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Recent guest reviews

Room was small/very cramped for the 4 of us and it was so tight and very uncomfortable for the price. Very friendly staff.

I loved the fountain, pool, and the bed was amazing. But the jetted tub would not fill up with water and the lights didnt work in that room so i was fumbling around in the dark my whole stay. The bed was so comfortable though that i tried to stay an additional night but the front desk would not allow me to because my card didnt have a chip in it!? But you let me use that card to pay my deposit so...?

Room was great, staff was friendly. No recycle bins :(

Nice fountain out front. Landscaping is well taken care of.

Staff was professional and friendly. Housekeeping was Great. Hotel was perfect.

The staff was rude. They ended up charging my card for a room they didn’t have available.

I need a refund if uou guys charged me because hiliday inn would not accept my card & turned me away, im extremely upset i had to stay in a hole in the wall motel discusting.

hostess was amazing ,top marks for her pool was murky, fitness room had rusted door, pool floor paint was peeling off. otherwise good experience, breakfast was good

I was checked into a room that wasn't cleaned but the front desk took care of it immediately and gave me a different room.

Convenient and quite So kind all the staff Good warm welcomed

Excellent! Friendly, efficient staff. Breakfast was great. The only thing I feel could be improved is the temperature of the water in the pool.

Worked out great for us. Hard to find a room that will sleep 6 people and this one did it comfortably. The lobby/breakfast area was very nice.

Enjoy all of the HIE hotels. Modern rooms, always clean, but slow internet is theonly downfall without extra cost.

Room was not clean. Carpet was not vacuum. Bathroom counter dirty. Staff was very rude toward the simple questions I asked.

A bunch of us stayed there to get ready for my son's wedding. We had a great time. The hotel was clean and the staff was friendly and helpful.

Pacific Hwy SW Lakewood WA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and in public areas
  • Free parking
  • Indoor pool

Within a short walk of St. Clare Hospital, Holiday Inn Express Tacoma South Lakewood, an IHG Hotel is within 2 miles (3 km) of Great American Casino. This 121-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay.


Rooms

42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include refrigerators, microwaves, and coffee makers.


Property features

Guests of Holiday Inn Express Tacoma South Lakewood, an IHG Hotel have access to an indoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 1 Bedroom, Jetted Tub (Whirlpool)

1 King Bed | Sleeps 2

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility Tub)

2 Queen Beds | Sleeps 4

Suite, 1 Bedroom

1 King Bed | Sleeps 4

Guest reviews for Holiday Inn Express Tacoma South Lakewood, an IHG Hotel

Everyone (10) Couples (13) Business (1) Family (16) Friends (1) Other (1)
3
Family

Room was small/very cramped for the 4 of us and it was so tight and very uncomfortable for the price. Very friendly staff.

By on Jul 27, 2022

2
Partner Couples Business Business

I loved the fountain, pool, and the bed was amazing. But the jetted tub would not fill up with water and the lights didnt work in that room so i was fumbling around in the dark my whole stay. The bed was so comfortable though that i tried to stay an additional night but the front desk would not allow me to because my card didnt have a chip in it!? But you let me use that card to pay my deposit so...?

By on Mar 10, 2022

Review comment responded on Mar 13, 2022

Rachel, Thank you so much for the compliments and I apologize for your experience with our jet tub. This matter has been brought to our management and maintenance. I do apologize we could not extend your stay. Ownership of the hotel are changing a few policies when checking in. We hope you will choose us again for your hotel needs.

5
Family

Room was great, staff was friendly. No recycle bins :(

By on Feb 20, 2022

Review comment responded on Feb 22, 2022

Julie, Thank you for the kind review! Your concern about how we do not have recycling bins has been brought up to management. We hope you will choose our hotel once more for your future needs.

3
Family Business Business

Nice fountain out front. Landscaping is well taken care of.

By on Feb 1, 2022

Review comment responded on Feb 11, 2022

Andrea thank you for the nice comment. We take pride in our hotel and its appearance so that we can provide a relaxing and pleasing place of stay. We hope you choose us for your hotel needs in the near future.

5
Everyone

By on Mar 4, 2021

Review comment responded on Mar 14, 2021

Thank you for sharing your feedback. We look forward to serve you again in the future.

5
Family Family

Staff was professional and friendly. Housekeeping was Great. Hotel was perfect.

By , from Las Vegas. NV on Jun 22, 2020

Review comment responded on Jun 23, 2020

Thank you for the wonderful review! We appreciate your comment on how clean the hotel was and that you had a great stay. We hope you will visit us again in the near future.

1
Family with small children Family

The staff was rude. They ended up charging my card for a room they didn’t have available.

By on Jun 3, 2020

Review comment responded on Jun 3, 2020

We regret there was confusion. When you book through a third party you need to talk to the third party to get a refund. We did not charge your card. We are so sorry that you felt our front desk was rude to you. That is certainly not the norm at our property.

5
Everyone

By on Oct 28, 2019

Review comment responded on Oct 28, 2019

Thank you for the 5 star rating! We are so happy you enjoyed your stay. We look forward to seeing you again in the future.

1
Partner Couples

I need a refund if uou guys charged me because hiliday inn would not accept my card & turned me away, im extremely upset i had to stay in a hole in the wall motel discusting.

By on Oct 19, 2019

Review comment responded on Nov 25, 2019

Dear Guest, We apologize that we could not take your card. Please contact the website that you paid to talk to someone about getting a reimbursement. Again we apologize.

5
Everyone

By on Sep 15, 2019

Review comment responded on Sep 16, 2019

Thank you for the 5 rating! We are so pleased you enjoyed your stay at the Holiday Inn Express & Suites, Lakewood, Washington. We look forward to seeing you again in the future! Best Wishes, Deborah K

Holiday Inn Express Tacoma South Lakewood, an IHG Hotel

11751 Pacific Hwy SW, Lakewood, WA 98499
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