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Recent guest reviews

This is our second time staying in this hotel. Love the location as it's very near train stations with 2 lines.

This hotel is at a very convenient location! Just a couple minutes walk from the subway station and in the prime area of ginza, so lots of food and shopping! Also easy access to public transportation! In regards to the hotel itself, checkin and checkout was very quick. Staff was very polite and spoke English very well. The hotel room was very small, but I didn't really have the expectation of it being big. This hotel has no storage/shelves or cabinets what so ever. The floors had some stains but other than that the room was fairly clean. Lots of amenities in the lobby from coffee and tea to bath sponges and razors!

Almost Everything I needed. Perfect home base for sightseeing. Food, shops, trains. Just need access to extra pillow.

Attention to detail is apparent in this hotel. The staff is professionally welcoming. The rooms are emaculate. The options for bath products, tea, coffee are many, I enjoyed making those choices.

This is our 3rd time staying at Tokyu Stay Ginza and we will definitely continue to stay at this property. Overall the room sizes like other Japanese room sizes are on the smaller size so we upgrade to the residential room for extra space. The staff are helpful and the amenities are great including the washer/dryer, air purifier, microwave, etc. and an available delicious buffet. On this trip, we did notice two occasions where we could smell cigarette smoke in our room (non-smoking floor) so we mentioned it on the second occurrence and the staff was quick to investigate and must have found the source as the remainder of our stay was smoke-free. We have been very pleased on all three stays, recommend this property to all of our friends, and will definitely stay again in future trips.

We stayed at this hotel for 6 days and we enjoyed our experience there. The location was convenient for us as it was close to train station and Tsukiji market. Room was clean and comfortable. A small improvement would probably be having front staff members who are more willingly to help guests. We asked two front staff to help us make a reservation since we don't speak Japanese but both were very reluctant to help. The first one said we should come back later. We had to convince the second one to make the call. From our past experience, Japanese people tend to love to help others but not sure why the front staff here didn't want to help us.

4-10-5 Ginza, Chuo-ku Tokyo Tokyo-to

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities
  • 24-hour front desk

Located in Ginza, Tokyu Stay Ginza is within 2 miles (3 km) of popular attractions such as Tokyo Imperial Palace and Tokyo Tower. This 191-room, 3-star hotel welcomes guests with conveniences like a restaurant, a coffee shop/cafe, and free in-room WiFi.


Dining

Buffet breakfast is offered for a fee each morning from 7:00 AM to 9:30 AM. Get a bite to eat at the onsite restaurant, or entertain your taste buds with a beverage at the coffee shop/cafe.


Rooms

Guests can expect flat-screen TVs with pay movies, along with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include all-in-one washer/dryers, refrigerators, and microwaves.


Property features

At Tokyu Stay Ginza, guests have access to free WiFi in public areas and laundry facilities. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage.

Room options

Moderate Semidouble Room, [Washer and Dryer Furnished] Non Smoking

1 Double Bed | Sleeps 2

Superior Double Room [Washer and Dryer Furnished], Smoking

1 Queen Bed | Sleeps 2

Superior Double Room, Non Smoking

1 Queen Bed | Sleeps 2

Residential Double [Mini Kitchen & Washer and Dryer Furnished], Single Use, Non Smoking

1 Queen Bed | Sleeps 1

Guest reviews for Tokyu Stay Ginza

Everyone (3) Couples (1) Family (2)
4
Friends

This is our second time staying in this hotel. Love the location as it's very near train stations with 2 lines.

By on Jan 16, 2020

3
Partner Couples Family

This hotel is at a very convenient location! Just a couple minutes walk from the subway station and in the prime area of ginza, so lots of food and shopping! Also easy access to public transportation! In regards to the hotel itself, checkin and checkout was very quick. Staff was very polite and spoke English very well. The hotel room was very small, but I didn't really have the expectation of it being big. This hotel has no storage/shelves or cabinets what so ever. The floors had some stains but other than that the room was fairly clean. Lots of amenities in the lobby from coffee and tea to bath sponges and razors!

By on Nov 19, 2019

5
Family

Almost Everything I needed. Perfect home base for sightseeing. Food, shops, trains. Just need access to extra pillow.

By on Nov 11, 2019

5
Everyone

Attention to detail is apparent in this hotel. The staff is professionally welcoming. The rooms are emaculate. The options for bath products, tea, coffee are many, I enjoyed making those choices.

By on May 5, 2018

4

perfect location to explore tokyo

Everyone

This is our 3rd time staying at Tokyu Stay Ginza and we will definitely continue to stay at this property. Overall the room sizes like other Japanese room sizes are on the smaller size so we upgrade to the residential room for extra space. The staff are helpful and the amenities are great including the washer/dryer, air purifier, microwave, etc. and an available delicious buffet. On this trip, we did notice two occasions where we could smell cigarette smoke in our room (non-smoking floor) so we mentioned it on the second occurrence and the staff was quick to investigate and must have found the source as the remainder of our stay was smoke-free. We have been very pleased on all three stays, recommend this property to all of our friends, and will definitely stay again in future trips.

By , from Hawaii on Dec 21, 2017

4

excellent location, front staff need improvement

Everyone

We stayed at this hotel for 6 days and we enjoyed our experience there. The location was convenient for us as it was close to train station and Tsukiji market. Room was clean and comfortable. A small improvement would probably be having front staff members who are more willingly to help guests. We asked two front staff to help us make a reservation since we don't speak Japanese but both were very reluctant to help. The first one said we should come back later. We had to convince the second one to make the call. From our past experience, Japanese people tend to love to help others but not sure why the front staff here didn't want to help us.

By , from Boston on Aug 23, 2017

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