dryer Furnished], Smoking

1 Queen Bed | Sleeps 2

Superior Double Room, Non Smoking

1 Queen Bed | Sleeps 2

DayUse (9am - 7pm) Private Working Room, NonSmoking, No Bed 15sqm

1 Double Bed | Sleeps 2

Guest reviews for Tokyu Stay Ginza

Everyone (8) Couples (1) Family (2)
4
Friends

This is our second time staying in this hotel. Love the location as it's very near train stations with 2 lines.

By on Jan 16, 2020

3
Partner Couples Family

This hotel is at a very convenient location! Just a couple minutes walk from the subway station and in the prime area of ginza, so lots of food and shopping! Also easy access to public transportation! In regards to the hotel itself, checkin and checkout was very quick. Staff was very polite and spoke English very well. The hotel room was very small, but I didn't really have the expectation of it being big. This hotel has no storage/shelves or cabinets what so ever. The floors had some stains but other than that the room was fairly clean. Lots of amenities in the lobby from coffee and tea to bath sponges and razors!

By on Nov 19, 2019

5
Family

Almost Everything I needed. Perfect home base for sightseeing. Food, shops, trains. Just need access to extra pillow.

By on Nov 11, 2019

5
Everyone

Attention to detail is apparent in this hotel. The staff is professionally welcoming. The rooms are emaculate. The options for bath products, tea, coffee are many, I enjoyed making those choices.

By on May 5, 2018

4

perfect location to explore tokyo

Everyone

This is our 3rd time staying at Tokyu Stay Ginza and we will definitely continue to stay at this property. Overall the room sizes like other Japanese room sizes are on the smaller size so we upgrade to the residential room for extra space. The staff are helpful and the amenities are great including the washer/dryer, air purifier, microwave, etc. and an available delicious buffet. On this trip, we did notice two occasions where we could smell cigarette smoke in our room (non-smoking floor) so we mentioned it on the second occurrence and the staff was quick to investigate and must have found the source as the remainder of our stay was smoke-free. We have been very pleased on all three stays, recommend this property to all of our friends, and will definitely stay again in future trips.

By , from Hawaii on Dec 21, 2017

4

excellent location, front staff need improvement

Everyone

We stayed at this hotel for 6 days and we enjoyed our experience there. The location was convenient for us as it was close to train station and Tsukiji market. Room was clean and comfortable. A small improvement would probably be having front staff members who are more willingly to help guests. We asked two front staff to help us make a reservation since we don't speak Japanese but both were very reluctant to help. The first one said we should come back later. We had to convince the second one to make the call. From our past experience, Japanese people tend to love to help others but not sure why the front staff here didn't want to help us.

By , from Boston on Aug 23, 2017

5

nice hotel in the heart of ginza

Everyone

We only stayed one night unfortunately, but absolutely loved it. Great location close to the train station, Tsukiji market, and food spots. The staff was quick and extremely helpful and I loved that we could pick up free toiletries in the lobby. The room was small, but more than enough for us. It had everything we needed and more. Plus, it was CLEAN. Loved it.

By , from Washington, DC on Apr 23, 2017

5

nice hotel. great amenities. close to tokyo subway

Everyone

This Is one of the best hotels we've stay at in Japan. Obviously the rooms are small because it's Japan, however the amenities makes up for it. There is a little section in the lobby with tons of free stuff you can take for the room. They give you free water everyday. If you plan on staying long and need to do laundry, you can request a room with a washer dryer. It's such an amazing perk to have. The bathroom is very big and spacious. Big considering it's Japan. The Tokyo Subway is around the corner from the hotel. Love this hotel. We will be back here every time we come to Tokyo.

By , from San Diego on Mar 29, 2017

5

nice hotel and great location if staying in ginza

Everyone

Reasonably new hotel and very nice features. I highly recommend it. Only downside is that there is no late checkout except if you pay for it. Little bit of a shame but that might be a common feature of hotels in Tokyo. Don't let it put you off though.

By , from Brisbane Australia on Mar 19, 2017

5

will stay again

Everyone

This is the second time staying in the new Ginza property in 4 months and we have been very pleased. We looked at other options in other areas but returned on the second trip for the following reasons: 1) Proximity to all the major train lines (Ginza, Higashi-Ginza, Marunochi, JR, etc.) which made it a breeze to walk to the line we wanted as well as local shops, eateries, Tsukiji Open Market, etc. 2) In-Room Amenities (Microwave, Kitchenette-upgrade, Washer/Dryer, Humidifier, Wi-Fi and LAN, etc.) 3) Although the Japan Limousine bus does not stop directly at the property, it does stop at the Courtyard Marriott property which is a short couple of block walk to and from. Overall, we did not have any complaints with the property or staff, we did find the english-instructions in the operation of the AC, Washer/Dryer, etc. not as detailed as we'd needed but we figured it out without much fuss. Note that we did upgrade the room for a slightly larger room with the kitchenette as we enjoyed cooking or eating in-room after a long day. Will definitely consider staying again.

By , from Hawaii on Mar 18, 2017

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