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Emerald Queen Hotel & Casino

3.0 out of 5.0
Overview Reviews Amenities & Policies
5700 Pacific Highway East, Fife, WA
1-844-663-2269
  • Free WiFi in rooms and ...
  • Free valet and self parking
  • Onsite dining
  • Casino
3.1
out of 5
Average Guest Review
See all 20 reviews
Room cleanliness 3.5
Service & staff 4.0
Room comfort 3.0
Hotel condition 3.0

This hotel is most popular for:

  • Everyone
  • Family
  • Couples

Recent guest reviews

Slots were the best the front lobby check in could of been Bette

The room was a nice size but smelled of cigarettes. We woke up stuffy and with headache from the smell.

The room smelled of smoke. They didn't give us the room we reserved through Orbitz. They charged a two times the rate of the room deposit.

Check in was really easy and the clerk was pleasant

I loved the fact that there were 4 mirrors!!! Awesome!!! And loved the 2 sinks - with one separate from the bathroom. Room was clean and comfortable. Hotel staff was very helpful and polite.

Room smelled musty and looked dated. I thought it would be a lot nicer

Staff was friendly and the beds were comfortable. Reason for 3 stars is because the room itself had a weird chemical smell.

Needed some well deserved rest. Enjoyed every minute of it. Felt rejuvenated upon my checkout

To smoke for us You could smell smoke in the room!

Staff was wonderful the restaurants the food was amazing.

It was nice and clean and staff was helpful and friendly. The shuttle to the concert was great. The room was a non smoking room but smelled badly of smoke - almost as if it was being pushed in through the fan or ac. Made it difficult to sleep

I had no idea that the motel entrance is in the middle of the casino. Naively I took my 10. Y old granddaughter on a trip to Seattle. I assumed the hotel was separate from the casino. Live and learn. The cigarette smoke permeated all areas including my clothes in my suitcase.

Room had a bad smell not to clean bed was very uncomfortable

They let us check in early which was a plus since we had been up since 4am and desperately needed a nap. The bed was clean but rock hard. Woke up every other hour to roll over because my hips felt like they were bruised. Room was clean, good sized flat screen tv. View out our window was of the roof over the lobby and not much else. Nice looking bath area with granite counters,but the shower head looked like it came for 1990s public housing. Over all ok place was just expecting a better bed for the price.

The staff was good but there was a lot of bickering amongst them. The room smelled of cigarettes the slip protection in the bathtub was peeling off.

Pacific Highway East Fife WA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Casino

Located in New Tacoma, Emerald Queen Hotel & Casino is within a 10-minute drive of popular attractions such as Tacoma Dome and Greater Tacoma Convention and Trade Center. This 3-star hotel welcomes guests with 102 rooms and conveniences like a casino, an outdoor pool, and free in-room WiFi.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

Guests can expect to find free WiFi and 42-inch an LCD TV with cable channels. Beds sport down comforters and the bathroom offers a hair dryer. Other standard amenities include an iPod dock, a sofa bed, and a coffee maker.


Property features

Emerald Queen Hotel & Casino features a casino, a nightclub, and an outdoor pool. Free valet and self parking are available, and there's also a free casino shuttle. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a fitness center, free WiFi in public areas, and conference space.

Room options

Standard Room, 1 King Bed with Sofa bed

King 1 | Full 1 | Sleeps 6
$117* Per night/room Oct 16 - Oct 17

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 5

Suite, 1 King Bed with Sofa bed

King 1 | Full 1 | Sleeps 6

Guest reviews for Emerald Queen Hotel & Casino

Everyone (16) Couples (1) Family (4)
5
Everyone

By on Sep 15, 2019

Review comment responded on Sep 16, 2019

Dear Traveler, Thank you very much for the great rating of your stay with us. We hope your next stay in just around the corner. Regards, Hotel Management

1
Everyone

By on Sep 10, 2019

Review comment responded on Sep 11, 2019

Dear Traveler, We appreciate you taking the time to rate your stay with us. Regards, Hotel Management

3
Everyone

Slots were the best the front lobby check in could of been Bette

By on Aug 12, 2019

Review comment responded on Aug 13, 2019

Dear Traveler, Thank you for taking the time to review your stay with us. We hope your will visit us again.

1
Everyone

By on Aug 1, 2019

Review comment responded on Aug 9, 2019

Dear Traveler, Thank you for taking the time to rate your stay with us. Regards, Hotel management

3
Partner Couples Families

The room was a nice size but smelled of cigarettes. We woke up stuffy and with headache from the smell.

By on Jul 21, 2019

Review comment responded on Jul 23, 2019

Dear Traveler, Thank you for taking the time to rate our hotel. We will look into the smoke odor, thank you for bringing it to our attention. We hope you will come visit us again. Regards, Hotel Management

2
Families

The room smelled of smoke. They didn't give us the room we reserved through Orbitz. They charged a two times the rate of the room deposit.

By on Jul 18, 2019

Review comment responded on Jul 22, 2019

Dear Traveler, We apologize you were not satisfied with your stay. Thank you for your feedback, we will look into the issues you had. Regards, Hotel Management

4
Everyone

By on May 27, 2019

Review comment responded on Jul 22, 2019

Dear Traveler, Thank you for taking the time to rate our property. We are so happy your enjoyed you stay with us. We hope you will visit us again in the near future. Regards, Hotel Management

3
Families

Check in was really easy and the clerk was pleasant

By on May 26, 2019

Review comment responded on Jul 22, 2019

Dear Traveler, Thank you for taking the time to rate our hotel. We hope you will visit us again soon. Regards, Hotel Management

5
Everyone

I loved the fact that there were 4 mirrors!!! Awesome!!! And loved the 2 sinks - with one separate from the bathroom. Room was clean and comfortable. Hotel staff was very helpful and polite.

By on May 19, 2019

5
Everyone

By on Apr 13, 2019

Review comment responded on Apr 14, 2019

Dear Traveler, Thank you for giving us a perfect rating. We look forward to welcoming you back as a guest of the hotel. Regards, Hotel Management

Emerald Queen Hotel & Casino

5700 Pacific Highway East, Fife, WA 98424
url importing https://www.orbitz.com/Tacoma-Hotels-Emerald-Queen-Hotel-&-Casino.h9045-p2.Hotel-Reviews