The Staff was Amazing. The friendliest ive ever experienced at a hotel..very helpful. Hotel had been remodeled, but very clean. The pool was in great condition and clean.. chlorine not over powering. The restaurant was excellent and service above expectation... Laurue the hostess/ server was exceptional!
Excellent staff member
It's a solid 4, good bed, clean, big room, style is questionable, the interior in a room looks like you sleep in a kitchen, and hallways are super ugly, very small bathroom, but front desk is friendly and they gave me a free drink at the bar👍. Simple dining options , it's not good, but also not expensive. Many dinning options across a street. Over all good stay.
The room was average, the carpet wasn't clean. The main problem for me was the noise from the street. You can hear all the car noise on the highway, and the other street even that I was on the top floor. The breakfast was below average.
Our first night we were on the side facing the highway and it was very loud and not restful at all... fortunately, the staff was gracious about moving us to the other end of the building for our second night and it was far better!
The property was very clean, and the beds were comfortable. Front staff was very courteous.
The staff was friendly, the room was great. The street the hotel is on is not the eat, however with the gate around the property and the good lighting in the parking lot I never felt unsafe. Even the dining space was enjoyable.
Great night sleep —very comfortable bed. Front desk were extremely accommodating! Only (small thing) was that the Keurig was broken, but staff offered a free specialty coffee.
The property was well maintained and core staff were highly customer focused. Excellent service and value. My only negative experience was in the cafe Toast. The food was really quite good. The selection was great. I dealt with three different staff members. On Saturday the two were polite, friendly and helpful. Even when the computer didn’t match the specials, they got through it with a smile. On Sunday however there was a different person that was clearly frustrated and showed it her terse interactions with customers. I almost left the cafe because of her attitude. It was uncomfortable to be around. The second person who had also been there on a Saturday was still very polite and tried to make up for the short temper of her colleague. All in all a great place to stay.
The room was clean and spacious. I liked that there was a coffee maker in the room. The restaurant had really good food. I love the kids eat free offer. The pool was clean, but the deck surrounding the pool could have used attention. Though, with as many people that I saw using it. I don’t know how clean you can really keep it. We enjoyed our stay.
Terrible traffic noise from the highway. Scary neighborhood.
The breakfast service was very slow, waited like 40 minutes to get our food. Would have paid less and went to get our own breakfast
I stayed before their "hard opening" so not everything worked. (ice machine) but the staff was great and the facility is really nice.
Located in South End, Holiday Inn Tacoma Mall, an IHG Hotel is 2.9 mi (4.6 km) from Tacoma Mall and within a 10-minute drive of other popular attractions like LeMay Car Museum. This 3-star hotel has 124 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym. It's connected to the convention center in central Tacoma, and a short drive from Great American Casino and Stina's Cellars.
This hotel serves as home to a lobby lounge, along with a bistro that specializes in American cuisine. Get a pick-me-up at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6 AM to 10:30 AM and on weekends from 6 AM to 11 AM.
Guests can expect free WiFi and 50-inch LED TVs with digital channels. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Coffee makers, free newspapers, and free local calls are also available.
Built in 2018, the brand new Holiday Inn Tacoma Mall, an IHG Hotel offers an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Other amenities at this family-friendly hotel include a spa tub, a conference center, and a 24-hour business center.
The Staff was Amazing. The friendliest ive ever experienced at a hotel..very helpful. Hotel had been remodeled, but very clean. The pool was in great condition and clean.. chlorine not over powering. The restaurant was excellent and service above expectation... Laurue the hostess/ server was exceptional!
Excellent staff member
It's a solid 4, good bed, clean, big room, style is questionable, the interior in a room looks like you sleep in a kitchen, and hallways are super ugly, very small bathroom, but front desk is friendly and they gave me a free drink at the bar👍. Simple dining options , it's not good, but also not expensive. Many dinning options across a street. Over all good stay.
Thank you for the feedback, we will share all aspects of this with all team members and do love that you got to enjoy that free drink. We look forward to your next stay with us
The room was average, the carpet wasn't clean. The main problem for me was the noise from the street. You can hear all the car noise on the highway, and the other street even that I was on the top floor. The breakfast was below average.
Dear Traveler, Thank you for the feedback; we will work hard to resolve this issues mentioned above and will make sure management and ownership is aware.
At Holiday inn Tacoma mall we appreciate the feedback and look forward to your next stay with us
Thank you for taking the time to leave a review. We appreciate the feedback and look forward to your next stay with us
Our first night we were on the side facing the highway and it was very loud and not restful at all... fortunately, the staff was gracious about moving us to the other end of the building for our second night and it was far better!
I am sorry that the first night of your stay wasn't pleasant and I'm grateful that we were able to make things better the second night. We will pass the info along to our staff and look to do better in the future; thank you and have a great day!
Thank you for taking the time to leave a review. We appreciate the feedback and look forward to your next stay with us
Dear Traveler, thank you for taking the time to leave a review. We appreciate the feedback and look forward to your next stay with us
The property was very clean, and the beds were comfortable. Front staff was very courteous.
Thank you for taking the time to leave a review. We appreciate the feedback and look forward to your next stay with us
Our staff thanks you!