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Shinjuku Washington Hotel Main

3.5 out of 5.0

Recent guest reviews

There is really no way to get entirely over having to adjust your "American sensibilities" to a Tokyo style hotel. It's just straight tiny! We likened it to a cruise ship but in reality it was smaller, though perhaps more efficient. But I'm not really complaining. It's just worth noting, because you have to be prepared for it, or you will be very disappointed. As I'm sure others mention there is no closet and the bathroom is only slightly larger than what you would find on a nice boat or RV. The only real fail of the room set up was that the double bed was placed up against a wall so that the person on the insde had to crawl in and out the bottom. Also in a room that small one would hope for better sound insulation from the bathroom and hallway. As it was there was basically no way not to disturb the the other person in the room when you did anything in the bathroom. And yes, the bathroom in and of itself was an adventure. The toilet had all the buttons and was set up to make a loud water sound any time you sat down on it. I adapted very quickly to the luxury of the heated seat, though the noise and spray I could easily do without. :) FOOD: our package came with a daily breakfast, which was VERY good in the top floor Manhattan dining room, though less so in the downstair annex restaurant (name escapes me). There was a decent combination of American and Japanese elements, the Japanese being obviously superior, but the American extremely passable, and still better than what you find in many American breakfast buffets. My favorite bits were the amazing croissants, smoked fish (salmon was amazing) and Japanese Yams. They cooked the yams in some sort of lemon and sugar and they were just delicious! We didn't do much dinner here, but did get to hit up the Family Mart for some late night snacks. The night we arrived we were so hungry (and kind of cranky) from the long flight, so it was Family Mart to the rescue. The staff there was very helpful and friendly and food was really surprisingly good! Check in and out were simple as expected, no surprises here. There were plenty of people who spoke English and helped get us where we needed to be. Be prepared to squish in the elevators. It's just the way. After the first day you realize if you wait for a less empty one, it will never come, so just jump in and get cozy. The hotel was very centrally located, near enough to a lot of the places on our list. there is an underground tunnel that leads you from the bottom of the hotel straight to shinjuku station which was terribly convenient, though sadly it took us until our last day to figure it out! The tunnel is much easier because navigating the streets around the hotel can be a bit of a challenge because there are multiple levels and the gps/map apps have a hard time telling which street you are on, the upper or the lower. So consider yourself warned! :)

Nice clean hotel. When you come in there aren't any signs about where to go, the lobby is actually on the 3rd floor, you can take escalator or walk past the family mart and you will find the hotel elevator. Checking in was easy, the foreign visitor desk was ready with our package and spoke English. All the reviews mention small rooms, we love New York so we are used to small rooms, yes these are smaller. Breakfast comes with our rooms, and there are 4 restaurants to choose from. There is one, sorry I don't remember the name, serves a western breakfast, the scrambled eggs were liquified, really and there was a sausage that was white, I tried, I just couldn't do it, all I had there was bread and little bit of fruit. Upstairs on the 25th floor is a buffet, it's much better and a great view. Be there at 7 when it opens or you may have a 20-30 min wait. We also ate at the Japanese Buffett 2 mornings, fruit cocktail, good scrambled eggs, salad, spring rolls, other Japan dishes. Th concierge at our hotel helped us book some tours and recommended things for us to do on our own. Super nice lady. There is a currency exchange machine in the lobby and had the best rates of any place I saw. Everyone is friendly, but be advised, there are no trash cans anywhere, all over Japan and no place to sit down. The lobby by the front desk is the only place that had a few chairs, makes it rough when you just stand there waiting on your tours to start or when you leave waiting for the shuttle to show up. The rom has a tv but all channels are in Japanese except one time I caught the bbc news in English for 30 mins. There is a small refrigerator in the room and the headboard has a USB port built in, one for each bed. We did not need any power inverter, but we didn't iron or blow dry anything so not sure of those items but our chargers worked great. The room comes with a dehumidifier which we found it necessary to use in order to help keep the room cool, we like the room about 70 at night. The hotel is kinda in a government office district and only about 5 blocks to a very large train and subway station. I can't think of anything that bothered me about this hotel other than no place to sit, I'm a little handicapped with a dislocated foot, so standing gets to me pretty quick. Yes the room was small but we went to see Japan not sit in the room.

Two adults and a teenager traveled. Very tight room and bathroom; smaller than expected based on room description. If space is important to you, this hotel should not be high on your list. Good location for getting around. Breakfast in the Japanese restaurant was good.

Booked 2 triple rooms and requested quiet rooms. Hotel gave us rooms at the end of the corridor. The room is small but no different in size from the typical London/Manhattan hotel room and the three single beds is an ideal configuration for my family. Like many mentioned, the toiletries including Kao face wash were great. Our two rooms were configured such that the desk (with its own white LED lamp [i dislike yellow coloured lights for reading) was in a recessed corner and I could use the desk without the light shining directly onto anyone who wanted to sleep. The airconditioning was good with a strong 'high setting' if it is needed (to cool room quickly) and there was an air purifier/humidifier supplied for the room. Despite being at the end of the corridor the free wifi was great. Good signal and at times, I was getting 1Mb/s transfers! In contrast, when we moved to Sheraton for Tokyo Disney, the wifi connection there was very bad, weak signal, low transfer rates. Finally, its a superb location. There's a convenience store in the building and 2 other convenience stores (including a 7-11) a short distance away. If it suits your connections, use the nearby Tochamae station instead of Shinjuku because trains terminate/start from Tochamae station which means you are guaranteed a seat even during rush hour and the station wasn't that crowded even during rush hour (people were getting out to go to work rather than boarding the train becauses its next to the Metropolitan Office buildings) And do you want to be in Shinjuku station during the rush hour?

We were so excited about this hotel. It was convenient, comfortable and clean. Well maybe not as clean as we hoped. Left with bed bug bites all over my ankles. My first experience with this problem despite my many years of travel. We did notify hotel so future guests wouldn't walk away with similar problems. Check in and out was easy. Would have loved to give this hotel a higher score.

Staff are very friendly and approachable , the counter staff near the taxi drop off were ready to help us when we look confused . Location was about 8 mins to Shinjuku and size of room was good. Amenities were all well stocked. Would love to stay there again.

Shinjuku Washington Hotel Nishi-Shinjuku, Tokyo 1608336 03-3343-3111 Our room is a bit space-tight, with desk area, TV, small refrigerator, and coffee maker. It has two comfortable twin beds provided with down comforters. It is supplied with complimentary toiletries and even hair dryer. It has the cleanest bathroom, and your bathrobe, towels, and slipper are changed every day. Breakfast is free to all five restaurants inside the hotel, usually buffet style with Japanese and Western dishes as well. The Manhattan Table restaurant on the 25th floor has the best view overlooking the city itself. Shinjuku Washington Hotel is reasonably priced and well located around the Shinjuku area. It is a 25 storey building where the 3rd floor serves as a reception area while the three floors below are buzzing with life and action. All the eateries, Japanese, Korean and Italian restaurants, Bars and coffee shops and a small family mart are down below. Staffs at the hotel are exceptionally helpful, cordial and caring. Service is outstanding from the reception area to the check-in staffs. Although there are no porters, carts are available to carry your luggage to your room. However, there is always someone to suggest places and how to get there. If they could not give you an answer or understand what you’re saying, they always refer you to somebody who can help, and they always try to make your stay at the hotel pleasing and exciting. Going to places from the hotel is not a problem. Shinjuku is the commuting center of Tokyo. It has the busiest train station, however, taxis are plentiful, W-E Bus stop just in front of the hotel to take you around the city. I would prefer to take a cab than being lost in the sea of travelers at the train station. You felt safe and secured walking alone or in groups around the city. Got lost? Ask anybody, and he/she will always try to help you. A perfect place to stay for tourist like me. I joined the crowd of satisfied customers to this hotel. June 6, 2017 NV

Room is filled with quality amenities and toiletries for ladies from head to toe. Even a Panasonic nano face steamer and the latest Panasonic nano hairdryer. Fast check in and check out. Signed up as their member for free for 1 hour late check out and collect points if you stay in any of their hotel chains in Japan. Close to shinjuku station and just next to the underpass. Room is terribly small and a Little claustrophobic. Had to place my luggage strategically. Do opt for a bigger room if u have a huge luggage as you will not have any space to open ur luggage. However everything else made up for it. Will come back again and choose a bigger ladies room.

Finding reasonably priced accommodation in Shinjuku during the Golden Week holidays is not easy and we were lucky to get a room at short notice. As a result we paid quite a lot for a very small room - a semi-double and it was a tight squeeze for 2 people. As we were only staying 2 nights we were able to cope, and we also wanted to get out and about as much as possible, so we didn't spend too much time in the room. The room contained all we needed - and the bed was extremely comfortable.The only other issue was the size of the windows - it would have been nice to have more natural light Check in and check out service was friendly and efficient and a mentioned you can't fault the location. This is also a convenient place to catch the bus to Narita or Haneda airport.

Don't look for serenity in this immense, constantly bustling hotel in the commercial Shinjuku district, a canyon of office towers, which caters efficiently, courteously and competently to a vastly varied crowd of tourists. Mornings are a mad confabulation of tourists searching for their tour groups. There are lots of restaurants, including Japanese, Chinese, pizza, noodle and sort of Western, all good; the rooftop breakfast is wonderfully varied and tasty, but get there early to avoid the crush of pretty aggressive eaters. One woman took over the table we'd reserved with our cards as instructed as we were going through the buffet line and was quite indignant when we returned. There's a handy mini-supermarket Family Mart for most needs. The rooms are clean and snug; I clambered into bed from the foot -- good exercise! The hotel isn't especially close to the Shinjuku station or the best sites. Still, it was crazy and fun -- especially the lovely Thai actors in full makeup and costume having their breakfast.

3-2-9 Nishishinjuku Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Tokyo Metropolitan Government Building
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in Shinjuku within a 5-minute walk of Tokyo Metropolitan Government Building, Shinjuku Washington Hotel Main is within a mile (2 km) of other popular attractions like Meiji Jingu Shrine. This 1297-room, 3.5-star hotel welcomes guests with conveniences like 15 restaurants, a bar/lounge, and free in-room WiFi. It's also close to Shinjuku Gyoen National Garden and Yoyogi Park.


Enjoy dining at Manhattan Table, one of 15 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.


The 1297 rooms are air-conditioned and have refrigerators and phones. LED TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. In-room massages are available.

Property features

Guests staying at Shinjuku Washington Hotel Main enjoy free WiFi in public areas, laundry facilities, and a convenience store. Airport transportation is made easy with an airport shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. This hotel also has an ATM.

Room options

Semi Double Room, Smoking

Full 1 | Sleeps 3

Twin Room, Smoking

Twin 2 | Sleeps 4

Triple Room, Smoking

Twin 3 | Sleeps 6

Standard Single, Smoking

Twin 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

50% of guests recommend this hotel

Total of 1765 reviews