Staff was professional and friendly. Housekeeping was Great. Hotel was perfect.
The staff was rude. They ended up charging my card for a room they didn’t have available.
I need a refund if uou guys charged me because hiliday inn would not accept my card & turned me away, im extremely upset i had to stay in a hole in the wall motel discusting.
hostess was amazing ,top marks for her pool was murky, fitness room had rusted door, pool floor paint was peeling off. otherwise good experience, breakfast was good
I was checked into a room that wasn't cleaned but the front desk took care of it immediately and gave me a different room.
Convenient and quite So kind all the staff Good warm welcomed
Excellent! Friendly, efficient staff. Breakfast was great. The only thing I feel could be improved is the temperature of the water in the pool.
Worked out great for us. Hard to find a room that will sleep 6 people and this one did it comfortably. The lobby/breakfast area was very nice.
Enjoy all of the HIE hotels. Modern rooms, always clean, but slow internet is theonly downfall without extra cost.
Room was not clean. Carpet was not vacuum. Bathroom counter dirty. Staff was very rude toward the simple questions I asked.
A bunch of us stayed there to get ready for my son's wedding. We had a great time. The hotel was clean and the staff was friendly and helpful.
This hotel met our needs. It is not in the greatest or most scenic area. We drove daily to our activities from here and the amenities were fine. Also, daily breakfast was very good.
I stayed here with a friend after traveling from Texas. It had everything we needed. Hot breakfasts in a lovely dining room. Work-out area with a pool and hot tub. Desk area with USB ports and a couch/coffee table in our room. Microwave and a refrigerator as well as central control for the heat/ac versus one of those noisy units under the window. (Hate those!) The staff was welcoming and helpful. They also had fresh fruit snacks in the lobby. Nice central location to many attractions and close to McChord AFB.
Have nothing negative to say. Our stay over all was great!
We needed a place to stay for a long weekend in Lakewood and The Holiday Inn Express & Suites met our needs perfectly. The breakfast was excellent, staff incredibly friendly, and we got a great deal. Per hotel standards, the mattresses were average, but not overly comfortable (but is any bed away from home that great?). The room was pretty clean though we found a little bit of trash under the nightstand, nothing major! Overall, great stay!
Everything is find to me in this Hotel.and location just off Hwy 5, very convinince.
Within a short walk of St. Clare Hospital, Holiday Inn Express Tacoma South Lakewood is within 2 miles (3 km) of Great American Casino. This 121-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free buffet breakfast is included with your stay.
All 121 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Free newspapers, free local calls, and hair dryers are other standard amenities.
Guests of Holiday Inn Express Tacoma South Lakewood have access to an indoor pool, a fitness center, and a spa tub. Free parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Staff was professional and friendly. Housekeeping was Great. Hotel was perfect.
The staff was rude. They ended up charging my card for a room they didn’t have available.
We regret there was confusion. When you book through a third party you need to talk to the third party to get a refund. We did not charge your card. We are so sorry that you felt our front desk was rude to you. That is certainly not the norm at our property.
Thank you for the 5 star rating! We are so happy you enjoyed your stay. We look forward to seeing you again in the future.
I need a refund if uou guys charged me because hiliday inn would not accept my card & turned me away, im extremely upset i had to stay in a hole in the wall motel discusting.
Dear Guest, We apologize that we could not take your card. Please contact the website that you paid to talk to someone about getting a reimbursement. Again we apologize.
Thank you for the 5 rating! We are so pleased you enjoyed your stay at the Holiday Inn Express & Suites, Lakewood, Washington. We look forward to seeing you again in the future! Best Wishes, Deborah K
hostess was amazing ,top marks for her pool was murky, fitness room had rusted door, pool floor paint was peeling off. otherwise good experience, breakfast was good
Anonymous, Thank you so much for your recent stay and feedback. We have addressed your concerns with maintenance and they assured us they would be fixed soon. We hope you will give us another chance and hope to see you soon! Thank you, Front Desk Team
Anonymous, Thank you for your feedback on your stay. We are happy to hear you enjoyed your stay and hope you will see us again in the future. Sincerely,
I was checked into a room that wasn't cleaned but the front desk took care of it immediately and gave me a different room.
Convenient and quite So kind all the staff Good warm welcomed
Thank you for your review! I love hearing from our guests and about their experiences at our hotel. I'm pleased that you enjoyed your stay with us and we hope to welcome you back soon.
Thank you for the wonderful review! We appreciate your comment on how clean the hotel was and that you had a great stay. We hope you will visit us again in the near future.