Our first night we were on the side facing the highway and it was very loud and not restful at all... fortunately, the staff was gracious about moving us to the other end of the building for our second night and it was far better!
The property was very clean, and the beds were comfortable. Front staff was very courteous.
The staff was friendly, the room was great. The street the hotel is on is not the eat, however with the gate around the property and the good lighting in the parking lot I never felt unsafe. Even the dining space was enjoyable.
Great night sleep —very comfortable bed. Front desk were extremely accommodating! Only (small thing) was that the Keurig was broken, but staff offered a free specialty coffee.
The property was well maintained and core staff were highly customer focused. Excellent service and value. My only negative experience was in the cafe Toast. The food was really quite good. The selection was great. I dealt with three different staff members. On Saturday the two were polite, friendly and helpful. Even when the computer didn’t match the specials, they got through it with a smile. On Sunday however there was a different person that was clearly frustrated and showed it her terse interactions with customers. I almost left the cafe because of her attitude. It was uncomfortable to be around. The second person who had also been there on a Saturday was still very polite and tried to make up for the short temper of her colleague. All in all a great place to stay.
The room was clean and spacious. I liked that there was a coffee maker in the room. The restaurant had really good food. I love the kids eat free offer. The pool was clean, but the deck surrounding the pool could have used attention. Though, with as many people that I saw using it. I don’t know how clean you can really keep it. We enjoyed our stay.
Terrible traffic noise from the highway. Scary neighborhood.
The breakfast service was very slow, waited like 40 minutes to get our food. Would have paid less and went to get our own breakfast
I stayed before their "hard opening" so not everything worked. (ice machine) but the staff was great and the facility is really nice.
Located in South End, Holiday Inn Tacoma Mall, an IHG Hotel is 2.9 mi (4.6 km) from Tacoma Mall and within a 10-minute drive of other popular attractions like Greater Tacoma Convention and Trade Center. This 3-star hotel has 124 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour fitness center. It's connected to the convention center in central Tacoma, and a short drive from Great American Casino and Stina's Cellars.
This hotel serves as home to a lobby lounge, along with a bistro that specializes in American cuisine. Get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6 AM to 10:30 AM and on weekends from 6 AM to 11 AM.
The 124 rooms are soundproofed and have an array of amenities, including coffee makers, free newspapers, and free local calls. 50-inch LED TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Fans, laptop-compatible safes, and ironing boards are other standard amenities.
Built in 2018, the brand new Holiday Inn Tacoma Mall, an IHG Hotel offers an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a 24-hour business center.
Thank you for taking the time to leave a review. We appreciate the feedback and look forward to your next stay with us
Our first night we were on the side facing the highway and it was very loud and not restful at all... fortunately, the staff was gracious about moving us to the other end of the building for our second night and it was far better!
I am sorry that the first night of your stay wasn't pleasant and I'm grateful that we were able to make things better the second night. We will pass the info along to our staff and look to do better in the future; thank you and have a great day!
Thank you for taking the time to leave a review. We appreciate the feedback and look forward to your next stay with us
Dear Traveler, thank you for taking the time to leave a review. We appreciate the feedback and look forward to your next stay with us
The property was very clean, and the beds were comfortable. Front staff was very courteous.
Thank you for taking the time to leave a review. We appreciate the feedback and look forward to your next stay with us
Thank you for taking the time to leave a review. We appreciate the feedback and look forward to your next stay with us.
The staff was friendly, the room was great. The street the hotel is on is not the eat, however with the gate around the property and the good lighting in the parking lot I never felt unsafe. Even the dining space was enjoyable.
Thank you for your feedback and we look forward to seeing you again soon.
Great night sleep —very comfortable bed. Front desk were extremely accommodating! Only (small thing) was that the Keurig was broken, but staff offered a free specialty coffee.
Thank you for your feedback, we strive to offer true hospitality and give our guests a great experience.
The property was well maintained and core staff were highly customer focused. Excellent service and value. My only negative experience was in the cafe Toast. The food was really quite good. The selection was great. I dealt with three different staff members. On Saturday the two were polite, friendly and helpful. Even when the computer didn’t match the specials, they got through it with a smile. On Sunday however there was a different person that was clearly frustrated and showed it her terse interactions with customers. I almost left the cafe because of her attitude. It was uncomfortable to be around. The second person who had also been there on a Saturday was still very polite and tried to make up for the short temper of her colleague. All in all a great place to stay.
At Holiday inn, we wanted to start off by thanking you for taking the time to leave a review. We appreciate it and are sorry about the short temper interaction. We will make sure our management is aware to resolve the issue
At Holiday inn Tacoma mall we appreciate the feedback and look forward to your next stay with us