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Shinjuku Washington Hotel Main

3.5 out of 5.0

Recent guest reviews

Location is good, just about 15 minutes to Shinjuku Station, big station, could change more than 4 lines. Hotel lobby on 3rd floor, check in is very slow, and no describe anything about the hotel when check in. Since orbitz Platinum member get 2 free drink, but be told its closed, only after 5 PM, when I wanna enjoy them at the check out day. No any inform when present the voucher. Breakfast is nice, 5 place you could choice, 25 floor, 1st floor and new annex I have tried, food is excellent. Japanese, Chinese, West food all you could find, but need waiting all the time, 5 mins is less, 15 or 20 mins is possible. Room is small as usual, the housekeeping is not good, rubbish here and there when you back after cleaned room, glass use the towl to clean,easy to know. I need clean it myself when I use it to drink. I offered No-smoking room, but still could smelt fog. I have stayed Washington hotel in Fukuwa, better then here. Maybe it full all the time, staff is busy, but I prefer them could improve more.

Its really a terrible stay, not first time stay in Washington hotel, but this time really a bad experience, because of early morning flight, arrive hotel about 10 AM., as you know hotel in Japan normally check in is after 2 PM, that's why I booked an extra, just from 10AM to 2 PM,after wake up, about 2:30, no housekeeping outside, then I call the reception asked to clean the room, but the answer is too late, they would not do housekeeping after 2:30, but you should tell me before, I just ask to change something, but the answer is sorry, no. I aksed the staff why to inform me, they told me why not check yourself, and this is possible to read all in room after an overnight flight? At last they send the clean towl to my room and the time is over 4:30, the whole course is more than 2 hours.

Great experience! Loved it! Was able to get around very easily.

Staff were great here along with a suitable room for business travel in Japan. Rooms are small but well equipped. I found the staff to be kinder than most hotels I've stayed at in Japan. A big plus for that. Honestly they were great. Location is about 5-10 minutes walk to the station. During the morning the elevators are at a standstill due to having breakfast facility on 25th floor and also downstairs. It can be literally impossible to get on any of the 8 elevators. Protip there's a freight elevator in the stairwell, use that in a pinch. The exit stairs seem to be emergency only which could have been better used to keep people off the elevators. Awesome view from the morning breakfast spot though and a nice drink there in evening. Overall the elevator issue wasn't that big a deal but could see many people frustrated by it. I would stay here again although it wouldn't be my first choice it is a good choice.

This is a good location for every activity within Tokyo. A tour bus to Mt. Fuji is walking distance. Major airport shuttles drop you off at the hotel.

I chose this hotel just because many Tokyo day tours depart from this hotel, so I don't need to worry about getting to another hotel to meet for early departure. I read from reviews and knew the room would be small, but it's even smaller than imagined (taking into account I did not book the smallest room available). - The bathroom is worse than those on cruise ships in terms of size. The floor of the bathroom is raise quite a bit, probably hiding drainage system underneath as there's a foul smell when stepping inside. The bath tub was too small to soak in, I'd rather they replace that with a walk-in shower instead. Part of the sink is placed on top of the bath tub to save space. There isn't sufficient hanging space inside the bathroom. - There isn't a closet, you have to hang your clothes on 2 big hooks (accommodating 4 hangers only) behind the door area. - We got the non-smoking room we requested but there's a strong smell of smoke inside the room. - No matter we turned on or off the air conditioner the room is still hot and stuffy. They have an air purifier which didn't help much. We woke up in sweat several times a night. - The hotel is quite far away from Shinjuku Station - around 15min walk and longer if you have luggage. - The inside and outside of this hotel look quite worn out and dark, more like a cheap basic youth hostel than a hotel. This hotel is only suitable for group tours in which the travellers have no choice on hotel, or poor business travellers.

Like very much. Great stuff always helpful and friendly

Great location. The Tokyo Metropolitan Gov't Bldg with observatory decks is across the street so I was able to get a great view of Tokyo during the day and at night. Very small room. Tight space, no closet. For this Japanese standard tight and small room, you can only have 1 luggage, the size 24" at the most. I asked for a room with a view which was great but the window was very small. This hotel cannot provide bottled water more than two in a day. This is the only hotel I been in where they cannot replenish complimentary water.

the room is small but has everything. You have to open and store your luggage under the bed if you have a big one. The location is perfect. Recommend to take a walk to the gov. center tower right in front of the hotel, take the free view on top, in the evening or night, you'll be surprise. Nice hotel and will definitely stay here next time.

Staff pleasant, location ok, not super convenient nor close to train stations as it is in middle of business area. Hotel itself was decent, but we were unhappy with the lack of attention to cleanliness in our room. One of 3 beds appeared to not have been changed out with clean sheets. We found hairs between the sheets and in the pillows. Also one of the pillows had a shoe print on it! I will add, however that the front desk rectified the situation promptly by sending someone up to change out the sheets, however by then it was hard to shake that first impression. The bathroom appeared clean but it had a bad stench like that of a smelly public bathroom. I felt like we just tolerated it because we were there for just one night but it wasn't very pleasant.

3-2-9 Nishishinjuku Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Tokyo Metropolitan Government Building
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in Nishi-Shinjuku within a 5-minute walk of Tokyo Metropolitan Government Building, Shinjuku Washington Hotel Main is within a mile (2 km) of other popular attractions like Meiji Jingu Shrine. This 1297-room, 3.5-star hotel welcomes guests with conveniences like 15 restaurants, a bar/lounge, and free in-room WiFi. It's also close to Shinjuku Gyoen National Garden and Yoyogi Park.


Dining

Enjoy dining at Manhattan Table, one of 15 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


Rooms

The 1297 rooms are air-conditioned and have refrigerators and phones. LED TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. In-room massages are available.


Property features

Guests staying at Shinjuku Washington Hotel Main enjoy free WiFi in public areas, laundry facilities, and a convenience store. Airport transportation is made easy with an airport shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. This hotel also has an ATM.

Room options

Semi Double Room, Smoking

Full 1 | Sleeps 3

Twin Room, Smoking

Twin 2 | Sleeps 4

Triple Room, Smoking

Twin 3 | Sleeps 6

Standard Single, Smoking

Twin 1 | Sleeps 2

Guest reviews for Shinjuku Washington Hotel Main

Everyone (9) Students (1)
3

could be better

Everyone

Location is good, just about 15 minutes to Shinjuku Station, big station, could change more than 4 lines. Hotel lobby on 3rd floor, check in is very slow, and no describe anything about the hotel when check in. Since orbitz Platinum member get 2 free drink, but be told its closed, only after 5 PM, when I wanna enjoy them at the check out day. No any inform when present the voucher. Breakfast is nice, 5 place you could choice, 25 floor, 1st floor and new annex I have tried, food is excellent. Japanese, Chinese, West food all you could find, but need waiting all the time, 5 mins is less, 15 or 20 mins is possible. Room is small as usual, the housekeeping is not good, rubbish here and there when you back after cleaned room, glass use the towl to clean,easy to know. I need clean it myself when I use it to drink. I offered No-smoking room, but still could smelt fog. I have stayed Washington hotel in Fukuwa, better then here. Maybe it full all the time, staff is busy, but I prefer them could improve more.

By , from Shanghai on Oct 19, 2017

2

bad stay

Everyone

Its really a terrible stay, not first time stay in Washington hotel, but this time really a bad experience, because of early morning flight, arrive hotel about 10 AM., as you know hotel in Japan normally check in is after 2 PM, that's why I booked an extra, just from 10AM to 2 PM,after wake up, about 2:30, no housekeeping outside, then I call the reception asked to clean the room, but the answer is too late, they would not do housekeeping after 2:30, but you should tell me before, I just ask to change something, but the answer is sorry, no. I aksed the staff why to inform me, they told me why not check yourself, and this is possible to read all in room after an overnight flight? At last they send the clean towl to my room and the time is over 4:30, the whole course is more than 2 hours.

By , from Petaling Jaya on Oct 19, 2017

5

nice hotel close to everything.

Everyone

Great experience! Loved it! Was able to get around very easily.

By on Apr 23, 2017

4

business hotel with problematic elevators

Everyone
Night view

Staff were great here along with a suitable room for business travel in Japan. Rooms are small but well equipped. I found the staff to be kinder than most hotels I've stayed at in Japan. A big plus for that. Honestly they were great. Location is about 5-10 minutes walk to the station. During the morning the elevators are at a standstill due to having breakfast facility on 25th floor and also downstairs. It can be literally impossible to get on any of the 8 elevators. Protip there's a freight elevator in the stairwell, use that in a pinch. The exit stairs seem to be emergency only which could have been better used to keep people off the elevators. Awesome view from the morning breakfast spot though and a nice drink there in evening. Overall the elevator issue wasn't that big a deal but could see many people frustrated by it. I would stay here again although it wouldn't be my first choice it is a good choice.

By on Apr 1, 2017

5
Everyone

This is a good location for every activity within Tokyo. A tour bus to Mt. Fuji is walking distance. Major airport shuttles drop you off at the hotel.

By on Feb 13, 2017

1

not worth it

Students

I chose this hotel just because many Tokyo day tours depart from this hotel, so I don't need to worry about getting to another hotel to meet for early departure. I read from reviews and knew the room would be small, but it's even smaller than imagined (taking into account I did not book the smallest room available). - The bathroom is worse than those on cruise ships in terms of size. The floor of the bathroom is raise quite a bit, probably hiding drainage system underneath as there's a foul smell when stepping inside. The bath tub was too small to soak in, I'd rather they replace that with a walk-in shower instead. Part of the sink is placed on top of the bath tub to save space. There isn't sufficient hanging space inside the bathroom. - There isn't a closet, you have to hang your clothes on 2 big hooks (accommodating 4 hangers only) behind the door area. - We got the non-smoking room we requested but there's a strong smell of smoke inside the room. - No matter we turned on or off the air conditioner the room is still hot and stuffy. They have an air purifier which didn't help much. We woke up in sweat several times a night. - The hotel is quite far away from Shinjuku Station - around 15min walk and longer if you have luggage. - The inside and outside of this hotel look quite worn out and dark, more like a cheap basic youth hostel than a hotel. This hotel is only suitable for group tours in which the travellers have no choice on hotel, or poor business travellers.

By , from Hong Kong on Dec 12, 2016

5

great place to stay in tokyo

Everyone

Like very much. Great stuff always helpful and friendly

By , from BL on Dec 4, 2016

3

great location.

Everyone

Great location. The Tokyo Metropolitan Gov't Bldg with observatory decks is across the street so I was able to get a great view of Tokyo during the day and at night. Very small room. Tight space, no closet. For this Japanese standard tight and small room, you can only have 1 luggage, the size 24" at the most. I asked for a room with a view which was great but the window was very small. This hotel cannot provide bottled water more than two in a day. This is the only hotel I been in where they cannot replenish complimentary water.

By , from USA on Aug 21, 2016

5

nice location and close to everything

Everyone

the room is small but has everything. You have to open and store your luggage under the bed if you have a big one. The location is perfect. Recommend to take a walk to the gov. center tower right in front of the hotel, take the free view on top, in the evening or night, you'll be surprise. Nice hotel and will definitely stay here next time.

By , from boston on Aug 5, 2016

2

bed was not clean!

Everyone

Staff pleasant, location ok, not super convenient nor close to train stations as it is in middle of business area. Hotel itself was decent, but we were unhappy with the lack of attention to cleanliness in our room. One of 3 beds appeared to not have been changed out with clean sheets. We found hairs between the sheets and in the pillows. Also one of the pillows had a shoe print on it! I will add, however that the front desk rectified the situation promptly by sending someone up to change out the sheets, however by then it was hard to shake that first impression. The bathroom appeared clean but it had a bad stench like that of a smelly public bathroom. I felt like we just tolerated it because we were there for just one night but it wasn't very pleasant.

By , from San Francisco on Jul 18, 2016