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Recent guest reviews

Very polite customer service. The food was delicious and appropriately priced.

The location was amazing. Made it easy to get to either park and staff was amazing helping us relocate to the Sheraton from Disneyland hotel while maximing Disney park time. The room we got though was on a floor that smelled compared to others and we had the toilet making sounds that also smelled. It was fine since it was 1 night but would have been annoying for longer.

Great location for the parks. The outdoor pool is an extra charge. I was staying in a club room and it still wasn’t included. Check-in was a bit slow.

The check in process for arriving a Disney Guests was fast and easy. This made our first day a very positive experience.

Great location right across from the monorail, large room and a view of the castle and fireworks!

Great hotel that’s walking distance to the monorail. Most comfortable beds we have stayed in our of the 4 hotels we have stayed at this trip. Very clean. All staff interactions have been great.

Was totally happy with this room and the hotel as a whole. Conveniently located to the monorail which made it easy to get to Disneyland and to the subway/train station. And one of the stops at the monorail also took you to the mall, which gave you many options for food. Staff was really nice. Although we did not use many of the facilities at the hotel everything looked really nice. Requested a room to overlook Disney as totally enjoyed watching fireworks from our room. And they had a wonderful Disney store located in the lobby that helped with shopping.

The last time we stayed at the Hilton Tokyo Bay Hotel, the location & experience wasn't close to what we had with the Sheraton Grande Tokyo Bay Hotel. The staff was much friendlier, the rooms were not outdated or felt run down and the hotel was much cleaner than the Hilton. What made our stay even better was the price we paid for what we got! Will definitely stay here again when we visit Tokyo DL & DS!

The friendly staff upgraded our room and took our photo when they learned it was our honeymoon.

The location is fabulous - it would be a great place to stay for a Disney holiday as the hotel itself has many amenities: a fabulous swimming pool, mini-golf and game rooms. The restaurants looked fabulous as did their buffet. I would definitely stay here again!

We have searched all the prices for all the Disney hotels and we found Sheraton has the best value. The location is great and the staff were very helpful and friendly. We had a family room on the 8th floor and the room was very clean and big for Tokyo standard. The food was expensive at the hotel. We found that it's cheaper to eat at the restaurants in Disneyland and Disneysea. The Japanese restaurant at Disneyland was a lot cheaper than the hotel. It was about 25 usd for a set meal. The indoor pool is free but no photos allowed, ha! We had a great stay and plan to go back in the future.

Close to Tokyo Disney yet not all the hub-bub of a Disney Hotel. Excellent staff. Meals a bit expensive for a family. Easy transportation to the major airports.

This hotel is great for the Disney trip. We didn't travel with kids, but I can see this hotel being great for little ones as well. We wished the fitness center was more updated and that food options would open earlier, but other than that, we were very happy with this hotel choice, and would choose it again in a heartbeat. The location is awesome - a one minute walk to the monorail station!

wonderful hotel, the staff were very helpful, leaving luggage was easy while we went of to disneyland and came back to it in our room, great location to disneyland, easy transfer from airport to hotel, great bus service and mono rail around disneyland. the kids had a blast. highly recommend.

picked hotel due to convenient location and disney shuttle service. perfect hotel for kids (play area/hamster trail, awesome game room, work out area, in door pool,american style breakfast buffet, cute family room with endless toiletries.) beautiful view of Tokyo Bay. People friendly and want to assist. media center with 24 hour access to web. Convenient for airport shuttle service.

Upon checking in, we noticed that [...] had not not included an advertised free option with our room reservation. The front desk staff tried as hard as possible to accommodate us. In the end, there was nothing they could do about [...] mistake but went out of their way to find the telephone number for us to get in contact directly.We were first given a family themed room for children. Though the room had a nice view of Disney Sea, it wasn't especially comfortable for us as we don't have kids. We called the front desk to see what they could do and they immediately upgraded us to a nice room on the top floor.The only downside to this hotel is that the restaurants are very expensive, and some of the rooms and public areas could be a tad cleaner.

The service was very, very good, but the food bad. The Sunday breakfast buffet at this hotel is really bad. It took me three attempts to send my bread through the toaster before I finally got the toast I wanted. And this was with all the controls set to maximum levels. After getting my toast just right I started down the buffet line only to have one of the kitchen staff bump my toast off of my plate on to the floor. Of course, at this point I was pretty upset. He appologized and said he would bring me new toast. As I continued down the line I noticed that the sunny side eggs were cold and crusted around the edges. The scrambled eggs and pre-prepared plain omeletes were all runny. There was no omelete station or alternative to what was provided. All of the breakfast meats were boiled. No crispy bacon or pan fried sausages. Finally, I selected the only leafy vegetable salad they had and it was cabage marinated in salt and mixed with a Ceasar salad dressing. It was really bad!!! As I sat to enjoy my wonderful breakfast I quickly realizing that the only good item at the buffet was the orange juice. I don't recommend this buffet for the western travelers. I suppose the Japanese love it for there was a Japanese man the next table over putting at least a dozen sweet rolls in his bag to take home. What a place!

Our whole family enjoyed staying there and it was in walking distance to the disney monorail, although we did occasionally take the short hotel bus ride. The hotel staff was very friendly and helpful and the room was larger than we had expected. We would definitely stay there again.

1-9 Maihama Urayasu Chiba-ken

Hotel highlights

  • Steps from Tokyo Bay
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool and indoor pool

Located in Maihama, Sheraton Grande Tokyo Bay Hotel is adjacent to Tokyo Bay and within a mile (2 km) of other popular sights like Disneyland® Tokyo. This 1016-room, 4.5-star hotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.


Dining

This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.


Rooms

The 1016 rooms are individually decorated and have an array of amenities, including refrigerators, coffee makers, and free bottled water. 32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include safes, phones, and desks.


Property features

Sheraton Grande Tokyo Bay Hotel features an indoor pool, an outdoor pool, and a children's pool. If you drive, self parking is JPY 3100 per night, and there's also an area shuttle for a fee. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a sauna, and free WiFi in public areas.

Room options

Treasures 2 Beds, Guest room, 2 Double, Main building

2 Double Beds | Sleeps 2

Grand Room, Multiple Beds, Balcony

4 Twin Beds | Sleeps 4

Dog Friendly 2 Beds, Guest room, 2 Double, Park Wing Bldg

2 Double Beds | Sleeps 2

Room, 2 Double Beds (Main Building)

2 Double Beds | Sleeps 2

Guest reviews for Sheraton Grande Tokyo Bay Hotel

Everyone (7) Couples (1) Family (12) Friends (1)
5
Family with small children

Very polite customer service. The food was delicious and appropriately priced.

By on Nov 21, 2019

Review comment responded on Nov 28, 2019

Thank you very much for taking your time to share your great review with us. It is wonderful to read your comment on your recent stay and glad to know our staff engaged with you. We hope to welcome back again.

4
Families

The location was amazing. Made it easy to get to either park and staff was amazing helping us relocate to the Sheraton from Disneyland hotel while maximing Disney park time. The room we got though was on a floor that smelled compared to others and we had the toilet making sounds that also smelled. It was fine since it was 1 night but would have been annoying for longer.

By on Sep 10, 2019

Review comment responded on Oct 2, 2019

Thank you so much for choosing to stay here at Sheraton Grande Tokyo Bay Hotel. It is glad to know you liked our location and our staff engaged with you especially. However we sincerely apologize about room smelling. Your feedback is shared to our team and prevent to same things happened again. Thank you for your valued feedback and we hope to see you again.

4
Everyone

Great location for the parks. The outdoor pool is an extra charge. I was staying in a club room and it still wasn’t included. Check-in was a bit slow.

By on Jul 30, 2019

5
Everyone

By on Jun 22, 2019

5
Everyone

By on Apr 20, 2019

5
Families Families

The check in process for arriving a Disney Guests was fast and easy. This made our first day a very positive experience.

By on Apr 8, 2019

5
Families

Great location right across from the monorail, large room and a view of the castle and fireworks!

By on Mar 21, 2019

5
Everyone

Great hotel that’s walking distance to the monorail. Most comfortable beds we have stayed in our of the 4 hotels we have stayed at this trip. Very clean. All staff interactions have been great.

By on Apr 18, 2018

5

loved to view disneyland from our room!!

Everyone

Was totally happy with this room and the hotel as a whole. Conveniently located to the monorail which made it easy to get to Disneyland and to the subway/train station. And one of the stops at the monorail also took you to the mall, which gave you many options for food. Staff was really nice. Although we did not use many of the facilities at the hotel everything looked really nice. Requested a room to overlook Disney as totally enjoyed watching fireworks from our room. And they had a wonderful Disney store located in the lobby that helped with shopping.

By , from Orlando, Florida on Apr 15, 2017

5

perfect hotel near tokyo disneyland & disneysea

Everyone

The last time we stayed at the Hilton Tokyo Bay Hotel, the location & experience wasn't close to what we had with the Sheraton Grande Tokyo Bay Hotel. The staff was much friendlier, the rooms were not outdated or felt run down and the hotel was much cleaner than the Hilton. What made our stay even better was the price we paid for what we got! Will definitely stay here again when we visit Tokyo DL & DS!

By , from Honolulu, HI on Mar 14, 2017

Sheraton Grande Tokyo Bay Hotel

1-9 Maihama, Urayasu, Chiba-ken 279-0031
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