Skip to main content
Beginning of main content

Recent guest reviews

The staff was very friendly and room was very clean. This hotel is located in a great location. I very much recommend anyone looking at this hotel to book it. You will not be disappointed. I will defenently stay here for mybnext stay in Tokyo.

Enjoyed my stay, a short distance to the Tozai line. The staff was polite, and the rooms were clean. When I go back to Japan, I plan on staying with Hotel East 21 Tokyo again.

Very nice hotel and staff was accommodating. Nice location too.

Nice hotel. Five minute walk to 2 subway stations was very convenient. Rooms were a little small. Hotel staff were very friendly and helpful. If you are planning a trip to Disney Tokyo this hotel offers a free shuttle. Plenty of local businesses for shopping and eating options. I would recommend and stay at this property again.

Room was a bit dated, restaurants were great, stuff friendly , clean

If you do not speak Japanese, you will be somewhat handicapped, but the hotel is nice and the staff try to accommodate English speaking guests as much as possible. There is a Burger King located on the ground floor area which helps those who don't want to venture out to far for food if you like a quick burger or breakfast croissant. There is also a Subway on the ground floor for deli sandwiches. There is a grocery store and drug store on the ground floor as well, but most everything is in Japanese, but they have a few items that are in English. There is a subway station nearby to help navigate Tokyo. The rooms that we saw had only extra sized twin beds, no multiple full or queen beds in a room (like many US hotels). The hotel is overall pretty nice. Beware that if you like to swim, do not go before mid July, because the pool will not be open and the indoor pool costs around $30 US per person to use. There is an airport shuttle to Narita airport from the hotel for around $25 per person (well worth it), but not one from the airport to the hotel, that you can figure out how to book from Orbitz.

We were very comfortable staying at that hotel, very clean very safe and we thank all of it for all they have they gave us, very professional.

Lobby/public area is super clean but carpet in room is very dirty/worn out. Room and bathroom size is Japan standard, as expected so no complaint (note for people with big luggages: we only have 4 carry-on for the quad room and barely have any space left to walk around). Bathroom clean. Less than 10 min walk to Toyocho station as advertised. 95% same breakfast items every morning (you get bored after 3 days). Nice 2 big windows size so at least you don't feel claustrophobic. Excellent WiFi speed in room. Staff, cleaning ladies are very nice, polite, friendly (a stand out trait of the Japanese people culture). Also note: not all front desk staff speak English (not a complaint, just an observation as we visit their country, we should learn some Japanese). Hotel location is exactly as advertised. Will return to Tokyo in Dec but not sure if stay here again due to dirty room carpet and major repeat breakfast items.

Nice short walk away to Kiba Park, close to the subway, and right near a shopping promenade. Buffet was a bit pricy and rooms small, but still plenty comfy.

I stayed at the Hotel 21 East for 7 days, and had a great experience. The room was comfortable, and relatively large by Tokyo standards. The staff was very friendly. Their English-speaking skills were not the strongest, other than the check-in staff, but it was enough to get by. If you get the option to purchase daily breakfast at a discounted price in advance, I recommend it. The breakfast buffet was very large, stocked with both Japanese and American favorites (more on the savory than sweet side). As a vegetarian traveling in Japan, it was nice to know I would have one solid meal every day with lots of options. The hotel is in Koto, outside central Tokyo, and there's not a ton to do there. The metro stop is a 10-minute walk, which was fine for me, but may be far for some. The bell staff will arrange an airport shuttle for 2800 yen (about $25). I would recommend that, as it would cost about as much to take the metro and JR trains, and that would require lugging your bags around. Overall, a nice experience!

Was very good stay location hotel is best hotel specially breakfast is so nice I enjoyed in my 4 day stay on this hotel

6-3-3 Toyo, Koto-ku Tokyo Tokyo-to

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Health club

Located in Koto within 2 miles (3 km) of Kiyosumi Garden, Hotel East 21 Tokyo is within a few miles (5 km) of other popular sights such as KidZania Tokyo. This 394-room, 4-star hotel has 4 restaurants, an indoor pool, and free in-room WiFi.


Dining

There are multiple options for onsite dining with 4 restaurants, including Brasserie Harmony, which specializes in French cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.


Rooms

All 394 air-conditioned rooms provide refrigerators, phones, and desks. Guests can expect free WiFi and wired Internet, along with TVs. Beds sport down comforters and bathrooms offer hair dryers and free toiletries.


Property features

At Hotel East 21 Tokyo, guests enjoy an indoor pool, a health club, and free WiFi in public areas. If you drive, self parking is JPY 1500.00 per night, or you can take advantage of the airport shuttle (available 24 hours) for JPY 950 one-way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Additional amenities include a seasonal outdoor pool, a microwave in a common area, and free newspapers.

Room options

Small Double (19.5spm), Non Smoking

1 Twin Bed | Sleeps 2

Superior Twin Room, Non Smoking (For 2 People), Available Only 1 room on the same floor

2 Twin Beds | Sleeps 4

Superior Twin Room, Non Smoking (Single Use), Available Only 1 room on the same floor

2 Twin Beds | Sleeps 2

Deluxe Double Room, Non Smoking (Single Use)

1 Twin Bed | Sleeps 1

Guest reviews for Hotel East 21 Tokyo

Everyone (13)
5
Everyone

The staff was very friendly and room was very clean. This hotel is located in a great location. I very much recommend anyone looking at this hotel to book it. You will not be disappointed. I will defenently stay here for mybnext stay in Tokyo.

By , from Sunrise, Florida on Mar 23, 2020

Review comment responded on Mar 24, 2020

Thank you for staying at Hotel East 21 Tokyo. All of our hotel staff are very happy to hear you say, "I very much recommend anyone looking at this hotel to book it". We will continue to support you so that you can stay comfortably in our hotel. When you come to Japan again, please come to Hotel East 21 Tokyo. We look forward to seeing you again. Best regards.

5
Everyone

Enjoyed my stay, a short distance to the Tozai line. The staff was polite, and the rooms were clean. When I go back to Japan, I plan on staying with Hotel East 21 Tokyo again.

By on Dec 20, 2019

Review comment responded on Dec 23, 2019

Thank you for staying at Hotel East 21 Tokyo. Our hotel is popular among foreign guests because it is convenient for sightseeing. We have a direct bus connecting the Odaiba district and Tokyo Sky Tree Town®[charged] Also, We have a free Tokyo Disney Resort shuttle bus. If you will using free shuttle bus,between Hotel and Tokyo Disney Resort, guests are required to reserve the shuttle in advance. Please reserve of the bus on a hotel official website. If you visit to Japan next time, please come to our Hotel again. We will be to help you so that your trip becomes splendid too. Best Regards.

5
Everyone

By on Nov 30, 2019

Review comment responded on Dec 1, 2019

Thank you for staying at Hotel East 21 Tokyo. There are no popular tourist facilities in Tokyo around our hotel. But, our hotel is located between Tokyo Disney Resort and Tokyo Sky Tree, which is convenient for you to go either way. We have a free Tokyo Disney shuttle bus. To use the free bus from the hotel to Tokyo Disney Resort, you need to make a reservation at the official website of the hotel in advance. It takes about 30 to 45 minutes from the hotel to Tokyo Disney Resort. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards,

5
Everyone

Very nice hotel and staff was accommodating. Nice location too.

By on Apr 13, 2019

Review comment responded on Apr 14, 2019

Thank you for staying at Hotel East 21 Tokyo. We are glad indeed, Because you evaluated us at a Perfect Score. We will continue to improve service so that we can continue comfortably in the future. If you visit to Japan next time, please come to our Hotel again. We will be to help you so that your trip becomes splendid too. Best Regards.

4
Everyone

By on Jan 21, 2019

Review comment responded on Jan 22, 2019

Thank you for staying at the Hotel East21Tokyo. Were you able to spend comfortably in your room?We will make further efforts to live up to your expectations. We hope you visit to Japan, and we look forward to the opportunity of welcoming you our hotel again. Best regards.

4
Everyone

Nice hotel. Five minute walk to 2 subway stations was very convenient. Rooms were a little small. Hotel staff were very friendly and helpful. If you are planning a trip to Disney Tokyo this hotel offers a free shuttle. Plenty of local businesses for shopping and eating options. I would recommend and stay at this property again.

By on Aug 6, 2018

Review comment responded on Aug 6, 2018

Thank you for staying at Hotel East 21 Tokyo. Were you able to relax in your room? We have a Disney shuttle bus.if you will use the free shuttle bus. Could you make a reservation from Hotel East 21 Tokyo official website. There are convenience stores, restaurants, and drug stores,super market around the hotel.It is convenient for meals and shopping. We will continue to devote more and more to our staff so that we can continue to make your stay as comfortable as possible. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

4
Everyone

Room was a bit dated, restaurants were great, stuff friendly , clean

By on Jun 15, 2018

Review comment responded on Jun 17, 2018

Thank you for staying at Hotel East 21 Tokyo. Thank you for compliments. We have 4 restaurant (Japanese/Chinese/French/Teppanyaki). French restaurant is Open for all-day dining, from breakfast to dinner. Chinese restaurant is authentic Cantonese restaurant. Japanese restaurant is enjoy fabulous kaiseki cuisine which embodies the best in the seasonal tastes of Japan. Teppanyaki restaurant is overlooking Tokyo Sky Tree. and there are convenience stores, restaurants, and drug stores,super market around the hotel.It is convenient for meals and shopping. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

4

nice hotel

Everyone

If you do not speak Japanese, you will be somewhat handicapped, but the hotel is nice and the staff try to accommodate English speaking guests as much as possible. There is a Burger King located on the ground floor area which helps those who don't want to venture out to far for food if you like a quick burger or breakfast croissant. There is also a Subway on the ground floor for deli sandwiches. There is a grocery store and drug store on the ground floor as well, but most everything is in Japanese, but they have a few items that are in English. There is a subway station nearby to help navigate Tokyo. The rooms that we saw had only extra sized twin beds, no multiple full or queen beds in a room (like many US hotels). The hotel is overall pretty nice. Beware that if you like to swim, do not go before mid July, because the pool will not be open and the indoor pool costs around $30 US per person to use. There is an airport shuttle to Narita airport from the hotel for around $25 per person (well worth it), but not one from the airport to the hotel, that you can figure out how to book from Orbitz.

By , from Tennessee, USA on Jun 7, 2018

Review comment responded on Jun 8, 2018

Thank you for staying at Hotel East 21 Tokyo. There are convenience stores, restaurants, and drug stores,super market around the hotel.It is convenient for meals and shopping. The indoor pool is available.Fee applies per person per entry when using the health club. The outdoor pool is only available during summer. Fee applies for the use of the garden pool. Please contact the front desk for more detail. Please look at Hotel East 21 Tokyo official homepage. About the sightseeing in the surroundings We are informed on the 2nd floor Bell desk. Please do not hesitate to contact us. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

4
Everyone

We were very comfortable staying at that hotel, very clean very safe and we thank all of it for all they have they gave us, very professional.

By on Oct 10, 2017

Review comment responded on Oct 17, 2017

Thank you for staying at Hotel East 21 Tokyo. Thank you for your compliment.Were you able to relax in your room? We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

2

an ok hotel with pros and cons

Everyone

Lobby/public area is super clean but carpet in room is very dirty/worn out. Room and bathroom size is Japan standard, as expected so no complaint (note for people with big luggages: we only have 4 carry-on for the quad room and barely have any space left to walk around). Bathroom clean. Less than 10 min walk to Toyocho station as advertised. 95% same breakfast items every morning (you get bored after 3 days). Nice 2 big windows size so at least you don't feel claustrophobic. Excellent WiFi speed in room. Staff, cleaning ladies are very nice, polite, friendly (a stand out trait of the Japanese people culture). Also note: not all front desk staff speak English (not a complaint, just an observation as we visit their country, we should learn some Japanese). Hotel location is exactly as advertised. Will return to Tokyo in Dec but not sure if stay here again due to dirty room carpet and major repeat breakfast items.

By , from California, USA on Jul 1, 2017

Review comment responded on Jul 5, 2017

Thank you for staying Hotel East 21 Tokyo and taking your time to write review about us. Were you able to relax in your room? We apologize for the dirty carpet. Also thank you for valuable comments on breakfast. We will make an effort that We provide more comfortable space. Let me know if you need anything during your stay. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

url importing http://www.orbitz.com/Tokyo-Hotels-Hotel-East-21-Tokyo.h45966-p2.Hotel-Reviews
There was an error importing /Tokyo-Hotels-Hotel-East-21-Tokyo.h45966-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Tokyo-Hotels-Hotel-East-21-Tokyo.h45966-p2.Hotel-Reviews